1. Xbox One X Surface Go And more … EVALS/ PRIZES
Bring all items to the 6th Info Desk
Bingo Cards = how you win prizes at the end of the event. The cards must be stamped by ALL the Sponsors by the last session (4pm) Fill out speakers evaluations (located in the front of the rooms Fill out the event evaluations
Xbox One X
Surface Go
And more …

2. Thank You EVENT Sponsors
We appreciated you supporting the
New York SharePoint Community!
Diamond, Platinum, Gold, & Silver have tables scattered throughout
Please visit them and inquire about their products & services
To be eligible for prizes make sure to get your bingo card stamped by ALL sponsors
Raffle at the end of the day and you must be present to win!

3. Join us for a round of drinks
Beer Authority
300 W 40h St
[across the street]
Join us for a round of drinks

4. Trash or Treasure?
Getting users to share their knowledge and artifacts…
in a meaningful way
PRESENTED BY: Stacy L. Deere, MVP & Sharon Weaver

5. Stacy L. Deere-Strole, MVP
Contact Us
Stacy L. Deere-Strole, MVP
Sharon Weaver
Stacy Deere-Strole is the Owner of Focal Point Solutions LLC, a Cincinnati, OH based company that provides SharePoint Solutions for the Enterprise in the mid-to-large market. With nearly 18 years of experience in the IT Industry, Stacy has mainly focused on Collaboration Solutions such as IBM’s Lotus Notes\Domino and Microsoft’s Messaging and Collaboration Solutions including deployments and SharePoint upgrades.
Company: Focal Point Solutions
Twitter: @sldeere
Blog:
Sharon's background in Business Analysis and Project Management combined with her Developmental Psychology degree and Six Sigma Black Belt blend perfectly with her love of helping and training people to make her a well-rounded consultant. Sharon has the ability to understand her client's pain points and develop a plan to not only build the needed solutions, but to drive adoption and education in a way not typically seen from technical consultants.
Company: Focal Point Solutions
Blog:

6. Knowledge Management Components Make Knowledge Organic
Agenda
About Us
What is
Knowledge Management?
Traditional
Knowledge Management
Strategies
Knowledge Management Components
Trash or Treasure?
Techno-Centric
KM Discipline
Make Knowledge Organic
SharePoint & O365

7. Knowledge Management
What is KM? Why does it matter?
The process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge.

8. Traditional Knowledge Management Strategies
These are some traditional KM strategies…where are some other places that we share info?? Water cooler, golf course, etc.
Discussions & Documentation (Projects)
Apprenticeship &
Mentoring
(Carpenter)
Blogs &
Discussion Boards
Continuing Education & Training

9. Knowledge Management Components
Really try to understanding how your organization works. Different things work for different places. IF you understand yourself, it is WAY easier to implement things that work.
People & Culture
Structure
Personalities
Communication Styles
Overall style of sharing knowledge
Management style
Size of company
Processes
Technology
Formal ways of managing knowledge (SOPs)
Informal ways of managing knowledge
Content/Document management
Reporting/Dashboards
Messaging

10. Trash or Treasure? Trash – Outdated, Inaccurate, Irrelevant Knowledge
What are some examples of trash? Treasure? What is Tacit knowledge anyway?
Trash – Outdated, Inaccurate, Irrelevant Knowledge
Knowledge hoarding
Old documentation that has not been kept current
Wrong answers on discussion board
Dead links
Lack of communication or participation
Tacit Knowledge –
Difficult to transfer to another person (verbal or written).
For example, speak a language, play an instrument, use an application.
Treasure – Shared Tacit Knowledge (GOAL)
Mentoring, coaching, job shadowing
Active discussion board w/moderator to keep content current and correct
Updated documentation that is reviewed and discussed regularly, and easy to find
Cross-training by several employees in a group
Open communication and active participation

11. Techno-Centric KM Discipline
Community of Practice (Formal & Informal)
Group information by subject or common thought to increase adoption, usage, and relevancy. Encourage users to participate in groups, discussion boards, and collaboration sites.
Intellectual Capital
Information is only valuable if it is being used. Prioritize and showcase recently accessed information to improve knowledge sharing. Keep important information CURRENT and EASILY accessible.
2 most important concepts to take from this session. Formal – IT Project, Informal – Softball team. Teams is a great example of how MS is using this theory to increase tool adoption.
Techno-Centric KM Discipline

12. Make Knowledge Organic
Use what you have…
Make Knowledge Organic
Really try to understanding how your organization works. Different things work for different places. IF you understand yourself, it is WAY easier to implement things that work.
PROS:
Easy way to store information
Searchable
Quickly updated
CONS:
Hard to find
It’s SharePoint (nobody likes going to it)
Not part of the daily habit

13. DEMO
What is KM? Why does it matter?

15. Stacy L. Deere-Strole, MVP
Contact Us
Stacy L. Deere-Strole, MVP
Sharon Weaver
Company: Focal Point Solutions
Twitter: @sldeere
Blog:
Company: Focal Point Solutions
Blog:
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