1. Saudi Telecom: Better Together
Confidential – Oracle Internal/Restricted/Highly Restricted

2. Confidential – Oracle Internal/Restricted/Highly Restricted

3. Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.
Confidential – Oracle Internal/Restricted/Highly Restricted

4. Oracle OpenWorld 2018 Event Logos and Lockups
Oracle OpenWorld Logo
Date/Venue Lockup
October 22-25, 2018
San Francisco
Please note, the red backgrounds above are for staging purposes only and are not part of the actual logo assets.
Confidential – Oracle Internal/Restricted/Highly Restricted

5. Program Agenda 1
Telco Market in the Kingdom and Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Introduction Joe Fuster, my journey with Seibel present
Q&A Session   Andrew Bond to Moderate 3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

6. Program Agenda with Highlight1
Telco Market in the Kingdom & Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Part 1 - Telco Market in the Kingdom and Demographics of Saudi Arabia
Young workforce
Young customer base 3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

7. Program Agenda with Highlight1
Telco Market in the Kingdom & Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Part 2 - Business Issues to address
What was slowing STCs Time to Market?
Millennials communicate differently
Customer Complaints coming in across multiple channels were not "connected"
Net Promoter Score & Brand Reputation considerations 3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

8. Program Agenda with Highlight1
Telco Market in the Kingdom & Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Part 3 - Customer Journey
Describe the process of Ideation
Crazy Ideas - "I want Siebel to act like Twitter" 3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

9. Program Agenda with Highlight1
Telco Market in the Kingdom & Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Part 4 - Co-Innovation 
Describe the Process of co-innovation
Architectural Hypothesis 
Event Based Approach, Event Hub, PaaS enabling Kafka 3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

10. Program Agenda with Highlight1
Telco Market in the Kingdom & Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Part 5 - Turning Point
Decoupling of the system of record (back office) from the system of engagement (front office)
Enabled all Siebel services to be called via an API  3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

11. Program Agenda with Highlight1
Telco Market in the Kingdom & Demographics of Saudi Arabia Business Issues to address Customer Journey Co-Innovation Turning Point Resolution 2
Part 6 - Resolution 
New releases in days instead of six to nine months
Future is now one of staying at the front of the market with IoT, Chatbots and AI
Ability to Empower the next "Catalyst for Innovation"" 3 4 5 6
Confidential – Oracle Internal/Restricted/Highly Restricted

12. Title and Content Layout Line 1 Title and Content Layout Line 2
First-level bulleted text is Calibri 28 pt
Second-level text (press tab key) is 24 pt
Third-level text (press tab key) is 20 pt
Fourth-level text (press tab key) is 18 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
Confidential – Oracle Internal/Restricted/Highly Restricted

13. Title, Subtitle, and Content Layout
Subtitle text is Calibri bold 24 pt
First-level bulleted text is Calibri 28 pt
Second-level text (press tab key) is 24 pt
Third-level text (press tab key) is 20 pt
Fourth-level text (press tab key) is 18 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
Confidential – Oracle Internal/Restricted/Highly Restricted

14. Title-Only Layout
Confidential – Oracle Internal/Restricted/Highly Restricted

15. Title and Subtitle Layout
Subtitle text is Calibri bold 24 pt
Confidential – Oracle Internal/Restricted/Highly Restricted

16. Two Content Layout First-level bulleted text is Calibri 28 pt
Second-level text (press tab key) is 24 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
First-level bulleted text is Calibri 28 pt
Second-level text (press tab key) is 24 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
Confidential – Oracle Internal/Restricted/Highly Restricted

17. Three Content Layout First-level bulleted text is Calibri 24 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
First-level bulleted text is Calibri 24 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
First-level bulleted text is Calibri 24 pt
Calibri is the only font used in the template
All bulleted text is sentence case (capitalize first letter of first word)
Use bold, red, or both to highlight ONLY KEY text
Confidential – Oracle Internal/Restricted/Highly Restricted

18. Confidential – Oracle Internal/Restricted/Highly Restricted

19. Connect Front and Back Office to Run Tomorrow’s CX Today
Better Together
Connect Front and Back Office
to Run Tomorrow’s CX Today
Joe Fuster Global Head CX Cloud Cloud Business Group October 23, 2018
Presented with
Confidential – Oracle Internal/Restricted/Highly Restricted

20. OpenWorld 2018 Branded Title Slide
Subtitle
This is a Title Slide with Picture and Logo slide ideal for including a partner or product logo with a brief title, subtitle and presenter information.
To Replace the LOGO on this sample slide:
Right-click the sample LOGO and choose Change Picture. Navigate to the location where the new logo is stored, select desired logo file and click on the Open button to replace the sample logo.
The Presented with FPO logo placeholder box can be copy and paste to any of the Title Slides.
Presenter’s Name Presenter’s Title Organization, Division or Business Unit Month 00, 2018
Presented with
Note: The speaker notes for this slide include detailed instructions on how to customize this Title Slide with your own partner or product logo.
Tip! Remember to remove this text box.
Confidential – Oracle Internal/Restricted/Highly Restricted

21. OpenWorld 2018 Branded Title Slide
Subtitle
This is a Title Slide with Picture and Product, Service, or Industry Logo slide ideal for including a picture and product/service/industry or org logo with a brief title, subtitle and presenter information.
To Replace the LOGOs on this sample slide:
Right-click a sample LOGO and choose Change Picture. Navigate to the location where the new logo is stored, select desired logo file and click on the Open button to replace the sample logo.
The Presented with FPO logo placeholder box can be copy and paste to any of the Title Slides.
Presenter’s Name Presenter’s Title Organization, Division or Business Unit Month 00, 2018
Note: The speaker notes for this slide include detailed instructions on how to customize this Title Slide with your own partner or product logo.
Tip! Remember to remove this text box.
Confidential – Oracle Internal/Restricted/Highly Restricted

22. OpenWorld SF 2018 Event Logos and Lockups
Oracle OpenWorld Logo
Branded Programs
Date/Venue Lockup
Log in to Media Manager ( using your SSO and select the ASSETS tab from the main top navigation bar. From there you can use the faceted navigation provided under the filter to go to: Media Manager > Event Branding > Oracle OpenWorld.
Or copy the URL below and paste into a browser that functions properly with Media Manager:
Please note, the background boxes are for staging purposes only and are not part of the actual assets.
Access OpenWorld Logos and Lockups assets at: Media Manager > Event Branding > Oracle OpenWorld
(Click on the link in Slide Show mode to go directly to the assets page. Complete URL is available in the speaker notes.)
Confidential – Oracle Internal/Restricted/Highly Restricted

23. OpenWorld SF 2018 Event Photography
Confidential – Oracle Internal/Restricted/Highly Restricted

24. + Additional Resources Java Master Oracle Jiaguwen Oracle Master 16:9
How-To Guide
Log in to Media Manager ( using your SSO and select the ASSETS tab from the main top navigation bar. From there you can use the faceted navigation provided under the filter to go to: Corporate Collateral > Presentation
Or copy the following URL and paste into your browser:
The entire suite of presentation masters and modules
html/index.html?p=searchResults%2Fpresentation%2520masters%2520and%2520modules%400x100xascxOTMM_SEARCH_ID_RELEVANCE%40Mw%253D%253D%40ZW5fVVM%253D%40Mg%253D%253D%40dW5kZWZpbmVk%40JTIyJT dCJTVDJTIyZmFjZXRzJTVDJTIyJTNBJTVCJTVEJTdEJTIy%40%2522%257B%257D%2522
Java Master 16:9
MiUzQSU1QyUyMmNvbS5hcnRlc2lhLnNlYXJjaC5mYWNldC5GYWNldFNpbXBsZUZpZWxkUmVzdHJpY3Rpb24lNUMlMjIlMkMlNUMlMjJmYWNldF9nZW5lcmF0aW9uX2JlaGF2aW9yJTVDJTIyJTNBJTVDJTIyRVhDTFVERSU1QyUyMiUyQyU1QyU yMmZpZWxkX2lkJTVDJTIyJTNBJTVDJTIyQ09MTEVDVElPTkNBVEVHT1JZJTVDJTIyJTJDJTVDJTIydmFsdWVfbGlzdCU1QyUyMiUzQSU1QiU1QyUyMk1hc3RlciU1QyUyMiU1RCU3RCUyQyU3QiU1QyUyMnR5cGUlNUMlMjIlM0ElNUMlMjJjb20uYXJ 0ZXNpYS5zZWFyY2guZmFjZXQuRmFjZXRTaW1wbGVGaWVsZFJlc3RyaWN0aW9uJTVDJTIyJTJDJTVDJTIyZmFjZXRfZ2VuZXJhdGlvbl9iZWhhdmlvciU1QyUyMiUzQSU1QyUyMkVYQ0xVREUlNUMlMjIlMkMlNUMlMjJmaWVsZF9pZCU1QyUyMiUz
Oracle Jiaguwen Master wZSU1QyUyMiUzQSU1QyUyMmNvbS5hcnRlc2lhLnNlYXJjaC5mYWNldC5GYWNldFNpbXBsZUZpZWxkUmVzdHJpY3Rpb24lNUMlMjIlMkMlNUMlMjJmYWNldF9nZW5lcmF0aW9uX2JlaGF2aW9yJTVDJTIyJTNBJTVDJTIyRVhDTFVERSU1QyUyMi UyQyU1QyUyMmZpZWxkX2lkJTVDJTIyJTNBJTVDJTIyU1VCQ0FURUdPUlklNUMlMjIlMkMlNUMlMjJ2YWx1ZV9saXN0JTVDJTIyJTNBJTVCJTVDJTIySmlhZ3V3ZW4lNUMlMjIlNUQlN0QlMkMlN0IlNUMlMjJ0eXBlJTVDJTIyJTNBJTVDJTIyY29tLmFydG VzaWEuc2VhcmNoLmZhY2V0LkZhY2V0U2ltcGxlRmllbGRSZXN0cmljdGlvbiU1QyUyMiUyQyU1QyUyMmZhY2V0X2dlbmVyYXRpb25fYmVoYXZpb3IlNUMlMjIlM0ElNUMlMjJFWENMVURFJTVDJTIyJTJDJTVDJTIyZmllbGRfaWQlNUMlMjIlM0ElNU
Oracle Master 16:9
7B%7D%22
Oracle Master 4:3
%7B%7D%22
How-To Guide
%22%7B%7D%22
Modules
JTdCJTVDJTIydHlwZSU1QyUyMiUzQSU1QyUyMmNvbS5hcnRlc2lhLnNlYXJjaC5mYWNldC5GYWNldFNpbXBsZUZpZWxkUmVzdHJpY3Rpb24lNUMlMjIlMkMlNUMlMjJmYWNldF9nZW5lcmF0aW9uX2JlaGF2aW9yJTVDJTIyJTNBJTVDJTIyRVhDTF VERSU1QyUyMiUyQyU1QyUyMmZpZWxkX2lkJTVDJTIyJTNBJTVDJTIyQ09MTEVDVElPTkNBVEVHT1JZJTVDJTIyJTJDJTVDJTIydmFsdWVfbGlzdCU1QyUyMiUzQSU1QiU1QyUyMkNoYXJ0cyUyME1vZHVsZSU1QyUyMiUyQyU1QyUyMkNsb3VkJTI 7B%7D%22
Java Master 16:9
Oracle Jiaguwen Master 16:9
Oracle Master 16:9
Oracle Master 4:3
How-To Guide
1: Title Slides Module
2: Charts/Graphs Module
3: Icons Module
4: Cloud Module
Themed Modules* +
Title Slides
Charts, Graphs and Tables
Brand Icon Collection
Cloud Visualizations
Themed Modules
*Future branded theme and event modules will be added to Media Manager as they become available.
(Click on the link in Slide Show mode to go directly to the assets page. Complete URL is available in the speaker notes.)
Confidential – Oracle Internal/Restricted/Highly Restricted