1. System Implementation & Transition Planning
Michael Veltri
Port Authority of Allegheny County
Pittsburgh, Pennsylvania
2013 Fare Collection Workshop/
TransITech Conference

2. System Implementation & Transition Planning
Introduction to Port Authority of Allegheny County
Fare Collection Equipment
Fare Instruments
Rollout
Equipment and Fare Products
Upcoming Deployments
Rollout Preparation
Closing Remarks
2013 Fare Collection Workshop/
TransITech Conference

3. Port Authority of Allegheny County
ConnectCard
25th Largest Transit Agency
Ridership: 65 Million
775 Square Mile Area
Bus, Light Rail, Incline
2013 Fare Collection Workshop/
TransITech Conference

4. Bus Operations 733 Buses 102 Routes 3 Dedicated Bus Ways (18.5 Miles)
4 Garages
1 Heavy Repair Center
53 Park And Rides With 13,000 Spaces
2013 Fare Collection Workshop/
TransITech Conference

5. Light Rail Operations 83 Light Rail Vehicles 27 High Platform Stops
52 Total Stops
26.4 Miles Of Double Track
2013 Fare Collection Workshop/
TransITech Conference

6. Incline Operations 2 Inclines 2 Cars On Each Incline
Historic Landmark 1870’s
Monongahela
Duquesne
2013 Fare Collection Workshop/
TransITech Conference

7. Fare Instruments ConnectCard (Plastic Mifare Card)
Annual Pass
Monthly Pass
Weekly Pass
Stored Value
Limited Use Connectix (RFID Paper Ticket)
10 Trip Product
2013 Fare Collection Workshop/
TransITech Conference

8. Fare Instruments Employee ConnectCard (RFID Sticker)
10 Year Unlimited Pass
University IDs (Dual Chip RFID and HID w/ Magstripe)
University Specific
University Supplied
Positive List Controlled
University of Pittsburgh (40,000)
Carnegie Mellon University (20,000)
Chatham University (2,700)
2013 Fare Collection Workshop/
TransITech Conference

9. Fare Collection Equipment
Vendor - Scheidt & Bachmann
Equipment
1,129 Fareboxes (Bus, LRV, Fare Booth)
100 Smart Card Validators
19 Cash Receiver Systems (Vaults, Garage PCs & WIFI)
62 Ticket Vending Machines (TVM)
107 Sales Office Terminals (POS-SOT & RSOT)
20 Handheld Smart Card Readers
2 Personalization Equipment
3 Year Maintenance Contract
2013 Fare Collection Workshop/
TransITech Conference

10. Equipment and Products
Rollout
Equipment and Products
2011
Fareboxes and Vaulting Equipment on Vehicles (April)
Multiple Internal Pilot Tests (February)
University of Pittsburgh ID Pilot and Launch (June)
2012
Service Center Sales Office Terminals (January)
Fare Booth Farebox Installation (February)
Customer Service Web Portal (February)
Annual Pass (March)
TVM Installation (May)
2013 Fare Collection Workshop/
TransITech Conference

11. Equipment and Products
Rollout
Equipment and Products
2012
ConnectCard Customer Pilot (June)
3rd Party Retail Sales Office Terminal Pilot – 2 Giant Eagle Locations (August)
Monthly Pass Public Launch (November)
Weekly Pass Public Launch (December)
2013
Carnegie Mellon University ID Pilot (January)
All Giant Eagle Sales Office Terminal Install (February)
All Giant Eagle Sales Office Terminal Launch (March)
2013 Fare Collection Workshop/
TransITech Conference

12. Rollout Upcoming Deployments
2013
All Platform Equipment Installed (TVM & Validators)
Stored Value Public Launch (March)
Validator Pilot Test (March)
Customer Self Service Web Portal Pilot (March)
Validator Public Launch (April)
3rd Party Retail Sales Outlet Terminal Installs (April)
Independent Retail Partner Sales
3rd Party Retail Outlet Web Portal
Connectix in Ticket Vending Machine
Addition of Single Trip Product on Connectix
2013 Fare Collection Workshop/
TransITech Conference

13. Rollout Upcoming Deployments
2013
Institutional Web Portal
Chatham University ID Pilot and Launch
Carnegie Mellon University ID Launch
Regional Transit Partner Interoperability Pilot and Launch
5 Agencies in Allegheny Region
Shared Stored Value
Sale of Products on PAAC Service Center SOTs
Clearinghouse for Transactions
2014
Employer/Employee Web Portal
Social Service Agency Web Portal
Additional Updates to System
2013 Fare Collection Workshop/
TransITech Conference

14. Rollout Preparation Documented Standard Operating Procedures
Before and After Smart Card Implementation
Phased Product Deployment
Internal Pilots
Feedback
Expected Outcomes
Phased Equipment Deployment
Pilot for Equipment
2013 Fare Collection Workshop/
TransITech Conference

15. Rollout Preparation Documented Test Procedures for Each Phase
Pilots for Products and Equipment
Details on How it’s Run
Who Needs to Participate from Various Departments
Expected Outcomes and Feedback
Public Campaigns and Collateral
What is Coming Next
Instructional Collateral on Usage
2013 Fare Collection Workshop/
TransITech Conference

16. Rollout Preparation Internal Communications
Interoperability with Regional Partners
Equipment install
Shared Smart Card Keys and Branding
Processes in Place
Clearinghouse
Pilot Coordination
2013 Fare Collection Workshop/
TransITech Conference

17. Closing Remarks Phased Rollout Approach 2013 Fare Collection Workshop/
Benefits
Manage and monitor products and equipment issues
Eases resource needs by each department
Focus on customer needs
Drawbacks
Each additional deployment raises new issues for customers and employees
Lengthened period of flux
Educational changes for customers and employees to account for new products and equipment
Mix of Old Paper Products and New Smart Card Media
2013 Fare Collection Workshop/
TransITech Conference

18. Alternative Electronic Fare Media For Regional Integration
Thank You
2013 Fare Collection Workshop/
TransITech Conference