1. Conflicting Information, Verification Oddities and Other Challenges
Allene Begley Curto, Associate Director of Financial Aid Services, Springfield College

2. Conflicting Information
CFR (f)

3. FSA AVG 17/18 CONFLICTING INFORMATION
In addition to reviewing application and data match information from the CPS, a school must have an adequate internal system to identify conflicting information— regardless of the source and regardless of whether the student is selected for verification—that would affect a student’s eligibility, such as information from the admissions office as to whether the student has a high school diploma or information from other offices regarding academic progress and enrollment status. The school must resolve all such conflicting information, except when the student dies during the award year or when she is no longer enrolled and will not re-enroll; if the student later enrolls, you are again obligated to resolve the conflicting information.
If your school has conflicting information concerning a student’s eligibility or you have any reason to believe his application information is incorrect, you must resolve the discrepancies before disbursing FSA funds and, as with verification, before making any PJ adjustment. If you discover discrepancies after disbursing FSA funds, you must still reconcile the conflicting information and take appropriate action under the specific program requirements.

4. Possible sources of conflicting information
Information from other offices at the school
Subsequent ISIRs
Discrepant tax data
C code 399 (conflicting income information between 16/17 and 17/18)
Comment codes 400 and 401 (possible conflicting information from IRS DRT)
Any other questionable data

5. Information From Other Offices
HS diploma or GED
Academic Progress
Enrollment status
Any other information normally available to the institution regarding citizenship, previous educational experience, social security number, or other factors relating to Title IV eligibility

6. Subsequent ISIRs Required to Review: Change to EFC Change to C flag
New comments that might impact eligibility
NSLDS information that might impact eligibility (add or remove default, add or remove overpayment, LEU, SULA, aggregate loan limits, annual loan limits)

7. Review of Subsequent ISIRs
How do you know when received?
We “ lock” from automatic loading if there is a counselor coded (meaning review has begun)
We load and review these “bypassed” ISIRs for all required elements
If applicant or another school has changed a data element – we must document why we did or did not accept that change.

8. Discrepant tax data FAAs are required to know:
If an applicant is required to file
Correct filing status
That a person can’t be claimed as an exemption by more than one person
Note that comments encourage review by institution but don’t require resolution

9. Conflicting 2015 Income Information between award years
Applicants receive a warning edit when completing 17/18 FAFSA if there is a discrepancy
No warning edit if 16/17 was based on estimated or there was a change in dependency or there was a change to student’s or parent’s marital status

10. C Code 399
Will not be flagged as 399 if PJ was coded in one or both award years or if there was a change in dependency or there was a change to student’s or parent’s marital status
If flagged it must be resolved unless meets an exclusion (see GEN 16-14)

11. 2016/17 and 2017/18 399 Resolution No resolution required
Institution never received a 2016/17 ISIR (none was sent to institutions SAIG mailbox)
No aid has been or will be disbursed on ISIR in either award year
Resolution required
If aid was (or might be) disbursed in 2016/17 even if no aid will be disbursed in 2017/18
If 2016/17 ISIR was received even if no aid was disbursed in 2016/17
Resolution no longer possible in 2016/17 if deadlines dates are past but must correct in 2017/18.

12. C Codes 400 and 401
Possible conflicting information on data transferred by IRS for parent (400) or student (401)
If there is a correction to FAFSA after the use of IRS DRT that might invalidate the IRS DRT (change in marital status or date for example) the school must review to see if action needs to be taken to request new documentation.

13. 2018/19 400/401 Resolution May Be Required

14. The challenges
Documentation is now in several different formats – IRS DRT in one or both years for 16/17 and 17/18, IRS tax return transcript (hard copy), signed copy of tax return in lieu of transcript
FAFSA “corrections” can invalidate DRT
Monitoring when file is complete for verification is more difficult when there are multiple documents that may meet the requirement

15. What we need to do
Have a policy and process for when the signed return will be accepted in lieu of transcript for 2016/7 or 2017/18
Determine how to document (transfer?) data between years if DRT was used in one year but not the other for 2016/7 or 2017/18
Determine how to note receipt of DRT or transcript in one year to be able to use the data in the other year (if appropriate) for 2016/7 or 2017/18
Determine how to flag PJ, change in dependency and/or change in marital status (for student or parent) between years for 2016/7 or 2017/18
Clearly communicate to the student what is needed from student/parent/spouse to resolve the conflict (in any year!)

16. Questionable Data Requirement to verify questionable data
34 CFR (a)(2)
“If an institution has reason to believe that an applicant’s FAFSA information is inaccurate, it must verify the accuracy of that information.”

17. Verification
You must verify applications selected by the CPS of students who will receive or have received subsidized student financial assistance, as defined in the margin.
Verification is not required for students who are only eligible for unsubsidized student financial assistance (however, this does not exclude the requirement to resolve conflicting information).
Students who are eligible for both subsidized and unsubsidized Title IV aid may not avoid verification by accepting only unsubsidized aid; they must complete verification to receive any Title IV aid.
Disbursing unsubsidized aid - For students who are selected for Verification Group V1, a school may, on a case-by-case basis and with proper documentation, disburse Direct Unsubsidized and PLUS loans prior to completing verification when completion will be delayed and the student is eligible for both subsidized and unsubsidized aid. To avoid exceeding the student’s financial need, the school must consider the subsidized aid she will receive and adjust the aid amounts after verification if necessary. If the student never completes V1 verification, the Direct Unsubsidized and PLUS loan aid that was disbursed may be kept. If it’s determined that the student was ineligible when she received aid, the aid must be returned following federal guidance on returning aid.
Except in the case of the student’s death, however—or post-enrollment situations where the student also does not intend to reenroll—none of the exemptions excuse you from the requirement to resolve conflicting information

18. Verification Policies and Procedures
REQUIRED POLICIES AND PROCEDURES (17/18 FSA AVG)
Your school must have written policies about
• the time period in which students must submit verification documentation,
• the consequences for failing to submit those documents in time,
• the method you will use to notify students if their EFC and Title IV
aid amounts change,
• the procedures you or students will follow to correct FAFSA data,
• the procedure you will follow to refer a student to the Office of
Inspector General (OIG)(see Chapter 5 FSA Handbook).
Your school must provide, in a timely manner, students selected for verification a clear explanation of their role, including what documents they must submit, the deadlines they must meet, and the consequences of failing to meet them.

19. Verification exclusions 34 CFR 668.54(b)
Death of the student
Not an aid recipient
Eligible only to receive unsubsidized student financial assistance (Note: still need to complete and report V4/V5 verification)
Applicant verified at another school if FAFSA data remains the same as data verified at other school and you have a letter from verifying school stating verified and ISIR# as verified
No longer enrolled if applicant was selected after enrollment ended and will not re-enroll in the award year and all disbursements (including late) have been made.

20. Verification Challenges
Verification of Non-filing
Amended Returns
Tax filing extensions
Identity theft
Foreign tax returns
V4/V5 verification and reporting
Deadlines

21. Verification of Non-filing 2017/18
Suspension of the DRT and the effect on verification- Because the IRS has suspended the use of the DRT due to security concerns, schools may use a signed paper copy of the 2015 tax return for verification in lieu of the DRT or a tax transcript. Also, they are not required to collect documentation verifying nonfiling from the IRS or any other tax authority, though the other requirements for nonfilers as explained on page 83 still apply. These allowances will apply to the 2017–2018 FAFSA processing and verification cycle and the remainder of the 2016–2017 cycle. See DCL GEN

22. Verification of Non-filing 2018/19
Need documentation from IRS of non-filer status for each parent of a dependent student who did not file a tax return or for an independent student and/or spouse who did not file a tax return.
Need IRS Verification of Nonfiling letter or IRS tax return transcript (or account transcript) that indicates “no record of return filed) or IRS Form clearly indicating no return filed.

23. Verification for Non-Filers
For non-tax filers you must receive a W-2 form for each source of employment income. You must also get a signed statement giving the sources and amounts of the person’s income earned from work not on W-2s and certifying that the person has not filed and is not required to file a tax return. For residents of the Freely Associated States (the Republic of the Marshall Islands, the Republic of Palau, or the Federated States of Micronesia), a copy of the wage and tax statement from each employer and a signed statement identifying all of the person’s income and taxes for the year is acceptable. Persons from a U.S. territory or commonwealth or a foreign country who are not required to file a tax return can provide the signed statement certifying their income and taxes paid.

24. Amended Returns 2017/18
Filers of amended returns. Students or parents who file an amended return (IRS Form 1040X) cannot use the IRS DRT, and if they amend the return after using the DRT to fill out the FAFSA, you cannot rely on that data. Instead, you will need to use information from these documents to complete verification:
1. a signed copy of the 1040X form that was filed and
2. an IRS tax return transcript (that will only include information from the original tax return and that does not have to be signed), or any other IRS transcript (such as a return transcript for taxpayer or RTFTP) that includes all the income and tax information required to be verified: AGI, income tax paid, education credits, etc.

25. Amended Returns 2018/19
The question will no longer be asked on the FAFSA “did you file an amended return?”
There will be a new IRS Request Flag with a value of 07 that indicates that the applicant or parent filed an amended tax return. This flag will be set when the applicant or parent links to the IRS, successfully authenticates, chooses to transfer his/her information into the FAFSA form, and the IRS determines that the tax filer has an amended return on file for the relevant tax year (2016 for the 2018–19 FAFSA). However, the income and tax information that is transferred from the IRS will be from the originally filed tax return and will not include changes that were made on the amended tax return (IRS Form 1040X).
If an institution receives an ISIR with an IRS Request Flag value of 07, it must contact the applicant or parent, as applicable, and make any necessary changes to any of the data items, regardless of whether those items are required to be verified.

26. Filing Extensions
Filing extensions. For students and parents granted a tax filing extension, you must collect
• a copy of IRS Form 4868, Application for Automatic Extension of Time to File U.S. Individual Income Tax Return,
• copies of all their W-2 forms (or equivalent),
• if self-employed, a signed statement with the amount of their AGI and their U.S. income taxes paid, and
If applicable, a copy of the IRS’s approval of an extension beyond the automatic six-month extension if the individual requested an additional extension of the filing time for tax year 2015.

27. Identity Theft
Victims of identity theft who cannot get a return transcript or use the DRT submit a Tax Return DataBase View (TRDBV) transcript as well as a statement they have signed and dated indicating that they were victims of tax-related identity theft and that the IRS has been made aware of it. They do this by calling the IRS’s Identity Protection Specialized Unit (IPSU) at After the IPSU authenticates the tax filer’s identity, she can ask the IRS to mail her the TRDBV transcript, which is an alternate paper transcript that will look different than a regular transcript but that is official and can be used for verification. Unless you doubt the TRDBV transcript’s authenticity, you don’t need to get an IRS signature or stamp or any other validation. See DCL GEN for a sample TRDBV transcript. Those who cannot obtain a TRDBV transcript may instead submit another official IRS transcript or equivalent IRS document if it includes all of the income and tax information required to be verified.

28. Foreign Tax Returns
For filers of non-IRS tax returns, you may accept a transcript obtained
from a government of a U.S. territory or commonwealth or a foreign nation that includes all of the tax filer’s income and tax information required to be verified for tax year If a free transcript is not available, you may accept instead a copy of the tax return, which must be signed by the filer or one of the filers of a joint return. See question DOC-Q28 on the Q and A webpage given in the margin of page 79 (1718 AVG) for more information. Use the income and tax information that most closely corresponds to the information on the IRS tax return, and convert monetary amounts into U.S. dollars as appropriate. If you question the accuracy of the information on the signed copy of the return, the filer must provide you with a copy of the tax account information issued by the tax authority.

29. Verifying V4/V5
Institutions must report the results using the FAA Access to CPS Online website ( for any student for whom they received an ISIR with a Verification Tracking Group of V4 or V5, and for whom they requested verification documentation.
Reporting should occur no more than 60 days following the institution's first request to the student to submit the required V4 or V5 identity and high school completion documentation.
Institutions must update a previously reported V4 or V5 status for any applicant whose status changes within 30 days of the change.
The verification reporting for identity and statement of educational purpose should be reported within the deadlines even if verification on the standard verification items is not yet completed.

30. Deadlines
Late disbursements can be made within 180 days of last date of enrollment – but verification must be completed within 120 days of the student’s last date of enrollment or the federal deadline (9/22/18 for 2017/18) whichever comes first.
A valid ISIR/SAR must have all information accurate and complete. Corrections can’t be sent after federal deadline to submit corrections (9/15/2018 for 2017/18).

31. IRS DRT unavailable most of 2017/18
Have a procedure! When do you allow the signed copy of a tax return and under what circumstances?
Some students applying later to your school may have successfully used IRS DRT before it was shut down even if you are receiving the ISIR after the shut down.
Copy of tax return does not over ride a successful use of IRS DRT

32. 2018/19 FAFSA filers can’t see IRS DRT values

33. Questions? Allene Begley Curto Associate Director of Financial Aid
Springfield College