1. Procedures for dealing with Defective Safety Measures
4.2.1 Undertaker on Site
START
HA Inspection reveals
Safety non compliance
END NO
HA & Undertakers
representative
agree remedy
No further
action
YES NO
HA requires
Undertaker
attend site
HA reports
incident
YES
YES
Reported to
Undertaker
via logged call
remedial measures
agreed
YES
Undertaker
informs HA within
1hour of completion
HA requires
immediate
steps via
logged call
WIR NO
HA re-visits site NO NO NO
HA Does
work ?
Measures
Taken ?
YES
YES
WIR sent to
Undertaker (fax or E)
Undertaker informed of
completion by end
of next working day
END

2. Procedures for dealing with Defective Safety Measures
4.2.2 Undertaker Not on Site
START
HA Inspection reveals
Safety non compliance
Defect
Dangerous ?
YES NO
WIR sent to
Undertaker
(fax or E)
Undertaker
identified &
contactable
HA makes
site safe NO
YES
WIR sent to
Undertaker
(fax or E)
HA calls Undertaker
Both parties log call
END
Remedial measures
& timescale agreed NO
Agreed
timescale
achievable ?
HA & Undertaker
agree new
timescale
YES
Undertaker
informs HA within
1hour of completion
HA requires
immediate
steps via
logged call
END
WIR NO
HA re-visits site NO NO
WIR sent to
Undertaker (fax or E)
HA Does
work ?
Measures
Taken ?
YES
YES
Undertaker informed of
completion by end
of next working day
END

3. Procedures for dealing with Defective Reinstatements
4.3.1 Defects causing danger
START
HA becomes aware of
dangerous reinstatement
Undertaker
identified &
contactable NO
HA rectifies
defective
reinstatement
END
YES
WIR & defect
report sent to
Undertaker
(fax or E)
Non compliance
reported via logged call
& timescale agreed via
joint inspection if necessary
Agreed
timescale
achievable ? NO
HA & Undertaker
agree new
timescale
YES
Undertaker
informs HA within
1hour of completion
YES
END NO
HA visits site NO
WIR sent to
Undertaker (fax or E)
Measures
Taken ?
YES
END