1. 2016 Studer Conference Recap
Nashville, TN
December 7, 2016

2. 30 CHI St Vincent coworkers 20 Studer speakers & Coaches
Melissa Morgan, MSN, RN, NE-BC Market Director of Nursing CHI St Vincent North & Morrilton
30 CHI St Vincent coworkers
20 Studer speakers & Coaches
800 miles round trip
8 acres of beautiful plant covered atriums
394,474 gallons of water in the Delta River
48 Ft. Christmas Tree
2 million outdoor holiday lights
200,000 indoor holiday lights
15 miles of garland
15,000 Poinsettias

3. Who is the most important person on the team
Who is the most important person on the team? How do we bring back the enthusiasm & tools to our teams?

4. Physician Partnership
Dr. Douglas Ross, MD FACEP Vice President of Medical Affairs
CHI St Vincent Hot Springs Medical Director, Hospital Based Specialties
CHI St Vincent Medical Group
Physician
Partnership

5. Excellence in the Emergency Department
Dr. Charles Scott, MD, PhD, FACEP
Emergency Department Medical Director
Trauma Medical Director CHI St Vincent North & Morrilton
Excellence
in the
Emergency Department

6. Sharon Markham, BSN, RN, CMSRN Nurse Manager 3 North CHI St Vincent Infirmary
Get real about the things that you & your staff do that make things harder
People will respond to sincere kindness, they just want to be acknowledged
The formula for positivity is Customer service plus job satisfaction
Declare victim thinking DOA
Fall in love with healthcare again remember the why.
Service and quality are two side of the same coin
Service is all about perception
Quality is all about measurement
Quality without service will never move patient satisfaction
Learn to take the compliment and spin your wins
Restore pride in our work, we deserve to feel good about what we do