1. Speaker’s Name, SAP Month 00, 2017
NOTE: Delete the yellow stickers.
Sample of title slide image. See SAP Image Library for other available images
SAP Process Mining by Celonis Visualize Business Process Performance for a Clear Picture of Where to Improve
Speaker’s Name, SAP
Month 00, 2017

2. Agenda Current Operational Intelligence Situation Customer Challenges
Introducing SAP Process Mining by Celonis
Customer Value
Appendix
Today we’ll talk about:
The current operational intelligence situation
Some of the challenges faced by our customers
SAP’s Process Mining software
Customer value

3. Current operational intelligence situation
Enterprise business processes are designed to support your operations.
But it’s not always easy to understand how well these processes are really performing or where they need improvement.
To identify process weaknesses, compliance deviations, and opportunities for optimization, business process owners need complete transparency into how processes are executed.
How do you know if your business processes are running as-designed?
How can you quickly and accurately see exactly how processes are really performing?

4. Customer challenges
Inability to determine if processes are really operating as designed
Lack of transparency into the performance and efficiency of operational processes
Inability to identify process weaknesses, compliance deviations, and opportunities for optimization
Lack of preparedness for migration to SAP Business Suite 4 SAP HANA
To measure the efficiency and conformance of business processes, you need to be able to objectively assess how well they execute.
By using data-based process discovery, you can identify all process variants and bottlenecks that may increase costs or lead to compliance problems.

5. SAP Process Mining by Celonis Continuously improve your business process efficiency
Data-based discovery and assessment of as- is processes
Intuitive, graphical visual representations of processes
Powerful analytical capabilities to measure process effectiveness
Integration with SAP Operational Process Intelligence software
SAP Process Mining by Celonis, powered by SAP HANA®, helps you visualize and understand the operative processes running within your SAP solutions and third-party applications.
The process-mining software distills large volumes of data about business process execution into intuitive graphical representations.
You get a clear picture of how tasks are being performed, how well they run, and where they consume the most manual effort.
You can understand how things work and where to remediate inefficient, cost-intensive, and noncompliant processes.
By enabling complete transparency into as-is processes, the software helps you increase efficiency and enable data-based continuous process improvement.

6. SAP Process Mining Assess process execution using data-based process discovery
Capabilities
Get a reality check on your processes with SAP Process Mining.
Sophisticated Big Data analytics algorithms
Extracts, reconstructs and visualizes process-related data
Extracts event logs and transforms them into compelling visualization
Shows each activity across every process variant
Quickly identifies the root cause of problems
Explores and analyzes process performance
To help you gain a holistic, end-to-end view of your as-is processes, SAP Process Mining uses sophisticated Big Data analytics algorithms.
These algorithms help you extract, reconstruct, and visualize process-related data in the SAP and third-party applications that support your value chain.
Every interaction with a business application leaves a digital footprint, known as an event log.
SAP Process Mining extracts these event logs and transforms them into a compelling visualization that shows precisely how processes were executed.
This view makes it simple to see each activity across every process variant.
Using the underlying SAP HANA platform, SAP Process Mining can provide powerful data-based insights.
Process owners and business analysts can quickly identify the root cause of problems, spot opportunities for automation, and detect noncompliance and potentially fraudulent behaviors.
With this software, you gain enhanced insight that helps you explore and analyze process performance.

7. SAP Process Mining Visualize as-is processes and intuitively discover variants
Get a complete picture of operational processes with an intuitive graphical user interface.
Offers intuitive, graphical visual representations
Represents business transactions as a process diagram
Helps users spot process deviations and inefficient loops
Provides details about cycle times and bottlenecks
Can drill down on process steps
Provides any level of data aggregation
Capabilities
SAP Process Mining offers intuitive, graphical visual representations of your enterprise business processes.
Data-based process discovery represents your business transactions as a process diagram, presenting users with complete transparency into business processes.
The software automatically identifies and groups cases that follow the same execution path into variants to help users spot process deviations and inefficient loops.
The diagrams and charts are annotated with key performance indicators offering details about cycle times and bottlenecks.
Users can drill down on specific process steps or single process instances to identify the root cause of deviations and process inefficiencies.
Because SAP Process Mining accesses raw data from the source systems, users can choose any level of data aggregation.

8. SAP Process Mining Enable data-based continuous process improvement
Capabilities
Discover the truth about your operational processes with insight enabled by SAP Process Mining.
Delivers end-to-end transparency into as-is processes
Stimulates data-based continuous process improvement
Understands variances in how processes are executed
Facilitates upgrades, consolidation, mergers and acquisitions, and outsourcing projects
Helps improves many types of process
By providing holistic, end-to-end transparency into as-is processes, SAP Process Mining helps you stimulate data-based continuous process improvement. Understanding variations in how processes are executed can help you:
Discover inefficiencies, process deviations, or errors that bloat the process, increase cycle times, or impact operational costs
Identify compliance issues such as missing approval steps and unjustified price changes
Pinpoint manual process steps that would benefit from digitalization or automation
Perform benchmarking and conformance monitoring to identify differences from the designed process
Highlight best practices that should be standardized across business units
In addition, you can use the insight offered by SAP Process Mining to facilitate upgrades, consolidation, mergers and acquisitions, and outsourcing projects.
SAP Process Mining can also help improve many types of processes, including:
Purchase to pay
Order to cash
Accounts payable and accounts receivable
Make to stock and make to order
Master data management

9. SAP Process Mining Create a path to process-based operational intelligence
Expand your operational intelligence with solutions from SAP.
Analyzes historical data and identifies opportunities
Helps create a powerful operational intelligence platform
Enhances process agility by giving business users full situational awareness
Provides up-to-the-minute process monitoring
Enables rapid response to dynamic situations
Helps organizations achieve process thinking within their culture
Capabilities
SAP Process Mining acts like an MRI of your business processes – helping you analyze historical data and identify opportunities to increase process efficiency.
By combining this software with SAP Operational Process Intelligence software, you can create a powerful operational intelligence platform.
SAP Operational Process Intelligence works like a fitness tracker for business operations.
It enhances process agility by giving business users full situational awareness of daily operations and the ability to turn insight into instant action.
The software provides up-to-the-minute process monitoring so users from the shop floor to the top floor have the information they need to respond quickly to dynamic situations.
Although the products can be purchased and used individually, the combined solutions offer the greatest potential for end-to-end process improvement.
Used together, these offerings can help organizations achieve process thinking within their culture while enabling the operational and process excellence that is critical for every digital business.

10. SAP Process Mining Accelerate migration to SAP S/4HANA
Capabilities
Get a holistic view that helps you streamline and optimize processes.
Helps address the challenges and measure the benefits of migrating to SAP S/4HANA
Provides insights to more quickly realize the full benefits of your S/4HANA investment
Helps build a business blueprint for optimized processes in SAP S/4HANA
Measures the impact of process adjustments
Supports ongoing improvement and optimization
SAP Process Mining helps organizations more effectively address the challenges and measure the benefits of migrating to SAP S/4HANA. With this insight, you can more quickly realize the full benefits of your SAP S/4HANA investment and achieve higher returns.
SAP Process Mining can help you identify inefficiencies in existing processes and functional gaps in your new deployment.
You can also build a business blueprint for optimized processes in SAP S/4HANA by using the process mining software to:
Pinpoint inefficiencies or process deviations that need correction
Highlight processes that would benefit from digitalization or automation
Assess how the system is being used compared to how it has been configured
Inventory special cases or patches that have been created to support process variances
Isolate differences between systems or across business units that must be resolved
Specify best practices that should become standard
Identify users who need training on updated or new processes
After completing the migration project, you can use SAP Process Mining to measure the impact of process adjustments.
You can also support ongoing improvement and optimization by using the software to help ensure process efficiency and conformance.

11. Customer Value Optimize process execution for business advantage
Enhanced transparency through visualization of as-is processes
Increased process efficiency by identifying process weaknesses
Higher profitability, thanks to optimized business operations
Improved compliance through remediation of noncompliant processes
Faster process migration to SAP S/4HANA
By taking advantage of the Big Data analytics functionality of SAP HANA, SAP Process Mining helps organizations understand how processes were executed, how they are performing, and where they need improvement.
The complete transparency and ability to visualize as-is processes helps you ensure that your processes are running at maximum efficiency and conforming to their intended design.
By identifying previously unrecognized process weaknesses, the software can help you improve process efficiency, quality, and reliability.
It also helps you remediate processes that can create compliance issues.
In addition, you can use SAP Process Mining to accelerate your migration to SAP S/4HANA.
Data-based process evaluation and ad hoc analysis queries help you optimize process testing and evaluation. .

12. Acea Ato 2: Gaining Transparent Claims Processing with SAP® Process Mining and SAP Operational Process Intelligence
Company
Acea Ato 2 SpA
Headquarters
Rome
Industry
Utilities
Products and Services
Production, sale, and distribution of water and water services
Employees
1,428
Revenue
€503.9 million
Web Site
(Italian)
Objectives
Improve visibility of potential issues and inefficiencies in the claims process on an aggregated and detailed transactional level
Comply with authority regulations with regards to maximum allowed lead time to process claims
Why SAP
Intelligent business operations bundle from SAP to answer company’s need for complex process orchestration and monitoring
SAP® Process Mining software by Celonis to uncover process deviations and hidden inefficiencies
Tight integration with the installed SAP ERP and SAP Customer Relationship Management applications
Resolution
Defined 10 key performance indicators (KPIs) related to the claims process, including revenues potentially at risk related to a claim, claims process cycle time, percentage of claims that are a risk when not completed on time, average processing time, and lead time between the four major steps within the claims process
Established near-real-time monitoring of KPIs through SAP Operational Process Intelligence software
Detected violations and inefficiencies in the as-is claims process through SAP Process Mining
Benefits
Faster processing of claims and better task prioritization
Better detection of bottlenecks in the claims process
Improved customer satisfaction
>20,000
Claims processed per year
100%
Process transparency
Faster
Processing of claims
“The intelligent business operations bundle from SAP in combination with SAP Process Mining by Celonis is extremely powerful. We now have full end-to-end process visibility, for example, in our claims process. This helps us to optimize our processes continuously and ensure that we meet our target KPIs.”
Paolo Falconi, Customer Care Director, Acea Ato 2 SpA
44774 (16/10) This content is approved by the customer and may not be altered under any circumstances.

13. “The intelligent business operations bundle from SAP, in combination with SAP Process Mining by Celonis, is extremely powerful. We now have full end-to-end process visibility, for example, in our claims process. This helps us to optimize our processes continuously and ensure that we meet our target KPIs.”
Paolo Falconi, Customer Care Director, Acea Ato 2 SpA

14. Appendix page

15. Thank you.
Contact information:
F name L name
Title
Address
Phone number
Partner logo