1. AUSTRIA and its norms
Herbert PETZ

2. Normal norms Come on time “Guten Tag” “Hallo” or “Servus”
Good day
Formal
“Hallo” or “Servus”
Hello
Less formal
Shaking hands is really common
Not to hard, not to soft
Looking in the eyes (really important)

3. Normal norms “Herr” or “Frau” and family name Never forget the title
Mister and Misses
Never forget the title
Mag., Dipl.-Ing., Dr., Hofrat, Komm.-rat.
Use “Danke” and “Bitte”
Thank you and Please
“Auf Wiedersehen” or “Tschuess”
Good bye or bye bye
Loud and clear

4. At the table Wait for the waiter to be seated Open the door
When there is one waiter-women-you
When there isn’t one men-women
Open the door
Help in the jacket
Women sits towards the rest of the restaurant
Help the women to sit down
If she stands up / when she comes back
Stand up as well

5. Business norms Come always on time Be well dressed Always women before
Act ‘gentleman like’
Introduce the person you are coming with
Never forget the title
Normal handshake
Keep in contact

6. THANKS FOR YOUR ATTENTION