1. Jazzed About Staffing! Changing the Culture: Investing in Staff Sabrina Reed, Deputy Director Unemployment Insurance Branch Employment Development Department State of California

2. Staff Retention – Preparing for the Next Recession
The Great Recession
Retention begins with the staff/culture
Hiring Strategy Redefined
Silo’d functions to Multi-function-trained staff
Permanent Intermittent Staff
Workload Production System
Daily Production System – to track hours worked, MPUs, staff averages, etc.

3. Staff Retention – The Fun Stuff
Compressed Work Week (CWW) and Alternate Work Schedule (AWS)
Leadership Development Training
3600 Assessment
Mentoring Program
UI Leadership Academy
Teleworking
Hoteling or “Hot Desking”
Sit/Stand Workstations
Shift in mindset – for management

4. Staff Retention – By the Numbers
Historical Attrition
Today’s Attrition
Staff Grievences reduced by 81%
Personnel Transactions reduced by 72%
Historical Attrition – Mid-recession 2012/13 – 384
Today’s Attrition – last year 2015/16 – 289
25% reduction
Grievances – (#1 sited - Dignity Clause)
Personnel Transactions – (AWOL, Dismissals, Adverse Actions, Fitness for Duty, etc.)
2012/13 – 33
2015/16 – 9

5. Thanks for listening. Jazzed About Staffing
Thanks for listening! Jazzed About Staffing! Changing the Culture: Investing in Staff