1. Chapter 11 Business Applications of Technology Section 2

2. Goals for Section 2
Describe the components of a management information system (MIS)
Identify computer applications in service industries
Discuss e-commerce activities

3. Management Information System
Coordinated system of processing and reporting information in an organization.
computer systems and software are essential
Components
Gathering data
Analyzing data
Storing data
Reporting results

4. Management Information Systems
The components of an MIS allow a business to obtain needed information for the following
Financial Information
Production & Inventory Information
Marketing and Sales Information
Human Resources Information

5. Go to page 275 in your textbook.
Write some examples the following:
Financial Information
Production & Inventory Information
Marketing and Sales Information
Human Resources Information

6. Management Information Systems
Data Sources
External data sources are outside an organization
Examples: financial institutions, gov. agencies, and customers
Internal data sources provide input from within the organization
Examples: accting. records, inventory information, and company sales figures
The major goal of MIS is to change this data into meaningful information

7. The MIS in Action Steps of MIS Identify the information needs
Obtain facts, figures, and other data
Process, analyze, and organize data
Distribute information reports to those who make decisions
Update data files as needed

8. Review
What are the four components of a management information system?
What four areas are companies able to obtain information about after utilizing the four components of a MIS?

9. Technology in Service Industries
More than 60 percent of workers in the United States are employed in service industries
Public Service
Education
Computer-assisted instruction (CAI) is the use of computers to help people learn or improve skills at their own pace.
The demand for computer and information technology training in the workplace continues to grow.

10. Technology in Service Industries
Health Care
Patient records
Monitoring medications
Financial Services
Online bill paying
Checking your credit report
Electronic banking

11. Review What service industries make extensive use of computers?
What is CAI?

12. E-Commerce
Refers to conducting business transactions using the internet or other technology.
Providing product information
Promoting a company
Selling online
Conducting market research
Making payments
Obtaining parts & supplies
Tracking shipments

13. E-Commerce
Opens up opportunities to companies previously limited by geographic, financial, or political restrictions.
Four basic models with two selling and buying parties: businesses (B) and consumers (C)
Business to Consumer (B2C)
Business to Business (B2B)
Consumer to Business (C2B) example: priceline
Consumer to Consumer (C2C) example: ebay
Global e-commerce

14. Review
What is e-commerce?
What do the notations B2C and B2B mean?