1. Understanding Communication Styles
Opening question—How many schools do students typically visit?
Personal experiences
Tara Carr
University of Arkansas
Enrollment Services

2. Test your communication savvy

3. % of our work day is consumed by talking and listening

4. 75 % of our work day is consumed by talking and listening

5. 75 % of our work day is consumed by talking and listening % of what we hear, we hear imprecisely

6. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely

7. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely % of what we hear accurately, we forget within three weeks

8. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks

9. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are % of the message Voice tone is % of the message Body language is % of the message

10. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is % of the message Body language is % of the message

11. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is 38 % of the message Body language is % of the message

12. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is 38 % of the message Body language is 55 % of the message

13. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is 38 % of the message Body language is 55 % of the message It has estimated that approximately % of workplace mistakes are caused by poor communication.

14. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is 38 % of the message Body language is 55 % of the message It has estimated that approximately 80 % of workplace mistakes are caused by poor communication.

15. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is 38 % of the message Body language is 55 % of the message It has estimated that approximately 80 % of workplace mistakes are caused by poor communication. Poor communication mistakes cost companies in this country nearly $ each day.

16. 75 % of our work day is consumed by talking and listening 75 % of what we hear, we hear imprecisely 75 % of what we hear accurately, we forget within three weeks Words are 7 % of the message Voice tone is 38 % of the message Body language is 55 % of the message It has estimated that approximately 80 % of workplace mistakes are caused by poor communication. Poor communication mistakes cost companies in this country nearly $ 1 billion each day.

17. Take the test! Pick the response that BEST DESCRIBES your behavior
Make sure your responses are in the context of WORK, not in general
Answer HOW YOU BEHAVE, not how you THINK you behave
Circle answers on next page and total the number of circles in each column

18. Group Activity 4 words YOU would use to describe your style
3 words OTHERS would use to describe your style
A slogan/saying to put on a t-shirt for your style
An animal to represent your style

19. Traits of STyle: BOLD Sheryl Sandberg & Kevin O’Leary
Want immediate results; must be in charge; fear of their work being judged; risk-takers; lack of concern for others; impatient
Sheryl Sandbert, Lean In, Facebook COO
Kevin O’Leary, Shark Tank

20. Traits of STyle: Sympathetic
Laura Bush & Jimmy Carter
Accomplish tasks through cooperation; want stability, cooperation and harmony; fear change (will get on board but don’t like it); team players; overly willing to give in because desire to avoid conflict

21. Traits of STyle: technical
Albert Einstein & Bill Gates
Ensure quality and accuracy; want clearly defined performance expectations; fear being criticized for their work; perfectionists; precise; accurate; overly critical of self and others; logical

22. Traits of STyle: Expressive
Bill Clinton & Oprah Winfrey
Persuasive; freedom of expression; fear disapproval; want to be liked; enthusiastic; impulsive; lack follow-through

23. When conflict arises…what do you do?
Water?
Fuel?

24. What examples have you seen?
Think of specific examples in your workplace where differing communication styles has lead to conflict arising? What could you do in the future to prevent or rectify this situation.

25. Adapting to other styles at work
Consider “The Golden Rule…”
Do unto others as you would have them do unto you
Practice “The Platinum Rule” in communications…
Do unto others as THEY would have you do unto them

26. Questions?

27. Contact Info
Tara Carr Assistant Director for New Student Orientation Office of Enrollment Services