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EBS Update – Store Replenishment in the Future
American Logistics Association – Commissary Roundtable – May 2018 Mr. Robert Comer Program Executive Officer
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Agenda EBS Overview – Robert Comer RELEX – Cindy Carlson
System Overview Commissary Go-Live Preparation Insights/Analytics Operational Benefits Power DAX/IM – Jeremy Jefferson
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Robert Comer – Program Executive Officer – DeCA
EBS Overview Robert Comer – Program Executive Officer – DeCA
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EBS Key Facts EBS is DeCA’s #1 Business system transformational priority!!! EBS is the modernization of DeCA’s entire resale business operations including all processes associated with vendor/supplier communication, contracting, cataloging, pricing, promotions, planogramming, ordering, receiving, inventory, customer relationship management, point-of-sale, and financial and warehouse management EBS will be a fully integrated, grocery-specific, retail business suite based on commercial best practices EBS will replace over fifteen aging legacy business systems EBS will be deployed over four separate and distinct phases or increments
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EBS Incremental Deployment
Increment 1 – Merchandising ( ) Increment 2 – Replenishment ( ) Increment 3 – Sales Channel ( ) Increment 4 – WMS ( ) Power HQ Purchasing and Vendors Vendor Portal Items and Assortments Pricing and Promotions Category Analytics Planogramming Bill Back Management Store Portal Power DAX & Power IM Inventory Management Emerald & Retail ONE Ordering & Receiving POS Mobile POS Transfers, Returns, Adjusts Self-Checkout Scales Power Enterprise Advanced Forecasts & Optimization Mobile Shopper Warehouse Management Inventory Accounting eCommerce Signage Purchasing & Replenishment Mobile Store Manager & Mobile Transportation Optimization Loyalty Campaigns Dock Scheduling Promotions & Coupons Yard Management Financial Management Order Management & Billing P2PE Payment Gateway
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Store Replenishment in the Future
Customer Journey Customer Demand Product Assortment Customer Convenience POS PHQ RELEX DAX Store Centric Technology Providing Operational Efficiencies Leading To An Improved Customer Shopping Experience Operational Efficiencies Increase sales by category Reduce overflow stock Improve assortment planning Increase employee productivity Increase planogram compliance Reduce days of supply (DOS) Reduce out of stocks (OOS) Pain Points Product availability - Not in Stock Not enough space for fast moving items Patrons unable to reach items on top shelf Assortment specific for the store Increase amount of salvage and waste High book inventory RELEX Store Specific planograms – use the advanced capabilities of the recently implemented RELEX applications to produce store specific planograms that are both inventory and assortment optimized to enhance DAX/IM ordering capabilities. DAX Optimized Ordering - Allow for predictive decision-making by providing awareness of items that need to be ordered, and full visibility of prior and anticipated inventory levels based on sales performance. Enhance Receiving - Support FDS, DSDS, and DSD vendors across CONUS and OCONUS locations. Enable Perpetual Inventory Management - Provide total, centralized and enterprise-wide inventory management POS – will provide customer with in store, online and mobile shopping capabilities
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Cindy Carlson – Vice President, Professional Services – RELEX
Optimizing the Store with RELEX Cindy Carlson – Vice President, Professional Services – RELEX System Overview Commissary Go-Live Preparation Insights/Analytics Operational Benefits
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RELEX – DeCA EBS System Overview
FS Foundation Services CCM Customer Centric Merchandising SOW Store Operations Workbench Floor Planning
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RELEX - Foundation Services
Manage data, integration, and the entire consumer centric journey through clustering, assortment, space, store communications, and analysis. Master Data – one central data source for every retail channel. Master integration – seamless & synchronized for all solutions Workflow Manager – Integrated project management to not just track progress but to drive events Easily report, structure views, & share information between groups FS Master Data Master Integration Workflow Manager Content Publication
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RELEX – Customer Centric Planograms
Strategic & Store specific planograms optimized for inventory, assortment and presentation created and maintained using advanced automation, with unmatched speed and scalability. Next generation planogramming of any configuration display. Fuse merchant-centric assortment guidance with supply chain and leverage the industry’s most automated and only optimizing space engine. Unparalleled business user and technical scalability full planogram lifecycle, with no cumbersome user scripts and action lists. Generate store planograms that empower stores to easily implement categories and feedback. CCM Plan Automate Optimize Analyze & Report
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RELEX – Store Operations Workbench
Facilitate execution & store collaboration with web-based, on demand, dynamic store & stakeholder publishing featuring structured audit & feedback capabilities. On-Demand – always up to date and removes the need for time consuming, error prone PDFs Enable customized views such as new and top product highlights, reports, and profile views. Direct and receive structured feedback on planograms, existing space allocations, and other vital data, in a concise, actionable format, not hundreds of s. Share planograms and capture annotations with stores, regional managers, and other stakeholders. SOW Design Store Views Prompts on User Interface Dynamic Store Views Store Audit & Feedback
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RELEX – Floor Planning Distributing space intelligently between categories and subcategories leads to increased sales and space efficiencies capabilities. Providing automation of repetetive tasks Maintenance of category space Optimization of store space Categories, Departments, impact of change forecasting Reporting insights and analytics Heat mapping/ Hot Spots Adjacency calculations Fixture management Publishing floor plans Share floor plans with stores, regional managers, and other stakeholders. Whole Store Department Category Chicken Beef Milk Yoghurts Fresh Food Frozen Produce Bakery Non-Edible Grocery Beef Milk Yoghurts
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Vendor Collaboration with DeCA
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Partnering with DeCA to Focus on Continuous Category Management
Set up Plan 1 Review Align Design Strategies Optimize Store Space 3 Drive Space Efficiency Optimize Make room for high performing items End to End category management means the first step is continually fed by the last Category Role and Definition CDTs New SKUs Buying Strategy 2 Identify Customer Customer Habits Focus Derive Ranges Model Forecast Insights and Analytics Define Clusters Assortment 4 5 Category Performance Forecast Adjustments Lessons Learned 9 8 7 6 Agile Replenishment Implementation Space Aware Supply Chain Optimize Planograms Create Planograms View/Edit Order Proposals Update Inventory Forecasts Adjusted Set in Store Feedback Compliance Measures Allocations Shelf Space Automate / Optimize Action Defined Strategy Merchandizing Strategy National/Cluster/Store
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Commissary Go-Live Preparation
Enterprise-wide training of DeCA employees on the planogramming solution. Visited commercial grocers and conducted reviews across numerous grocery chains Reviewed current planogram compliance and performed analysis of DeCA’s existing replenishment processes Assessed and provided recommendations to category space allocation and current inventory levels Assessed and recommended changes to commissary assortment, including product optimization for all categories Assessed the flow of the store and shopping patterns, and recommended appropriate improvements Ensured items with high loyalty to patrons remained in set Published optimized, store-specific plans for all planogrammed categories in each commissary Produced and reviewed analytics and insights for each commissary based on planogram changes made
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Understanding Competitors’ Store Flows and Merchandising
A few examples
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Insights and Analytics by Commissary
Planogram or Product level reports can be used to analyze results, reports can be exported in PDF / Excel with simple to use template files e.g. Space, Movement and Sales
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Insights and Analytics by Commissary
Analytics produced showing metric variances between original planogram in store versus new, optimized planogram. PRODUCTS REMOVED FROM ORIGINAL PLANOGRAM Product code Product name Sales vol Sales $ SAUCE TOMATO BASIL 7.06 $13.6 SAUCE ALFREDO 1.91 $3.8 CHEESE ROMANO 23.58 $54.0 SAUCE RSTD TOMATO 5.83 $12.7 SAUCE RSTD GRLC 5.31 $11.6 SAUCE SWEET MARINARA 8.45 $18.4 SAUCE TRADITIONAL SMALL 5.02 $10.6 SAUCE RSTD ONION 3.41 $7.5 SAUCE WHITE SMALL 3.52 $8.5 SAUCE TRADITIONAL LARGE 4.40 $8.0 SAUCE WHITE LARGE 0.70 $1.1 SAUCE RED 0.27 $0.4 SAUCE ORIG GF 2.85 $10.0 SAUCE MROOM ORIG GF 2.56 $8.9 SAUCE GARLIC ORIG GF 1.85 $5.7
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Benefits of the RELEX Planogramming Solution
Increase sales from having the right items in the right stores Reduce out of stocks Reduce shrink by balancing days of supply and shelf life Better use of working capital by reducing an abundance of slow moving items Ability to target local patron’s needs Ensure items with high loyalty to patrons remain in set Increase in-store planogram compliance Enhance customer satisfaction
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Jeremy Jefferson – Senior Business Analyst – NCR
Maintaining the Store with EBS Increment 2 Jeremy Jefferson – Senior Business Analyst – NCR System Overview Commissary Go-Live Preparation Solution Use Cases (As-Is versus To-Be) Power Analyzer - Insights/Analytics Operational Benefits
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Components of EBS Increment 2
Precision demand forecasting based on sophisticated algorithms Order optimization with support for numerous replenishment parameters Centralized automated inventory management Forecasting Features include: Seasonality, Calendar Events, Promotions, and Forward Buys Ordering Features include: Scheduling, Safety Stock, Ordering Rules, and Smart Shelf Life Power DAX Real time perpetual inventory on all inventory transactions Supports parallel inventory counts and financial valuation processes Inventory Features include: Perpetual, Smart Counts, Adjustments, Returns, and Valuation Receiving Features include: Free, Purchase Orders, ASN/Nex, and Automatic Power Inventory Provides corporate insight into dynamic operational and financial information Utilizes drill down capabilities to measures progress of KPIs over time Offers timely, accurate data for strategic and operational decision making Analyzer Page 2
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EBS Increment 2 - Data Flow Between Systems
HQ – Item Master Vendors Categories Master Catalog Store Catalogs Order Status – Orderable/Non Orderable DAX – Forecasted Ordering Automated Order Generation Item Parameters Master Inventory Manager – Perpetual Inventory Real Time Inventory Master Financial Transactions (Cost, Adjustment, Returns) Power HQ Power DAX Power Inventory 22 Page 3
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Power DAX Dashboard Page 14
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Commissary Go-Live Preparation
Full store scan for parameter validation Commissary Go-Live Preparation Provided Headquarters training in March 2018 to DeCA Store Operations team Provided store-level training for all relevant personnel Reviewed DeCA’s business needs and processes Established ordering parameters to meet consumer demand and inventory controls Performed Balance-on-Hand (BOH) validations Performed full store scan for parameter validation Ensured backroom is organized to verify counts as needed Verified order schedules and order parameters for commissary within DAX Ensured all required personnel were assigned the necessary user roles and permissions Supported full deployment of whole-store ordering, receiving, and inventory management Monitor store personnel to ensure they properly perform the following: Ordering, Receiving, Cycle Counts, Adjustments to min display (as needed), and Adjustments/Returns in Power Inventory.
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Power DAX and Power Inventory Use Case Solutions
Special Orders Shipper/Pallet Modules Accurate BOH Receiving DSDS Orders Calendar and Historical Events Contingency Orders Partial Receipt/Zero Out an ASN Order Forecasting Special Orders Current DAX/IM Solution Currently there is no way to differentiate a normal order from a special order which results in special orders affecting future forecasting DAX would consider a special order an outlier so it would not take the special order into consideration when forecasting future orders
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Power DAX and Power Inventory Use Case Solutions
Shipper/Pallet Modules Current DAX/IM Solution Balance on hand for shippers manually updated Time consuming Increases the risk for error in maintaining an accurate inventory Modules will be fed from HQ to DAX/IM The contents within the shipper/pallet are known Once received at store, the contents’ BOH’s automatically update With an updated BOH, DAX will not order additional product unless there is a demand for it Maintaining Accurate BOH Current DAX/IM Solution The ability to monitor and hold stores accountable for managing the zero/negatives, NIS BOH validations, and cycle counts is non-existent Stores may not be completing these validations on a daily basis Smart counts automatically generates items with potential BOH discrepancies for stores to verify Frequency and amount of smart counts can be determined at corporate level Able to view store compliance through DAX Dashboard and reporting
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Power DAX and Power Inventory Use Case Solutions
Receiving Current DAX/IM Solution Delays in closing pulls creates opportunities for inaccurate BOH’s Leads to imprecise ordering and out-of-stock conditions BOH’s will be updated upon acceptance of receipt in the handheld – no longer a need to close pulls DSD-S Orders Current DAX/IM Solution DSD-S orders are created manually and sent via , fax or a phone call The orders are not forecasted, which increases a risk of inaccurate orders Power DAX/IM has the ability to provide recommended orders for DSD-S which will result in more accurate orders, once BOH’s and min displays are entered for DSD-S items Orders will be sent to electronically to the vendor No longer a manual process of faxing/ ing/calling in the order
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Power DAX and Power Inventory Use Case Solutions
Calendar/ Historical Events Current DAX/IM Solution No forecast algorithm related to Store/Area Specific Events: Weather Related Events Base Events (troops return from deployment) Calendar Events are designed to bring the increase or decrease in sales from a past event Increase demand forecast during event and decrease demand post event Set at store level Contingency Order Current DAX/IM Solution Stores place orders based off of previous orders, or order fast moving items only Results in out of stocks and/or excess stock Blind ordering C-move is not being sent to create a forecast DAX will create forecasted orders for the next 30 orders The file will be supplied to the distributor electronically With future processes, the need for contingency orders will be greatly reduced. No longer require c-move This eliminates the need for management to create contingency orders every 3 months
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Power DAX and Power Inventory Use Case Solutions
Partial Receipt/Zeroing Out an ASN Current DAX/IM Solution Time consuming Susceptible to error due to manual process Power IM will allow DeCA to accept partial delivery when the remaining order is in transit or is missing If the remaining POID is rejected or never received, a manager will have the ability to “zero out” the rejected order to allow for the appropriate BOH’s to update, while the BOH’s for the rejected product remains unchanged Order Forecasting Current DAX/IM Solution Order forecasting depends on c-move C-move missing periodically With t-log being fed incrementally throughout the day, order forecasting no longer dependent on c-move Near real time perpetual inventory updated every 15 mins
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Power Analyzer – Insights and Analytics
Transforms data into actionable items with its unique drill down capabilities – provides dynamic analysis down to the Store/Product/Day levels. Provides DeCA with dynamic reporting data and customizable configurations to capture KPI performance and trends, including comparison over time periods. Analyzer’s dashboard-style business intelligence reporting will help managers easily analyze their commissary’s performance and determine root-causes of inventory and replenishment anomalies within minutes
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Benefits of Power DAX and Power Inventory
Increase sales from having the right items in-stock Typical 1%-3.5% sales increase Reduce out of stocks through algorithms, events, and seasonality 60%-90% improvement in shelf availability Reduced shrink by balancing days of supply to meet consumer demand 20-30% spoilage reduction More efficient business model by decreasing back stock 10%-25% reduction of store-level inventory Ability to be proactive for store specific promotions/events Enhance customer satisfaction by in stock conditions and fresh perishable product Focus on Proactive Inventory Management
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