1. Division of Finance and Operations
Division IT Services
Andy Bland

2. Division of Finance and Operations
Strategic Initiatives:
The Division of Finance and Operations advances the teaching, research, and outreach mission of Texas A&M University by:
Providing outstanding service to our customers
Creating an attractive, safe, and effective environment for the engagement, research, and teaching activities at Texas A&M University
Facilitating best practices, including ensuring compliance with laws and regulations
Enabling Texas A&M University to create and maintain a diverse campus and welcoming climate
Creating a culture of life-long learning and professional development within our Division
Engaging in responsible stewardship of financial, environmental, and people resources in a sustainable manner

3. Division of Finance and Operations
Historical Information: Fiscal Department (When I started) Division of Finance Division of Finance and Administration Division of Finance and Operations

4. Division of Finance and Operations
Today’s Environment:
Budget and Planning
Business Services
Facilities and Operations
Office of the Controller
Office of Safety and Security
Transportation Services
University Risk and Compliance
Vice President for Finance and Operations Office

5. Budget and Planning 4 full-time employees and 2 part-time employees
The Office of Budget and Planning is responsible for:
Coordinating the preparation of the annual operating budget for Texas A&M University
Preparing the biennial Legislative Appropriation Request
Preparing federal, state, and University system reports
Developing and overseeing the University’s facilities capital plan
Analyzing the financial impact of tuition and fee rates
Monitoring current and future sources and uses of funds to ensure sufficient funding for strategic University priorities.

6. Business Services 46 full-time employees Departments/Units:
Logistics Services manages mail services, surplus property, and central receiving
Procurement Services acquires quality goods and services at the best value for Texas A&M University
E-commerce team provides support to AggieBuy purchasing and payment system
HUB Program ensures Texas A&M is exercising its good faith effort to engage with historically underutilized businesses in the State of Texas
Contract Administration reviews and administers contracts on behalf of Texas A&M University
Insurance Services coordinates with departments where purchase of insurance is necessary to mitigate risk

7. Facilities and Operations
Departments/Units:
The Office of the University Architect (3 FTEs) provides leadership, vision, and professional guidance in the planning, design, and construction of the campus built environment.
Utilities and Energy Services (215 FTEs) produces, delivers, and manages utilities and energy serving 24 million gross square feet on the Texas A&M University campus. Other services provided include project review and management, solid waste and recycling management, domestic water production and delivery, and operation of two wastewater treatment facilities.
The Facilities and Dining Administration (4 FTEs) is responsible for administering the maintenance, landscape, custodial, and dining contracts for the campus services outsourced to Compass Group in 2012.
The Office of Facilities Coordination (11 FTEs) provides and analyzes facilities and land use information to support the decision and planning processes of Texas A&M University and its constituencies.
The Office of Sustainability (3 FTEs) informs the campus and local community about the importance of sustainability by promoting sustainable practices both on- and off-campus in academic and non-academic settings.

8. Office of the Controller
Departments/Units:
Payroll Services (22 FTEs)
Payroll processing, I-9 processing, 1098-T processing, Employment verifications, Distribution of payroll related documents and reports to employees and campus departments
Student Business Services (30 FTEs)
Students Accounts and Billing, Student Loan Services, Aggie Card Office, Debt Management, Payment Processing Services
Departmental Accounting Services (15 FTEs)
Financial reporting, Reconciliation and transaction processing services on a fee basis to TAMU departments, Service center rate study reviews, Infrastructure invoicing, Outsourcing contract monitoring, Shared service agreements
Financial Management Operations (85 FTEs)
Tax reporting and compliance, Financial reporting, Grant and investment accounting, eCommerce, Banking relationships, Reconciliations, Accounts Payable, Travel, Vendor administration, Payment/Travel card program, Property Management, Security and Access, Corrections, Sales and Receivables, Department budget transfers

9. Office of Safety & Security
The mission of the Office of Safety and Security is to provide for the safety and security of the entire campus by engaging the faculty, staff and students; coordinating with external partners; and providing excellent programs for the campus community.
Departments/Units:
University Police Department (146)
Environmental Health & Safety Department (60)
Building Access Department (10)
Emergency Management (2)

10. Transportation Services
Transportation Services provides fleet, parking, and transit services to the Texas A&M University community. (174 full-time employees and 275 student employees)
Units:
Alternative Transportation
Auto Maintenance
Fleet Leasing and Fuel
Parking Access and Maintenance
Parking Facilities Projects and Maintenance
Parking Services and Traffic
Special Events and Visitor Parking
Transit (Bus Operations)

11. University Risk and Compliance
Employees 10 FTE
Departments/Units:
Enterprise Risk Management
University Compliance
Compliance Officer
Compliance Committee (chair)
ADA Coordinator
Clery Act Committee (chair)/Campus Security Authority training
Drug Free Schools and Communities Act Committee (chair)
Title IX Coordinator
University Rules and Standard Administrative Procedures (SAPs)
Audit Liaison
Management Advisory Services
Fraud, Risk, and Misconduct Hotline - University Contact
Open Records

12. Vice President for Finance and Operations Office
Employees 7 FTE
Oversees the operation of the aforementioned units
Member of the Presidents Leadership Team
Liaison with University Leadership, University community, and Federal, State and Local entities for all Division services

13. Division of Finance and Operations
Departments that have moved into and back out of the Division:
Annenberg Presidential Conference Center
Airport
Dining Services
Employee and Organizational Development (Still contract for IT services)
Employee Assistance Program
Facilities Services
Human Resources (Still contract for IT services)
Real Estate
Reed Arena
Rudder Theatre Complex
TAMU IT
The Technology Commercialization Center

14. Examples of Division Services
AggieBuy
Building/Room Usage Inventory/Reporting
Campus and Event Security
Document Management System (Division wide, TAMUG, TAMUQ, TEES Payroll)
In Car Video/Officer Surveillance / Body Cams (UPD)
Mail Delivery
Open Records Requests
Parking Permits & Bus Operations
Pay University Bills
Paychecks, 1098T’s, 1098S’s, 1098E’s, IRS Filings
Property Management
Student, Faculty, Staff ID Card Production
Surplus
Tuition and Fees (Billing and Collection)
Utilities (Electrical, A/C, Heat, Water, etc.)

15. IT Services Groups Five IT Units that operate independently
Division IT – 13 IT employees
Transportation IT – 12 IT employees
Facilities Coordination IT – 2 IT employees
Safety and Security – 2 IT employees
Utilities and Energy Services – 7 IT employees

16. IT Services Mission
The Division of Finance and Operations IT Services provides computing solutions and support services to the Division and their customers. Through the provision of these professional solutions, services, resources, and training, the University community is able to perform efficiently and effectively. Services performed by IT services directly impact students, parents, faculty, staff, the local community, and citizens of the State of Texas. IT Services employees are subject to the highest standard of computing ethics to ensure the security, integrity, confidentiality, and reliability of the data entrusted to us by Texas A&M University and the State of Texas…

17. Security (Who needs it – Right?)
To help mitigate Risk and Maintain the Security of data, systems and services…
App Locker
Cisco Firewalls
Encrypted USB Keys
File Share Encryption – PGP NetShare
Filex
Identity Finder
Remote Desktop / Terminal Service Desktops (Limited VPN Ability)
Secure FTP
And Restriction of Some Services

18. Division Challenges:
Our units are experiencing significant increases in volume, driven by increases in:
Student enrollment (Transportation Services, Student Business Services, Facilities and Dining Administration),
Facilities and physical campus footprint (Budget and Planning, University Police, Environmental Health and Safety, Facilities Coordination, University Architect, Utilities and Energy Services),
Federal/state laws and regulations (University Risk and Compliance), and
General university-related business activity (Financial/Management Operations, Contract Administration, Purchasing Services).

19. Results:
Despite increases in volume noted above, efficiency metrics (average processing times for travel reimbursements, purchase requisitions, contracts; average police response times; transportation services cost per ride; processing costs per transaction) remain at favorable levels (although there were a few unfavorable movements noted in FY 2017). Division Performance Dashboard Our Division’s highest priority is to ensure that Texas A&M University maintains a safe campus environment, is in full compliance with laws and regulations, and meets all mandatory reporting requirements.

20. Andy Bland anbland@tamu.edu
Questions:
Andy Bland