2. Monitor and Diagnose Your PeopleSoft and Siebel Applications
Glen Hawkins, Senior Director of Product Management
Uday Vallamsetty, Architect Oracle Management Cloud
Ray Songco, Principal Consultant
CherryRoad Technologies
October 22nd, 2018

3. Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

4. Why Organizations Should Proactively Monitor Their Applications?
Organizations take more than 2 hours to Restore or Fix Down Application
of the IT department’s time and resource is spent on maintaining/ fixing/ integrating/ tracking application
>42%
17%
of Administrator’s time is spent on capacity planning and workload rebalancing
of end-user issues are reported by calls/ s and not by any monitoring or systems management tools
11%
85%
Source: Unisphere Research: 2018 Information Technology Performance Excellence Survey

5. 3600 Monitoring of Packaged Applications
Business KPIs: # Transactions, # Simultaneous Users, # Outstanding Orders
Application Instrumentation
Log Data
Metrics
Application Components: # Concurrent Requests, # Endeca Hit Rate, #SBL Obj Mgr Utilization, ABAP Dispatcher Utilization
While we talk about monitoring applications in general, can OMC monitor packaged applications such as Siebel, PeopleSoft and so on. Yes, OMC provides a 3600 monitoring of packaged applications. This demo shows how you can monitor and diagnose Siebel entities.
Tech Stack Components: Top DB Waits, Java Heap Size, #Stuck Threads, DB Alert Logs, ECID Tracking
Resources: CPU/Memory/Disk, Storage, N/W Switches, POS Systems

6. Enterprise Applications Supported with OMC
This slide shows all the enterprise applications that can be monitored by Oracle Management Cloud

7. OMC Business Value Single pane visibility Rapid Problem Isolation
Complete visibility to your Application and Infrastructure
Single pane visibility
Rapid Problem Isolation
Resolve Performance Bottlenecks
Predictive capacity planning
Identification of problems by correlating logs
Why OMC? What are some of the unique capabilities of OMC that it will give it an edge?
Complete Visibility
Shift from multiple siloed tools to OMC to get unified/centralized visibility into your application and associated infrastructure. This helps you manage availability and performance of your packaged applications efficiently.
Rapid Problem Isolation
Identification of problems by correlating logs across entire infrastructure.
Resolve Performance Bottlenecks Machine learning capability of OMC helps identify potential issues and solve before the end-user is impacted
Predictive capacity planning
OMC uses seasonality aware capacity forecasting and trending, get to know any capacity bottlenecks problems before you actually experience it.
Optimize Cost of Operations
Identify under utilized resources and reclaim those. OMC processes the operational data set and provides intelligent, actionable insights. This in turn helps you optimize your cost and/or operational efficiency
Identification and mitigation of bottlenecks before end-user impact
Proactively identify and resolve capacity bottlenecks, optimize capacity

8. Custom Dashboard with Business KPI and performance metrics
Visibility to Your Application and Infrastructure
Proactive monitoring of Application Infrastructure, Logs, End-users, etc.
Sessions
Synthetic Tests
Pages
Custom Dashboard with Business KPI and performance metrics
Log files
Ajax Calls
Application Topology
HW infrastructure
Server Requests
Application Server
Oracle Confidential – Internal/Restricted/Highly Restricted

9. Rapid Problem Isolation
Trace end user to back-end /SQL issues
Deep-visibility to Infrastructure components such as database, web tiers (i.e. WLS), & Siebel Servers
Correlate Issues with Infrastructure and Application Logs
Oracle Confidential – Internal/Restricted/Highly Restricted

10. Diagnose Business Transaction Issues with Logs
Link Transactions across logs sources that share a common attribute such as SARM IDs
Solve visibility issues caused by rapid software updates by leveraging APM to see across Traditional IT Silos in Dev or Production
Handle dynamically changing infrastructure (Infrastructure as code) by using dynamic application discovery and modeling
Solve functional issues in production with integrated log analytics
Identifying Anamolous across linked events
Use Log Clustering to find needle in the haystack
Oracle Confidential – Internal/Restricted/Highly Restricted

11. Identification and mitigation of DBs with degrading performance
Use Analytics to Identify Systemic Issues
Proactively identify and resolve capacity bottlenecks, optimize capacity
Identification and mitigation of DBs with degrading performance
Seasonality aware capacity forecasting and trending. Auto baselining, anomaly detection
Oracle Confidential – Internal/Restricted/Highly Restricted

12. Complete Visibility to PeopleSoft & Siebel Infrastructure

13. Oracle Management Cloud
Application Performance Monitoring
Global threat feeds
Cloud access
Identity
END USER
EXPERIENCE / ACTIVITY
Comprehensive, Intelligent Management Platform
Real users
Synthetic users
Infrastructure Monitoring
Orchestration
APPLICATION
App metrics
Transactions
OMC was designed to enable the disciplines of systems management and security to be as agile as the applications development ecosystem has become.
Specifically, our design principle was to develop a system that could ingest, analyze and draw intelligent conclusions from the vast quantities of operational and security telemetry generated by today’s applications, regardless of what kind of technology they are built on or where they are deployed.
Today that telemetry data, which is contained in logs and metrics, is most often stored in separate siloed toolets, each of which carries its own downstream overhead, and all of which require human operators to work across the silos to figure out what’s going on. This operator-centric approach is inefficient and slow.
With OMC, customers can analyze a single, unified data set with purpose-built machine learning designed specifically for the systems management and security problem set to instantaneously draw actionable conclusions about the performance and security posture of a heterogeneous, hybrid estate, and then take instantaneous action on the basis of those analytic conclusions.
Zero-effort Operational Insights
MIDDLE TIER
Server metrics
Diagnostics logs
DATA TIER
Log Analytics IT
Analytics
Host metrics
VM metrics
Container metrics
Automated Preventative & Corrective Actions
VIRTUALIZATION TIER
Configuration
Compliance
Tickets & Alerts
Security & Network events
Configuration & Compliance
Security Monitoring & Analytics
INFRASTRUCTURE TIER
Unified SaaS Platform

14. 3600 Monitoring of Oracle PeopleSoft & Siebel
Business KPIs: # Completed/Failed Jobs, Application Success Rate, Long Running Reports, User Experience
Application Instrumentation
Log Data
Metrics
Application Components:; Problematic scheduled batch jobs in PSFT Process Monitor; Siebel Workflow & EAI Error rate, PSFT Application Domain processes
Tech Stack Components: Siebel & PSFT Error Categories, SARM IDs w/ Error, Web and Middle Tier (i.e. OHS, WLS) Errors, DB/Listener Errors, Top DB Waits, Top SQLs/Queries
Resource Metrics: CPU/Memory Utilization of components, Disk Latency, N/W Latency or Throughput; System Failures, User Login Errors

15. Complete Visibility to Siebel & PeopleSoft
Single Click discovery of entire application landscape
Application Tier Nodes (PSFT Domains, Siebel Servers, WebLogic & Tuxedo infrastructure)
DB Tier : Database Instances, Listeners
PSFT Scheduler Domain Processes, Siebel Components (i.e. EAI)
Topology Aware monitoring of Application
Visualize health of all components
Search Logs for entire application from a single console
Drill down to see alerts, logs and metrics related to any entity

16. Proactive Monitoring of User Experience
Real user experience by Individual Sessions
Monitor Total Users, Response Times and Errors
Receive alerts when any metrics degrades
Leverage synthetic requests to monitor Application health
Test wide range of Pages, Transactions and Jobs
Test from different GEOs to assess response time
Baseline response time using Machine Learning
Proactive Alerts w/ Actionable Steps for user response time, transaction completion times
Discover Application Bottlenecks and Performance degradation before end-users. Take corrective action before performance degradation causes business impact !

17. Dashboards & Machine Learning Powered KPI Monitoring
Comprehensive dashboards providing full visibility into all components in the PeopleSoft & Siebel systems
Integrated monitoring of KPIs across the different components
Siebel Servers & Components, PeopleSoft Application/Scheduler Domains & Process Monitor For Example:
Top Siebel components consuming resources
Top PeopleSoft Scheduler Domain Processes
Automatic Baselining of Metrics
All monitored KPIs are baselined
Anomalies are highlighted

18. PeopleSoft Application Health Overview Dashboard
Entity Status and Alerts
Availability, health, & load for key PeopleSoft components as well as underlying infrastructure (WLS, Tuxedo, Hosts, DB)
End-user Monitoring (Appdex, Load Time, Page Views) & Diagnostics (Root Cause Analysis of Server Requests)
Key performance metrics for PIA, AppServer, Schedule Domains
Error counts from PSFT entities as well as WLS (Web Tier), Tuxedo and DB logs
Process Status Summary
Detailed Infrastructure Status & Metrics
Tuxedo, WLS, DB, ElasticSearch Cluster, Host/Compute
Host CPU and Memory utilization

19. PeopleSoft Process Summary Dashboard
PeopleSoft Processes Related Alerts
Top 5 PSFT Batch Job Stuck Processes
Top Long Running Processes filtered by most important process types (application engine, SQR Process/Report, PS Job, Message Agent API)
Process Status Summary
Batch job error counts from PS Scheduler Domain logs
Examining other log error categorization as well but current focused on tying severity to problem priority label
Detailed search with filters including process type, process instance, process name, distribution & run status, and run timeframe
Drill-down to scheduler domain logs in context of specific batch job instance

20. Siebel Health Dashboard
Siebel infrastructure overall health of components including:
Status
Alerts
Server Status heat map highlighting running task load
Performance metrics across all infrastructure including:
Web Servers (OHS – Pre-IP17)
Hosts
Database (plus DB related Siebel Component metrics):
Siebel Workflows – SQL Metrics Trends
Siebel EAI Object Manager – SQL Metric Trends
Siebel Error Category Trends (Logs)
Examples of categories: Action Failed, Abnormal Termination, Authentication Error, Authorization Error, Configuration Error, etc., etc.

21. Siebel Components & Log Analytics Trends Dashboards
Fleet level view of all Siebel Components across all Siebel Servers
Siebel EAI Object Manager Health Summary
Siebel Component JMS Components by Siebel Server (Heat Map – size defined by # of running tasks)
Siebel Component Status
Avg running tasks across all Siebel Components
JMS Components – Tasks Trends (Call Center) over time period
Siebel Component Activity Trends (Logs)
OHS Log Activity Trends (pre-IP17)
Tomcat Log Activity Trends (IP17+)
Siebel SARM ID Run Time Analysis
If SARM level 1 available
Alternatively, can be broken down by areas and sub-areas for higher-level analysis

22. Conclusion
OMC supports majority of Oracle packaged applications (i.e. EBS, Siebel, PeopleSoft, etc)
Monitor all the components of Siebel & PeopleSoft in a single pane of glass, across the tiers
Servers, Components, Hosts, Databases, Network, Storage
Ability to obtain a 3600 View of your applications
Business KPIs; Siebel Components: EAI, Workflows, MQ, Siebel Servers, PeopleSoft Process Monitor, PeopleSoft Scheduler and Application Domains (including underlying Tuxedo components)
Real time business relevant metrics allow immediate identification of any issues that effect business bottom line
Machine learning based insights, anomaly detection and root cause capabilities allow you to rapidly discover problems and address them
Cloud based unified platform provides all the capabilities with minimal overhead and maximum uptime of the monitoring tools

23. Monitor and Diagnose Your PeopleSoft and Siebel Applications (PRO4481)
ROB
Monitor and Diagnose Your PeopleSoft and Siebel Applications (PRO4481)
10/22/18, 4:45 - 5:30 PM
Moscone West - Room 3011

24. Outline
Who we are
What we did
What we used
What we learned
ROB

25. About Us Who We Are Oracle Management Cloud Oracle Enterprise Manager
PeopleSoft
Oracle 12c
Active DataGuard
GoldenGate
Exadata/Exalogic
Oracle Platinum Partner
2017 & 2018 Oracle Innovation Partner of the Year – Public Sector
IT Strategy, ERP and Oracle Applications
Public, Private and Hybrid Cloud Solutions
Private Cloud Case Study

26. implementing Oracle applications
Who We Are
CherryRoad Technologies – Oracle ERP is all we do
plus years
implementing Oracle applications
percent of our
business in the
public sector
plus implementation/
upgrade engagements
Cities Counties States Transit Authorities K-12

27. Hosted ERP System (Private Cloud)
What We Did
Hosted ERP System (Private Cloud)
Application : PeopleSoft
Database: Oracle 12c
Web/App Tier: Exalogic
Database Tier: Exadata

28. How to monitor sla compliance?
What We Did
Performance Testing
Pick most common transactions
Establish baseline metrics
Benchmark: sub-3 second
Service Level Agreements
Online Performance (90th %ile)
Batch Performance (elsewhere)
RTO/RPO (also elsewhere)
Define SLA’s
How to monitor sla compliance?

29. Oracle Management Cloud - Application Performance Monitoring (APM)
What We Used
Oracle Management Cloud - Application Performance Monitoring (APM)
This right
here

30. Why did we choose APM? Features What do we use it for? What We Used
Implementation
Automatic End User Monitoring (EUM) – no separate client-side JavaScript
Delivered integration – WebLogic and PeopleSoft logging
Features
Transaction Level Monitoring
Customer-facing UI
What do we use it for?
Service Level Agreement compliance
Troubleshooting
Proactive Diagnosis

31. What We Used
APM Dashboard

32. What We Used
Transaction and Server Monitoring

33. What We Used
Transaction Monitoring by URL String Search

34. What We Used
Monthly SLA Reporting

35. What We Used
Server Utilization and Health

36. What We Used
Root Cause Analysis

37. What We Used
Alerts

38. Define SLA’s very clearly
What We Learned
Define SLA’s very clearly
Establish and agree on benchmarks early on
Identify representative transactions
Set expectations – not everything is included
Choose the right monitoring tool
Non-intrusive implementation
Delivered and configurable API’s
Understand capabilities of tool
SLA Monitoring & Reporting
Issue Root Cause Analysis
Proactive Alerts

39. DEMO Complete Visibility to Siebel Infrastructure
Full Siebel Dashboard Set (Health, Components, Log Analytics Trends)
Infra Monitoring and Alerts of Full Siebel System
Topology Aware Log Exploration

40. Q&A
Confidential – Oracle Internal/Restricted/Highly Restricted

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