1. TAXI SECURITY AND CALL-CENTER SYTEM
Requirements and Solutions

2. Contents Taxi System of Turkey Requirements on transportation.
Solutions for Izmir
Advanced Taxi Security and Call Center System

3. Applied Solution in Izmir
3.000 yellow taxis.
Taxis are member of base stations.
Can be hired on the way or with mobile app or call center.
About passengers on a day.
About 15 min. Transportation time.
2 drivers for a taxi.

4. Requirements Left Luggages Extortion and theft Bad and rude drivers
Disagreements on the fare
Consumer resistance
Inability to find a taxi
Underpayments by the drivers to the licence owners.

5. Solutions Left luggage screen on mobile and call center solution.
Emergency button and real time vehicle tracking for extortion
Driver rating system on mobile
Pre-calculated fare reduces disagreements on fare.
Hailing taxi by the mobile app and calling center decrease inability to find a taxi. Preventing natüre by reducing free taxi drivings.
Monthly income reports for the vehicle owners make payments clear.

6. System Requirements GPS Satellites Tetaş Server Getting Location
Transferring DATAs to the
Web Interface
Getting Location
Through the GPS
Sending the vehicle’s location
infos to the System
with tracking device
Tetas Real Time and 6 months available report System.
GPS-GPRS System

7. Process of Passanger’s Hailing
Passanger Calls
The Fixed Number for
Taxi Request
Call Center sends the request details
To Tetas Center.
Tetaş
Central Server
Service 7x24
Call Center
Passanger
The list of the taxis nearest to
The request location and
The taxi information which
Accepts the request turns
Back to the Call Center.
MOBILE APP
Taxi information which accepts the request is sent
To Tetas Center. Full details of the request, description
And location on the map is shown on Taxi PND screen.
Center calls the nearest taxis
to the request location.
Customer gives short
Address.
Taxi and PND

8. Advanced Taxi Security and Call System
Authority to view the Taxi Security and Call Center System is developed on a hierarchical structure.
Superadmins can view and controll all taxi datas on the current country.
Admins can view the vehicles on their city.
Admins have only «reading» authority. Mostly this authority is given to Managers of the Drivers’ Commision. They can view the income reports, location reports and details of speed.

9. Advanced Taxi Security and Call System
All vehicles entegrated to the Taxi Security System can be viewed on a real-time map on our web based interface. There vehicles are shown in 4 different colors:
Green & White: Parked and not hired car.
Red & White: Parked but hired car.
Green & Yellow: Cruising but not hired car.
Red & Yellow: Cruising and hired car.

10. Advanced Taxi Security and Call System
Admins can view the urgent calls. Listening the voices inside of the car without ring is also available.
Base station admins have the authority to view only its members’ location reports, emergency calls.
Without vehicle-owners’ agree base stations don’t have the authority to view the income reports.

11. Advanced Taxi Security and Call System
Taxis can be hailed by calling base stations.
Base stations easily can attend passengers to an unhired taxi by Taxi Tracking Interface.

12. Advanced Taxi Security and Call System
Base station managers send the information of the location of passengers to the unhired taxis’ navigation devices.
Unhired Taxi’s driver sees a «Would you like to take this passenger ?» notification on his/her navigation device. After the approval, driver can see the current location of the passenger and find passenger easily.

13. Advanced Taxi Security and Call System
Passengers can hail taxis by the way or by calling call-center or using our mobile application.
With our call-center service we get the passengers current location info, then we give this data to the system. System finds the nearest taxi base stations to the passenger and send the firs taxi in the base station notification. After one of the drivers accepts passenger, the passenger’s location info is sent to the driver’s navigation.

14. Advanced Taxi Security and Call System
Mobile app makes it possible for passenger to hail taxi without calling a center or a base station. If the passenger wants to learn how much fare he’ll pay, he can use the pre-calculation for fare.
System finds the nearest taxis to the passenger and Show a list of tem to the passenger. After one of the drivers selected by the passenger, the passenger’s location info is sent to the driver’s navigation.

15. Advanced Taxi Security and Call System
The income reports can be viewed only by the head of drivers’ commision and the driver. Drivers can see only their own income reports.

16. Advanced Taxi Security and Call System
No one can get lost password by calling our call-center because of the privacy. The lost passwords are only given to the vehicle owner on a paper.

17. Advanced Taxi Security and Call System
We have a «Inappropriate Usage» report on the system which gives a list of users who deactivate tht tracking system.
As an advantage of our System, no taxi driver can use our taximeters if their roof signs are broken or its cables are cut.
One of the reports showed us that a taxi driver deactivate tracking system between am and am in a rotuine. After the investigation by the police we’ve learned that the driver Works for a theft gang between am and am.

18. Advanced Taxi Security and Call System
This developed system can be used more effectively by the users owing to the RULES. The vehicle owner can get the speed violation alert by setting a rule like as «if the speed is over 100km/h send me an sms»

19. Advanced Taxi Security and Call System
The rules are not fixed, they are flexible and easy. Owing to the sensors and your imagination we can make new scenarios.
«If the passengers chair is occupied but the taximeter is on unhired mode…» «If the vehicle’s location is changed while it is on parked mode…» «If the driver drives out a particular area…»

20. Advanced Taxi Security and Call System
You can use the rules for remote intervention such as; Stopping the motor,
This modifications and more are available if the vehicle owner wants. But we must receive a written petition.

21. All in One Solution 2015 Call Centre receives the call,
dispatches the information to the server
Customer calls the Call Centre
KIOSK
TETAŞ MAİN SERVER
MOBILE APP
The server dispatches the customer
information to the first driver
that accepts the job.
The server finds the nearest
vehicles available,
dispatches the information
and offers the job
The taxi driver accepts the job
The server dispatches
the vehicle and
driver information
to customer
mobile phone.
Dispatch System

23. THANK YOU