1. OpenWorld 2018 Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support
Viviana Tilita Senior Technical Support Engineer Oracle, Applications Customer Support, JD Edwards EnterpriseOne October 24, 2018

2. NEXT 15-MINUTE BRIEFING
Accelerate Your Success on Oracle Cloud Infrastructure with Applications Unlimited Support

3. Safe Harbor Statement
The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4. Agenda 1
Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

5. Agenda 1
Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

6. Applications Unlimited on Oracle Cloud Infrastructure
Enterprise-Level High Availability 
Non-Blocking, Predictable Performance
Secure
Business Focused
Flexible
Isolated Sub-Clouds
By Oracle, for Oracle

7. Applications Unlimited on Oracle Cloud Infrastructure
E-Business Suite

8. Applications Unlimited on Oracle Cloud Infrastructure
E-Business Suite
Simplified Provisioning
Advanced Provisioning
Lift and Shift using Oracle E-Business Suite Cloud Tools
Cloning an Oracle E-Business Suite Environment

9. Applications Unlimited on Oracle Cloud Infrastructure
JD Edwards EnterpriseOne

10. Applications Unlimited on Oracle Cloud Infrastructure
JD Edwards EnterpriseOne
One Click Provisioning Linux-Oracle Database
One Click Provisioning Windows-Oracle Database
One Click Provisioning Linux-DBS
Lift and Shift( Application Releases 9.1 and 9.2)
Lift and Shift + Simplified Upgrade( Application Releases and 9.1)

11. Applications Unlimited on Oracle Cloud Infrastructure
PeopleSoft

12. Applications Unlimited on Oracle Cloud Infrastructure
PeopleSoft

13. Applications Unlimited on Oracle Cloud Infrastructure
Siebel

14. Agenda 1
Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

15. Engaging Support Properly identify the Support team
Cloud Support
Applications on Cloud Support
Applications Support
Select appropriate option for Cloud Infrastructure Product field

16. Engaging Support
Cloud Support
After logging into My Oracle Support, click the link to Switch to Cloud Support
Refer to the following documents for logging issues with Oracle Cloud Support:
Obtaining Support for Oracle Applications on Oracle Cloud - Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) (Doc ID )
Required Information for Opening Service Requests Regarding the Oracle Cloud (Doc ID )

17. Engaging Support E-Business Suite: JD Edwards EnterpriseOne
Applications on Cloud Support
E-Business Suite:
EBS on Oracle Cloud: Provisioning and Administration
EBS Cloud Backup Utility (On-prem to Cloud) Issues
EBS Cloud Admin Tool/Cloud Manager Issues
Functional, Performance, Advanced Technology Issues
Infrastructure or Platform Issues
Other (Non-automated Deployment Options)
JD Edwards EnterpriseOne
EnterpriseOne  Install/Change Mgmt – Installations & Upgrades  Cloud Installation and Provisioning

18. Engaging Support PeopleSoft Siebel Applications on Cloud Support
PeopleSoft Cloud Manager
Siebel
Installation (installation of FPs, QFs, PSs, Product Certification & Supported Platforms) > Cloud Provisioning

19. Agenda 1
Applications Unlimited on Oracle Cloud Infrastructure Engaging Support Q & A 2 3

20. Recommended Conference Sessions
SESSION ID TIP4394: Upgrading and Maintaining Siebel CRM in the Cloud or On-Premises
Wednesday, 12:30pm – 1:15pm
Moscone West – Room 3001A
SESSION ID TIP4393: JD Edwards Support and Oracle Cloud Infrastructure: A Successful Path to Oracle Cloud
Thursday, 1:00pm – 1:45pm
Park Central (Floor 2) – Concordia

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