1. OpenScape Office V3R3 Networking Solution Guide 1 1 Presented by: …
Siemens Enterprise Communications
OpenScape Office V3R3
Networking Solution Guide
Presented by: …
Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG 1 1

2. Agenda 1 Introduction to the Extended UC Domain 2
Overview and Features 3
Scenarios / Use Cases 4
Scalability and Technical Details

3. OpenScape Office From MX/LX networks to an Extended UCC Domain
Introducing the Extended UCC Domain for SMBs
From MX /LX UC Networks
To an Extended UCC Domain World (incl. HiPath 3000 & HX)
Expanding
V3R3 V3
UCC = Unified Communications and Collaboration

4. Extended UCC Domain Explained …
UCC Networking explained
“UCC Networking involves multiple locations running OpenScape Office and behaving as if they are on one system”
Network-wide Collaboration
Single Directory
Unified Management
Why UCC Networking is also important for SMBs
Many Businesses have multiple locations (branches, sales offices etc.) or offices on a single campus
Site expansion is also typical as small and medium sized businesses grow
The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises
Benefits
Always know the availability of your colleagues in other locations and the best way to reach them
Stay within reach of your colleagues and customers from any device and location
Leverage powerful social media integration to extend your communications reach
Managing single UCC domain vs. multiple redundant standalone deployments

5. OpenScape Office Networking includes …
UCC Domain Experience
Multiple networked OpenScape Office MX
OpenScape Office LX utilizing MX gateway
Networked HiPath 3000 V9 / OpenScape Office HX
Mixed OpenScape Office MX, LX and HiPath 3000 / OpenScape Office HX networks

6. OpenScape Office UCC Features in the Network
Extended UCC Domain experience for all users
Voice supported presence management (presence visibility)
Network-wide call status (ringing, on call, active mobile device)
Call Pick Up via myPortal
Instant Messaging including multi user chats
Drag & Drop Conferencing in the network
Network-wide Web Collaboration (with Desktop Sharing & Video)
Voic forwarding in the network
myAttendant change presence status for all users
System-wide internal directory and favorites
External directories via Open Directory Services
Integration into MS Exchange calendar and public folders
XMPP based presence & chat support to external partners
Notes: Active Drag & Drop conferencing only for OpenScape Office MX and LX users

7. OpenScape Office V3 Networking Scenarios - Overview
Campus
Regional / National
International
OpenScape Office MX / LX in a single campus environment
Multiple OpenScape Office MX / LX in an nationwide deployment
International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service
PSTN MX MX
Munich
ITSP/ Internet
Berlin LX
Hamburg
HiPath 3000 as Gateway
HiPath 3000 UCC Network
Social Media Integration
Use of HiPath 3000 as single Gateway for OpenScape Office LX deployments
Mixed HiPath 3000 / OpenScape Office HX & MX LX networks within one UCC Domain
Presence Federation with external 3rd party IM services supporting XMPP (e.g. Google Chat)
PSTN
HiPath 3000 V9 LX IP
ITSP/ Internet
PSTN
Munich
Berlin
Hamburg MX
HiPath 3000 V9 & HX LX

8. OpenScape Office Networking Use Case – Campus
OpenScape Office Campus Scenario
Solution
OpenScape Office MX or LX in each office / building
Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk)
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
PSTN IP
Features / Capabilities MX MX
Integrated Presence, Chat and Web Collaboration
Drag & Drop Conferencing
Single company-wide directory
Central Attendant Service
Central Visible Voic LX
Campus
Examples of a Campus deployment include:
Small Startup Company with two offices in a business park
Small college campus or school
Existing medical clinic that is expanding the practice and needs another building
Benefits
Always know the availability of your team members
Ease of use with UC client integration on preferred device
Stay within reach of your colleagues independent of device
Reduced costs with central or automated Attendant service

9. OpenScape Office Networking Use Case – Regional / National
OpenScape Office Regional / National Scenario
Solution
One OpenScape Office LX and multiple MX (city, region)
Interconnected via ITSP or Internet, using multiple access to PSTN (multi gateway)
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist) / myAgent (Contact Center)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
ITSP/ Internet
PSTN
Munich
Berlin
Hamburg MX LX … …
Features / Capabilities
Integrated Presence and Chat
Network-wide Conferencing
Single company-wide directory
Central Attendant Service
Integrated Contact Center
Regional/National
Examples of a Regional/National deployment include:
Travel Agency with offices in different cities across local country / region
Car dealer who is expanding his business with a new branch in the same city
Truck company who opens up a new branch in a different city
Benefits
Always know the availability of your team members
Ease of use with UC client integration on preferred device
Reduced travel costs by using integrated conferencing
Stay within reach of your colleagues independent of device

10. OpenScape Office Networking Use Case – International
OpenScape Office International Scenario
Solution
OpenScape Office or HiPath 3000 with HX in each country
Internet access (UCC interworking via XMPP service)
Voice Connection via public network
(Optional: SIP-Q networking)
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
San Francisco MX
Hong-Kong
HiPath 3000 V9 & HX
Features / Capabilities
Cape Town LX
Integrated Presence
Instant Messaging
Favorites Lists with Presence Visibilty
Network-wide Conferencing
(Optional: SIP-Q Networking enabling extended feature set)
International
Examples of a International deployment include:
A global acting Service company who has different Partners around the world who provide the local on-site services
A sports factory in USA with an outsourced manufactory in Asia
Holding with different companies around the globe
Benefits
See the availability of your most important contacts
Quick answers from business partners using Chat
Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs

11. OpenScape Office Networking Use Case – HiPath 3000 as a Gateway
OpenScape Office HiPath 3000 as a Gateway
Solution
OpenScape Office and HiPath 3000 in the office / building
Interconnected via Ethernet LAN to HiPath 3000 V9 (Single Gateway with access to PSTN)
For OpenScape Office MX/LX Users:
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
PSTN IP LX
HiPath 3000 V9
Features / Capabilities
Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V9
Extended carrier-access via HiPath 3000 PSTN moduls
Full featured UC for OpenScape Office MX/LX users
HiPath 3000 as a Gateway
Examples of a HiPath V9 Voice Networking deployment include:
A transport company with a big demand of existing analog devices and faxes
A factory where parts of the IT Infrastructure are VoIP-ready
A company using their existing HiPath 3000 V9 as a single gateway and expand /modify their business
Benefits
Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access
Re-use existing analog devices and faxes with HiPath 3000 V9

12. OpenScape Office Networking Use Case – HiPath 3000 / OpenScape Office mixed Network
HiPath 3000 UCC Network
Solution
HiPath 3000 V9 – with OpenScape Office HX for UCC
Interconnected via WAN to other HiPath 3000 & HX, MX and LX systems (with access to PSTN )
For OpenScape Office MX/LX/HX Users:
myPortal clients (Desktop, Outlook, Mobile, OpenStage)
myAttendant (Receptionist)
OpenStage Phones / OpenScape Personal Edition
Integrated Mobile Phones for UC Mobility
Hamburg
OpenScape Office MX
Munich
HiPath 3000 V9 & HX
ITSP/ Internet LX
Berlin
Features / Capabilities
Full featured UCC networking between OpenScape Office MX, LX and HX (connected to HiPath 3000 V9)
Extended carrier-access via HiPath 3000 PSTN modules
Full featured UCC for OpenScape Office MX/LX/HX users
Mixed Network HiPath 3000 / OpenScape Office LX MX
Example of networking HiPath 3000 into a UCC Domain deployment include:
A transport company who wants to expand their business with more employees and infrastructure
A company who is moving into a new location
A company using their existing HiPath 3000 V9 and adding UCC to expand/modify their business
Benefits
Save HW costs, protect investment and keep existing HiPath 3000 in fully networked UCC environments
Reduce infrastructure costs by using one network for voice and data

13. OpenScape Office Networking Use Case – Social Media Integration (with XMPP*)
OpenScape Office Social Media Integration
Solution
OpenScape Office in each office (Company)
Internet access (UC interworking via XMPP service)
Voice Connection via public network
Client (Contractor, Free-Lancer, partner)
Internet Access with IM Service provider (XMPP cap.)
myPortal clients (Desktop, Outlook)
myAttendant (Receptionist)
myAgent (Contact Center Agent)
ITSP/
Internet MX LX
Features / Capabilities
Social Media Integration
Integrated Presence
Instant Messaging
Drag & Drop Conferencing
Examples of a Public XMPP deployment include:
A telecommunication company with contractors they just work for a limited time on a project
A consulting office who works together with several free-lancers
A service company with different offices with MX/LX and outsourced service partners for the delivery
Benefits
Always know the availability of your team members, contractors, Free-Lancer and Partners
Quick answers from business partners using Chat
Easy to use Drag&Drop Conferencing with global partners
* EXtensible Messaging and Presence Protocol : IETF standardized protocol allowing interoperability for instant messaging

14. Requires SIP-Q Networking
OpenScape Office V3 Instant Messaging and Presence Federation Scenarios
Internal & Networked
Closed User Groups
Instant Messaging (multi users) will be handled integrally, no external services required
International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service
HiPath 3000 V9 & HX
Requires SIP-Q Networking
Multiple Companies
Public
Instant Messaging between different companies using OpenScape Office (via integrated XMPP Service)
Instant Messaging towards Public Messaging Services (Connection to external XMPP Services required)

15. OpenScape Office V3 / HiPath 3000 Networking Technical Details
Scalability
Number of nodes - OpenScape Office LX / MX / HX *
Number of nodes - HiPath 3000 & OpenScape Office HX only 32 *
Number of users OpenScape Office MX
Number of users OpenScape Office LX / HX 500
Number of users in network *
* Capacities beyond those listed above require a project-specific release. Please contact your representative for details.
Preconditions
Unique numbering plan
State of the art switched IP network with QoS support, low latency, jitter and packet loss
Bandwidth: 50% for voice (according to needed simultaneous calls used codec) + 50% for data
Contact Center needs to be installed in single node
Only users of the local node can access an ITSP SIP trunk
Licensing per node or network-wide (with floating licenses for additional user licenses)

16. OpenScape Office V3 / HiPath 3000 Networking Dialing Plan
PSTN: Unique internal number 21000
PSTN: Unique internal number 11000
MX Hamburg
PSTN
PSTN: Unique internal number 31000
PSTN
MX Munich IP
3000 Berlin
PSTN
OpenScape Office application needs a unique identification for each user.
*** No changes are needed, if a unique numbering plan is already in use! ***
Numbering within OpenScape Office V3 / HiPath 3000 Networks
All networked users can be dialed with internal number and from in the directory
Full qualified numbers dialing is supported within MX / LX networks
Existing external DID numbers can stay as they are
Internal numbers can have up to 16 digits (6 digits for HiPath 3000)
Internal number can include node number in order to make the dialing plan unique

17. OpenScape Office V3 Networking Gateway Variants
OpenScape Office LX networking supports single and multiple gateways
Single PSTN access for all LX users
More than one OpenScape Office LX is supported in a network
OpenScape Office MX or HiPath 3000 can be used as a gateway
Single Gateway
Single Gateway LX IP
MX or HiPath 3000
PSTN
All PSTN calls will be routed via one gateway
Multi Gateway LX IP MX
PSTN
Multiple locations within one country and time zone with local PSTN access
Only one LX is supported in a network
Only OpenScape Office MX can be used as a gateway
Multi Gateway
PSTN calls will be routed via multiple MX gateways

18. OpenScape Office Survivability Options
High Availability Server HW
OpenScape Office LX
OpenScape Office MX
Dedicated Standard Industry Server
Redundant power supply
Linux SW based redundant hard disks (RAID)
ECC RAM to detect and correct RAM errors IP
PSTN
VMware – High availability
OpenScape Office LX/MX User Survivability
Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines
Detects server failures automatically, using a “heartbeat” on servers
Restarts virtual machines almost instantly without human intervention on a different physical server
In case of fail-over LX will restart immediately with existing configuration; no further licenses needed
OpenScape Office LX to MX fail-over scenario, when OpenScape Office MX is used as gateway
In case of failure, OpenStage IP devices will automatically re-register at the networked OpenScape Office MX system
Voice functionality can be used during the emergency mode
Valid licenses at OpenScape Office MX needed, MX free base package extensions can be used to ensure availability of key people
Automatic re-registration at LX when problem is solved

19. Thank you! 19 19 Siemens Enterprise Communications
Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved.
Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG 19 19