Stored Value Card (Eagle Cash)

Stored Value Card (Eagle Cash)
Conduct E-Commerce Operations Stored Value Card (Eagle Cash) Show Slide 1: Conduct E-Commerce Operations Title: Conduct E-Commerce Operations References: EagleCash Standard Operating Procedures, AR 1-1, Planning, Programming, Budgeting and Execution System, FM 1-06, Financial Management Operations, and DFAS-IN , The Army Management Structure. Section I. Administrative Data Academic Hours/Methods 09 hrs. / 00 min. DSL (large or small group discussion) 03 hrs. / 00 min. PE (practical exercise (Hands On) 00 hrs. / 00 min. Test 00 hrs. / 00 min. Test Review 00 hrs. / 00 min. Total Hours Section II. Introduction: Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 00 hrs. / 05 min. Media: PowerPoint Presentation Facilitator's Material: Each primary Facilitator should possess a lesson plan, slide deck, course handouts, and practical exercise with answer key, and summary sheet containing EagleCash Standard Operating Procedures, AR 1-1, FM 1-06, and DFAS-IN Learner’s Material: Learners should possess course handouts, practical exercises, summary sheet containing EagleCash Standard Operating Procedures, AR 1-1, FM 1-06, and DFAS-IN with access to Bb, Point of Sale Terminal (POS) training device and standard classroom supplies. Facilitator's Note: "All required references and technical manuals will be provided by the School House“ Motivator (Concrete Experience): Have you ever stood in a long line waiting to cash a check or get money out of your account from a teller? That can get frustrating especially if you are in a rush. The EagleCash Card (ECC) is a small pocket sized card, similar to a credit/debit card, which allows you to put money directly from your account onto your card using a Kiosk. Using this Stored Value Card eliminates the long waits to see a cashier for a casual pay.

Terminal Learning Objective
Action: Conduct E-Commerce Operations Conditions: FM Leaders in a classroom environment working as a member of a small group, using doctrinal and administrative publications, self-study exercises, personal experiences, practical exercises, handouts, and discussion. Standard: With at least 80% accuracy (70% for international learners) you must: Perform inventory control procedures Perform card issuance procedures non-ABA account Perform card issuance procedures-kiosk enrollment Perform card issuance procedures deposit card Perform card issuance procedures ECAS card Perform procedures for adding value Perform currency exchange and cash out procedures Perform actions for lost, damage, and stolen cards or card invalidation Perform end of day processing Perform over the counter channel application (OTCnet) Show Slide 2: Terminal Learning Objective Facilitator Note: Read/State the TLO Action: Conduct E-Commerce Operations Conditions: FM Leaders in a classroom environment working as a member of a small group, using doctrinal and administrative publications, self-study exercises, personal experiences, practical exercises, handouts, and discussion. Standard: With at least 80% accuracy (70% for international learners) you must: Perform inventory control procedures Perform card issuance procedures non-ABA account Perform card issuance procedures-kiosk enrollment Perform card issuance procedures deposit card Perform card issuance procedures ECAS card Perform procedures for adding value Perform currency exchange and cash out procedures Perform actions for lost, damage, and stolen cards or card invalidation Perform end of day processing Perform over the counter channel application (OTCnet) Safety Requirements: In a training environment, leaders must perform a risk assessment in accordance with DA PAM , Risk Management. Leaders will complete a DD Form 2977 DELIBERATE RISK ASSESSMENT WORKSHEET during the planning and completion of each task and sub-task by assessing mission, enemy, terrain and weather, troops and support available-time available and civil considerations (METT-TC). Local policies and procedures must be followed during times of increased heat category in order to avoid heat related injury. Consider the work/rest cycles and water replacement guidelines IAW TRADOC Regulation Risk Assessment Level: Low. Environmental Considerations: Environmental protection is not just the law but the right thing to do. It is a continual process and starts with deliberate planning. Always be alert to ways to protect our environment during training and missions. In doing so, you will contribute to the sustainment of our training resources while protecting people and the environment from harmful effects. Refer to FM Environmental Considerations and GTA ENVIRONMENTAL-RELATED RISK ASSESSMENT. Evaluation: Learners will take the Disbursing Exam #1 during the Disbursing module. Learners must score 80% or higher and International officers must score 70% or higher. Learners will be assessed using “Go” or “No Go” on Professional Development and Leadership during the Capstone Exercise. Instructional Lead-in: The EagleCash Card operation is an important part of Disbursing office duties. As a cashier you will experience various transactions that pertain with the EagleCash Card. Having a conceptual understanding of EagleCash Card transactions and their effects on your accountability will help you throughout all the disbursing related tasks. The EagleCash Card builds upon the concepts we have discussed in previous Disbursing lessons.

EagleCash Card Cash management tool designed to support US military personnel deployed in combat zones and on peace-keeping missions It is a re-loadable plastic credit card Has been in existence since 1999 and can be found on approximately 50 US Military installations and ten countries around the world Show Slide 3: EagleCash Card 1. Learning Step / Activity 1. Perform Inventory Control Procedures Time of Instruction: 00 hrs. / 45 min. Facilitator's to Learner Ratio: 1:30 Method of Instruction: DSL (large or small group discussion) Media: PowerPoint Presentation, Printed Reference Material 21st Century Soldier Competencies: The 21st Century Soldier Competencies are essential to ensure Soldiers and leaders are fully prepared to prevail in complex, uncertain environments. Throughout the lesson discussions, seek opportunities to link the competencies with the lesson content through the Learner’s experiences. Facilitator's Note: There are many ways to describe and explain the high-low method and calculation for fixed and variable cost components. Before facilitating this lesson, ask the Learners which of the 21st Century Soldier Competency do they think pertain to this lesson? Facilitate a discussion on the answers given and at the end of the lesson revisit it and see if the Learners still believe their choice are the same. Note: For this lesson these competencies should be talked about. #3. Adaptability and initiative #1. Character and accountability #6. Communication and engagement (oral, written, and negotiation) #5. Teamwork and collaboration #4. Lifelong learner (includes digital literacy) #8. Cultural and joint, interagency, intergovernmental, and multinational competence #7. Critical thinking and problem solving #9. Tactical and technical competence (full spectrum capable) Facilitator's Note: Transition into lesson with asking the following question, what is an EagleCash Card? What is an EagleCash Card? EagleCash is a card-based cash management program used by the U.S. military to reduce the amount of U.S. currency transported to support Contingency areas of operation. Deployed personnel receive and use EagleCash cards rather than cash to make purchases at the PX/BX, AAFES concessions and military postal facilities (Postal does not accept debit/credit cards, only cash or EagleCash). Rather than going to the camp/installation Finance Office to cash a check or obtain a payroll advance, cardholders can access funds in their U.S. accounts via self-service devices (kiosks) located at convenient locations on the base. EagleCash card is a type of payment card referred to as Stored Value Card (SVC). The concept is similar to pre-paid gas, gift or phone cards. It is a plastic, re-loadable stored value card embedded with a computer chip that stores “electronic money” in its memory. Provides deployed personnel “24/7” fee-free access to personal funds. EagleCash is a comprehensive, closed loop, stored value cash management and payment card system managed under the guidance of the U.S. Department of the Treasury in conjunction with the Department of Army. The Federal Reserve Bank of Boston (FRBB) provides processing, administrative and operational support. EagleCash supports the objectives of the United States Government to reduce dependency on currency – cash – in theaters outside of the continental United States (OCONUS) and thereby improve operations and to reduce costs. Why should we use it? The Financial Management Service developed a number of SVC applications designed to improve controls and cash-management applications, streamline administrative processes, and improve the quality of life for cardholders. Stored value cards are low-cost, easy to issue and easy to use. They are used to: Simplify administrative processes for issuing financial instruments to individuals. Convert cash and paper transactions to electronic. Eliminate the cost of securing, transporting and accounting for cash. Speed transaction time at point-of-sale. Eliminate manually intensive back-end processes associated with scrip, vouchers, meal ticket orders, traveler’s checks and other payment mechanisms. Eliminate financial “float-loss.” Reduce exposure to risk of theft/loss. Improve quality of life for cardholders. EagleCash has been in existence since 1999 and can be found on approximately 50 US Military installations and ten countries around the world. To date (as of 05/08), over 330,000 cards were issued and processed 15 million electronic transactions valued at over $1 billion. Note: The terms “Store Valued Card” (SVC) and “EagleCash Card” (ECC) are interchangeable (referring to the same product).

Need Access to Your Funds?
OR 1 minute at a kiosk? 45 minute wait in line? Show Slide 4: Need Access to Your Funds? EagleCash kiosks are free standing devices (similar to an ATM) that support cardholder initiated value transfers from and to checking and savings accounts, card to card value transfers, balance inquiries, PIN changes as well as activity reporting to include the most recent 10 transactions. Once the card has been issued, the cardholder can use the EagleCash kiosk to load funds to the EagleCash card. These free standing cashless ATM-like devices carry the trademarked EagleCash™ signage for easy identification are installed in key traffic areas such Finance, AAFES, Post Office facilities, and the Moral, Welfare and Recreation (MWR) center at each theater where the EagleCash program has been implemented. Cardholder kiosk activity requires entry of a Personal Identification Number (PIN) to gain access to the kiosk transaction menu. At card issuance, bank information is collected and a PIN is assigned at the chip level for use with the kiosk only. The EagleCash kiosk application was designed especially for OCONUS Armed Forces use in deployed areas to reduce workload in the Finance Office and provide banking services 24 hours a day, seven days a week to EagleCash cardholders. The kiosk operates offline. Once per day the kiosk is programmed to automatically dial out via Defense Support Network (DSN) or commercial phone lines and to download secured files to the EagleCash processing center managed and staffed by the Federal Reserve Bank of Boston (FRBB). Upon processing the file, the Federal Reserve initiates an Automated Clearing House (ACH) Debit or Credit against each cardholder’s bank account information obtained at the time of card issuance and a record of which is maintained by the FRBB. No transaction or service fees are associated with using the kiosk and once enrolled cardholders can access designated U.S. checking or savings accounts 24 hours a day, seven days a week for the purpose of transferring funds in or out of the designated account. The no-fee feature of the program presents an extremely attractive value proposition for the soldier stationed outside of the continental United States. EagleCash provides the soldier with distinct savings opportunity depending upon location, out of network switch fees for ATM transactions can run $6 or more dollars and EagleCash transfers do not incur any fee. JUL 2008 AAD4C VG

DD Form 2887 Banking Information
Show Slide 5: Application for DoD Store Value Card (SVC) Program During the enrollment process, the cardholder completes a Navy/Marine and EagleCash Enrollment and Authorization DD Form 2887, Dec 2004 that authorizes the U.S. Treasury – and thereby its processing Agent, FRBB - to debit or credit the customer’s bank account. Data captured during enrollment and stored on the card chip includes cardholder last name, first name and Social Security Number (SSN). The cardholder’s name and signature are displayed on the reverse side of the EagleCash card. Cardholders wishing to utilize the kiosk to access funds in their U.S. financial institution banking accounts must provide their permanent address, bank address, bank routing and bank account number, and, account type, ( i.e. checking or savings account).

Inventory Control Card Issuance – Un-issued ECCs are the responsibility of the FO and while they have no monetary value should be treated as blank check stock Storage – Un-issued ECCs should be secure and maintained in the FO safe Inventory – Un-issued ECCs should be inventoried on the 1st of every month and sent to Federal Reserve Bank of Boston (FRBB): Show Slide 6: Inventory Control Inventory Control Procedures: Card Issuance – The Finance Office (FO) is responsible for un-issued ECC’s and while they have no monetary value the FO should treat them as blank check stock. All card stock within the EagleCash system is tracked and audited. Cards that are issued will be signed for on the DD Form 2667. Storage – Un-issued ECC’s should be secured and maintained in the FO safe. Inventory – The Federal Reserve Bank of Boston (FRBB) supplies EagleCash cards to authorized Finance Offices. Cards are numbered with a card serial number, in sequential order and are packaged in sealed sleeves of 500 cards/sleeve. Initial Inventory – will be verified and the inventory sheets attached to each sleeve will be signed. As EagleCash cards are allocated to the cashiers for issuance to cardholders, a Statement of Agent Officers Account (DD Form 1081) is completed and referenced back to DD Form 2667. Monthly Inventory – must be conducted using DD Form 2667 and sent to the EagleCash Customer Service Center. Inventory should be sent to the EagleCash Customer Service Center. Inventory of card stock is required by Volume 5, paragraph 0303 or 0306 (similar to checks). Finance Offices WILL: Count cards (500 per sleeve and 50 per bundle), verify, and receipt as delivered. Sign receipt for cards. Maintain SVC card stock in sleeves, by serial number and in sequence. Issue cards by serial number. Perform monthly inventory and turnover to responsible person with full inventory and receipt. Send via the monthly inventory or turnover report status to the EagleCash Customer Service Center at Note: Damaged, expired or any cards held as a result of Incident Reports should be kept in a secure place. The EagleCash Customer Service Center provides direction on how to manage such cards.

Common Terms Hot List– File of all lost, suspended and revoked EagleCash cards across every theater where ECC is implemented Warm List – Loads that cannot be processed due to incorrect banking or savings account number info and items returned unprocessed due to insufficient funds Cash Out – Known as a transaction that reduces the ECC to a zero balance Show Slide 7: Common Terms Common Terms: Each business day, a HotList file is distributed to EagleCash program participants to include the Finance Office, Post Office and AAFES. The HotList is a non-readable file of all reported damaged, lost, stolen, suspended or revoked EagleCash cards across all theaters where EagleCash is implemented. Finance, the Post Office and AAFES receive the daily HotList and download it to their respective EagleCash laptops and POS terminals. Transactions from cards on the HotList are declined at point-of-sale terminals and kiosks. In addition to the HotList file distributed to Post Office and AAFES, the Finance Office and all EagleCash Kiosks receive a daily WarmList. This file contains card numbers that for one reason or another are not eligible to be used in EagleCash kiosk until they are resolved. The most common reasons leading to a WarmList are incorrect ABA routing information, incorrect bank account information, cards with transactions returned as insufficient funds or, closed bank accounts. While cards on the HotList are not be accepted for purchases rendering the card permanently inoperable, cards on the WarmList are prevented from use only at the EagleCash kiosk temporarily. Thus, additional value cannot be transferred to or from the card until the problem is resolved. Cards on the WarmList are still accepted for purchases up to the balance remaining on the card. APR 2009 ADC VG

LSA #1 Check on Learning Q1: What is the EagleCash Card? A1: It is a card-based cash management program used by the U.S. military to reduce the amount of U.S. currency transported to support Contingency areas of operation. Q2: What is an EagleCash kiosk? A2: A free standing device (similar to an ATM) that supports cardholder initiated value transfers from and to checking and savings accounts, card to card value transfers, balance inquiries, PIN changes as well as activity reporting to include the most recent 10 transactions. Q3: How should the EagleCash card be treated? A3: Like a blank check. Q4: Where should the un-issued EagleCash cards be stored? A4: In the Finance Office’s safe. Q5: What order do we issue the cards? A5: Serial number sequence. Show Slide 8: LSA #1 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. Q1: What is the EagleCash Card? A1: It is a card-based cash management program used by the U.S. military to reduce the amount of U.S. currency transported to support Contingency areas of operation. Q2: What is an EagleCash kiosk? A2: A free standing device (similar to an ATM) that supports cardholder initiated value transfers from and to checking and savings accounts, card to card value transfers, balance inquiries, PIN changes as well as activity reporting to include the most recent 10 transactions. Q3: How should the EagleCash card be treated? A3: Like a blank check. Q4: Where should the un-issued EagleCash cards be stored? A4: In the Finance Office’s safe. Q5: What order do we issue the cards? A5: Serial number sequence.

LSA #1 Summary Show Slide 9: LSA #1 Summary
Facilitator's Note: In this lesson we discussed the inventory control measures that must be completed when we receive and maintain the EagleCash Cards. The EagleCash Cards are numbered with a card serial number and are packaged in sequential order and are issued in numerical order. We also know that EagleCash Cards are to be secured at all times and treated as blank checks. In the next learning activity we are going to learn how to issue a zero balance card. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

EagleCash Initial Screen
All programs start from the EC folder Select the “Card Processing Station” icon from the EC Screen Show Slide 10: EagleCash Initial Screen Learning Step / Activity 2. Perform Card Issuance Procedures (Non-ABA Account) Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 01 hrs. / 00 min. Media: PowerPoint Presentation, Printed Reference Material, Training Device Facilitator’s Note: Walk learners though process using the point of sale (POS) terminal system. Card Issuance: The Card Issuance process relies upon the use of custom designed features and operating software programs loaded at FRBB on the EagleCash Laptop prior to deployment. To facilitate Card Issuance the Card Processing Station (CPS) program found in the EagleCash folder of the laptop is used. Cards can be issued for personal use in one of two ways: either pre-positioned for loading funds later (Zero Value Loaded), or with a dollar value loaded at time of enrollment. Card Issuance with Zero Value Loaded: Zero value cards are generally issued to enable issuance outside the Finance Office and to speed transaction time, or when cards are issued prior to a soldier’s deployment in theater. Card Issuance with Zero Value Loaded utilizes the procedure outlined below: Prospective EagleCash cardholder completes and signs the Navy/Marine and EagleCash Enrollment and Authorization DD Form 2887 (Appendix E) the Finance Office Cashier is responsible for the accurate completion of this Form. Cashier opens the EagleCash folder found on the laptop desktop. Click the Card Processing Station icon.

Card Insert When prompted insert EC card into card reader
Confirm that the customer has signed the NC&EC Authorization DD2887 Show Slide 11: Card Insert Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded card insert. The Card Processing Station screen appears. Insert the card chip first into reader slot on the left side of the laptop. Note: When prompted insert EC card into card reader and “Confirm” that the customer has signed the NC&EC Authorization DD2887

Issue Card The “Issue Card” screen appears next Using ID given, type
first/last name and SSN Card Usage – use drop down box and select Assign Expiration Date Once complete select Issue Show Slide 12: Issue Card Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded issuing card. The Issue Card screen appears. Enter the Cardholder Information including first name, last name, and SSN. Use customer provided identification as the source reference. Facilitator’s Note: Inform learners that the cashier MUST verify the spelling of the first and last name and verify the accuracy of the SSN. Incorrect entries can hamper subsequent research through the processing system where verification is based on name and SSN match. Inability to match due to errors at issuance can result in creation of a suspense item and delay problem resolution. Select Card Usage type from the pull down menu: Service Member (for members of the U.S. Armed Forces) Contractor (the card can be issued only to Contractors with valid Check Cashing Agreements on file at the field Finance Office) Visitor (for civilians on official travel orders) Note: Do not select the “Training” or Program Test” options Select the Expiration Date from the screen: Active Duty (17 months). Reservist (14 months). 13 Months (contractor or service member on orders for a year). Other (Determined by the Finance Office or individual orders not to exceed 12 months). Facilitator’s Note: Inform learners card expiration should be timed in accordance with the expiration of the cardholder’s deployment. As example, a cardholder scheduled to leave the theater in eight (8) months should be issued a card with a nine (9) month expiration date and not a thirteen (13) month expiration date. Click the Issue button.

Card Activation “Activating Card” screen will appear. The information collected for the cardholder is automatically added onto the chip and into the database. Show Slide 13: Card Activation Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded card activation. The Activating Card screen appears. The cardholder information is automatically added onto the card chip and into the database.

Bank Account Info *Bank Acct Info appears*
Enter the 9-digit ABA number on the bottom of the customer’s check (bottom left) If a service member, the banking info can be retrieved from DJMS as well Savings accounts MUST be able to accept ACH transactions Enter the account number located on the bottom of customer’s check (bottom middle Show Slide 14: Bank Account Info Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded blank account information. The Bank Account Info screen appears. Enter the 9-digit ABA Number (American Banking Association) located on the left at the bottom of the customer’s check. The banking information can be retrieved in Defense Joint Military Pay System (DJMS) as well. a) Insert card into reader (Chip first) Enter the Account Number printed on the bottom of the customer’s check to the right of the ABA Number or as found in DJMS.

Bank Account Info – Cont’d
Select the type of account - either checking or savings “Daily Download Limit” is pre-set, do not change Enter the permanent address information in the lower half of the screen When all information is entered and correct, select “OK” to continue with kiosk enrollment Show Slide 15: Bank Account Info – Cont’d Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded blank account information.. Designate the Account Type as either “Checking” or “Savings”. The Daily Download Limit is a default value set by Finance Office policy. Do not change this amount unless instructed by an authorized Finance official. Enter the cardholder’s permanent mailing Address, City, State, Postal Code and Country in the fields provided. When all information is entered, verify the accuracy each entry. Then, select OK.

New Pin “New PIN” screen appears
Using PIN pad attached to laptop, have customer enter and verify a PIN by entering and re-entering a PIN of his/her choice. This PIN is used to perform kiosk transactions, not to make purchases. PIN should be a non-trivial, 4-digit number, i.e. NOT 1234, 1111, 2222, 3333, etc. Show Slide 16: New Pin Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded new pin. The New PIN screen appears. Using the number pad attached to the laptop, instruct the customer to, enter and reenter a 4-digit PIN. The PIN should be a non-trivial number – meaning NOT 1234, 1111, 2222 etc. Note: PIN entry is required when performing kiosk transactions but not required for retail purchases. At some pre-issuance location, the last four (4) digits of the cardholder’s SSN are pre-assigned as the PIN.

PIN Confirmed After the PIN is confirmed, kiosk enrollment is complete. Click on OK Show Slide 17: PIN Confirmed Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded pin confirmed. After the PIN is confirmed, when the Cashless ATM Updates complete screen appears, the kiosk enrollment is complete. Click OK.

Update Card/Zero Value Loaded
FO can update banking information, reset PIN, or load money to card When banking information is entered and saved, select “Cancel” to save banking information and issue a card This will not enter a monetary value to the card Card issuance without monetary value is generally used for pre-issuance or mass issuance of cards Show Slide 18: Update Card/Zero Value Loaded Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded updating card zero value loaded. The Update Card screen appears. The Finance Office utilizes this feature to update the banking information, reset the PIN, or, to load money to the card. Select Cancel. This saves the banking information required to issue the card but does not place any monetary value on the card.

Card Processing Station (Card Removal)
Remove card from the reader Cashier will print customer’s name on the top signature stripe on the back of the card Have customer sign their name on the second signature strip on the back Have customer verify load value in the balance reader Issue a plastic sleeve and disclosure statement for each card Show Slide 19: Card Processing Station (Card Removal) Facilitator’s Note: Continue with Card Issuance with Zero Value Loaded card processing station. The Card Processing Station screen appears. Remove the card from the card reader. Using a Dymo Label (or similar device), the Cashier prints a name label with the cardholder’s last name and first initial and places this label above the signature stripe on reverse side of the card. Should a Dymo Label device be unavailable, the Finance Office may neatly print the cardholder’s name on the top stripe on the back of the card. At this point, the cardholder must sign the signature stripe on back of card exactly as the name appears on the label. Even though the card has been issued without value, the cashier and cardholder must verify the load value of the card using a key chain balance reader or POS terminal. Cashier provides the new EagleCash cardholder with the new card, a protective plastic sleeve, a disclosure statement, and a User Guide. If an EagleCash DD Form 2664 is used for verification, the cardholder must sign for receipt of the card. If a SVC DD Form 2664 is used for verification, have customer sign for receipt of the card

LSA #2 Check on Learning Q1: When issuing the customer their card, what do you use as verification for the last name, first name and SSN? A1: ID card Q2: What two places can you retrieve a customer’s routing number and account number? A2: Customer’s check and DJMS (ask if anyone can think of what line that would be on DJMS–LH) Q3: What must the customer do to the back of his EagleCash card? A3: Sign Show Slide 20: LSA #2 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. Q1: When issuing the customer their card, what do you use as verification for the last name, first name and SSN? A1: ID card Q2: What two places can you retrieve a customer’s routing number and account number? A2: Customer’s check and DJMS (ask if anyone can think of what line that would be on DJMS–LH) Q3: What must the customer do to the back of his EagleCash card? A3: Sign

Facilitator's Note: In this lesson we discussed how to issue a zero balance EagleCash Card to Soldiers and the proper steps that cashier’s must take to ensure it is issued correctly. In the next learning activity we will learn how to load value onto an issued card. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

Perform Card Issuance All programs start from the EC folder
Select the “Card Processing Station” icon from the EC Screen Show Slide 22: Perform Card Issuance Learning Step / Activity 3, Perform Card Issuance Procedures-Kiosk Enrollment Method of Instruction: DSL (large or small group discussion) Media: PowerPoint Presentation, Printed Reference Material, Training Device Time of Instruction: 00 hrs. / 45 min. Facilitator's to Learner Ratio: 1:30 The second type of issuance takes place in the Finance Office at the cashier’s window and funds are actually loaded at the time of card issuance. Using the EagleCash laptop, the following outlines the procedures for Card Issuance with a Dollar Value: Prospective EagleCash cardholder completes and signs the Navy/Marine and EagleCash Enrollment and Authorization DD Form (Appendix E) The Finance Office cashier is responsible for the accurate completion of this Form. Open the EagleCash folder on the desktop of the laptop. Select the Card Processing Station icon. The Card Processing Station screen appears. Insert the card, chip first into the reader slot on the left. The Issue Card screen appears. Enter the Cardholder Information including first name, last name and SSN. Use customer provided identification as defined in the EagleCash Issuance Policy. Facilitator’s Note: Inform learners and have a short discussions on the following three statements; #1, The cashier MUST verify the spelling of the first and last name and verify the accuracy of the SSN. #3, Inability to match due to errors at issuance can result in creation of a suspense item and delay problem resolution. #2, Incorrect entries can hamper subsequent research through the processing system where verification is based on name and SSN match. Select the Card Usage type from the pull down menu Service Member (member of the U.S. Armed Forces) Visitor (government of civilian on official travel orders) Contractor (only with a Check Cashing Agreement on File) Note: Training and Program Test card are not used. Select the Expiration Date from the screen: Active Duty (17 months). Other (Determined by the Finance Office or individual orders not to exceed 12 months). 13 Months (contractor or service member on orders for a year). Reservist (14 months). Facilitator’s Note: Explain to learners that the card expiration date should be timed in accordance with the expiration of the cardholder’s deployment. Example: A cardholder scheduled to leave the theater in eight (8) months should be issued a card with a nine (9) month expiration date and not a thirteen (13) month expiration date. Click the Issue button. The Activating Card screen appears. The cardholder information is automatically added to the card chip and in the cardholder database. Enter the 9-digit ABA Number (American Banking Association) located on the left at the bottom of the customer’s check. The banking information can be retrieved in Defense Joint Military Pay System (DJMS) as well. Enter the Account Number printed on the bottom of the customer’s check to the right of the ABA Number or as found in DJMS. Designate the Account Type as either “Checking” or “Savings”. The Daily Download Limit is a default value set by Finance Office policy. Do not change this amount unless instructed by an authorized Finance official. Enter the cardholder’s permanent mailing Address, City, State, Postal Code and Country in the fields provided. When all information is entered and verified, select OK (Card Activating) to continue with kiosk enrollment. The New PIN screen appears. Using the number pad attached to the laptop, instruct the customer to enter a PIN of his/her choice. Note: The PIN should be a non-trivial 4-digit number – meaning NOT 1234, 1111, 2222, 3333 etc. Have the customer verify the PIN by re-entering the information. Click OK. Insert card into reader (Chip first) and cancel out of the Card Processing Station box. The Card Processing Station window appears confirming that the enrollment in the Kiosk Cashless ATM is complete.

Update Card/Load Value
FO can update banking information, reset PIN, or load money to card Advance to “Revalue Amount” filed and enter amount of funds cardholder wishes to add Select appropriate “Tender Type” from drop down menu Select “Revalue” Show Slide 23: Update Card/Load Value Facilitator’s Note: Continue with Card Issuance Procedures-Kiosk Enrollment “updating card load value”. In the Revalue Amount field: Enter dollar value to be loaded on the EagleCash card using the number keys. Enter a decimal point to designate between dollars and cents. If an even dollar amount, enter the decimal point followed by two (2) zeroes for the cents. Select the Tender Type from the drop down menu choices of Cash, Check, Pay Voucher (Partial Pay). Confirm the dollar amount entered and select Revalue to continue.

Load Value Summary EagleCash Transaction Summary” screen will appear next after the revalue If the transaction data is correct, select “OK” Show Slide 24: Load Value Summary Facilitator’s Note: Continue with Card Issuance Procedures-Kiosk Enrollment “load value summary”. The EagleCash Transaction Summary screen appears, after the revalue. Confirm the new card balance, select OK if the transaction data is correct.

Card Removal/Loaded Value
Remove the card from the reader Verify new balance with customer using key chain reader If a SVC DD Form 2664 is used for verification, have customer sign for receipt of the card Show Slide 25: Card Removal/Loaded Value Facilitator’s Note: Continue with Card Issuance Procedures-Kiosk Enrollment “card removal loaded value”. The Card Processing Station screen appears. Remove the card from the card reader. Using a Dymo Label or similar device the Cashier prints a name label with the cardholder’s last name and first initial and places this label above the signature stripe on reverse side of the card. Should a Dymo Label device be unavailable, the Finance Office may neatly print the cardholder’s name on the top stripe on the back of the card. The customer must sign the second signature strip on back of card exactly as the card is issued and the name appears on the card. The customer and cashier must verify the load value of the card using a key chain balance reader or POS terminal. Cashier provides the new EagleCash cardholder with the new card, a protective plastic sleeve, a disclosure statement, and a User Guide. If a SVC DD Form 2664 is used for verification, have the customer sign for receipt of the card.

LSA #3 Check on Learning Q1: On the Update Screen, what section should you be concerned with when adding value to the card? A1: The revalue area Q2: When removing the card from the reader, what must the cashier and cardholder verify? A2: They verify the new balance using a keychain card balance reader Q3: Once the cardholder verifies the card value and accepts the load value what form do they have to sign? A3: DD Form 2664 Show Slide 26: LSA #3 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. Q1: On the Update Screen, what section should you be concerned with when adding value to the card? A1: The revalue area Q2: When removing the card from the reader, what must the cashier and cardholder verify? A2: They verify the new balance using a keychain card balance reader Q3: Once the cardholder verifies the card value and accepts the load value what form do they have to sign? A3: DD Form 2664

Facilitator's Note: In this learning activity we learned how to update an EagleCash Card by ensuring the bank information is correct and revaluing the card. We know that we must ensure that the balance is loaded on the card by using the keychain card balance reader and verifying the correct amount was loaded. In the next learning activity we will discuss how to do a currency exchange and cash-out for a customer. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

Perform Card Issuance Show Slide 28: Perform Card Issuance
Learning Step / Activity 4, Perform Card Issuance Procedures (Deposit Card) Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 00 hrs. / 30 min. Media: PowerPoint Presentation, Printed Reference Material, Training Device A special type EagleCash card known as an EagleCash Deposit Card is issued by Finance to AAFES and Postal POC’s and replaces the use of Cash Collection Vouchers (CCV’s) and Treasury checks to convert cash from deposits to EagleCash. In this instance, in addition to issuing the card, the cashier will load value onto the card using cash funds brought in by AAFES, Post Office, or other merchants from their daily receipts. After issuance and funds loading, the keepers of Deposit Cards – generally AAFES’ store managers and for the Post Office, the COPE - will return to their respective locations and will, using specially a labeled point-of-sale Deposit Terminal, perform a zero balance transaction to remove all funds from the card. Essentially, this zero balance transaction is a sale for the total amount on the card. Facilitator’s Note: First cover the procedures for issuing a card with “Zero Value” loaded. Open the EagleCash folder on the Desktop of the laptop. Click the Card Processing Station icon. The Card Processing Station screen appears. Insert the card chip first into the reader slot on the left of the laptop. The Issue Card screen appears. Enter the Cardholder Information into the fields as follows Cardholder First Name = Merchant Name. As example, AAFES or Post Office Cardholder Last Name = Location and Zone if applicable. As example, Liberty or Arifjan Z1 SSN = AAFES incorporates the primary four numbers of the facility code followed by zeroes. Example: SSN = Post Office incorporates the location number followed by zeroes. Facilitator’s Note: Inform learners that the Deposit Cards can hold a maximum value of $100,000. At AAFES locations where cash deposits are likely to exceed $100,000, the Finance Office will issue multiple cards. When multiple cards are issued, the naming convention for AAFES is: • Cardholder First Name = Merchant Name. As example, AAFES. • Cardholder Last Name = Location and Zone if applicable followed by 1 or 2 etc. to differentiate each card. Example: Two cards issued to Camp Liberty would be issued: AAFES Liberty 1 and AAFES Liberty 2 Note: The AAFES store manager or Postal COPE must complete the Navy/Marine and EagleCash Enrollment and Authorization DD Form The Finance Office cashier is responsible for insuring accurate completion of this Form. The Card usage field will always be Deposit and cannot be changed. Select the Expiration Date field from the screen: 13 Months. Other (Determined by the Finance Office). Note: The card expiration date should coincide with the exit theatre time frame for the Store Manager or COPE plus 1 month. If the Store Manager is due to leave the theater in eight (8) months, the expiration date would nine (9) months. Select Issue. The Activating Card screen will appear and enter 4 digit PIN. The Card Processing Station screen appears and cancel out. Remove the card from the card reader. Using a Dymo label or similar device, the Cashier prints a name label showing the exact name in which the card was issued and then places this label above the signature stripe on the reverse side of the card. Should a Dymo Label device be unavailable, the Finance Office may neatly and legibly print the name on the top stripe on the reverse of the card. The AAFES PX/BX store manager or Post Office COPE will sign his or her name on the bottom panel on the reverse side of the card – not the store or Post Office name. Have customer verify zero load value in the balance reader The AAFES manager and/or Post Office COPE must verify the load value using a card balance reader or POS terminal. Issue one empty plastic sleeve for each card. Note: This maximum value that can be loaded on a Deposit Card is $100,000. AAFES may require multiple cards if store deposits exceed this $100,000.ceiling. If a SVC DD Form 2664 is used for verification, have customer sign for receipt of the card. Facilitator’s Note: Transition now to procedures steps for issuing a card with “Dollar Value” loaded. Select the Expiration Date from the screen: 13 Months (contractor or service member on orders for a year). Other (Determined by the Finance Office or individual orders not to exceed 12 months). The Activating Card screen will appear, and enter 4 digit PIN. Once the card is activated, the Update Card screen appears. In the Revalue field, the Finance Office can only load to the Deposit Card. Kiosk enrollment and banking information are not available for the Deposit Card. In the Revalue Amount field: Enter dollar value to be loaded on the EagleCash card using the number keys. This dollar amount will be exactly equal to the amount of the Post Office or AAFES cash deposit. Enter a period or decimal point to separate dollars and cents. If an even dollar amount, enter the decimal point followed by two (2) zeroes for the cents. Select the Tender Type from the drop down menu choices of Cash, Check or Partial Pay. Tender Type should always be Cash. Confirm dollar amount entered and select Revalue to continue. The EagleCash Transaction Summary screen appears. Confirm new balance and select OK. The Card Processing Station screen appears, cancel out.

LSA #4 Check on Learning True or False: Q1: At AAFES locations where cash deposits are likely to exceed $100,000, the Finance Office will issue multiple cards? A1: True Q2: The card expiration date should coincide with the exit theatre time frame for the Store Manager, plus how much more time? A1: 90 Days A2: One Week A3: One Month A4: Zero time frame, card expires on same exit date from theatre Show Slide 29: LSA #4 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. True or False: Q1: At AAFES locations where cash deposits are likely to exceed $100,000, the Finance Office will issue multiple cards? A1: True Q2: The card expiration date should coincide with the exit theatre time frame for the Store Manager, plus how much more time? A1: 90 Days A2: One Week A3: One Month A4: Zero time frame, card expires on same exit date from theatre

Facilitator's Note: In this learning activity we learned about the special type EagleCash card known as an EagleCash Deposit Card issued by Finance to AAFES and Postal POC’s. In addition we learned to issue the card, and cashier will load value onto the card. After issuance and funds loading, the keepers will labeled point-of-sale Deposit Terminal, perform a zero balance transaction to remove all funds from the card. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

Perform Card Issuance Procedures (ECAS Card)
Show Slide 31: Perform Card Issuance Procedures (ECAS Card) Learning Step / Activity 5, Perform Card Issuance Procedures (ECAS Card) Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 00 hrs. / 30 min. Media: PowerPoint Presentation, Printed Reference Material, Training Device The Update Screen appears which the Finance Office utilizes this feature to update the banking information, reset the PIN or to load money to the card. Select Cancel. This saves the banking information required to issue the card but does not place any monetary value on the card. Facilitator’s Note: Inform learners that if a customer requests to have funds loaded onto the card, it can be loaded at this time; however, for training purposes we will cover it in the next learning activity. The Finance Office can load or add value to an issued card using “Check”, “Cash” or Pay Voucher” as the source tender type. EagleCash Acceptance Policy Loading value to a card is considered an EagleCash Acceptance transaction. All Finance Office staff must be familiar with and implement the provisions of the EagleCash Acceptance Policy prior to processing this transaction. To add value to an issued card: Facilitator’s Note: First cover the procedures for issuing a card with “Zero Value” loaded. Select the Card Processing Station ICON from the Eagle Cash Screen. Insert into reader (chip first). Enter first name, last name and SSN into the laptop using customer ID. For Card Usage select ECAS from drop down box. Select expiration date from screen: Active (17 months). Reserve (14 months). Other (Determined by the finance office command not to exceed 12 months). Enter the ABA (American Banking Association) number from the bottom of the customer's check. Enter the account number that is also located on the bottom of the customer's check. Select the type of account, either checking or savings. Enter the Daily Download Limit as determined by the local Finance Office Policy. Enter the customers address information from the check in the lower half of the screen. Select “Issue” – Card activating (shown on screen) Have customer enter 4 digit Personal Identification Number (PIN) Cancel out of the Card Processing Station box. Remove the card from the card reader. Print with customer’s name on the top signature stripe on back of card. Have customer sign his or her name on the bottom panel on the reverse side of the card. Have customer verify zero load value in the balance reader. Issue a plastic sleeve and disclosure statement for each card. Have customer sign for receipt of the card, if a DD Form 2664 is used for verification. Facilitator’s Note: Transition now to procedures for issuing a card with “Dollar Value” loaded. Enter amount to load in the Revalue Amount block. Select Tender Type from drop down box. Select Revalue then OK. Have customer verify load value in the balance reader.

LSA #5 Check on Learning True or False: Q1: The Finance Office can load or add value to an issued card using “Check”, “Cash” or Pay Voucher” as the source tender type? A1: True Q2: The cardholder confirms the card value amount and acknowledges acceptance of the load value by signing which form? A1: SF 215 A2: DA Form 2664 A3: DD Form 2664 A4: FRBB Form SVC-414 Show Slide 32: LSA #5 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. True or False: Q1: The Finance Office can load or add value to an issued card using “Check”, “Cash” or Pay Voucher” as the source tender type? A1: True Q2: The cardholder confirms the card value amount and acknowledges acceptance of the load value by signing which form? A1: SF 215 A2: DA Form 2664 A3: DD Form 2664 A4: FRBB Form SVC-414

Facilitator's Note: In this learning activity we learned about Finance Office updating the banking information, resetting the PIN or to load money to the card, which saves the banking information required to issue cards but not monetary value on the card. Customer requests to have funds loaded will be cover it in next learning activity. We learned that Finance Office can load or add value to an issued card using “Check”, “Cash” or Pay Voucher” as the source tender type and that all Finance Office staff must be familiar with and implement the provisions of the EagleCash Acceptance Policy. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

Perform Procedures for Adding Value
Show Slide 34: Perform Procedures for Adding Value Learning Step / Activity 6, Perform Procedures for Adding Value Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 00 hrs. / 30 min. Media: PowerPoint Presentation, Printed Reference Material, Training Device The Finance Offices can load or add value to an issued card using “Check”, “Cash” or Pay Voucher” as the source tender type. To add value to an issued card: Open the EagleCash folder on the computer desktop. Double click on the card Processing Station icon. The Card Processing Station screen appears. Verify with the cardholder the current balance on the card using the keychain card balance reader or EagleCash POS terminal. Insert the card into the reader. Enter the dollar value to be loaded into the SVC reader using the number keys. Note: The expiration date should not be changed Facilitator’s Note: Similar to slide titled Update Card/ Load Value. The Update Card screen appears. Load funds from the Revalue function on the Update Card screen. In the Revalue Amount field key the dollar value to be loaded onto the card. Separate dollars and cents by using a decimal point. Select the Funds Type from the drop down menu choices of Cash, Check or Pay Voucher (example: Partial Pay). Verify the elements of the transaction for Tender Type, Transaction Amount Balance, if all information is correct click Revalue. Note: The Eagle Cash Transaction Summary will appear and show the New Purse Balance, confirming the value on the EagleCash card. Click OK. Card Processing Screen appears. Remove card from reader. Verify new balance with customer using key chain reader or POS terminal. Note: Refer learners to ECC Summary Sheet, Page 9 (DD 2664) The cardholder confirms the card value amount and acknowledges acceptance of the load value by signing the DD Form 2664.

LSA #6 Check on Learning True or False:
Q1: The Eagle Cash Transaction Summary will appear and show the New Purse Balance, confirming the value on the EagleCash card. A1: True Q2: The cardholder confirms the card value amount and acknowledges acceptance of the load value by signing the DD Form 2664. Show Slide 35: LSA #6 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. True or False: Q1: The Eagle Cash Transaction Summary will appear and show the New Purse Balance, confirming the value on the EagleCash card. A1: True Q2: The cardholder confirms the card value amount and acknowledges acceptance of the load value by signing the DD Form 2664.

Facilitator's Note: In this learning activity we learned about the Finance Office loading or adding value to an issued card using “Check”, “Cash” or Pay Voucher” as the source tender type. Loading funds from the Revalue function on the Update Card screen and dollar value to be loaded onto the card. Separating dollars and cents by using decimal points, verifying new balance with customer using the key chain reader or POS terminal. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

Currency Exchange and Cash Out
Three methods (215’s): Currency Exchange Cash Out Sections 3 & 4 of Incident Report Point of Sale (POS) device used to perform these transactions (except sections 3 & 4) Cashier/customer inserts card, FO enters amount into POS device, customer confirms transaction Show Slide 37: Currency Exchange and Cash Out Learning Step / Activity 7, Perform Currency Exchange and Cash Out Procedures Time of Instruction: 00 hrs. / 30 min. Facilitator's to Learner Ratio: 1:30 Method of Instruction: DSL (large or small group discussion) Media: PowerPoint Presentation, Printed Reference Material, Training Device A separate EagleCash POS terminal is used by the Finance Office to sell foreign currency and cash-out cards – meaning to reduce the card balance to zero. The customer inserts the card into the terminal and the Finance Office Cashier enters the dollar amount of the transaction. The cardholder then agrees to the transaction by selecting YES as response to the terminal prompt message TOTAL CORRECT? Currency Exchange and Cash-out are acceptance transactions. Purchase Foreign Currency. Cardholder advises the cashier the amount of foreign currency to be purchased. Cashier calculates the amount of currency per the current daily exchange rate. Cashier fills out the DD Form 2664 for currency exchange if applicable. Cashier advises cardholder how much currency he/she will receive. Cashier/customer inserts the card into the EagleCash POS terminal. Cashier enters the amount of U.S. currency to be debited from the EagleCash card into the POS terminal. Cashier presses ENTER. Cardholder verifies the dollar amount and selects YES. Cashier ensures that the cardholder does not select CANCEL. When the transaction is approved, the new card balance is displayed on the bottom of the screen. The POS terminal display prompts PLEASE REMOVE CARD. At this time the transaction is complete and it is safe for the cashier to remove the card from the POS terminal. Cashier pays the cardholder the foreign currency and hands the customer his or her EagleCash card. Cardholder signs the DD Form 2664 to acknowledge receipt of the currency. Cash Out – Reducing the Card Balance to Zero. Local Finance Office Policy governs the ability of cardholders to cash-out their EagleCash card. This policy typically will permit cardholders to cash-out when they leave the theater on R&R, Emergency Leave, TDY or redeployment to an installation without EagleCash. A cash-out defines a transaction that reduces the EagleCash card to zero balance. Should a cardholder require immediate cash-out of the EagleCash card, the FO can facilitate this process using a POS terminal in the same manner as the foreign currency sale. The cash-out differs from the foreign currency purchase in that upon completion, the card balance is reduced to zero. Instruct customer to insert their Eagle Cash card into the Point of Sale (POS) terminal. Have customer verify dollar amount and select "yes" on the pin pad if correct. Enter the US currency amount (to be taken off the Eagle Cash card) into pin pad and press enter. Note: Ensure that customer does select "cancel". Pay customer currency. Verify zero balance displayed on the screen in DDS. Have customer sign DD Form 2664 for receipt of currency.

Practical Exercise #1 Show Slide 38: Practical Exercise #1
Practical Exercise / Review: Conduct Stored Value Card SVC Operations Practice Exercise #1 Method of Instruction: Practical Exercise Facilitator to Learner Ratio: 1:30 Time of Instruction: 01 hrs. / 00 min. Media: PowerPoint Presentation, Printed Reference Material, Practical Exercise, Training Device General Information: (Introduction / Objective) This practical exercise (PE) is designed to reinforce your knowledge on issuing a zero dollar value card, loading value to an already existing card and cashing out the card. Special Instructions: Following are the situations for the scenario(s) on this exercise. Situation #1: SPC Michael Phelps ( ) comes into the Finance Office requesting for an EagleCash card with $0 balance at this time. Bank Info: Routing # , Acct # (checking account) Mailing Address: 162 Where R U At Street, Ft Jackson, SC (USA) Situation #2: SPC Michael Phelps ( ) gives you $150 cash to be loaded onto his existing SVC card. Situation #3: SPC Michael Phelps ( ) is redeploying and requests all funds be taken off his SVC card and paid in cash. Motivator: As mentioned at the beginning in the instructional lead-in of this lesson, “the EagleCash Card operation is an important part of Disbursing office duties” You will experience various transactions, understanding this cards transactions and their effects on your accountability will help you throughout all the disbursing related tasks. This exercise will give you a good understanding on issuing a zero dollar value card, loading value to an already existing card and cashing out the card. Facilitator’s Material: Each primary facilitator should possess a lesson plan, course handouts, and practical exercises with answer keys, summary worksheet containing AR 1-1, FM 1-06, DFAS-IN REG and lesson created notes. Learner’s Material: Learners should possess course handouts, practical exercise Conduct Stored Value Card SVC Operations PE 1, summary worksheet containing AR 1-1, FM 1-06, DFAS-IN REG , and standard classroom supplies. Materials Needed: ADF36103 Conduct Stored Value Card SVC Operations PE 1 ADF36103 Conduct Stored Value Card SVC Operations PE 1 AK ADF36103 Conduct Stored Value Card SVC Operations SOP ADF36103 Conduct Stored Value Card SVC Operations Blank Forms Computer/Laptop with EagleCash Program loaded POS Terminal ECC Summary Sheet EagleCash Card DD Form 2664 Calculator. Classroom notes. *Pen or Pencil. *Blank Paper. Note: (* Learner responsibility) Procedures/Instructions: Do not write in this practical exercise booklet. You will be given three situations and you must correctly: issue card, add value to existing card, and unload funds. Do not forget to have the customer fill out all documents that pertain to that situation. You will work in groups of two. One soldier will be the cashier and the other soldier will be the customer for all three situations. Once all three transactions are completed; the cashier and customer will switch roles and perform the exercise again. Once completed with each situation, take the EagleCash card along with all documents used to your facilitator for them to verify balances on the card and to ensure you are filling out the proper documents. You will have 1 hour (50 minutes) to complete this PE. Follow the step-by-step instructions on the pages in the PE and review each scenario for accuracy, make necessary adjustments, and certify each number for proper transactions. You may take a break at any time, however, do not take the exercise materials out of the classroom. All exercise requirements have only one correct entry. Make sure your answer is correct before going to the next exercise. If you find that you made a mistake or wish to change your answer, please do before turning in final product. You may not make a record of your answers anywhere but on your answer sheet. Failure to follow these instructions will result in the appropriate disciplinary action being taken. Your facilitator will advise you what to do when you complete of this practice exercise. If you experience difficulties, ask the Facilitator’s or assistant Facilitator’s for immediate assistance or help. Instructional Lead-in: This exercise provides you with the necessary knowledge and skill to work through the processes of issuing a zero dollar value card, loading value to an already existing card and cashing out the card. Feedback: AAR will be conducted after the PE, along with a Learner end of course critique will be conducted at the end of the course. Requirements: Issue card, add value to existing card, and unload funds, have customer fill out all documents. Evaluation: This practical exercise (PE) will test your ability in issuing a zero dollar value card, loading value to an already existing card and cashing out the card. Learners must attain a “Go” on the practical exercise. PE Solutions Conduct Stored Value Card SVC Operations Situations for Cashier #1: Situation #1 Answer: Key Chain Reader should read $0 balance Should have turned in the DD2887 filled out by the customer Situation #2 Answer: Key Chain Reader should read $150 balance Should have completed the DD2664 with $150 in US Currency (6b) and $150 in Negotiable Instrument (6c) Situation #3 Answer: Should have completed the DD2664 with $150 in Negotiable Instrument (6a) and $150 in US Currency (7a) Situations for Cashier #2 Key Chain Reader should read $300 balance Should have completed the DD2664 with $300 in US Currency (6b) and $300 in Negotiable Instrument (6c) Should have completed the DD2664 with $300 in Negotiable Instrument (6a) and $300 in US Currency (7a)

LSA #7 Check on Learning True or False:
Q1: Office Policy permits cardholders to cash-out when they leave the theater during R&R only, and only during R&R. A1: False (Emergency Leave, TDY or redeployment) Q2: A cash-out defines a transaction that reduces the EagleCash card to zero balance. A1: True Show Slide 39: LSA #7 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. True or False: Q1: Office Policy permits cardholders to cash-out when they leave the theater during R&R only, and only during R&R. A1: False (Emergency Leave, TDY or redeployment) Q2: A cash-out defines a transaction that reduces the EagleCash card to zero balance? A1: True

Facilitator's Note: In this learning activity we learned about a separate EagleCash POS terminal is used by the Finance Office to sell foreign currency and cash-out cards. Exchange and Cash-out are acceptance transactions, purchase of foreign currency. Local Finance Office Policy governs the ability of cardholders to cash-out their EagleCash card. A cash-out defines a transaction that reduces the EagleCash card to zero balance, and conducting the first of three PEs for this class. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

Incident Reporting Show Slide 41: Incident Reporting
Learning Step / Activity 8. Perform Actions for Lost, Damaged, and Stolen Cards or Card Invalidation Method of Instruction: DSL (large or small group discussion) Media: PowerPoint Presentation, Printed Reference Material, Training Device Time of Instruction: 00 hrs. / 30 min. Facilitator's to Learner Ratio: 1:30 When an EagleCash card is lost, stolen or damaged, the cardholder should report the problem immediately to the local finance office. The Deputy Disbursing Officer (DDO) or Disbursing Agent (DA) then completes an Incident Report (IR) and s the IR to the EagleCash Customer Service Center at: Timely reporting is essential and receipt of the IR triggers several activities by the EagleCash Customer Service Center. First, the card information is loaded to the “HotList/WarmList” file and included in the next scheduled file distribution. Additionally, the EagleCash Customer Service Center researches the item, validates recent transaction history and the card balance, and authorizes the Finance Office to issue a new card with the validated balance amount. Facilitator’s Note: Give the learners a definition of HotList/WarmList: WarmList – many reasons, chief among those reasons are loads that cannot be processes due to incorrect banking or savings account number information, and items returned unprocessed due to Insufficient Funds. HotList – a file of all lost, suspended and revoked EagleCash cards across every theater where EagleCash is implemented. Completing the EagleCash Incident Report. Facilitator’s Note: Refer learners to ECC Summary Sheet, Page 5-6 (EagleCash Incident Report). Section I – completed by the Finance Office Disbursing Agent (DA). It is essential that the correct Name and SSN be transferred to the Incident Report. The EagleCash number should also be provided if the card is being reported as Damaged. Send the EagleCash Incident Report (IR) as an attachment to with a copy to Brigade or DFAS SVC POC, Battalion SVC POC and the FRBB. is generated to alert the EagleCash Customer Service Center. Section II – Federal Reserve Bank ONLY will complete this information. The Customer Service Center (CSC) will immediately add the card to the HotList. Within 48 hours, the EagleCash CSC will confirm the balance remaining on the card and the IR to the DA. Timeframe may extend it over a weekend or holiday. Incorrect information such as name or SSN may prolong the required research and result time to confirm balance on the card. Facilitator’s Note: Inform learners the DA must complete Section III, IV, or V (the preferred method) of the Incident Report and it to the EagleCash CSC. This process will bring the IR to closure. Section III – is to be completed by DA if the balance is being transferred to a new issued EagleCash card. DA will need to complete a SF 215 voucher and indicate stated, as well as a SF 5515 for the amount loaded to the card. Facilitator’s Note: Refer learners to ECC Summary Sheet, Pages 7 & 8 for examples of SF 215 and SF 5515. Section IV – is to be completed by DA if funds are being disbursed. DA needs to complete a SF 215 voucher for stated amount. Section V – is to be completed by DA, if balance will be credited by the EagleCash CSC to the customer’s bank account. When the EagleCash Incident Report is received back from FRBB with Section II completed, do one of the following: If a new card is to be issued, perform procedure for Issuing a Replacement Lost, Damaged, or Stolen EC Card. If the cardholder is to receive cash without a replacement card being issued, perform procedure for Tendering Cash for a Lost, Damaged, or Stolen EC Card. If the amount due to the cardholder is to be deposited in the cardholder’s bank account, no action required. Remaining balance on the EagleCash card will be automatically deposited via ACH to the cardholder’s bank account on file. Procedures for Issuing a Replacement for a Lost, Damaged, or Stolen EC Card Follow steps for Perform Procedures to Adding Value to an Issued Card Prepare a Standard Form (SF) 215 Deposit Ticket (XML format) for the transaction amount. Record entries on the SVC Sales Track Sheet Complete Section III of the EagleCash Incident Report and send to FRBB via AKO. Tendering Cash for a Lost, Damaged, or Stolen EC Card Prepare an SF 215 Deposit Ticket for the amount of cash authorized to be disbursed as indicated in Section II of the EagleCash Incident Report. Disburse the authorized amount of cash to cardholder. Procedures for Card Invalidation Select the Card Processing Station ICON from the Eagle Cash Screen Insert card into reader (chip first) In the Update Card window select Invalidate and then Yes Select OK to confirm. Remove the card from the card reader.

LSA #8 Check on Learning True or False: Q1: HotList – a file of all lost, suspended and revoked EagleCash cards across every theater where EagleCash is implemented. A1: True Q2: WarmList – many reasons, chief among those reasons are loads that cannot be processes due to incorrect banking or savings account number information, and items returned unprocessed due to Insufficient Funds A1: True Show Slide 42: LSA #8 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. True or False: Q1: HotList – a file of all lost, suspended and revoked EagleCash cards across every theater where EagleCash is implemented. A1: True Q2: WarmList – many reasons, chief among those reasons are loads that cannot be processes due to incorrect banking or savings account number information, and items returned unprocessed due to Insufficient Funds A1: True

Facilitator's Note: In this learning activity we learned about when an EagleCash card is lost, stolen or damaged reporting and DDO or DA completes an Incident Report. Completing the EagleCash Incident Report, Section I – completed by the Finance Office Disbursing Agent (DA). Section II – will be completed by the Federal Reserve Bank, Section III – is to be completed by DA if the balance is being transferred to a new issued EagleCash card. Section IV – is to be completed by DA if funds are being disbursed. Section V – is to be completed by DA, if balance will be credited by the EagleCash CSC to the customer’s bank account. Procedures for Issuing a Replacement for a Lost, Damaged, or Stolen EC Card. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

End-of-Day Processes – Hotlist
EagleCash end-of-day process consists of the following steps: Receive “Hotlist” via AKO/ from FRBB and add to the computer (DA) Print POS report and upload transactions to computer (Cashier) Calculate and collect the funds loaded on the FO computer from transaction detail report (Cashier) Zip and transmit all files to FRBB (Cashier & DA) Show Slide 44: End-of-Day Processes – Hotlist Learning Step / Activity 9. Perform End of Day Processing Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 01 hrs. / 00 min. Media: PowerPoint Presentation, Printed Reference Material, Training Device Preparing to HotList. 1) When a card is reported lost, stolen or damaged, the information is collected and reported on Section I of the EagleCash Incident Report and submitted to the EagleCash Customer Service Center as quick as possible. The EagleCash CSC validates the information provided and immediately adds the card number to the next scheduled HotList distribution. 2) The HotList is distributed Monday through Friday excluding Federal Holidays. 3) Inaccurate or incomplete data will delay listing of the card number and may result in loss of funds exposure. 4) Receive "HotList/WarmList" via AKO or from FRBB 5) Save "Hotlist" file to List-Packages folder in the EagleCash folder 6) Select the Card Processing Station ICON from the Eagle Cash Screen. 7) From the Tool bar select Get hotlist/Warm List ICON. Note: The Get HotList/WarmList screen will appear showing that the following updates will be imported and then press OK. 8) In the drives list, select List-Packages Folder and choose OK 9) Verify the date and time of the most recent update in the Card Processing Station window. If it does not matchrepeat upload process. 10) The EagleCash Customer Service Center will research the item, validate the accuracy of the information provided and add the card number to the next scheduled HotList File. B. Update the Computer with a new HotList/WarmList. 1) The EagleCash Customer Service Center distributes an updated HotList and WarmList, Monday through Friday excluding Federal Holidays. 2) All EagleCash processing locations – AAFES, Post Office, FO’s must load the HotList to the EagleCash computer as part of daily processing activities. 3) The FO must load the WarmList to the EagleCash computer daily and ensure that all EagleCash Kiosks are loaded with the most current HotList and WarmList daily. 4) All POS terminals in production should be loaded with the most current HotList.

End-of-Day Processes - (Print & Upload POS Transactions)
On the POS terminal screen, select “Reports” and then “Detail” for a detailed report On the POS terminal press BATCH. Terminal prompts ENTER PASSWORD, key Press ENTER. Return to “SVC EOD” program on your computer Show Slide 45: End-of-Day Processes - (Print & Upload POS Transactions) Facilitator's Note: Continue with End of Day Processing print and upload POS transactions. On the POS terminal screen, select “Reports” and then “Detail” for a detailed report On the POS terminal press BATCH. Terminal prompts ENTER PASSWORD, key Press ENTER. Return to “SVC EOD” program on your computer

End-of-Day Processes – (Print & Upload POS Transactions) – Cont’d
Select the “Collect Transaction” icon Once the “Collect Transactions” icon appears, select “OK” button. The POS terminal will upload transactions to the laptop. Simultaneously, the laptop will download the latest HotList to the terminal. When the process is complete, a Settlement Report prints confirming TERMINAL UPLOADED SUCCESSFULLY Show Slide 46: End-of-Day Processes - (Print & Upload POS Transactions) – Cont’d Print the Load Transaction Detail Report ((collecting sales from POS device and Kiosk) – This report shows all loads for the date range entered. Typically, the date range is for the date current closing. On the POS terminal, select “Reports” and then “Detail” for a detailed report. Return to the “SVC EOD” screen on the computer. Select the “Collect Transaction” icon. Once the “Collect Transaction” icon appears, select “OK”. ECC EOD will automatically communicate with terminal connected to the computer and start the collection process.

End-of-Day Processes – (Load Reports & Collect Load Trans.)
On the “Insert Card” dialog box select “Cancel” On the “Card Processing Section” tool bar select “Tools, Transfer to EOD Application” Show Slide 47: End-of-Day Processes – (Load Reports & Collect Load Trans.) Facilitator’s Note: Continue with End of Day Processing loading Reports & Collect Load Transactions Open the EagleCash folder on the computer and double click the Card Processing Station icon. The Card Processing Station screen appears. Click Cancel. The EagleCash Card Processing Station screen appears. On the tool bar click on “Tools.” Scroll down and click on “Transfer to EOD Application.”

End-of-Day Processes – (Load Reports & Collect Load Trans.) Cont’d
Select “All New Transactions” (This is the default) and then select “OK” This will upload the “Transaction File” to SVC EOD database Show Slide 48: End-of-Day Processes – (Load Reports & Collect Load Trans.) Cont’d Facilitator’s Note: Continue with End of Day Processing loading Reports & Collect Load Transactions On the “Transfer to End Of Day Application” select “All New Transactions” and select “OK.” This action will upload the “Transaction File” to SVC EOD database.

When the “Results” screen appears, collection process is completed Select the “OK” icon Show Slide 49: End-of-Day Processes – (Load Reports & Collect Load Trans.) Cont’d Facilitator’s Note: Continue with End of Day Processing loading Reports & Collect Load Transactions When the “Results” screen appears, collection process is completed, select “OK.”

Once you are back to “Card Processing Station,” select “Reports” on tool bar Select “Load Transaction Detail” Show Slide 50: End-of-Day Processes – (Load Reports & Collect Load Trans.) Cont’d Facilitator’s Note: Continue with End of Day Processing loading Reports & Collect Load Transactions Back on the “Card Processing Station” screen, select “Reports” on the toolbar. Scroll down and click on the “Load Transaction Detail” (Click By Tender Type or For All Types).

When “Issuance Report” box comes up, the current date should already be identified Select “OK” Issuance Report is printed or exported for use in balancing To exit, press “X” in upper right corner Show Slide 51: End-of-Day Processes – (Load Reports & Collect Load Trans.) Cont’d Facilitator’s Note: Continue with End of Day Processing loading Reports & Collect Load Transactions The Load Transaction Detail Report screen for the report type that was selected appears. Enter the Starting Date. The default is the current date. Enter the Ending Date. The default is the current date. Click on OK to produce the report. To save the report, click on the Export icon. Save the file as “Word for Windows document.” Destination is Disk File. Save to A:\drive as ecyymmddrep. Example: ec080801rep - for August 1, 2008. Connect the CRUCIAL USB drive to the computer USB port to print the file or it. To exit, press “X” in the upper right corner. i. Click on the Collect Transaction ICON (Do not click OK) ii. Press 2 for Batch on POS terminal iii. Enter password and press ENTER iv. On laptop, click OK on the Collect Transactions Box When the process is complete, choose OK Note: Remove the SETTLEMENT REPORT from the terminal and retain with settlement papers. Press "BATCH" andthen "REPORT". A new DETAIL REPORT will print showing NO TRANSACTIONS. This Report should be left on the terminal as validation that transactions were uploaded and to provide easy reference of the date on which the terminal was loaded with the HotList.

End-of-Day Processes – (Zip & Transmit POS & Load Trans.)
Connect USB flash drive to USB port of computer Select Zip utility icon from “SVC EOD” tool bar Select “OK” on “Zip Transaction Files” screen Show Slide 52: End-of-Day Processes – (Zip & Transmit POS & Load Trans.) Create Zip Transactions Files – compresses the data from collected transactions and creates an automatic copy of transaction files to the CRUCIAL USB drive. This file compression is a key step in preparing for the transfer of detail transaction data to the EagleCash processing system. Receipt of transaction detail ultimately triggers the various Automated Clearing House (ACH) credits and debits to cardholder and merchant accounts. To initiate the Zip Transaction Files utility: Insert the CRUCIAL USB drive to the computer PC USB port. With the SVC EOD window open, slide the curser over the zipper icon where Zip Transaction Files appear. Select “OK” on the Zip Transaction Files Screen. This action copies all collected transaction files to the CRUCIAL USB drive. When the zip process is complete, the Zip Transaction Files screen will pop up. Select “OK.” Safely remove the CRUCIAL USB drive from the computer and proceed to a computer with . File is now ready to be placed on AKO. Backup to FRBB at Send the zipped transaction files as an attachment to EagleCash Customer Service Center. Zipped Transaction Files should be ed daily. This practice will ensure prompt processing of all EagleCash transaction data and speedy credit and debit actions to the appropriate accounts.

Practical Exercise #2 Show Slide 53: Practical Exercise #2
Practical Exercise / Review: Conduct Stored Value Card SVC Operations Practice Exercise #2 Method of Instruction: Practical Exercise Facilitator to Learner Ratio: 1:30 Time of Instruction: 01 hrs. / 00 min. Media: PowerPoint Presentation, Printed Reference Material, Practical Exercise, Training Device General Information: (Introduction / Objective) This practical exercise (PE) is designed to reinforce your knowledge on the End-of Day Processes Special Instructions: Complete your End-of-Day Processes for your Finance Office. Complete all reports/transactions needed. Base on situations/scenarios from PE1. Motivator: As mentioned at the beginning in the instructional lead-in of this lesson and the 1st PE, “the EagleCash Card operation is an important part of Disbursing office duties” You will experience various transactions, understanding this cards transactions and their effects on your accountability will help you throughout all the disbursing related tasks. This exercise will further give you a good understanding performing the end-of-day processes. Facilitator’s Material: Each primary facilitator should possess a lesson plan, course handouts, and practical exercises with answer keys, summary worksheet containing AR 1-1, FM 1-06, DFAS-IN REG and lesson created notes. Learner’s Material: Learners should possess course handouts, practical exercise Conduct Stored Value Card SVC Operations PE 2, summary worksheet containing AR 1-1, FM 1-06, DFAS-IN REG , and standard classroom supplies. Materials Needed: ADF36103 Conduct Stored Value Card SVC Operations PE 2 ADF36103 Conduct Stored Value Card SVC Operations PE 2 AK ADF36103 Conduct Stored Value Card SVC Operations SOP ADF36103 Conduct Stored Value Card SVC Operations Blank Forms Computer/Laptop with EagleCash Program loaded POS Terminal ECC Summary Sheet EagleCash Card Link for the Hotlist/Warmlist Calculator Classroom notes *Pen or Pencil. *Blank Paper. Note: (* Learner responsibility) Procedures/Instructions: Do not write in this practical exercise booklet. You will be complete the End-of-Day Process This is an individual assignment. You will have 1 hour (50 minutes) to complete this PE. Follow the step-by-step instructions on the pages in the PE and review each scenario for accuracy, make necessary adjustments, and certify each number for proper transactions. You may take a break at any time, however, do not take the exercise materials out of the classroom. All exercise requirements have only one correct entry. Make sure your answer is correct before going to the next exercise. If you find that you made a mistake or wish to change your answer, please do before turning in final product. You may not make a record of your answers anywhere but on your answer sheet. Failure to follow these instructions will result in the appropriate disciplinary action being taken. Your facilitator will advise you what to do when you complete of this practice exercise. If you experience difficulties, ask the Facilitator’s or assistant Facilitator’s for immediate assistance or help. Instructional Lead-in: This exercise provides you with the necessary knowledge and skill to work through and perform the End-of Day Processes. Feedback: AAR will be conducted after the PE, along with a Learner end of course critique will be conducted at the end of the course. Requirements: Perform the end-of-day processes. Evaluation: This practical exercise (PE) will test your ability in performing the end-of-day processes. Learners must attain a “Go” on the practical exercise. PE Solutions Conduct Stored Value Card SVC Operations Note: All pertaining documents used to verify balances on the card and to ensure the filling out of the proper documents.

LSA #9 Check on Learning Q1: What list or lists does the Finance Office receive from FRBB? A1: HotList and WarmList Q2: How often should the Zip Transaction Files be sent to the EagleCash Customer Service Center? A2: Daily Q3: On what type of device should you save the latest HotList/WarmList? A3: Crucial USB drive Show Slide 54: LSA #9 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. Q1: What list or lists does the Finance Office receive from FRBB? A1: HotList and WarmList Q2: How often should the Zip Transaction Files be sent to the EagleCash Customer Service Center? A2: Daily Q3: On what type of device should you save the latest HotList/WarmList? A3: Crucial USB drive

Facilitator's Note: In this lesson we discussed the End-of Day Processing steps. We now know that we must receive the HotList/WarmList from the FRBB daily and save them onto our Crucial USB and ensure that all computers and POS terminals are updated with this information. We also know that the POS terminals need everything uploaded into each computer so we can promptly process each transaction. After we complete our daily transactions, we know that we must save it and send a zip transaction file to the EagleCash Customer Service Center. Completing these steps on a daily basis ensures speedy credit and debit transactions to the appropriate accounts, and conducting the 2nd final PE for the class. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

For latest/updated slides: https://www.us.army.mil/suite/doc/36361076
Check Capture Processing in the OTCnet Offline Application Show Slide 56: Check Capture Processing in the OTCnet Offline Application Learning Step / Activity 10, Perform Over the Counter Channel Application (OTCnet) Method of Instruction: DSL (large or small group discussion) Facilitator's to Learner Ratio: 1:30 Time of Instruction: 02 hrs. / 00 min. Media: PowerPoint Presentation, Printed Reference Material, Training Device Perform Capturing a Check, Activity 1 of 5: Facilitator’s Note: For latest/updated slides, refer learners to the following link: Perform Capturing a Check, Activity 1 of 5, what is OTCnet? The Over the Counter Channel (OTCnet) application is a web application that lets you manage and report all check and cash deposits in one place. OTCnet automates the over-the-counter deposit process, captures detailed accounting information and makes the classification collections easier. Users report receipts through a secure web-based application rather than by using paper-based credit vouchers. With OTCnet, agencies primarily capture checks online. For latest/updated slides:

Logon to the OTCnet Offline Application
Log in to OTCnet Offline Check Capture Software 1 Double click the Start OTCnet Offline icon located on your terminal’s desktop 2 Enter your user ID and offline password and click “Login”: a. If this is your first time logging on to the Offline application, use the temporary Offline password provided by your CCA b. If this is not your first time logging on, use your permanent Offline password, and click “Login”. This will direct you to the Offline home page after successful login 1 1 2 Show Slide 57: Logon to the OTCnet Offline Application Start OTCnet Offline Step 1. Double click the Start OTCnet Offline icon located on your terminal’s desktop Step 2. Enter your user ID and offline password and click “Login”: If this is your first time logging on to the Offline application, use the temporary Offline password provided by your CCA If this is not your first time logging on, use your permanent Offline password, and click “Login”. This will direct you to the Offline home page after successful login. Facilitator’s Note: Inform learners that if this is their first time logging onto OTCnet Offline, they will need to contact their CCA to obtain a temporary Offline password. 2 If this is your first time logging onto OTCnet Offline, you will need to contact your CCA to obtain a temporary Offline password.

Logon to the OTCnet Offline Application Cont’d
Log in to OTCnet Offline Check Capture Software 3 If using a temporary offline password provided by the CCA, the “Set Permanent Password” page appears. Enter your temporary password, new offline password, and re-enter for verification 4 Click “Save” 5 Click the “Return to Login” page 6 Enter your user ID and permanent Offline password in the appropriate text boxes, and click Log In. 7 The OTCnet Offline Home Page appears 3 3 4 4 Show Slide 58: Logon to the OTCnet Offline Application Cont’d Facilitator’s Note: Continue Perform Capturing a Check Logon to the OTCnet. Step 3. If using a temporary offline password provided by the CCA, the “Set Permanent Password” page appears. Enter your temporary password, new offline password, and re-enter for verification Step 4. Click “Save”. Facilitator’s Note: Inform learners in order to successfully access OTCnet Offline, your new Offline password must meet the required password criteria listed to the screen. In order to successfully access OTCnet Offline, your new Offline password must meet the required password criteria listed on the screen.

Log in to OTCnet Offline Check Capture Software 3 If using a temporary offline password provided by the CCA, the “Set Permanent Password” page appears. Enter your temporary password, new offline password, and re-enter for verification 4 Click “Save” 5 Click the “Return to Login” page 6 Enter your user ID and permanent Offline password in the appropriate text boxes, and click Log In. 7 The OTCnet Offline Home Page appears 5 5 After the profile is successfully downloaded and password was reset, you will be prompted to log in to the system with your new Offline password Show Slide 59: Logon to the OTCnet Offline Application Cont’d Facilitator’s Note: Continue Perform Capturing a Check Logon to the OTCnet. Step 5. Click the “Return to Login” page. Facilitator’s Note: After the profile is successfully downloaded and password was reset, you will be prompted to log in to the system with your new Offline password.

Log in to OTCnet Offline Check Capture Software 3 If using a temporary offline password provided by the CCA, the “Set Permanent Password” page appears. Enter your temporary password, new offline password, and re-enter for verification 4 Click “Save” 5 Click the “Return to Login” page 6 Enter your user ID and permanent Offline password in the appropriate text boxes, and click Log In. 7 The OTCnet Offline Home Page appears 6 Show Slide 60: Logon to the OTCnet Offline Application Cont’d Facilitator’s Note: Continue Perform Capturing a Check Logon to the OTCnet. Step 6. Enter your user ID and permanent Offline password in the appropriate text boxes, and click Log In. 6

Log in to OTCnet Offline Check Capture Software 3 If using a temporary offline password provided by the CCA, the “Set Permanent Password” page appears. Enter your temporary password, new offline password, and re-enter for verification 4 Click “Save” 5 Click the “Return to Login” page 6 Enter your user ID and permanent Offline password in the appropriate text boxes, and click Log In. 7 The OTCnet Offline Home Page appears 7 To determine if your terminal is connected to the OTCnet server, refer to the Connection Status indicator located on the top-right of the page. If the Connection Status is green the terminal is connected to the OTCnet server. If the Connection Status indicator is red, the terminal is not connected to the OTCnet server. Show Slide 61: Logon to the OTCnet Offline Application Cont’d Facilitator’s Note: Continue Perform Capturing a Check Logon to the OTCnet. Step 7. The OTCnet Offline Home Page appears. Facilitator’s Note: To determine if your terminal is connected to the OTCnet server, refer to the Connection Status indicator located on the top-right of the page. If the Connection Status is green the terminal is connected to the OTCnet server. If the Connection Status indicator is red, the terminal is not connected to the OTCnet server. 7

Scanning a Check A Check Capture Operator (CCO) is the only authorized user who has access to scan/capture a check A CCO can scan checks into a batch, change “Processing Method” (Customer Present / Customer Not Present), change “Item Type” (Personal / Non-Personal checks), close a batch, and view/print a “Batch List” Once the images and data are scanned and saved, a CCO may access batch management to perform certain tasks prior to the end of day business process Show Slide 62: Scanning a Check Facilitator’s Note: Perform Capturing a Check Scanning a Check A Check Capture Operator (CCO) is the only authorized user who has access to scan/capture a check A CCO can scan checks into a batch, change “Processing Method” (Customer Present / Customer Not Present), change “Item Type” (Personal / Non-Personal checks), close a batch, and view/print a “Batch List” Once the images and data are scanned and saved, a CCO may access batch management to perform certain tasks prior to the end of day business process.

Scanning a Check Cont’d
Check Capture and Batch Permissions Matrix Task Check Capture Operator (CCO) Check Capture Supervisor (CCS) Scan checks into a batch X Change Processing Method (Customer Present / Customer Not Present/ Back Office) Change Item Type (Personal / Non-Personal checks) Make MICR codeline corrections Accept checks with poor image quality View a batch list Balance check amounts Enter batch control values during batch closing Close a batch Approve a batch Edit a batch Activate / Deactivate a batch Void a check Show Slide 63: Scanning a Check Cont’d Facilitator’s Note: Explain to learners the Check Capture and Batch Permissions Matrix on the screen to the learners. Task Check Capture Operator (CCO) / Check Capture Supervisor (CCS) Scan checks into a batch X Change Processing Method (Customer Present / Customer Not Present/ Back Office) X Change Item Type (Personal / Non-Personal checks) X Make MICR codeline corrections X Accept checks with poor image quality X View a batch list X X Balance check amounts X Enter batch control values during batch closing X X Close a batch X Approve a batch X Edit a batch X Activate / Deactivate a batch X Void a check X 63

1 Click the “Check Processing” tab 2 Click “Check Scan” 3 Under “ALC+2”, verify the OTC Endpoint (The ALC+2 is your office DSSN plus a 2 digit location code) 4 Under “Processing Method”, select Customer Present, Customer Not Present or Back Office from the drop-down list 5 Under “Item Type”, select the Personal or Non-Personal from the drop-down list 6 Under “Scan Controls”, click “Start Scan” when ready and place the check in the scanner 7 Under “Agency Form Data”, enter the Amount and SSN in the fields provided 8 Click “Save” 1 2 1 2 Show Slide 64: Scanning a Check Cont’d Facilitator’s Note: Continue Perform Capturing a Check Scanning a Check Step 1. Click the “Check Processing” tab Step 2. Click “Check Scan”

Processing Method indicates how the check data is entered. Scanning a Check 1 Click the “Check Processing” tab 2 Click “Check Scan” 3 Under “ALC+2”, verify the OTC Endpoint (The ALC+2 is your office DSSN plus a 2 digit location code) 4 Under “Processing Method”, select Customer Present, Customer Not Present or Back Office from the drop-down list 5 Under “Item Type”, select the Personal or Non-Personal from the drop-down list 6 Under “Scan Controls”, click “Start Scan” when ready and place the check in the scanner 7 Under “Agency Form Data”, enter the Amount and SSN in the fields provided 8 Click “Save” Processing Methods Customer Present Customer has presented a check in person Customer Not Present Customer has submitted the check (e.g. mail or unmanned drop box) Back Office Customer presented a check in person and the check is being scanned in a controlled back- office environment 3 4 3 The Item Type indicates whether the check presented is a personal or non-personal check. This determines whether the check is handled through Check 21 (non-personal) or FedACH (personal). 5 4 Show Slide 65: Scanning a Check Cont’d Facilitator’s Note: Continue Perform Capturing a Check Scanning a Check Step 3. Under “ALC+2”, verify the OTC Endpoint (The ALC+2 is your office DSSN plus a 2 digit location code). Step 4. Under “Processing Method”, select Customer Present, Customer Not Present or Back Office from the drop-down list. Step 5. Under “Item Type”, select the Personal/Acceptable or Non-Personal/Non-Acceptable from the drop-down list. Note: Processing Method indicates how the check data is entered. Processing Methods: Customer Present - Customer has presented a check in person. Customer Not Present - Customer has submitted the check (e.g. mail or unmanned drop box). Back Office- Customer presented a check in person and the check is being scanned in a controlled back-office environment Note: The Item Type indicates whether the check presented is a personal/acceptable or nonpersonal/non-acceptable check. This determines whether the check is handled through Check 21 (nonpersonal) or FedACH (personal). Item Types: Personal - Name on the check is an individual’s name, not acting as an organization Non-Personal - Name on the check is an organization, or the check is a money order, traveler’s check, or third-party check Item Types Personal Name on the check is an individual’s name, not acting as an organization Non- Personal Name on the check is an organization, or the check is a money order, traveler’s check, or third-party check 5

1 Click the “Check Processing” tab 2 Click “Check Scan” 3 Under “ALC+2”, verify the OTC Endpoint (The ALC+2 is your office DSSN plus a 2 digit location code) 4 Under “Processing Method”, select Customer Present, Customer Not Present or Back Office from the drop-down list 5 Under “Item Type”, select the Personal or Non-Personal from the drop-down list 6 Under “Scan Controls”, click “Start Scan” when ready and place the check in the scanner 7 Under “Agency Form Data”, enter the Amount and SSN in the fields provided 8 Click “Save” 7 6 Show Slide 66: Scanning a Check Cont’d Facilitator’s Note: Continue Perform Capturing a Check Scanning a Check Step 6. Under “Scan Controls”, click “Start Scan” when ready and place the check in the scanner. Step 7. Under “Agency Form Data”, enter the Amount and SSN in the fields provided. Step 8. Click “Save”. Insert check into reader. Start scan. Check confirmation. Confirm amount on keypad with amount of the check by pressing Enter. Messages will display saying updating / successfully updated in DDS (check is now scanned and should appear in DDS). Note: Ready to scan a check? After clicking “Start Scan”, the box on the left will appear, stating “READY FOR SINGLE CHECK SCAN – waiting for check. 8 6 7 Ready to scan a check? After clicking “Start Scan”, the box on the left will appear, stating “READY FOR SINGLE CHECK SCAN – waiting for check” 8

Scanner Types EC7000i This scanner will automatically scan both sides of a check and can scan in single or batch method (two or more checks in a batch) Army utilizes EC7000i scanner(s) at all locations. The systems requirement section in the OTCnet Users Guide outlines additional scanner models for your information Show Slide 67: Scanning a Check Cont’d Facilitator’s Note: Continue Perform Capturing a Check Scanning a Check Army utilizes EC7000i scanner(s) at all locations. The systems requirement section in the OTCnet Users Guide outlines additional scanner models for your information. 67

Scanned Check Image (Sample Images) Show Slide 68: Scanning a Check Cont’d Facilitator’s Note: Continue Perform Capturing a Check Scanning a Check and cover the sample images on the screen with learners. Scan check image 1 Scan check image 2 Scan check image 3 68

Scanner Controls Options
Scanning a Check Cont’d Scanner Controls Scanner Configuration Image Scanner Controls Options Cancel Cancels the transaction. No data will be saved Clear Form Clears the SSN and $ amount entered Save Saves the transaction Scanner Config Provides scanner, print and processing method configuration information Show Slide 69: Scanning a Check Cont’d Facilitator’s Note: Continue Perform Capturing a Check Scanning a Check Scanner Controls Options: Cancels the transaction. No data will be saved. Clear Form Clears the SSN and $ amount entered. Save Saves the transaction. Scanner Config Provides scanner, print and processing method configuration information. 69

Close a Batch A CCO and CCS are the only authorized user who can approve a batch A CCO normally closes the batch, while the CCS approves the batch Before a CCO can close a batch, s/he must first search for the batch. Once a CCO has successfully closed a batch, s/he will be prompted to enter his/her SSO ID and online password for automatic updates – to include the LVD (bad check list) Show Slide 70: Close a Batch Perform Closing a Batch, Activity 2 of 5: Perform Closing a Batch, Activity 2 of 5 Close a Batch. CCO and CCS are the only authorized user who can approve a batch A CCO normally closes the batch, while the CCS approves the batch Before a CCO can close a batch, s/he must first search for the batch. Once a CCO has successfully closed a batch, s/he will be prompted to enter his/her SSO ID and online password for automatic updates – to include the LVD (bad check list). 70

There are seven batch status types in OTCnet Offline:
Close a Batch Cont’d There are seven batch status types in OTCnet Offline: Batch Status Types Open Indicates the batch is open and you can continue scanning checks Closed Indicates the batch is closed and no new checks are accepted Approved Indicates the batch is ready for upload and settlement Sent Indicates the batch was uploaded to the OTCnet server without error Acknowledged Indicates the batch was transmitted and fully processed by the OTCnet server without error Send Error Indicates the batch upload experienced system errors and the batch was not successfully uploaded, or a user selected to cancel the batch upload and the system halted the upload Acknowledged Error Indicates the acknowledge batch process experienced system errors and the acknowledgment was unsuccessful, or a user selected to cancel the batch acknowledgment which results in a batch being updated to Acknowledgment Error Show Slide 71: Close a Batch Cont’d There are seven batch status types in OTCnet Offline: Open Indicates the batch is open and you can continue scanning checks Closed Indicates the batch is closed and no new checks are accepted Approved Indicates the batch is ready for upload and settlement Sent Indicates the batch was uploaded to the OTCnet server without error Acknowledged Indicates the batch was transmitted and fully processed by the OTCnet server without error Send Error Indicates the batch upload experienced system errors and the batch was not successfully uploaded, or a user selected to cancel the batch upload and the system halted the upload Acknowledged Error Indicates the acknowledge batch process experienced system errors and the acknowledgment was unsuccessful, or a user selected to cancel the batch acknowledgment which results in a batch being updated to Acknowledgment Error 71

Close a Batch Cont’d Close a Batch 1
Click “Batch Management” from the Check Processing tab 2 Under Search Batch page, select or enter Batch Search Conditions or Batch Status 3 a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 1 If no radio buttons are selected, an open batch will be conducted. An open batch search will pull all viewable batch status(es) within the 30 day time window selected for the requestor. 1 2 2 3a 3 a Batches can be searched up to a 30 day time window. b 3b Show Slide 72: Close a Batch Cont’d Facilitator’s Note: Inform learners if no radio buttons are selected, an open batch will be conducted. An open batch search will pull all viewable batch status(es) within the 30 day time window selected for the requestor. Steps for closing a batch Step 1. Click “Batch Management” from the Check Processing tab Step 2. Under Search Batch page, select or enter Batch Search Conditions or Batch Status Note: Batches can be searched up to a 30 day time window. Step 3. Search Batch Conditions Under Batch Search Conditions, select or search the batch search conditions (i.e. open, closed, approved), or Under Batch Status, select the radio button(s) under the “Select” column Step 4. Click “Search” Note: If the only search criteria entered is a valid Batch ID then only a single result appears regardless of other search criteria specified. If the only search criteria entered is a valid Batch ID then only a single result appears regardless of other search criteria specified. 4 4 72

Click “Batch Management” from the Check Processing tab 2 Under Search Batch page, select or enter Batch Search Conditions or Batch Status 3 a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 6 From the View Checks page, click the Item ID of each scanned check to verify details* *Click Previous to return to the View Batches page 7 Check the box(es)/radio button(s) to the left of the Batch ID to close out a batch(es) 5 5 Show Slide 73: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 5. From View Batches page, click the Batch ID hyperlink to review the checks within a batch 73

Click “Batch Management” from the Check Processing tab 2 Under Search Batch page, select or enter Batch Search Conditions or Batch Status 3 a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 6 From the View Checks page, click the Item ID of each scanned check to verify details* *Click Previous to return to the View Batches page 7 Check the box(es)/radio button(s) to the left of the Batch ID to close out a batch(es) 6 Show Slide 74: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 6. From the View Checks page, click the Item ID of each scanned check to verify details* 6 74

a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 6 From the View Checks page, click the Item ID of each scanned check to verify details* *Click Previous to return to the View Batches page 7 Check the box(es)/radio button(s) to the left of the Batch ID to close out a batch(es) 8 Click “Close Batch” 9 Click “Confirm” to confirm batch close 10 Add batch control values and click “Next” 11 Click “Print PDF Report” 7 8 To close multiple batches, click the checkbox(es) to the left of each Batch ID for each batch you will close Show Slide 75: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 7. Check the box(es)/radio button(s) to the left of the Batch ID to close out a batch(es) Step 8. Click “Close Batch” Note: To close multiple batches, click the checkbox(es) to the left of each Batch ID for each batch you will close. 7 8 75

a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 6 From the View Checks page, click the Item ID of each scanned check to verify details* *Click Previous to return to the View Batches page 7 Check the box(es)/radio button(s) to the left of the Batch ID to close out a batch(es) 8 Click “Close Batch” 9 Click “Confirm” to confirm batch close 10 Add batch control values and click “Next” 11 Click “Print PDF Report” 9 Show Slide 76: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 9. Click “Confirm” to confirm batch close 9 76

Click “Confirm” to confirm batch close 10 Add batch control values and click “Next” 11 Click “Print PDF Report” 12 Click “Confirm Report Print” 13 Enter online password and click “Login” 14 Click “Return Home” 10 Batch Control is a function used only when a batch is closed: to perform checks and balances on the number of checks that have been scanned, and ensure the respective dollar amounts have been accurately entered Show Slide 77: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 10. Add batch control values and click “Next” Facilitator’s Note: Go over each following bullet with learners for discussions. Note: Batch Control is a function used only when a batch is closed: to perform checks and balances on the number of checks that have been scanned, and ensure the respective dollar amounts have been accurately entered. Note: For “Batch Control Count” input: enter number of active number of checks scanned (do not include voided and cancelled checks). Note: For “Batch Control Amount” input: enter the $ amount for active checks in the batch. For “Batch Control Count” input: enter number of active number of checks scanned (do not include voided and cancelled checks). For “Batch Control Amount” input: enter the $ amount for active checks in the batch. 10 77

Click “Confirm” to confirm batch close 10 Add batch control values and click “Next” 11 Click “Print PDF Report” 12 Click “Confirm Report Print” 13 Enter online password and click “Login” 14 Click “Return Home” 12 11 11 12 Show Slide 78: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 11. Click “Print PDF Report” Step 12. Click “Confirm Report Print” 78

Click “Confirm” to confirm batch close 10 Add batch control values and click “Next” 11 Click “Print PDF Report” 12 Click “Confirm Report Print” 13 Enter online password and click “Login” 14 Click “Return Home” 13 13 14 Show Slide 79: Close a Batch Cont’d Facilitator’s Note: Continue Steps for closing a batch. Step 13. Enter online password and click “Login” Step 14. Click “Return Home” 14 79

Approve a Batch A CCS is the only authorized user who can approve a batch After a batch is approved, check data and SSN(s) can no longer be edited Before a CCS can approve a batch, s/he must first search for the batch. Show Slide 80: Approve a Batch Perform Approving a Batch, Activity 3 of 5: Approving a Batch A CCS is the only authorized user who can approve a batch. After a batch is approved, check data and SSN(s) can no longer be edited. Before a CCS can approve a batch, s/he must first search for the batch. 80

Approve a Batch Cont’d A batch is only eligible for approval when the batch is in a “Closed” status. Batch Status Types Open Indicates the batch is open and you can continue scanning checks Closed Indicates the batch is closed and no new checks are accepted Approved Indicates the batch is ready for upload and settlement Sent Indicates the batch was uploaded to the OTCnet server without error Acknowledged Indicates the batch was transmitted and fully processed by the OTCnet server without error Send Error Indicates the batch upload experienced system errors and the batch was not successfully uploaded, or a user selected to cancel the batch upload and the system halted the upload Acknowledged Error Indicates the acknowledge batch process experienced system errors and the acknowledgment was unsuccessful, or a user selected to cancel the batch acknowledgment which results in a batch being updated to Acknowledgment Error Show Slide 81: Approve a Batch Cont’d A batch is only eligible for approval when the batch is in a “Closed” status. Batch Status Types: Open Indicates the batch is open and you can continue scanning checks. Closed Indicates the batch is closed and no new checks are accepted. Approved Indicates the batch is ready for upload and settlement. Sent Indicates the batch was uploaded to the OTCnet server without error. Acknowledged Indicates the batch was transmitted and fully processed by the OTCnet server without error. Send Error Indicates the batch upload experienced system errors and the batch was not successfully uploaded, or a user selected to cancel the batch upload and the system halted the upload Acknowledged Error Indicates the acknowledge batch process experienced system errors and the acknowledgment was unsuccessful, or a user selected to cancel the batch acknowledgment which results in a batch being updated to Acknowledgment Error. 81

Approve a Batch Cont’d Approve a Batch 1
Click “Batch Management” from the Check Processing tab 2 Under Search Batch page, select or enter Batch Search Conditions or Batch Status 3 a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 1 If no radio buttons are selected, an open batch will be conducted. An open batch search will pull all viewable batch status(es) within the 30 day time window selected for the requestor. 1 2 2 3a 3 Batches can be searched up to a 30 day time window. 3b Show Slide 82: Approve a Batch Cont’d Facilitator’s Note: Inform learners that if no radio buttons are selected, an open batch will be conducted. An open batch search will pull all viewable batch status(es) within the 30 day time window selected for the requestor. Steps for Approving a Batch Step 1. Click “Batch Management” from the Check Processing tab Step 2. Under Search Batch page, select or enter Batch Search Conditions or Batch Status Step 3. Under Batch Search Conditions, select or search the batch search conditions, or Under Batch Status, select the radio button(s) under the “Select” column Note: Batches can be searched up to a 30 day time window. Note: If the only search criteria entered is a valid Batch ID then only a single result appears regardless of other search criteria specified. Step 4. Click “Search” If the only search criteria entered is a valid Batch ID then only a single result appears regardless of other search criteria specified. 4 4 82

Click “Batch Management” from the Check Processing tab 2 Under Search Batch page, select or enter Batch Search Conditions or Batch Status 3 a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 6 From the View Checks page, click the Item ID of each scanned check to verify details *Click Previous to return to the View Batches page 5 Show Slide 83: Approve a Batch Cont’d Facilitator’s Note: Continue Steps for approving a batch. Step 5. From View Batches page, click the Batch ID hyperlink to review the checks within a batch. 5 83

a. Under Batch Search Conditions, select or search the batch search conditions, or b. Under Batch Status, select the radio button(s) under the “Select” column 4 Click “Search” 5 From View Batches page, click the Batch ID hyperlink to review the checks within a batch 6 From the View Checks page, click the Item ID of each scanned check to verify details *Click Previous to return to the View Batches page 7 Check the box(es) to the left of the Batch ID to approve a batch(es) 8 Click “Approve” 6 6 Show Slide 84: Approve a Batch Cont’d Facilitator’s Note: Continue Steps for approving a batch. Step 6. From the View Checks page, click the Item ID of each scanned check to verify details *Click Previous to return to the View Batches page. 84

Check the box(es) to the left of the Batch ID to approve a batch(es) 8 Click “Approve” 9 Click “Confirm” to confirm batch approve 10 Click “Print PDF Report” 11 Click “Confirm Report Print to Approve” 12 Click “Return Home” 7 8 7 9 8 Show Slide 85: Approve a Batch Cont’d Facilitator’s Note: Continue Steps for approving a batch. Step 7. Check the box(es) to the left of the Batch ID to approve a batch(es) Step 8. Click “Approve” Step 9. Click “Confirm” to confirm batch approve 9 85

Check the box(es) to the left of the Batch ID to approve a batch(es) 8 Click “Approve” 9 Click “Confirm” to confirm batch approve 10 Click “Print PDF Report” 11 Click “Confirm Report Print to Approve” 12 Click “Return Home” 11 10 10 11 Show Slide 86: Approve a Batch Cont’d Facilitator’s Note: Continue Steps for approving a batch. Step 10. Click “Print PDF Report” Step 11. Click “Confirm Report Print to Approve” A CCS may not need to the print the batch list report (step #10), as the CCO will most likely already provided from the batch close process 86

Check the box(es) to the left of the Batch ID to approve a batch(es) 8 Click “Approve” 9 Click “Confirm” to confirm batch approve 10 Click “Print PDF Report” 11 Click “Confirm Report Print to Approve” 12 Click “Return Home” 12 12 Show Slide 87: Approve a Batch Cont’d Facilitator’s Note: Continue Steps for approving a batch. Step 12. Click “Return Home” 87

Upload a Batch Cont’d Uploading a batch can only occur when a batch is in “Approved” status. During the upload process, the batch is sent to the OTCnet server. Once the batch reaches the server, it is forwarded for processing and settlement A CCS is the only authorized role who can upload a batch(s) in the Offline application Show Slide 88: Upload a Batch Cont’d Perform Uploading a Batch, Activity 4 of 5: Uploading a Batch Uploading a batch can only occur when a batch is in “Approved” status. During the upload process, the batch is sent to the OTCnet server. Once the batch reaches the server, it is forwarded for processing and settlement A CCS is the only authorized role who can upload a batch(s) in the Offline application.

Upload a Batch Cont’d Before a CCS can upload a batch(s) in the Offline application, s/he must first access the Start OTCnet Offline icon and enter SSO ID and offline password The terminal’s secondary storage (location where batch data is stored) must be accessible As this process communicates with the OTCnet server, the Offline application will prompt the CCS to enter his/her online password Show Slide 89: Upload a Batch Cont’d Facilitator’s Note: Continue Steps for Uploading a Batch. Before a CCS can upload a batch(s) in the Offline application, s/he must first access the Start OTCnet Offline icon and enter SSO ID and offline password. The terminal’s secondary storage (location where batch data is stored) must be accessible. As this process communicates with the OTCnet server, the Offline application will prompt the CCS to enter his/her online password.

Upload a Batch Cont’d Upload a Batch 1
Click the “Check Processing” tab 2 Click “Upload Batch” 3 Select the batch(es) you want to upload by checking the box(es) under the Select column 4 1 2 3 1 2 4 3 Show Slide 90: Upload a Batch Cont’d Facilitator’s Note: Continue Steps for Uploading a Batch. Steps for Approving a Batch Step 1. Click the “Check Processing” tab Step 2. Click “Upload Batch” Step 3. Select the batch(es) you want to upload by checking the box(es) under the Select column Step 4. Click “Upload Batch” 4

Click the “Check Processing” tab 2 Click “Upload Batch” 3 Select the batch(es) you want to upload by checking the box(es) under the Select column 4 5 Click “Submit” 6 CCS enters online password, then clicks “Login” 7 After batch(es) uploads successfully, click “Close” 8 The Upload Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 5 5 6 Show Slide 91: Upload a Batch Cont’d Facilitator’s Note: Continue Steps for Uploading a Batch. Step 5. Click “Submit” Step 6. CCS enters online password, then clicks “Login” 6

Click the “Check Processing” tab 2 Click “Upload Batch” 3 Select the batch(es) you want to upload by checking the box(es) under the Select column 4 5 Click “Submit” 6 CCS enters online password, then clicks “Login” 7 After batch(es) uploads successfully, click “Close” 8 The Upload Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 7 7 Show Slide 92: Upload a Batch Cont’d Facilitator’s Note: Continue Steps for Uploading a Batch. Step 7. After batch(es) uploads successfully, click “Close”

Click the “Check Processing” tab 2 Click “Upload Batch” 3 Select the batch(es) you want to upload by checking the box(es) under the Select column 4 5 Click “Submit” 6 CCS enters online password, then clicks “Login” 7 After batch(es) uploads successfully, click “Close” 8 The Upload Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 8 Show Slide 93: Upload a Batch Cont’d Facilitator’s Note: Continue Steps for Uploading a Batch. Step 8. The Upload Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 8

Acknowledge a Batch Acknowledging a batch is a request sent to the OTCnet server to confirm that the uploaded batch was successfully received A CCS is the only authorized user who has access to the Acknowledge Batch task in the Offline application Active batches can have a status of: Acknowledged (successfully reached server) Send error (error during upload) Acknowledge error (error on server end) Show Slide 94: Acknowledge a Batch Perform Acknowledge a Batch, Activity 5 of 5: Perform Acknowledge a Batch Acknowledging a batch is a request sent to the OTCnet server to confirm that the uploaded batch was successfully received A CCS is the only authorized user who has access to the Acknowledge Batch task in the Offline application. Active batches can have a status of: Acknowledged (successfully reached server) Send error (error during upload) Acknowledge error (error on server end)

Acknowledge a Batch Cont’d
Before a CCS can acknowledge a batch(s) in the Offline application, s/he must first access the Start OTCnet Offline icon and enter SSO ID and offline password The terminal’s secondary storage (location where batch data is stored) must be accessible As this process communicates with the OTCnet server, the Offline application will prompt the CCS to enter his/her online password Show Slide 95: Acknowledge a Batch Cont’d Facilitator’s Note: Continue Steps for Acknowledge a Batch. Before a CCS can acknowledge a batch(s) in the Offline application, s/he must first access the Start OTCnet Offline icon and enter SSO ID and offline password. The terminal’s secondary storage (location where batch data is stored) must be accessible. As this process communicates with the OTCnet server, the Offline application will prompt the CCS to enter his/her online password.

1 Click the “Check Processing” tab 2 Click “Acknowledge” batch 3 Select the batch(es) you want to acknowledge by checking the box(es) under the Select column 4 Click “Acknowledge Batch” 1 2 3 1 2 4 3 Show Slide 96: Acknowledge a Batch Cont’d Steps for Acknowledge a Batch Step 1. Click the “Check Processing” tab Step 2. Click “Acknowledge” batch Step 3. Select the batch(es) you want to acknowledge by checking the box(es) under the Select column Step 4. Click “Acknowledge Batch” 4

1 Click the “Check Processing” tab 2 Click “Acknowledge” batch 3 Select the batch(es) you want to acknowledge by checking the box(es) under the Select column 4 Click “Acknowledge Batch” 5 Click “Submit” 6 CCS enters online password, then clicks “Login” 7 After batch(es) acknowledges successfully, click “Close” 8 The Acknowledge Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 5 5 6 Show Slide 97: Acknowledge a Batch Cont’d Facilitator’s Note: Continue Steps for Acknowledge a Batch Step 5. Click “Submit” Step 6. CCS enters online password, then clicks “Login” 6

1 Click the “Check Processing” tab 2 Click “Acknowledge” batch 3 Select the batch(es) you want to acknowledge by checking the box(es) under the Select column 4 Click “Acknowledge Batch” 5 Click “Submit” 6 CCS enters online password, then clicks “Login” 7 After batch(es) acknowledges successfully, click “Close” 8 The Acknowledge Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 7 7 Show Slide 98: Acknowledge a Batch Cont’d Facilitator’s Note: Continue Steps for Acknowledge a Batch Step 7. Click the After batch(es) acknowledges successfully, click “Close”

1 Click the “Check Processing” tab 2 Click “Acknowledge” batch 3 Select the batch(es) you want to acknowledge by checking the box(es) under the Select column 4 Click “Acknowledge Batch” 5 Click “Submit” 6 CCS enters online password, then clicks “Login” 7 After batch(es) acknowledges successfully, click “Close” 8 The Acknowledge Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 8 Show Slide 99: Acknowledge a Batch Cont’d Facilitator’s Note: Continue Steps for Acknowledge a Batch Step 8. Click the Acknowledge Batch Confirmation page appears with the batch details of which batches successfully / failed to upload. Click “Return Home” 8

Comprehensive Practical Exercise
Show Slide 100: Comprehensive Practical Exercise Practical Exercise / Review: Conduct Stored Value Card SVC Operations Comp Practical Exercise Method of Instruction: Practical Exercise Facilitator to Learner Ratio: 1:30 Time of Instruction: 01 hrs. / 00 min. Media: PowerPoint Presentation, Printed Reference Material, Practical Exercise, Training Device General Information: (Introduction / Objective) This practical exercise (PE) is designed to reinforce your knowledge on issuing a zero dollar value card, loading value to an already existing card, cashing out the card and performing the end-of-day processes. Special Instructions: Following are the situations for the scenario(s) on this exercise. Note: Situations for Cashier #1 Situation #1: PFC Misty May ( ) requests for an EagleCash card with $0 balance at this time. Bank Info: Routing # , Acct # (checking account) Mailing Address: 121 Olympic Street, Ft Jackson, SC (USA) Situation #2: PFC Misty May ( ) gives you $200 cash to be loaded onto her existing SVC card. Situation #3: PFC Misty May ( ) is redeploying and requests all funds be taken off her SVC card and paid in cash. Note: Situations for Cashier #2 SFC LeBron James ( ) has just arrived in theater and requests for an EagleCash card with $0 balance at this time. Bank Info: Routing # , Acct # savings account Mailing Address: 181 NBA Best Blvd, Ft Jackson, SC (USA) SFC LeBron James ( ) returns to the Finance Office and requests to load $ onto his existing account; he gives you a personal check. SFC LeBron James ( ) comes into the Finance Office requesting to bring his EagleCash card value to zero (cash-out). Motivator: As mentioned at the beginning in the instructional lead-in of this lesson and the first two PEs, “the EagleCash Card operation is an important part of Disbursing office duties” You will experience various transactions, understanding this cards transactions and their effects on your accountability will help you throughout all the disbursing related tasks. This exercise will further give you a good understanding again on issuing a zero dollar value card, loading value to an already existing card, cashing out the card plus performing the end-of-day processes. Facilitator’s Material: Each primary facilitator should possess a lesson plan, course handouts, and practical exercises with answer keys, summary worksheet containing AR 1-1, FM 1-06, DFAS-IN REG and lesson created notes. Learner’s Material: Learners should possess course handouts, practical exercise Conduct Stored Value Card SVC Operations Comp PE, summary worksheet containing AR 1-1, FM 1-06, DFAS-IN REG , and standard classroom supplies. Materials Needed: ADF36103 Conduct Stored Value Card SVC Operations PE 2 ADF36103 Conduct Stored Value Card SVC Operations Comp PE AK ADF36103 Conduct Stored Value Card SVC Operations SOP ADF36103 Conduct Stored Value Card SVC Operations Blank Forms Computer/Laptop with EagleCash Program loaded POS Terminal ECC Summary Sheet EagleCash Card DD Form 2664 DD Form 2887 Crucial USB Calculator Classroom notes *Pen or Pencil. *Blank Paper. Note: (* Learner responsibility) Procedures/Instructions: Do not write in this practical exercise booklet. You will be given three situations and you must correctly: issue card, add value to existing card, and unload funds. Do not forget to have the customer fill out all documents that pertain to that situation. You will work in groups of two. One soldier will be the cashier and the other soldier will be the customer for all three situations. Once all three transactions are completed; the cashier and customer will switch roles and perform the exercise again. Once completed with each situation, take the EagleCash card along with all documents used to your facilitator for them to verify balances on the card and to ensure you are filling out the proper documents. After completing steps above, you will perform the end-of-day processes. You will have 1 hour (50 minutes) to complete this PE. Follow the step-by-step instructions on the pages in the PE and review each scenario for accuracy, make necessary adjustments, and certify each number for proper transactions. You may take a break at any time, however, do not take the exercise materials out of the classroom. All exercise requirements have only one correct entry. Make sure your answer is correct before going to the next exercise. If you find that you made a mistake or wish to change your answer, please do before turning in final product. You may not make a record of your answers anywhere but on your answer sheet. Failure to follow these instructions will result in the appropriate disciplinary action being taken. Your facilitator will advise you what to do when you complete of this practice exercise. If you experience difficulties, ask the Facilitator’s or assistant Facilitator’s for immediate assistance or help. Instructional Lead-in: This exercise provides you with the necessary knowledge and skill to work on issuing a zero dollar value card, loading value to an already existing card, cashing out the card and performing the end-of-day processes. Feedback: AAR will be conducted after the PE, along with a Learner end of course critique will be conducted at the end of the course. Requirements: Three situations Issue card, add value to existing card, and unload funds, fill out all customer documents. Facilitator verifies balance and proper documents. Perform End of Day Processes. Evaluation: This lesson will test your ability to issue a zero dollar value card, load value to an already existing card, cashing out the card and perform the end-of-day processes PE Solutions Conduct Stored Value Card SVC Operations Situations for Cashier #1: Situation #1 Answer: Key Chain Reader should read $0 balance Should have turned in the DD2887 filled out by the customer Situation #2 Answer: Key Chain Reader should read $200 balance Should have completed the DD2664 with $200 in US Currency (6b) and $200 in Negotiable Instrument (7c) and soldier’s signature in block 8 Situation #3 Answer: Should have completed the DD2664 with $200 in Negotiable Instrument (6a) and $200 in US Currency (7a) and soldier’s signature in block 8 Situations for Cashier #2 Key Chain Reader should read $150 balance Should have completed the DD2664 with $150 in US Currency (6b) and $150 in Negotiable Instrument (7c) and the soldier’s signature in block 8 Should have completed the DD2664 with $150 in Negotiable Instrument (6a) and $150 in US Currency (7a) and soldier’s signature in block 8

LSA #10 Check on Learning True or False: Q1: The Over the Counter Channel (OTCnet) application is a web application that lets you manage and report all checks and only checks deposits in one place. A1: False (checks and cash deposits) Q2: When closing a batch, the CCS is the only authorized user who can approve a batch. A3: False (CCO are authorized as well) Q3: Before a CCS can acknowledge a batch(s) in the Offline application, they must first access the Start OTCnet Offline icon and enter what? A1: Enter the Amount and SSN. A2: SSO ID and offline password. A3: Select or enter Batch Search Conditions or Batch Status. A4: Select and check the Processing tab. Show Slide 101: LSA #10 Check on Learning Facilitator's Note: Ask the following check on learning questions, facilitate discussion on answers given. True or False: Q1: The Over the Counter Channel (OTCnet) application is a web application that lets you manage and report all checks and only checks deposits in one place. A1: False (checks and cash deposits) Q2: When closing a batch, the CCS is the only authorized user who can approve a batch. A3: False (CCO are authorized as well) Q3: Before a CCS can acknowledge a batch(s) in the Offline application, they must first access the Start OTCnet Offline icon and enter what? A1: Enter the Amount and SSN. A2: SSO ID and offline password. A3: Select or enter Batch Search Conditions or Batch Status. A4: Select and check the Processing tab.

Facilitator's Note: In this lesson we discussed and went over the Over the Counter Channel Application (OTCnet), how to start it offline and capture check logon. To perform capturing of a check scanning, batch permissions matrix on screen, closing, approving and uploading a batch. Finally we went over acknowledging a batch and conducting the final PE for the class. “Or” Facilitator, have each group as a group write down one major main lesson learnt from this LSA, allow a few minutes for them to interact. Once all groups have their one major learnt lesson written, pass it to another group to compare their answer. Facilitate a discussion on each major learnt lesson mentioned by each group.

TLO Check on Learning Show Slide 103: TLO Check on Learning
Facilitator’s Note: Facilitator's, have each group as a group write down one question from this lesson, give about five minutes. Once all groups have their question written, pass it to another group to answer it. Facilitate a discussion on each question.

TLO Summary Action: Conduct E-Commerce Operations
Conditions: FM Leaders in a classroom environment working as a member of a small group, using doctrinal and administrative publications, self-study exercises, personal experiences, practical exercises, handouts, and discussion. Standard: With at least 80% accuracy (70% for international learners) you must: Perform inventory control procedures Perform card issuance procedures non-ABA account Perform card issuance procedures-kiosk enrollment Perform card issuance procedures deposit card Perform card issuance procedures ECAS card Perform procedures for adding value Perform currency exchange and cash out procedures Perform actions for lost, damage, and stolen cards or card invalidation Perform end of day processing Perform over the counter channel application (OTCnet) Show Slide 104: TLO Summary Facilitator’s Note: Read TLO Action: Conduct E-Commerce Operations Conditions: FM Leaders in a classroom environment working as a member of a small group, using doctrinal and administrative publications, self-study exercises, personal experiences, practical exercises, handouts, and discussion. Standard: With at least 80% accuracy (70% for international learners) you must: Perform inventory control procedures Perform card issuance procedures non-ABA account Perform card issuance procedures-kiosk enrollment Perform card issuance procedures deposit card Perform card issuance procedures ECAS card Perform procedures for adding value Perform currency exchange and cash out procedures Perform actions for lost, damage, and stolen cards or card invalidation Perform end of day processing Perform over the counter channel application (OTCnet) “Or” Facilitator’s Note: During and throughout the lesson we taught you to perform inventory control procedures, its card issuance, storage and terms. Went over card issuance procedures for the non-ABA account, a kiosk enrollment, deposit and ECAS cards. Perform procedures for adding value, currency exchange and cash out. Learn to perform actions for lost, damaged, and stolen cards or card invalidation. Finish with learning to perform end of day processes and capturing processes in over the counter channel application online. Conducting three Stored Value Card practical exercises. Facilitator's at this time, have one learner from each group to explain the most important take away to them from this lesson. Facilitate a discussion on each answer.

Stored Value Card (Eagle Cash)

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