1. 2014 National Citizen Survey Results

2. 2014 Citizen Survey results
Implementing Our Vision
Background
Areas of Significant Change
Trends over Time
Special Topics
What’s Next?

3. Implementing Our Vision
Tool for monitoring citizen feedback, trends
Part of Annual Progress Report and Budget Report
Identifies strengths and weaknesses
Helps City staff plan, allocate resources – for improved services, enhanced civic engagement, greater quality of life and stronger public trust
Utilized for Strategic Action Plan – Budget Process

4. Background 13th year – National Citizen Survey
Customized for City, developed with staff
Successful delivery to 1,106 randomly selected households
361 responses – 33% response rate
5% margin of error – plus or minus

5. Respondents
1: 32%
2: 36%
3: 32%
4: 30%
361 residents completed the survey from 1200 released

6. Approaching the Data
Eight Focus Areas into three pillars of a livable community:
Community Characteristics, Governance and Participation
Significant statistical changes (>7 %) from year-to-year
Report design and results modified from previous years
Benchmarks the City to communities across in U.S.
22% are located in the South
28 cities and counties in Florida
Education and Enrichment
Built Environment
Natural Environment
Safety
Recreation and Wellness
Mobility
Community Engagement
Economy
361 residents completed the survey from 1200 released

7. 2014 Most Favorable (>80% excellent / good) :
Paths and walking trails
Safe downtown/commercial area
Safe in neighborhood
Overall natural environment
Cleanliness
Air Quality
Fire services
Ambulance / EMS services
Garbage and recycling services
Yard waste pick-up
City parks
2014 Least (<20% excellent / good):
Employment opportunities
Place to work

8. 2014 Statistically Significant Changes
Areas considered within Governance influence
Storm drainage 8%
Sewer services 8%
Special events* 8%
Land use, planning and zoning %
Economy will have positive impact on
income %
Did not observe a code violation* 10%
* = Only 2013 and 2014 data available
Vibrant downtown/commercial area* %
Employment opportunities %
Cultural/arts/music activities %
Value of services for taxes paid %
Traffic flow on major streets 9%
Fire prevention %
Welcoming citizen involvement %
Animal control %
Used Palm Coast recreation centers %
Open space* 11%
Business and services 12%
Stocked supplies for an emergency* 7%
Cost of living* 8%
Adult education* %
Availability of affordable quality food 13%
Availability of affordable quality mental health care* 13%
Watched a local public meeting %
Child care/preschool %
Areas considered outside Governance influence
Of the 128 items for which comparisons were available, 18 items showed a decrease and 6 showed increase. 80% steady

9. A Closer Look BM
70%
93%
91%

10. A Closer Look BM
57%
89%
92%

11. A Closer Look BM
47%
81%

12. A Closer Look BM
51%
73%
50%

13. A Closer Look BM
87%
85%
85%

14. A Closer Look BM
87%
87%
86%

15. A Closer Look BM
38%
46%

16. A Closer Look BM
41%
50%
83%

17. A Closer Look BM
44% 6%
18%

18. How important, if at all, do you think it is for the Palm Coast community to focus on each of the following in the upcoming two years?:
Focus
Essential
(%)
Very Important (%)
Total (%)
Overall feeling of safety 54 43 97
Overall economic health of Palm Coast 61 33 94
Health and wellness opportunities 37 47 84
Overall ease of getting to places usually visited 30
Quality of overall natural environment 51
Sense of community 35 49
Overall opportunities for education and enrichment 40 80
Overall "built environment" 26 48 74

19. Special Topics – Customer Service

20. Council Priorities

21. Custom Questions
Citizens were asked if they had contact with City employee(s) by phone, in person, via or online within the last 12 months.
Although you may not have had any recent contact, we would like to know your impression of how City employees treat Palm Coast residents. Please rate City employees on each of the items below:
Perception Question: 36% Responding

22. Custom Questions
64 % of the respondents had contact with City employee(s) by phone, in person, via or online within the last 12 months.
Thinking about your most recent contact, please rate City employee(s) on each off the items below:
Reality Question:
29%
55%
84%
28%
39%
68%
24%
40%
64%

23. Next Steps Team recommendations for 2015 survey: What’s Next?
Press release in October 2015
Social media push
Enhance text on survey envelope
What’s Next?