1. from the Exceptional Family Member Program and Military OneSource
Introducing EFMP ROC
from the Exceptional Family Member Program
and Military OneSource

2. EFMP ROC is part of this effort.
About the EFMP
The Exceptional Family Member Program:
Identifies and enrolls members
Makes sure special needs are considered during assignments
Helps families find and access services
The Department of Defense Office of Special Needs is enhancing EFMP support by:
Working to create a more consistent, “user-centric” experience across locations
Creating new tools and resources to help families minimize challenges
EFMP ROC is part of this effort.
About EFMP
Many service members and military families rely on the Exceptional Family Member Program, or EFMP.
Approximately 8 percent of service members and family members across the Department of Defense are enrolled.
That’s about 130,000 family members across our military community.
The Exceptional Family Member Program helps military families with special medical and / or educational needs in three ways:
Identifying and enrolling members
Making sure special needs are considered during assignments
Helping families find and access services
The Department of Defense Office of Special Needs is improving EFMP support in a number of ways:
Making the experience of getting help more user-centric
Providing a more consistent EFMP experience across locations, regardless of branch or installation
Creating new tools and resources to help minimize challenges
Offering 24/7 support to service members and families around the world
EFMP ROC is part of this effort.

3. Introduction to EFMP ROC
Along with installation services, families with special needs have a 24/7 source for enhanced support:
ROC: Resources, Options and Consultations
Enhanced EFMP assistance through Military OneSource
Consultations with subject matter experts
Easy access — by phone or through
Introducing EFMP ROC from Military OneSource — enhanced support for families with special needs.
Along with current services at installations, families with special needs have ready one-source access for support:
Centralized services through EFMP ROC help military families with special needs by putting information and expertise at their fingertips – no matter where they’re stationed or which branch they belong to.
ROC stands for Resources, Options and Consultations One call or live chat connects families with special needs with an amazing team for help finding services and navigating the resources, support and care available through military, state, federal and community programs.
This enhanced EFMP assistance is through Military OneSource Military OneSource has call center support for families with special needs. Because EFMP ROC will be powered by Military OneSource, families with special needs can get enhanced, one-source access to help.
Consultations with subject matter experts Consultants have expanded expertise in education, the military health care system, TRICARE coverage, state and federal programs and special needs trusts/estate planning.
Easy access — by phone or through You can schedule a consultation anytime, via live chat or by phone, so you’re never far from the support you need. Consultations themselves can be conducted via phone or video.

4. Connecting Families to Answers
EFMP ROC offers enhanced support to service providers and the families they work with, including:
Information and referrals – in the military and in the community
Help navigating medical and educational programs and resources
Assistance applying for benefits and entitlements
A liaison to help with continuity of care through transitions
“Warm” handoffs between service providers when families travel to new locations
Connecting Families to Answers
EFMP ROC offers enhanced support to service providers and the families they work with, including:
Information and referrals – in the military and in the community EFMP ROC can connect families to resources across branches and in their local communities — such as schools, medical experts, special programs and more
Help navigating medical and educational programs and resources Learn about available military, federal, state, and community programs; get help determining eligibility
Assistance applying for benefits and entitlements Understand the rights of those with special needs, get assistance applying for and securing services
A liaison to help with continuity of care through transitions Liaisons can help you transfer an Individualized Education Program, or IEP, find child care at a new installation or continue medical care
“Warm” handoffs between service providers when families travel to new locations Service providers will work with each other between locations to make sure delivery of care is seamless.

5. EFMP ROC Special Needs Consultants
Families and service providers now have access to staff with subject matter expertise in:
Education
The military health care system and TRICARE coverage
State and federal programs
Special needs trusts/estate planning
EFMP ROC Special Needs Consultants
Families and service providers have access to consultants with expanded expertise.
You may already know that special needs consultants can help with services for adults and children with special needs such as:
Providing information about local medical care and services
Helping you explore education options
Connecting you to child care, support groups, in-home care, and deployment support options
Beyond that, consultants have subject matter expertise in:
Education
The military health care system and TRICARE coverage
State and federal programs
Special needs trusts/estate planning
All this personalized, one-on-one assistance – from masters level consultants – is only a phone call away.

6. Support that’s Easy to Access
One chat or call will put you in touch with an amazing team:
Appointments can be made 24/7 by phone or live chat
Special needs consultations are unlimited and available by phone or video session
Consultants can also arrange three-way calls with health care and installation-based service providers
Call or visit
Support that’s Easy to Access
One chat or call will put you in touch with an amazing team:
Appointments can be made 24/7 by phone or live chat
Special needs consultations are unlimited and available by phone or video session
Consultants can also arrange three-way calls with health care and installation-based service providers
Call or visit
Families living overseas and service members who are deployed can access EMFP ROC, too.
You’ll find instructions for international calls at the Military OneSource website. Click “OCONUS Calling Options” in the top navigation bar on the home page.

7. More Resources at Military OneSource
Robust resources are at your fingertips at the Military OneSource website:
Articles and information
Important forms
Tools and toolkits:
Special Needs Parent Toolkit
Education Directory for Children with Special Needs
The Guide for Adults with Special Needs
Special Care Organization Record toolkits for elders, adults and children with special needs
More Resources at Military OneSource
The Military OneSource website puts robust EFMP resources at your fingertips. At the site, you’ll find:
Articles and information
On EFMP topics like “Financial Planning and Assistance for Families with Special Needs” and “Understanding Accessible Housing: The Fair Housing Act”
Links to important forms like:
The DD Form 2792, "Family Member Medical Summary“
The DD Form , "Special Education/Early Intervention Summary”
Tools and toolkits including:
The Special Needs Parent Tool Kit
The Education Directory for Children with Special Needs
The Guide for Adults with Special Needs
The Exceptional Advocate e-Newsletter
Special Care Organization Record, or SCOR, toolkits for elders, adults, and children with special health care needs

8. Who Can Access EFMP Services?
Service members and military families with special medical or educational needs such as:
A spouse, child or other family member who:
Requires medical care for a chronic condition
Receives ongoing services from a medical specialist
Has significant behavioral health concerns
A child, up to age 21, who is eligible for or receives:
Early intervention services through a family service plan
Special education services through an Education Program Enrollment
Who Can Access EFMP Services?
Families must be enrolled in EFMP to access services.
Service members and military families with special medical or educational needs should enroll. Examples include:
A spouse, child or other family member who:
Requires medical care for a chronic condition like asthma or diabetes
Receives ongoing services from a medical specialist
Has significant behavioral health concerns
A child, up to age 21, who is eligible for or receives:
Early intervention services through a family service plan
Special education services through an Education Program Enrollment
From bi-polar disorder to a cancer diagnosis, EFMP support spans all chronic medical, psychological, and educational concerns.
Support also spans generations. Whether you have a child with ADHD or an aging parent with a physical disability, EFMP ROC is here to help you identify and secure the best care available.

9. Questions? For More Information
EFMP ROC
Your Exceptional Family Member Program Family Support Provider