1. Computing Essentials Chapter 3 Interview:
One of the reasons a graduation ceremony is called a commencement is because it is a beginning and not a conclusion.
HITIS is no longer functioning. Merged with Open Travel Alliance
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

2. Interview
William P. Fisher Darden Eminent Scholar Chair Rosen School of Hospitality Management University of Central Florida Past President of AH&LA
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

3. Interview (cont.) Skills needed for a recent graduate: Good attitude
Experience
Knowledge of Industry Particulars i.e., RevPar
Can be productive and see big picture
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

4. Interview (cont.) Career advice Stay on cutting edge
Gain management skills-coaching
Learn what you don’t know about your organization
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

5. 1. Introduction What is a computer? How does it work?
What is under that cover?
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

6. 2. System Input Process Output Data vs. Information
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

7. 2. Bits, Nibbles, and Bytes (cont.)
Binary Digits
On/Off: 1/0
Byte:Bit 8:1
ASCII – American Standard Code for Information Interchange
=Cary
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

8. 2. Measurements (cont.) 1024 bytes = 1 kilobyte
1024 kilobytes = 1 megabyte
1024 megabytes = 1 gigabyte
1024 gigabytes = 1 terabyte
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

9. 2. Analog vs. Digital (cont.)
Analog = sine wave (continuous)
Digital has only two states
High Voltage (1) and Low Voltage (0)
Analog and digital can be used in conjunction with one another for greater efficiency
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

10. 3. Hardware Physical equipment of the computer system
Required Components
Input/Output (I/0) Devices
Central Processing Unit (CPU)
External Storage Device
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

11. 3. Types of Computers (cont.)
Palmtop
Laptop
Desktop
Server
Supercomputer
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

12. 3. Hardware Terms (cont.) Motherboard (PCB)
Central Processing Unit (CPU)
Memory
RAM (Random Access Memory)
DRAM (64 bit DIMM)
ROM (Read Only Memory)
Flash Memory
Peripherals
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

13. 3. Storage (cont.) Hard drive Iomega® Zip Drive Floppy CD-ROM/R/RW
DVD/R/RW
Compact Flash/Smart Media/Sony® Memory Stick
USB Drive
CD: Laser beam either gets absorbed or reflected (binary)
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

14. 3. Displays (cont.) Cathode Ray Tube (CRT)
Liquid Crystal Display (LCD)
Plasma
Sharpness
Display Mode (Color)
Dot Pitch (DPI)
Pixels
Touch-screen
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

15. 3. Central Processing Unit (CPU) (cont.)
Register
Arithmetic Logic Unit (ALU)
Control Unit
Data Storage
Get Instructions
Decode Instructions
Execute Instructions
Store Results
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

16. 3. I feel the need for speed! (cont.)
The speed limit of a computer’s microprocessor or bus (the circuitry)
Megahertz (MHz)
1 MHz = 1 million cycles per second
Gigahertz (GHz or Gig)
1 Gig = 1 billion cycles per second
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

17. 4. Software Programming Languages Operating Systems Applications
Integrated vs. Interfaced
Object-oriented programming
Network (Java and ActiveX = applets, HTML, XML)
API – application program interface
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

18. 5. Operating System Starts the computer (BIOS)
Limits direct hardware contact
Graphical user interface (GUI)
Manages the processing of programs
Advance processing features
Manages input and output devices
Manages filing operations and storage
Diagnostic
Legacy Systems
Case Study
A significant barrier is created by the time, risk, and cost involved in the acquisition and installation of IT systems. What many people may not realize is how much of that risk and cost is not related to the basic hardware or software itself, but rather to the cost of developing custom interfaces between new and existing systems.
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458

19. 6. Summary Understanding technology critical
“People” provide the information
Quality software provides the value
Additional Resources
Technology Strategies for the Hospitality Industry © 2005 Pearson Education, Inc
Nyheim, McFadden, & Connolly Upper Saddle River, New Jersey 07458