1. Modem Overview Gateway Access Service and High Speed Access Simplify your operations
Norma Da Silva
Bell Wholesale Product Management
March, 2014

2. Agenda Bell Business Portal Modem offerings Specifications and guides
Discontinued modems
Ordering modems
Bulk modem orders
Modem tracking
Modem notification
Modem return / swap

3. Bell Business Portal
The Bell Business Portal provides links to the following modem information and support services:
Modem ordering and tracking
Modem returns and swaps
Specification and guideline documentation

4. Modem Offerings
The following modems are currently available for Purchase and/or Rental via the Ordering link on the Bell Business Portal:
Product
Modem
Availability
Compatibilities
Supporting
GAS FTTN
Smart RG SR505N
*contact your account representative to order
Purchase / Rental
VDSL2 /
Wireless
VDSL2
FTTN 25 Mbps, 50 Mbps or optional upstream speed of 7 Mbps or
10 Mbps
Technicolor TG582n
Purchase
ADSL /
ADSL or ADSL2
Legacy or FTTN
Up to 16 Mbps and
1.0 Mbps or less
Sagemcom 2864
VDSL /
ADSL, VDSL2
All speeds except HSA
HSA
Alcatel Speedtouch
Rental
ADSL
HSA 6 Mbps

5. Modem Specifications and Guides
Modem specification documents can be found on the Bell Business Portal under Service Provider Support / Product Information.
Modem Type
Specifications
User Guide
Smart RG SR505N
N/A
Sagemcom 2864
Technicolor TG582n

6. Previous Availability
Discontinued Modems
The following GAS FTTN compatible modems have been discontinued
Modem
Previous Availability
Compatibilities
Supporting
Motorola 2210
Purchase
ADSL
ADSL or ADSL2
Legacy or FTTN
Up to 16 Mbps and 1.0 Mbps or less
2Wire 2701
Purchase / Rental
ADSL / Wireless
Alcatel-Lucent CellPipe 7130
Rental
VDSL / Wireless
VDSL2
FTTN 25 Mbps, 50 Mbps or optional upstream speed of
7 Mbps or 10 Mbps

7. Ordering Modems GAS FTTN HSA
Modems are available via the Bell Business Portal as either a bulk purchase order or individual purchase or rental when placed simultaneously with the GAS FTTN order
Effective August 2013, the portal restriction which requires you to either order Sagemcom modems or enter the serial number of your Sagemcom modems for VDSL orders has been removed
HSA
For HSA service, ISPs can use their own CPE modems or rent a Bell provided modem by selecting “Contracted” when placing an HSA 6 Mbps order

8. Bulk Modem Orders
Click the Bulk Modem Order link at the bottom of the navigator panel to:
Create a new bulk order (click on the Go button)
Swap a defective modem previously purchased via a bulk order
Return a modem previously purchased via a bulk order
If the Bulk Order delivery status is still in the Shipped status but the modems have been delivered, call Bell Wholesale Customer Service at

9. Modem Tracking Modem information section
This section of the order provides modem tracking information for single purchased modems (i.e. modems not purchased in bulk), including the serial number and specific delivery statuses such as Shipped, At Depot, Delivered, etc.
Use this section to track the delivery of your modem using the tracking number on the order in this modem information section

10. Modem Notification
If an ordered modem has not been delivered by the due date it will appear in the Assigned queue in addition to the Orders Requiring Attention queue
The following message will appear on the order:
“Due date missed due to late modem delivery”
Actions required by the ISP will vary depending upon the modem delivery status which may indicate Shipped, At Depot, Returned, No info, etc.
In some cases it may be necessary to contact Bell Wholesale Customer Service at

11. Modem Return / Swap - GAS
If you are returning a modem, the serial number of the modem returned must match the serial number recorded on the order
Purchased modems can be returned within 30 days of delivery via a Change order
Rented modems can be returned at any time via a Change order
Defective Modem Swap
If the Bell-supplied modem is not received in time for the installation, or is determined defective by the Bell technician:
ISP may request a revisit by a Bell technician
Create a “Change” order in HOTS
Select “Yes” for “Configure Bell supplied modem”
There is no additional or DMC charge for the revisit to install and power up a Bell-supplied modem in this case
ISPs are accountable to swap out the defective modem via HOTS
Returns kits and swapped modems will be sent to the shipping address indicated on the order unless modified

12. Modem Return / Swap - HSA
HSA modem return processes and training documentation can be found on the Bell Business Portal under Service Provider Support / Customer Training
HSA modems are returned by requesting a return kit online

13. Feedback
We want to hear from you! What additional assistance and support can we provide you to ensure the transition runs as smoothly as possible? Please send comments and suggestions to

14. Thank you