1. EmpFinesseTM Overview
A Deep Dive to EmpFinesseTM Product Line

2. The Context

3. Analyst POV
Top Trends

4. Analyst POV Happening Areas Immersive Experience
Things in Enterprise Business
Paradigm shift in brand visualization using AR and VR
Will be used for emotional engagement with workforce
Major applications in manufacturing and maintenance forecasted – Industry 4.0
Things will drive digital transformation initiatives across the enterprise
Companies become more confident in IOT security
IOT no longer be a standalone technology
LP-WAN solution will create new horizon in enterprise thing world
IOT will raise new Business Benefits in enterprises
Learning & Wisdom Management
VR / AR coming to play in a big way in Learning & KM
Trend towards cognitive learning and tacit knowledge
Collaboration with security / legal with a diversity of devices, collaboration channels and leveraging of IOT
Managing Nomadic Workforce
References
Digital Connectivism
Focus on sensor-based data and creating analytically rich data sets
Fleet management in transportation, security and surveillance applications in government, inventory and warehouse management applications in will be the hottest areas for IOT growth

5. Analyst POV
Market Size

6. Key Challenges in Digital Enterprise
Poor Experience reduces Digital Adoption
Valuable time of Senior workforce spent in routine work
Slow GTM and low Productivity
High expenditure in post shipment defect fixing
Huge loss in Organizational Wisdom in form of Tacit Information
Difficult cross skilling or new process / technology learning owing to poor learning efficiency
Insufficient networking resulting in duplication of effort
Considerable rework due to human errors or 'decision fatigue'

7. The Product
Core Concept

8. Philosophy EmpFinesse Infinite Experience delivery to Enterprises
EmpFinesse is a bouquet of offerings for the Enterprise and its workforce, enabling internal Transformation through smart delivery of Experience and Synergy under flexible, yet robust, Governance with help from Fundamental Transformational Services.
Target Pain Areas
Poor Experience reduces Digital App Adoption
Valuable time of Senior workforce spent in routine work rather than strategy and innovation
Slow GTM and low Productivity
High expenditure in post shipment defect fixing
Huge loss in Organizational Wisdom in form of Tacit Information
Difficult cross skilling or new process / technology learning owing to poor learning efficiency
Insufficient networking resulting duplication of effort
Considerable rework due to human skill dependency
Target Key Stakeholders
CHRO
CIO
CKO
CTO
Target Drivers
Strategic
Open Work Culture
Stimulating Innovation
Enriching Organizational Memory
Workforce Empowerment
Controlled Turnover
Elevated Productivity
Network of Excellence
Task Execution Simplification
Rationalization of Decisions
Improved Precision in Execution
Consumer-like Experience
Tactical

9. Key Features
Availability as Location agnostic, Device agnostic, Time agnostic highly configurable and customizable scalable interface, service or app
Workforce Experience and Synergy driven Design across functionalities considering diverse stakeholder types like employee, vendor, partner, agents and even some designated consumers as part of extended Workforce
Enablement of Transformation Journey through Ultimate Digitalization leveraging advanced discovery, collaboration, content management, device orientation and cognitive techniques
Supreme Control of Power Users reducing dependency on technical force drastically in turn increasing Execution Velocity considerably
Being Technology Agnostic Suite, ready to mingle with Enterprise Technology Culture and eventually making Implementation and Maintenance of entire ecosystem more Productive

10. Construct

11. Component Deep Dive Experience Nudge
With the consumerization of enterprise, Experience is the most important factor to transform organizational ecosystem. Automation, in-built System Intelligence, Digitalization are key factors for enhanced experience. EmpFinesse offers such next generation enterprise experience through Work Partnership, Avatar Simulation, Wisdom ecosystem modernization, Smart Learning, Intelligent Information Distribution etc.
Nudge
Work Partnership
Workforce-Machine Partnership to execute various actions in the enterprise as assistant, advisor or actor through guided automation
Assistant level Partnership [Regular Task Automation, Occasional Task Automation e.g. Onboarding]
Advisor Level Partnership [FAQ, Notification, Recommendation, Proactive Suggestion e.g. Popup Help Desk]
Actor Level Partnership [Predictive Problem Management]
Enterprise Avatar
Digital Simulation of any enterprise objects to take actions and decisions towards planning, designing and troubleshooting
Digital Modelling [Model Formation, Model Validation, Behaviour Mapping]
Digital Threading [Transaction Placeholder Management, Digital Fabric or Sensor Tagging, Cognitive Sensing, Data & Information Flow, Transaction Logging]
Digital Analysis [Impact Measurement, Analysis Charts, Traceability, Recurrence Measurement, System Recommendations, Manual Recommendations, Reports]

12. Component Deep Dive Experience Galatea
With the consumerization of enterprise, Experience is the most important factor to transform organizational ecosystem. Automation, in-built System Intelligence, Digitalization are key factors for enhanced experience. EmpFinesse offers such next generation enterprise experience through Work Partnership, Avatar Simulation, Wisdom ecosystem modernization, Smart Learning, Intelligent Information Distribution etc.
Galatea
Smart Learning
Transformational Learning Mechanisms to make enterprise learning ecosystem more effective in skill development & adoption
Atomic Learning [Interactive Media, Post Learn Task Simulator and Quizzer, Tips Publisher, Add-On Designer]
Immersive Learning [Mixed Reality Designer and Simulator]
Digital Café [SME Connect, Direct Learning, Advanced Messengers, On-Sport Rewards, Champion cross-pollination, Technological Socialization, Unlocking Skill or Wisdom spare parts]
Wisdom Modernization
Modernization of Enterprise Wisdom Management with greater focus on Tacit Wisdom, Analytics guided Wisdom and fostering of Innovation within enterprise
Enterprise Wisdom Management Strategy
Wisdom Accelerators [Tacit Codifier, Wisdom Model Creator, Idea Jam, Actionable Insights, Genius Bar, Voluntary App, Treasure Hunt, Lexicon]
Smart Information Services
Factory Model for Content and Information Processing handling information management, orchestration and movements
Content Disposition Framework
Idea Crowdsourcing
Information Summarization
Content Movement to Cloud
Workforce Empowerment Toolset [Influence Meter, Consensus driven Decision, Enterprise Flipboard]

13. Component Deep Dive Synergy Sympatico
Improvement in Workforce Synergy is directly proportional with Enterprise Productivity. Increasing the effectiveness of professional networking, making the business processes smarter and engaging devices & sensors to make the environment more intelligent are few steps to improve the synergy.
Sympatico
Enterprise Networking
Multi-variant Networking like human-human, human-device, device-device, human-content, device-infrastructure etc. to improve overall productivity
Collaboration & Social [Strategic and Operational]
Culture of Community [COE, COP, COI etc.] and Community Championship
Digital Mesh [People-People, People-Device, Device-Device, People-Enterprise, Device-Enterprise, Sensor-Enterprise]
Collective Content - Crowdsourcing of Information and Ideas and Voice of Employee
Networking Utilities [Social Networking Analyzer, Professional Mapper, Workforce Networking App, AI driven feedback collection, Virtual Collaboration Hub, Gamification Enablers, Enterprise Flipboard, Academy Hub, Well Being Tools, Workforce Emotion / Influence / Sentiment tracking, Survey Fatigue Monitor etc.]
Intelligent Business System
Injection of Machine Intelligence in enterprise business systems and processes to improve precision and accuracy of all actions
Smart Enterprise Framework and COE as a Service
Intelligent Reusable Business Utilities [Neural Prediction Service, Biometric Security Interface, Immersive Reality Interface, Dynamic Recipe Provider, Rule Engine]
Enterprise Things
Application of Hard and Soft Sensors across enterprise to utilize data feed towards better preparedness & resolutions for incidents
Things Tracking [Machine, Device, Sensor, Soft Things]
Things Parameter Management [Location, Photo, Temperature, Touch, Light, Machine Data]
Things Measurement [Identity, Presence, Context, Relationship, Activity, Big Data]

14. Component Deep Dive Fundamentals
Fundamentals include some critical functions and features which are inevitable part of transforming Digital Enterprise. Next Generation Search, Contextualization and Syndication of contents, Real time Intelligence and Predictive Insights are some of those critical elements.
Smart Find-ability
Cognitive Search
Search Optimization
Multi-Channel, Multi-Source, Multi-Destination Search
Big Data and Sentiment Guided Search
Real time Personalization on Search Result
Next Generation Search Utilities [Custom Crawler, Cross Domain Cluster, Geo-Location integration, Non-Textual search, Encrypted search]
Real Time Intelligence
Dynamic Brain creation and Brain Management
Computer Vision and Object Matching
Neural Predictive Modelling
AI driven Trending and ML guided Projection
Behaviour and Usage Trend Tracking
Emotion Tracking
Factory Resources
Persona Factory
Context Factory
Brain Factory
Recipe Factory
Connection & Syndication
Cross boundary Orchestration
Cross domain and Cross platform Recipes
Recipe and Cartridge Pool
Micro-Recipe Management & Utilization
Insights & Prediction
Semantic Analytics Service Integration
Big Data Service Integration
Interaction Analytics [Social Norming, Top Influence Tracking, High Value Grouping]

15. Component Deep Dive Core Platform
Core Platform is the heart EmpFinesse platform which hosts a scalable, flexible and portable ecosystem of conversation, brain and integration. This tier of the platform enables the technology agnostic nature of platform accepting any brain type, conversation agent type, supported channels, interaction modes, integration agent type etc.
Brain Ecosystem
Any Brain Platform
Multi-Brain Architecture
Master-Slave Model
Service Bus driven Model
Parallel Async Model
3-Step Brain Design
Use case to Tech Base Map
App wise Use case distribution within Tech Base
Intent - Entity - Key Phrase etc. design within App
Independent Score Engine
Rule based Score Controller
Brain Types – Query, Search, Action, Push and Dialog
Various functional features – Feedback, Learn and Relearn, Personalization, Data Classification etc.
Various non-functional features – Caching, Security, Audit & Monitoring etc.
Admin UX for Power Users to manage and provision from web UI
Conversation Ecosystem
Any BOT Platform
Multi-BOT Architecture
Multi-Channel – Web, S4B, Slack, Skype, FB Messenger, Cortana, MS Teams
Multi-Lingual – Auto-detected and Resource based
Multi-Interaction mode – Textual, Voice
Custom Branding
Integration Ecosystem
Any Orchestration Platform
Recipe Formation – Static and Dynamic
Cartridges – Connections, Actions, Sequence
Intent to Recipe Mapping
Custom Adapter using Web Hooks
Backend integration though API Gateway

16. The Product
Wider Perspectives

17. Reference Architecture
High Level

18. Reference Architecture
Low Level

19. Technology Perspective
High Level

20. Technology Perspective
Low Level

21. The Product
Sales Dynamics

22. Engagement Approach Preparation Stage Execution Stage Micro-Advisory
[Optional]
Due Diligence
Architecture
Component Map
Implementation
Release
Support
Release Plan
Release Scripting
Business Release
Technical Release
Design & Prototype
Customization
Extension Programming QA
Iteration Plan
DevOps
Iterations
EmpFinesseTM Components
Assessment Output
[if Advisory done]
Customer
Enterprise Architecture
Security
Compliance
Standards
Pilot
Preparation Stage
Execution Stage

23. EmpFinesseTM Extended Core
Deployment Models
EmpFinesseTM Core
EmpFinesseTM Content
EmpFinesseTM Auto
EmpFinesseTM Synergy
EmpFinesseTM Extended Core
Deployment Plans
Core Platform
EmpFinesseTM All
Fundamentals
Smart Learning
Wisdom Modernization
Smart Info Services
Work Partnership
Enterprise Avatar
Enterprise Networking
Intelligent Business Systems
Enterprise Things
Service Plans
[applies to all
Deployment Plans]
Silver
Gold
Platinum

24. Usage Dynamics How to use EmpFinesseTM Usage Value from EmpFinesseTM
Available as a platform offering bunch of services
All top layer services are optional and can be made available based on customer need
All components are service / app based and configurable by Power Users through web console
Customizations possible based on customer need
Fundamentals and Governance services are exposed through top layer only
Strategic Values
Open Work Culture
Stimulating Innovation
Enriching Organizational Memory
Workforce Empowerment
Controlled Turnover
Elevated Productivity
Tactical Values
Networks of Excellence
Task Execution Simplification
Rationalization of Decisions
Movement towards Consumer-centric Experiences
Improved Precision in Execution

25. Value Delivery
Provides Extraordinary Experience to Business through Digital Connectivism
Provides Multi-Dimensional Synergy seamlessly derived from People, Content, Data and Devices
Delivers assured increase in Ambient Knowledge through Interconnection of Humans and the Digitalized Workplace
Contributes significantly in Productivity correction and improvement by introducing Machine Guidance and Automation
Makes Digital Components available Immediately Anytime Anywhere as part of Enterprise Factory ensuring use of best practices and proven dataset for effective use in enterprise
Offers robust Governance guidance to control Digital Dementia

26. Differentiators Business Differentiators
Operational & Technical Differentiators
Providing Experience to Business through Digital Connectivism
Providing Synergy derived from People, Content, Data and Devices
Robust Governance guidance to control Digital Dementia
Assured increase in Ambient Knowledge through Interconnection of humans and the Digitalized Workplace
An one-stop Suite for all smart needs of Digital Enterprise
No Technology bar through Technology Agnostic approach of Core Platform
High degree of Configurability and Customizability of Components and Services
High Flexibility of Deployment through pre-defined Models

27. Sample Use Cases for CIO, CTO & CHRO
Nurturing Relevant Skills 1
Enterprise Wisdom Management and the Digital Café will be the key offerings of EmpFinesse that will address skill management and learning for enterprises. CIO’s will benefit by getting a 360 degree of the workforce, skills, mapping and gaps.
Digital Transformation and Innovation 2
EmpFinesse offers solutions to enable digital transformation and Innovation. - Enterprise avatars for problem solving,
Work partnership for automation, Wisdom Modernization and Smart Information Services will enable learning and Idea Crowdsourcing allowing CIO’s to address these needs.
Communication, Networking and Collaboration 3
EmpFinesse has a rich set of offerings aligned to these CTO needs:
Workforce tools included in Smart Information Services
Enterprise Networking as part of Synergy Offering
Fundamental services around collaboration and find-ability
Tooling in the Increasingly Diverse tech. landscape 4
Fundamental capabilities around connection and syndication would need to be leveraged
Work Partnership offered as part of nudge will automate and guide tasks for the workforce irrespective of platform spread
EmpFinesseTM’s core Governance services will provide the over-arching rigor and oversight
CTO
CHRO
Talent management and retention
EmpFinesse offerings like Workforce Networking and Insights and Prediction would enable the CHRO to nurture talent. Typical areas include:
Collaboration and community enablement
Tapping innovation with crowdsourcing linked with compensation and benefits
Drive richer experience for mundane activities with gamification
Learning and Wisdom Modernization
EmpFinesse has capabilities that support these initiatives.
Galatea - Wisdom Modernization and Learning Café provide differentiated experiences
Fundamental capabilities around real-time intelligence, persona driven contextual services and smart find-ability will enable employees to find the right information easily 1
2 and 3 4

28. Sample Use Cases for Prime Tracks
Employee Onboarding
Onboarding involves a series of many stereotypic acts like ID & creation, seat allocation, access to basic systems, device allocation etc. which would be automated to get rid of dependency on human. This is part of Assistant level Partnership.
R&R Recommendation
As Advisor level Partner, system can recommend, in a proactive way, Rewards and Recognition to designated employees who satisfy R&R criteria.
FAQ
Anytime anywhere available conversational agent offering answers to Frequently Asked Questions based on natural language inputs from users.
Proactive Problem Resolution e.g. Clinical Trial Data Discrepancy
Root Cause of Clinical Trial Data Discrepancy identified by implicit analysis of Trial data and rectification before next cycle as Actor like Partnership.
Virtual Impact Analysis of Design Change
Product line finds issue which require Design Change. Resolution options identified and applied to Digitally simulated twins of the Product which ensures choice of right option leading to savings in cost and effort
Enterprise Pyramid Planning
Digitally simulating individual profiles with physical traits and trying out various combinations of resourcing to build the pyramid which helps enterprise to keep its structure in shape and also helps workforce to meet their aspirations within enterprise.
New Digital Ambience Readiness
In transforming enterprise, collaboration and conference ambience is a definite change which often face adoption issues. An early, even before the construction or setup in place, training / learning using immersive method (mixed reality) would help by letting users interact with present and future time simultaneously.
Digital Café, an one stop Learning Station
Effective Learning requires an ambience which is ideally available in a closed room but in large enterprises having such ambience for every worker might be a challenge which can be overcome if a Digital Café is in action where one can get / access to any and every resource required for perfect Learning in a virtual ambience including access to real or virtual SMEs on real time. Adoption is high because active gaming as media of Learning.
Auto KB Creation from Service Desk
Utilizing Text mining, NLP and analytics on chat, s and unstructured data to create auto knowledge base on all interactions of service desk agents and executives.
Extracted knowledge is automatically qualified and categorized based on generated insight and included in existing KM / KEDB.
Tacit Codification for informal Interactions
Recording and processing of all interactions are enabled for in-house Executives / Field force / Customer Facing workforce to capture informal wisdom and convert to explicit text mining and analytics on written communication over chat, SMS, BOT’s etc. NLP and voice processing on verbal communication (calls/ conversation) is done. Finally captured content is qualified and categorized based on generated insight and update in existing KM stores
Work Partnership
Enterprise Avatar
Smart Learning
[Continued]
Wisdom Modernization
Improving Learning Effectiveness
Introducing micro-learning concepts through interactive features like interactive media or post learn interactive quiz effectiveness would be improved. Learner would be able to
Smart Learning

29. Sample Use Cases involving multiple Tracks
Emerging Practice Generator
Voice of Employee Generator
Self Service Flow Connector
An intelligent Digital Agent that can analyse project implementation and delivery and operates at two levels –
Governance Guide – Analyses the project across different levels – objective, approach, tools, technology and provides best practices across these aspects
Emerging Trend Generator – Provides guidance on future and emerging trends and how they can be leveraged in the project under analysis
Knowledge and Wisdom Management – Will provide approach to implement tacit knowledge codification and prevent knowledge leak
Software and Application Development – Will provide guidance on right DevOps approaches, emerging frameworks and future-facing capabilities to incorporate
Learning management and Training – Will provide suggestions on making the experience more interactive (Virtual assistants powered with AI) and immersive (VR / AR)
Workforce Productivity – Will provide options to complete transactional activities with less clicks /intuitively suggesting emerging practices of creating Enterprise Avatars to target apps /tasks to employees, leveraging assistant, advisor, actor (including usage of AI powered virtual assistants) to complete BAU actions
An interactive plug-in that gauges the mood of the employee and offers quick resolution on detection of negative vibes –
Workforce Productivity – Provides a quick popup with 1-2 questions at the end of any transactional activity / interaction. Negative responses are guided to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions
Collaboration – A central capability of included in all collaboration applications / portals of the enterprise replacing traditional polls and surveys
Negative experience will be led to Gamification initiatives that will try to make the experience interactive and outcome-based
Additional avenues to redress will be tied to Learning Café or to assistant, advisor, actor (using AI powered virtual assistants) to provide specific solutions
Provides interactive interface to business users to connect workflows / business applications without the need for IT
Leave Usage with Payroll
Travel Planning with Leaves
Project Management / Project Revenue scenario analysis with CAPEX and OPEX systems
Project Management / Project Revenue scenario analysis with resource travels
Asset Requisition and Management with Budgeting

30. Thank You