1. United States Army Financial Management Command (USAFMCOM)
E-Commerce Sustainment Team (ECST)
Postal Education
UNCLASSIFIED
Service to Soldiers

2. Creates TR File for day’s sales
Daily Business
Meters & Scales/POS
CPS v8.0.2
Creates TR File for day’s sales
Postal Account
EagleCash Cardholder
End of Day
Cash + ECC = Total
Total amount on 1412 Online
Total = Total incoming sales for Day
Cashier
Entering EagleCash transactions into 1412 Online
Select “Entry then Owner”
Select “Basic AIC then “680“
Enter Amount in “Balance $”
Press “Submit”
Select “1412 Report”
Ensure sales = “680” entry
NOTE: With the new POS System. The 680 on the 1412 is automatically completed.
Inputs transaction & amount
Entering EagleCash transactions into POS
End of Visit
Key in amount to be debited
Select “Military Payment Card”
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3. Update “HotList” on EC laptop:
Start of Day
Update “HotList” on EC laptop:
The Cope retrieves “HotList” daily via SVC Portal
Save the “HotList” in the List Packages Folder within the EagleCash Folder on Desktop
Open EagleCash Folder
Using the mouse click on the “Card Processing Station” icon
Click on the HotList icon
Select List Packages (Location where latest version of “HotList” has been saved)
Click “Ok”
NOTE: If laptop is using LAN settlement, the HotList is updated automatically when TR files are delivered.
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4. Transaction Processing
EagleCash:
Clerk compares name printed on the back of the EC card against ID card
Clerk inserts Customers EC card into EC POS Terminal
Clerk enters amount of sale total into the EC POS Terminal
Clerk verifies the amount entered
Clerk rotates EC POS and asks customer to confirm sale amount on the EC POS terminal by entering their 4 digit PIN number
1412 Online: PFO/COPE/Finance Supervisor selects:
"Entry, Owner, and select "AIC 680" from "Basic AIC", then enter an amount in "Balance $"
Press "Submit"
Select "1412 Report" from left side menu
Ensure sales = AIC 680 entry
NOTE: With the new POS System. The 680 on the 1412 is automatically completed
POS: Clerk selects “End of Visit” on POS screen, keys in the amount debited from ECC, and then selects “Military Payment Card”
Clerk provides the customer with a receipt (PS Form 3544) in addition to the receipt from the EC POS
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5. Clerk reconciles business for the day as usual
End-of-Day Processes (Postal Clerk)
Clerk reconciles business for the day as usual
Run Postal USPS POS closeout report
Verify AIC 680 (EFT Payments) against total from EC POS
Run EC Detail report from EC POS Terminal
From the main menu select the “Reports” Icon
Next screen select the “Detail” Icon
Detail report will print
Clerk provides the POS report, cash drawer, and EC POS reports to the COPE
Clerk provides the EC POS terminal to the COPE to upload the transaction to the EC Laptop
With this section, the COPE will simply have to run the reports on the POS to get the totals from that terminal. They can then compare all of the POS terminals against the 680 on the This ensures that POS and POSone are communicating with each other.
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6. The EagleCash end of day process consists of these steps:
End-of-Day Processes (COPE)
The EagleCash end of day process consists of these steps:
Print POS report and upload transactions to the laptop
Zip and transmit all files to Base location folder located within AKO EagleCash home page
Complete Online AMPS 1412 For Meter/Scale Locations Only
USPS Point Of Sale operations do not require Online AMPS 1412 entries
Keep Register and EC POS terminal receipts as supporting documents with Daily Business reports (4 Years)
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7. COPE runs detail report on each POS terminal
End-of-Day Processes (COPE 2 of 4)
COPE runs detail report on each POS terminal
From the main menu select the “Reports” Icon
Next screen select the “Detail” Icon
Detail report will print
COPE uploads EC POS terminal to Laptop via USB to serial cable
Connect serial cable attached to COM Port of the terminal to a serial port on the computer or USB via the USB to Serial Cable adapter
Click the “Collect Transaction” icon (Calculator)
On the EC POS T4220 terminal Press 2 for BATCH and ENTER PASSWORD “0000”
Click “OK” and then CPS v8.0.2 will automatically communicate with the terminal connected to the computer and start the collection process
When Complete, click “OK” on EC Laptop
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8. End-of-Day Processes (COPE 3 of 4)
COPE uploads Postal EC transactions to FRBB by uploading to the SVC Portal
Select the Zip icon from the “Card Processing Station” screen
The Zip Transaction Files box is displayed, click “OK”
The zip file information will now show on the screen
Click “OK”
Upload file created in “List Packages” folder to FRBB via the SVC Portal in the “EagleCash Post Offices” folder
NOTE: If laptop is using LAN settlement (the Globe Icon), the files are transferred directly to
the FRBB via the internet, and the Hotlist/Warmlist are updated automatically. The CPS Menu will look like this
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9. End-of-Day Processes (COPE 4 of 4)
COPE completes Postal Online AMPS End of Day 1412 for Meter/Scale Sites
AIC 680 = The sum of EC sales from POS and previous day authorized cash retained that has been converted to the Postal deposit card and uploaded that day for processing
AIC 752 = Cash retained for today to be converted to EC Postal deposit card on the next business day
COPE determines the total amount of cash in excess of authorized cash retained that will be taken to Finance on the next available business day to be placed on Postal Deposit Card
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10. Postal Deposit Process
COPE determines amount of Cash Deposit according to guidelines and prepares Cash Deposit Voucher
COPE takes Cash Deposit, Cash Deposit Voucher, and EagleCash Deposit Card to the Finance Office
Finance Office confirms/accepts Postal Cash Deposit, and loads matching value on the Postal EC Deposit Card
COPE returns full amount of Deposit from the Deposit Only card using Kiosk, directly to the PFC associated account embedded on the card chip
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11. EagleCash POS Terminals
Hardware Maintenance
EagleCash Laptop
Keep screen clean with soft cloth
Use FRBB provided electric air blowers to clean keyboard
EagleCash POS Terminals
Unplug at night
Clean screen and keyboard with only damp soft cloth
Clean card reader slot with FRBB provided electric air blowers and Card Reader Cleaners
Service monthly by cleaning printer area with soft cloth
Service monthly to determine adequacy of paper supply
Rotate Point of Sale devices regularly to keep internal battery strong
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12. DSN 312-955-3555 Toll Free 877-973-8982 eagle@bos.frb.org
Troubleshooting Hardware
EagleCash
Technical Level 2 Support
Addresses more in-depth hardware issues
Technical issues Tier 1 has determined requiring Tier 2 support
Hours of Operation: Monday – Friday 0800 to 1700 EST
Tier 2
Tier 1
Customer Service Center (CSC)
Technical Level 1 Support
Assist with most issues pertaining to EagleCash Program
If unable to resolve, CSC will turn the call to Technical Level 2
Hours of Operation: Monday – Friday 0100 to 1900 EST
DSN Toll Free
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13. Do’s and Don’ts DO DON’T 13 Batch out daily (EVERY DAY)
Contact FRBB/ECST for any incongruities/questions/concerns
Swap back-up devices at least every 30 days to prevent aging
Upload MOKI devices at least once a month, even if they’re not used
Ensure the hot/warm list is updated on all devices daily
Conduct 100% Inventory during RIP/TOA, as well as routine 10% Inventory
Post inventory DA2062 on the SVC Portal, and to ECST AOR Manager
DON’T
Attempt to Reimage any EagleCash Laptop
Delete any SVC programs from the EagleCash Laptop
Wait to batch-out POS devices
Utilize the EagleCash Laptop for anything other than E-Commerce activities
Exchange POS devices with any other agency unless approved by ECST/Treasury/FRBB
Leave theater without assisting replacements with creating new user accounts in CPS
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14. Point of Contact Information
U.S. Army Financial Management Command
Director, U.S. Army E-Commerce
Juan De Jesus
Office: (407)
Cell: (407)
EagleCash Program Manager
Charles (Tony) Taylor
Office: (317) (DSN: 699)
Cell: (317)
E-Commerce Sustainment Team (ECST) Lead
Israel Reyes
Office: (317) (DSN: 699)
Cell: (317)
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15. Point of Contact Information
U.S. Army Financial Management Command
E-Commerce Sustainment Team (ECST) CENTCOM AOR
Walter Riley
Office: (317) (DSN: 699)
Cell: (317)
E-Commerce Sustainment Team (ECST) USAREUR AOR
Darnell Tisby
Office: (317) (DSN: 699)
Cell: (317)
E-Commerce Sustainment Team (ECST) CONUS
Joshua Bustos
Office: (317) (DSN: 699)
Cell: (317)
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16. Questions
Types of Media & Cables – Pros/Cons
UNCLASSIFIED

17. UNCLASSIFIED
Service to Soldiers