1. Case Study Performance Evaluation at Citibank
HR Management
MBAO 6030

2. Performance Evaluation at Citibank
Citigroup (NYSE: C), the preeminent global financial services company, provides some 120 million consumers, corporations, governments and institutions in over 100 countries with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage and asset management.
MBAO 6030 Human Resource Management

3. Performance Evaluation at Citibank
Major brand names:
Citibank
CitiFinancial
Primerica
Salomon Smith Barney
Travelers
Additional information may be found at
MBAO 6030 Human Resource Management

4. Performance Evaluation at Citibank
Why has Citibank introduced a performance scorecard?
The performance scorecard was intended to accomplish what outcomes?
MBAO 6030 Human Resource Management

5. MBAO 6030 Human Resource Management
Performance Evaluation at Citibank: Cause effect relations between measures
Drivers Moderators Outcomes
(lead indicators) (lag indicators)
MBAO 6030 Human Resource Management

6. Performance evaluation at Citibank
What should Lisa Johnson and Frits Seegers do about McGaran’s year end performance evaluation?
MBAO 6030 Human Resource Management

7. Performance evaluation at Citibank
What revisions (if any) would you recommend to apply to Citibank’s performance scorecard?
MBAO 6030 Human Resource Management

8. Performance evaluation at Citibank
Can you draw any conclusions about performance evaluation from this case?
MBAO 6030 Human Resource Management