1. Crisis Management and Emergency Procedures

2. Objectives Duty expectations and on-call process Consulting up
Priority levels
Collecting Necessary Information
Follow up
Facility/maintenance issues
Case studies
Resources
Questions
Lauren

3. How to be a superhero: Duty Expectations
Duty begins at 5pm M-TH; weekend times vary by duty rotation
Answer all duty calls and respond appropriately and in a timely manner
Depending on the severity of the incident, please put eyes on the situation or show up to assist staff
Remember that you’re the expert for the staff who report to you
Follow up and closing the loop is of the utmost importance with documentation and notification
Duty reports should be submitted to StarRez following each incident as the report goes out at 8:10am the following morning
Duty reports must be submitted by 7:45am each day.
Remember: NO SURPRISES!
Lauren

4. Even Superhero's Need help: Shield Priority Level I
Priority Level I – These are the incidents that the associate directors and the executive director needs to be notified of as soon as possible. During regular business hours, contact these individuals in their respective offices. If the incident occurs after hours, contact these individuals at home or by cell phone. These are incidents you should not hesitate to wake someone up for and provide them with details of the incident. If everyone is in town and accessible, the contacts made are as follows:
The hall director, coordinator for student leadership, doctoral intern or graduate assistant contacts the area or senior coordinator.
The area or senior coordinator contacts the associate director
The associate director contacts the executive director
The executive director contacts appropriate staff outside of the department if needed
If someone in the above chain of command cannot be reached, you are responsible for contacting the person on the next level team.
Lauren
Death of a resident, Suicide ideation and attempts, rape or sexual assaults, incidents involving the presence of a weapon, Assaults involving staff members, Large fires with significant damage
Flooding or significant facilities damage, major drug intervention

5. Even Superhero's Need help: Shield Priority Level II
Priority Level II – These are incidents that the associate director needs to be notified of as soon as possible. The associate director will contact the executive director and provide them with the details of the incident. The executive director will determine how/when to communicate this information outside of the department. In some instances, contact will be made immediately. If appropriate, particularly after hours, contact may be made the next day by direct contact (by phone or in person), by leaving a voic message, or text. Be sure to include the following information when leaving a message:
• The student’s name
• The student’s room assignment
• A summary of what occurred
• The condition of the student
• The outcome of the incident
• The Advocate and UGAPD case numbers
The first three communication/contact steps of the process should be followed as outlined under Priority Level I.
Alcohol Poisoning
Hospital transport or arrest
Bomb Threat
Emotional/psychological breakdown
Fire – small such as door decorations or bulletin boards
Major vandalism
Physical Assault
Lauren

6. Even Superhero's Need help: Shield Priority Level I
Priority Level III – These are incidents that the associate director needs to be notified of in a timely fashion. If the incident at this level occurs after hours, you will need to determine if the associate director should be contacted immediately or if it can wait until the following day. As with incidents in other levels, the associate director will determine how/when to contact the executive director. Unless there are extenuating circumstances, incidents in this level would not require waking up the associate director in the middle of the night. However, the senior/area coordinator should be contacted.
Small scale emergency maintenance building services problem – such as bodily fluid clean up or tripped circuit breaker
Reported or confirmed eating disorder
Terminations including RA/CA
Unidentified packages
Thefts
Lauren

7. Sexual Assault Response Protocol
Intended to coordinate and assist UGA employees in delivering the highest quality of services to victims/survivors of sexual assault.
Steps of SAR Protocol
Affirm the disclosure of sexual assault
Explain no confidentiality
Ask about safety and medical concerns
Let the resident know that because of Title IX we will be contacting UGA PD but they do not have to press any charges.
Provide options for reporting to the EOO/Title IX Coordinator
Offer a bridge to support resources
Fulfill your reporting obligations by contacting the EOO/Title IX Coordinator
Dr. Smith

8. Collecting Necessary Information: Examples
Medical Transports
Student name/room #
Conscious vs. unconscious
Possible reason for transport if applicable
Hospital destination
Names of UGAPD officers
UGAPD case #
Advocate case #
Fire Alarms
Fire panel message
UGAPD case #
Resolution from fire department
Submit fire activation report
Submit Advocate report
David

9. Facility/Maintenance Issues: Main Campus
Office Hours Contact
After Hours Contact
M-F 7:30am-4:30pm
Work Control
Area maintenance staff directly
M-F 4:30pm-10pm
Second Shift STW by radio “2nd shift” or
M-F 10pm-7:30am
Emergency maintenance by phone
Friday 10pm-Monday 7:30am
David

10. Facility/Maintenance Issues: UV
Office Hours Contact
After Hours Contact
M-F 7:30am-4:30pm
Work Control
Area maintenance staff directly
Note: Role of Security Central and pass code for area
M-F 4:30pm-7:30am
Emergency maintenance by phone
Friday 4:30pm-Monday 7:30am
David

11. Facility/Maintenance Issues: HSC
Office Hours Contact
After Hours Contact
M-F 7:30am-4:30pm
Work Control
Area maintenance staff directly
M-F 4:30pm-7:30am
Emergency maintenance by phone
Friday 4:30pm-Monday 7:30am
David

12. Case Studies
Dr. Smith.
Let’s look at the following examples!

13. Case Study #1: Wellness Check
Aunt May arrives at the Creswell front desk because she has not heard from her son Creswell Resident Peter Parker since the last avengers movie and is asking if someone could perform a well check for her son.
What are the necessary steps to handling this situation?
Dr. Smith
Step 1: DA should check if student is FERPA restricted.
-If student is FERPA restricted inform parent that you have no information on this student and recommend possibly contacting UGA PD.
Step 2: If student is not FERPA restricted RA on duty can go up to students room but MAY not escort parent or key into room.
Step 3:If able to make contact with student inform student that their parent is concerned with them and is down in the lobby and would like them to make contact.
-If unable to make contact with student inform parent unable to make contact and to call UGA PD
Step 4: Have Incident documented in Advocate.

14. Case Study#2: Marijuana
The RA on Duty calls the GR/DI/RHD on duty because they smells marijuana on the 4th floor of Brumby and believe it may be coming from Dr. Stranges Room on the 4thFloor.
What steps do you take in coaching the RA through this situation?
Dr. Smith
Step 1: Have RA call UGA PD.
Step 2: See if RA is able to determine where the smell is coming from.
Step 3: Ask RA to let you know when UGA PD has arrived.
Step 4: See if UGA PD was able to determine source of smell
Step5: if UGA PD is unable to determine source of smell ask for Case number and call the AC on call.
-If UGA PD is able to find source of smell and an arrest is made arrive to scene and collect necessary information to give to AC on call.
Step 6: Have RA document incident in Advocate.

15. Case Study#3: medical Transport
RA on Duty in Russell calls to inform you that during rounds they found resident Bruce Banner throwing up in the Male Bathroom and stated that they had been downtown drinking and that they appeared very green as a result of throwing up.
How would you coach the RA through this?
Dr. Smith
Tell RA to call UGA PD to call EMS
Have RA stay on scene as you make your way over.
Once UGA PD and EMS arrive make sure that no one is interfering with what their doing.
If Resident is transported make sure you get their name, room #, if they were conscious, and what hospital they were transported to as well as the case number.
Inform AC on call of all of this information.
Have RA document incident in Advocate.

16. Case Study#4: Fight
You Receive a call from an ECV RA stating that there is a fight going on in the Rooker Hall Fireside Lounge between Residents Steve Rogers and Tony Stark of ecv.
What steps would you take to coach the RA through this
Have the RA call UGA PD immediately and do not try to break up the fight and make sure they are in a safe location.
Arrive on Scene and wait for PD to be there if they have not handled the situation.
Once PD has handled the situation make sure you document the necessary information such as if there was an arrest.
Have RA submit incident in advocate.

17. Resources CA-RA Manual GR/DI/RHD Duty Binder
Policies:
Fire: S:\Resources\RPS\Fire Safety Forms
Staff Directory: ???
BSW Staff on Call: ???