1. Confidential – Oracle Internal/Restricted/Highly Restricted

3. Oracle E-Business Suite Analyzer Diagnostic:
A MUST HAVE for All Companies
Nicholas Angelis Director Customer Support, E-Business Suite, CRM Applications, Oracle
Mike Mitchell
Senior Manager
EBS Proactive Support, Oracle
October 23, 2018
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4. Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.
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5. Program Agenda Accessing the Analyzer Index EBS Analyzers1
Accessing the Analyzer Index
EBS Analyzers
Analyzer Infographic
New features
Upcoming features
Customer Feedback
Demo
Q/A 2 3 4 5 6 7 8
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6. Accessing the Analyzer Index
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7. EBS Analyzers
The Analyzer is Oracle’s premier analysis and troubleshooting tool for E-Business Suite issues.
Goal and Purpose of the Analyzer:
May provide instant solution to a known problem.
Collect data utilized by support and development in resolving SR’s.
Minimizes the number of files required for upload.
Provide health checks.
Via the Concurrent process, Users can run without DBA assistance.
Draws upon the security provided by an E-Business Suite responsibility.
Benefits of an Enhanced Framework
Ability to manipulate the output to easier resolve issues.
Inclusion of Diagnostic Apps Check in some analyzers.
Log a Service Request from the analyzer output.
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8. 87 30% Analyzer Infographic data collection
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9. New Features Enhanced Search in all tiles.
Multi-sort on all columns for every check.
Scramble Data.
Enhanced Execution Summary.
Cloud Instance Identification.
What's New.
Back to top functionality.
Analyzer signatures and solutions are updated on a regular basis.
This new release is focused on expanding the usability of the output.
Improved User Interface.
Additional and more powerful views of the data collected.
The new user interface provides powerful features that allow for quick insight to data that will reduce the time for resolution.
Having multiple views that can be sorted and searched across permits for targeted data analysis.
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10. Improved User Interface
UI view for EBS.
Clean, intelligent view.
Dashboard view on homepage.
Better use of real estate, allowing addition of links for key functionality.
New user interface will be familiar to those using as it uses the same layout and icons.
Dashboard view with intelligent tiles
Less cluttered look ( less is more)
Additional navigation that allows for
Discovery of additional Proactive Service Offerings ( other analyzers, menu bundle tool )
Logging a NEW Service Request
FAQ for the analyzers to keep up to date on any issues
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11. Enhanced Execution Summary
Overview of ALL execution information checks in one location.
Example: Click on errors icon, this displays ALL errors identified by the analyzer with proposed solutions.
Quickly review issues impacting the instance.
Execution Summary allows for an overview of each specific signature result.
Drill down and search across all errors/warnings/passed and informational checks.
Allows for quick resolution of issues that are of one specific type.
No need to go to each tile to see each signature type.
Passed Checks (not shown from main report)
This will show all issues that passed but is not displayed in the analyzer as they are setup to only show on failure. However it is important to know that they executed and were successful.
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12. Enhanced Execution Summary
ALL checks that passed but are not displayed in the analyzer data view / full view as they are setup to only show on failure. However it is important to know that they executed and were successful.
Passed Checks (not shown from main report)
This will show all issues that passed but is not displayed in the analyzer as they are setup to only show on failure. However it is important to know that they executed and were successful.
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13. Cloud Instance Identification
Cloud instance identification is easy to see with the new user interface as a cloud icon is provided next to the analyzer version as well as in the execution details ( not shown)
Analyzers will be run on cloud instances.
Output is identified and noted via cloud icon.
Identification is based upon the server domain.
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14. What's New
What’s New
A Modal window that contains information regarding the latest changes / new functionality to the analyzer.
New/ Updated Checks
New / Updated Features
Information regarding the latest changes / new functionality to the analyzer.
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15. Scramble Data
With the scramble data feature, customer can now scramble any data they do not want displayed. Once the data is
Scrambled the output will need to be re-saved as “Web Page, Complete”, otherwise the changes will be lost.
Open and signature that returns rows and click the padlock. The padlock will turn yellow to indicate that it is active. Click ok on the popup that explains the page must be re-saved as “Web Page, complete. Enter a numeric key to scramble the data. Click on column(s) to mask the data.
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16. Enhanced Search
With the enhanced search you now can just enter your search criteria and press enter. The search feature will look in all
Checks regardless if they are expanded or collapsed.
Search
- Left Hand side shows before search and right hand shows search after entering criteria – PO_ACTION
Allows for reduction of data based upon the search criteria for one / multiple signature results.
Find the desired data quickly
No need to expand all checks first. The enhanced search will search thru all signatures regardless if they are expanded or collapsed.
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17. Multi-sort on all columns
Note: Animated Slide
Multi-sort on all columns
Hold Shift and left click to sub-sort
Left click to sort
Multi-sort
After enabling the multi-sort feature each column becomes sortable / sub-sortable
Left click on initial column to activate the sort
To perform a sub-sort, hold shift and left click on second column.
- Every column on every signature has the muli-sort feature.
Click to enable sorting
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18. Linked Signatures Note: Animated Slide
Click Here to go to linked signature – Po Line Archive Details
Linked columns allow easy navigation amongst different signatures with a common field. For example lets say you are looking at the purchase order distribution details and need to see the purchase order line archive details. The purchase order line ID column from the po distribution details signature would be a hyperlink to the purchase order line archive signature. This allows for quick navigation of the existing data without scrolling to look for it.
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19. Data View – Data driven view
Intensive 360 degree view into data without identified solutions.
If solutions not found, this view provides opportunity for deep dive analysis.
Signature data can be extracted into excel or notepad.
View can be exported to development html view.
Search can be utilized to narrow down results.
Data View
All signatures on one screen.
Can be opened one at a time, a few at a time or all at once
NO Solutions, just data
Exportable to excel or text
Search available across every signature
Multi-sort available for each column of each signature
Entire View can be exported to a html file ( development feature request)
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20. Full View – Problem/Solution view
View into the data with identified solutions.
Signature data can be extracted into excel or notepad.
Search can be utilized to narrow down results.
Full View
All signatures on one screen.
Can be opened one at a time, a few at a time or all at once
ALL Solutions provided with data
Exportable to excel or text
Search available across every signature
Multi-sort available for each column of each signature
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21. Back to top Note: Animated Slide Multi-sort
After enabling the multi-sort feature each column becomes sortable / sub-sortable
Left click on initial column to activate the sort
To perform a sub-sort, hold shift and left click on second column.
- Every column on every signature has the muli-sort feature.
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22. Lower Navigation – easy access to functions
About Proactive support: Who we are.
Log a Service Request: Currently takes you to MOS to log a service request
Related Analyzers: Presents list of all offered analyzers.
Analyzer Bundle Menu tool: Recommended method of installing and maintaining all analyzers.
Privacy Rights: Your Privacy protected.
FAQ: Check for list of issues/solutions to common questions for the html generated from the analyzer.
Lower Navigation
Allows additional functionality in the new user interface. Such as Logging a new service request, finding a related analyzer amongst our 60+ proactive offerings and our analyzer menu bundle tool which allows a DBA to install and update one more analyzers at a time. This is the preferred method of installing and maintaining the analyzers.
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23. Upcoming Features Charting (line, bar, doughnut).
The upcoming features are focused on expanding the usability of the output.
Java based.
Additional ability to not only collect more data but to parse log files in a readable format with suggested actions to take.
Robust charting for easy data consumption.
Charting (line, bar, doughnut).
Parsing of log files.
Log file filtering by timestamp, error & exception.
The upcoming features provides powerful features that allow for quick insight to data that will reduce the time for resolution.
Having log parsing will allow quick insight to the issue and quicker resolution.
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24. Customer Feedback Providing feedback is easy using one of two methods:
via Analyzer Note
via Analyzer Output
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25. Demonstration
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26. Thank You!
Q&A
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