1. Allianz Worldwide Care Services
Presentation to: FFAO BMIP MMBP Date: 27th May 2015

2. Special arrangement in Milan Claim reimbursement Key figures
Meet the team
Thank You
Continuity is Key
How this works
Special arrangement in Milan
Claim reimbursement
Key figures
How to reach us
Your Feedback
The mobile app
Allianz Worldwide Care Services

3. Client Relationship Manager Anissa Maaref-Wilson
Meet the Team
Client Relationship Manager
Anissa Maaref-Wilson
Provider Services Network Manager - Italy
Elsje Osselaer
Helpline Team Leader
David Dongiovanni
Medical Services Advisor
Javier Conejero-Ramos
Allianz Worldwide Care Services

4. Thank you To every single one of you
To your respective Social Security Office and their teams
Allianz Worldwide Care Services

5. Continuity is Key New Provider Services Manager for Italy: Elsje
Principle: free choice of provider
Worldwide
Direct payment for in-patient
Discount/preferential rates
Pay and claim for out-patient
Rome
Clinics / Doctors / Dentists
Pharmacies / optical shops
Physiotherapists / out-patient medical centres
Allianz Worldwide Care Services

6. How this works Clinics and Doctors in Network
Pro-active case management
Clinics in Network
Doctors out of Network
No Direct Payment for doctors’ fees
Possible Uncovered doctors’ fees
Negotiations / in-network solutions
Clinics and Doctors out of Network
No Price Agreements
Possible Uncovered Amounts
Negotiations / in-network solutions
Allianz Worldwide Care Services

7. Important Provider in Milan added: IEO
Instituto Europeo di Oncologia
Centre of Excellence for Cancer treatment
Preferential rates for in and out-patient treatments
No more Reasonable and Customary cuts
Exception: GOP for out-patient treatments
Allianz Worldwide Care Services

8. Claim Reimbursement Current turnaround time: 6 days What is needed:
Diagnosis or reason for expenses
Date of treatment (for sessions)
Correct bank details
Medical clarification requested to you (and not the provider)
Original bills/invoices
Dental balances received
Allianz Worldwide Care Services

9. 6,627 19,084 27,118 1,455 Key Figures (Jan-Apr) Calls answered
s received
27,118
Claims processed
1,455
GOP issued
Allianz Worldwide Care Services

10. How to Reach Us Helpline : Helpline Number: +32 2 210 6601
Universal Toll Free Number (17 countries):
AWCS On-site Representatives:
Monday to Friday: 8.30am to 12.30pm
Room D-305 (ext 56593)
Room D-307 (ext 55788)
Medical :
On-site: 1st Monday and Tuesday of each month
Administration :
Allianz Worldwide Care Services

11. Changes following your Feedback
New Providers added
Review of the Employee Benefit Guide
Guide to the Statement of Account
Allianz Worldwide Care Services

12. MyHealth App Simplicity, Security and Customer Centricity 1
What is it? 2
Policy Documents in your pocket 3
Find a hospital
Born from the Allianz Digitalization Program
Driven by innovation, market insight and competitive advantage
Launched globally in August 2014
Multilingual support
Offline access
Secure storage and connection
Find a hospital near to you on a map with this GPS enable functionality
Integrates with Google Maps to give you turn by turn directions
Leave your paperwork at home and still be able to access your most recent policy documents and membership card on the go 4
Emergency contact & Helpline Numbers 5
Submit your claim anytime, anywhere 6
Health Assistance Tools
Provide a few key details, take a picture of your invoice and submit your claim
Track your claims progress, claims history and view settlement details
Find local equivalents of brand named drugs
Translate common ailments into one of 17 languages.
All the contacts and support in one place
Call emergency services
Contact our customer Helpline
Allianz Worldwide Care Services

13. Questions?

14. Thank you for your attention