1. Inter-Service Postal Training Activity
Conduct Postal Directory Functions
February 2018

2. TLO – Conduct Postal Directory Functions
LESSON OUTCOME
Students will learn how the Postal Directory Section of a Military Post Office operates. During the lesson, students will learn how to maintain directory files, process directory mail, and how to determine the proper endorsement for Undeliverable as Addressed mail and other miscellaneous categories of
mail.
TERMINAL LEARNING OBJECTIVE
ACTION: Conduct Postal Directory Functions
CONDITIONS: You are assigned to the Postal Directory Section of a Military Post Office and are responsible for maintaining a directory file and providing directory services for mail.
TERMINAL LEARNING OBJECTIVE CONT’D
STANDARDS: Conduct postal directory functions by processing directory mail received from the unit mail clerks and other sources, maintaining the directory file on all persons served by the military, endorsing mail accordingly, dispatching mail if necessary, and putting directory service stamp on back of mail, without error.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
You have access to several pieces of "undeliverable as addressed" mail, DoD Postal Manual M, DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC (Mail Directory File Card), PS Form 3579 (Undeliverable Standard Mail A and B), USPS Envelope EP-1865D (Postage Due), Notice 123 (Rate fold), and standard United States Postal Service (USPS) supplies and equipment. This task should not be trained in MOPP 4.

3. Operational Variables (OE)

4. Acronyms (1 of 2) Military Postal Service – MPS
Postal Service Center – PSC
Casual Mail Directory – CMD
Continental United States – CONUS
Directory Service Stamp – DSS
Permanent Change of Station – PCS
Temporary Duty – TDY
Temporary Additional Duty – TAD
Absent Without Leave – AWOL
Acronyms
1. Learning Step / Activity 1. Directory Files
Method of Instruction: Conference / Discussion
Instructor to Student Ratio: 2:30
Time of Instruction: 30 mins
Media: Programmed Instruction
a. Acronyms:
(1) Military Postal Service – MPS
(2) Postal Service Center – PSC
(3) Continental United State – CONUS
(4) Directory Service Stamp – DSS
(5) Permanent Change of Station – PCS
(6) Temporary Duty – TDY
(7) Temporary Additional Duty – TAD
(8) Absent Without Leave – AWOL
NOTE: Show Slides – Acronyms

5. Acronyms (2 of 2) Return to Sender – RTS
Undeliverable as Addressed – UAA
Not Deliverable as Addressed Unable to Forward - NDAA
Space Available Mail – SAM; equivalent to Retail Ground
Missing in Action – MIA
Prisoner of War – POW
Killed in Action – KIA
Wounded in Action – WIA
Mail Recovery Center – MRC

6. Definition
Directory mail is mail that cannot be delivered as addressed because of an incomplete/incorrect mailing address, and/or the member has transferred to another duty station on OFFICIAL ORDERS.

7. Directory Cards
Arrange in alphabetical order by last name regardless of rank or status.
For same last names, file by first name then middle initial.
As a minimum, directory cards contain:
individual's name (last, first, middle initial)
grade
organization and mailing address
PSC receptacle number

8. Directory Service for Departed Personnel
Military personnel without a direct assignment assigned to an overseas replacement activity, will provide a forwarding address to the appropriate organization.
Information on service members departed will include the following:
- date departed
- purge date (date to destroy the card)
- forwarding address

9. Reporting Dates Estimated date member is due to arrive at new unit.
Army/Marine Corps: Uses ‘EDA’ for Estimated Date of Arrival.
Navy: Uses ‘PG’ for Prospective Gain.
Air Force: Uses ‘RNLTD’ for Report No Later Than Date.

10. Purge (Destruction) Date
Directory cards for PCS personnel are coded for destruction in the 13th month after departure.
For student or patient of six months or less, code for destruction four months after departure.
Screen directory file and destroy card(s) during the first work week of each month.
Computer listings may be used in place of card files.

11. Directory Card for Departed Soldier
Since Soldier departed in Sep 2017, the card will be destroyed Oct 2018.

12. Directory Card for Departed Airman
BASE/UNIT LOCATOR AND PSC DIRECTORY
PRIVACY ACT STATEMENT
NOTE 1: Information protected under the Privacy Act requires consent for release. (See AF for authorized disclosures without consent.)
AUTHORITY: 39 U.S.C. 406 and 10 U.S.C
PRINCIPAL PURPOSE(S): Answers official and unofficial requests to locate personnel and readdress incorrectly addressed personal mail.
ROUTINE USE(S): This information may be disclosed: to a federal, state, local or foreign agency to investigate or prosecute an actual or potential violation of law (civil, criminal, or regulatory); to a federal, state, or local agency maintaining civil, criminal, or other relevant enforcement information to get information relevant to an Air Force decision on hiring or retaining an employee, issuing a security clearance, letting a contract, issuing a contract, issuing a license, grant or other benefit; to a federal agency, in response to its request, on the hiring or retention of an employee, issuance of a security clearance reporting an investigation of an employee, letting of a contract, or issuance of a license, grant, or other benefit by the requesting agency, if the information is relevant and necessary to the requesting legislation per OMB Circ. A-19; to foreign law enforcement security, investigatory, or administrative authorities to comply with requirements imposed by, or to claim rights in, international agreements and arrangements, including those regulating the stationing and status in foreign countries of DoD military and civilian personnel; to state and local taxing authorities for information normally in IRS Form W-2 and only to those authorities for which an employee or military member is or was subject to tax; to OPM to perform its legal functions; to DoJ to represent DoD or a member of DoD in pending or potential litigation; information on current military addresses and assignments to overseas ;military banking facilities that are reimbursed by the Government for checking and loan losses; for separated, discharged, or retired personnel the last known residential or home of record address to a military banking facility on certification by a bank officer that they have a returned or dishonored check from the person or if the subject has defaulted on a loan and the US Government is liable for losses; to GSA and NARA for records management inspections; to MSPB for appeals, litigation, and special studies; for counterintelligence activities for enforcing laws that protect the national security of the United States.
DISCLOSURE: Disclosure of this information is voluntary. However, refusal to provide the information could result in the individual not being contacted for official/personal/emergency matters and nondelivery of personal mail.
NAME (Last, First, Middle Initial)
BROWN, JOHN A.
GRADE
E-5
BOX NO.
100 DM
07/18
LOCAL ADDRESS
HOME PHONE
ORGANIZATION
53RD TRANS BN PSC 5
OFFICE SYMBOL
DUTY PHONE
FORWARDING ADDRESS/ASSIGN AUTH.
123 CHRIS LN, SALT LAKE CITY, UT
ESTIMATED ARRIVAL DATE
RNLTD
25 JUL 17
DEPARTURE DATE
25 JUN 17
I ( ) DO ( ) DO NOT give consent to release my home address, home telephone number and other personal data contained in my Locator File to any person. (AF and AF ).
SIGNATURE
John Brown
DATE
ADDITIONAL DATE (See AF )
MARCIA J. (W)
RECORD OF DISCLOSURES OF INFORMATION
REQUESTER AND ADDRESS
NATURE AND PURPOSE OF DISCLOSURE
AF Form 624
* GPO: /20056

13. Directory Card for Departed Navy/Marine

14. Check on Learning
What is directory mail?
What information is included on the Directory Service card for a member who has departed?
What status requires you to code the directory card for destruction in 6 months?

15. Process Directory Mail
1st – separate mail by class.
2nd – sort mail in alphabetic order.
3rd – search directory files for information to process mail.

16. Directory Status Deliver to Addressee Forward To Addressee
Returned To Sender
Dead Mail
Hold Mail
Treated As Waste

17. Back-stamping Army and Air Force Navy and Marine Corps15
SEP 17
DIRECTORY SERVICE
__________________
NAME OF
COMMAND
DATE REC’D 15 Sep 17
DATE FWD 15 Sep 17
CLERK INITIALS___
Navy and Marine Corps

18. Placement of Forwarding Address
Rhonda Williams
380 Rochester Circle
Monroe, LA
SGT John Brown
53RD TRANS BN
PSC 5, Box 100
APO AE
INT SER POSTAL TNG ACT
PM SEP
2017
Leave name clear of any markings
Line through incorrect portion of the old address
FWD TO: Ridge Rd Irmo, SC
Place the forwarding address below and to the right of the old address

19. Forwarded Mail Showing Reporting Date and Bar Code Cancellation
Rhonda Williams
380 Rochester Circle
Monroe, LA
SGT John Brown
53RD TRANS BN
PSC 5, Box 100
APO AE
INT SER POSTAL TNG ACT
PM SEP
2017
EDA: 18 OCT 17 70TH TRANS BN Ft. Drum, NY
Mark through Bar Code
Place the projected reporting date above the forwarding address

20. Check on Learning
Define and explain what can happen to mail after a directory search has been made.
Where would you place all forwarding addresses? What is the exception?
What can happen if the bar code on forwarded mail is not obliterated?

21. Treatment of UAA, First Class and Priority Mail (1 of 2)
Advise personnel to inform correspondents of new address.
Express and First Class mail is forwarded as many times as necessary without charge.

22. Treatment of UAA, First Class and Priority Mail (2 of 2)
Table 6-1, Treatment of Undeliverable as Addressed Express Mail,
First Class Mail including Postcards, and Priority Mail
RULE
MAILER ENDORSEMENT
MILITARY POSTAL DIRECTORY
SERVICED BY THE MPS SHALL: 1
NO ENDORSEMENT
Forward.
(For Priority Mail ONLY: When forwarding Priority Mail, endorse each piece with: "CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS."
If a forwarding address is unknown return piece to sender endorse each piece: “RETURN TO SENDER and "ATTEMPTED NOT-KNOWN." 2
ADDRESS CORRECTION REQUESTED 3
FORWARDING AND ADDRESS CORRECTION REQUESTED 4
DO NOT FORWARD
Do not forward. Return piece to sender endorse each piece: “RETURN TO SENDER” and "NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD”.
NOTE: When Express Mail, First Class Mail (including Priority Mail and postal/postcards) cannot be cannot be forwarded or returned, it is considered “dead mail.” Send dead mail to the servicing Mail Recovery Center for disposition.
NOTE: This chart is also available on page 2 of the Student Handout.

23. Forwarding a First Class Article
Bill Smith
123 Tecan Street
Vacaville, CA
SGT John Brown
53RD TRANS BN
PSC 5, Box 100
APO AE
INT SER POSTAL TNG ACT
PM SEP
2017
FWD TO: Ridge Road Irmo, SC
NO ENDORSEMENTS NECESSARY
Place the forwarding address below and to the right of old address
DISPOSITION: FORWARD TO ADDRESSEE
For classroom purposes only, write the disposition of the article. See page 1 of the handout.

24. Forwarding a Priority Article
Bill Smith
123 Tecan Street
Vacaville, CA
FWD TO:
342 Ridge Road
Irmo, SC
SGT John A. Brown 52 TRANS BN PSC 5, Box APO AE
CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS
DISPOSITION: FORWARD TO ADDRESSEE
For classroom purposes only, write the disposition of the article. See page 1 of the handout.

25. PEX SITUATION 1-4

26. Returning an Article To Sender
Bill Smith
123 Tecan Street
Vacaville, CA
SGT John Brown
53RD TRANS BN
PSC 5, Box 100
APO AE
INT SER POSTAL TNG ACT
PM SEP
2017
REASONS CHECKED Unclaimed________ Refused __________ Attempted-Not Known ________________ Insufficient Address___________________ No such street _______ number ________ No such office in state ________________ Do not r in this envelope
DISPOSITION: RETURNED TO SENDER
For classroom purposes only, write the disposition of the article. See page 1 of the handout.

27. Sender requested that the mail NOT be forwarded
First-Class Article Depicting Endorsement when Sender Requests Mail Not Be Forwarded
Sender requested that the mail NOT be forwarded
Central Bank
123 Main Street, Suite 3
Indianapolis, IN
SGT John Brown
53RD TRANS BN
PSC 5, Box 100
APO AE
INT SER POSTAL TNG ACT
PM SEP
2017
DO NOT FORWARD
UNDELIVERABLE AS ADDRESSED
DISPOSITION: RETURNED TO SENDER
For classroom purposes only, write the disposition of the article. See page 1 of the handout.

28. Check on Learning
What are the disposition instructions for Rules 1, 2, and 3?
When forwarding Express or First-Class mail, is an MPO endorsement required on the front of the article?
Which rule applies when the sender has requested, by endorsement, that the mail NOT be forwarded?

29. PEX SITUATION 5

30. Treatment of UAA Periodicals (1 of 2)
Periodicals are publications which transmits information to an established list of subscribers or requesters.
Periodicals are forwarded for only 60 days.
After 60 days, newspapers and magazines are:
distributed to military hospitals, recreation services, dormitories, chaplains
turned over to the nearest DoD property disposal office as salvage paper
treated as waste
returned at the publisher's request.

31. Treatment of UAA Periodicals (2 of 2)
Table 6-2, Treatment of Undeliverable as Addressed Periodicals
RULE
MAILER ENDORSEMENT
MILITARY POSTAL DIRECTORY
SERVICED BY THE MPS SHALL: 1
NO ENDORSEMENT
Forward all Periodicals for a period of 60 days (for newspapers, see 'Note' below.) Endorse each copy: "CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS" and "TO AVOID DELAY OF YOUR MAIL PLEASE OBTAIN A FORM FROM THE POST OFFICE FOR NOTIFYING CORRESPONDENTS AND PUBLISHER OF YOUR CORRECT ADDRESS."
After 60 days, or if a forwarding address is unknown, attach a completed PS Form 3579 to the portion of the wrapper, cover, or envelope and place in a USPS envelope and address to the publisher. Compute the postage for each form enclosed.
NOTE: Newspapers are forwarded for personnel reassigned in an area served by the same postmaster for 60 days. For example: APO AE 09xxx to APO AE 09xxx, APO AP 9xxxx to APO AP 9xxxx, or CONUS to CONUS.
If newspapers are received for individuals reassigned to an area not served by the same postmaster (for example, APO AE 09xxx to CONUS or APO AE 09xxx to APO AP 9xxxx), they will not be forwarded. They will be treated as waste. Attach a completed PS Form 3579 to the portion of the wrapper or cover and place in a USPS envelope and address to the publisher. Compute the postage for each form enclosed. 2
RETURN POSTAGE GUARANTEED
Return copy to the publisher. Endorse each copy: "RETURN TO SENDER," "NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD" and "POSTAGE DUE", but do not compute the postage
NOTE: This chart is also available on page 3 of the Student Handout.

32. Endorsement on Magazine being Forwarded
CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS
To avoid delay in delivery of your mail, please obtain a form from the post office for notifying correspondents and publishers of your correct mailing address
#1 7 9 H * * * * * * * * * * 5 DIGIT
BRW
MICHAEL L. BROWN UNIT46, BOX FPO AP
FWD TO: Ridge Rd Irmo, SC

33. Preparation of PS Form 3579 and USPS Envelope1 2 1 75
GLOBE MAGAZINE
P.O. BOX 1046
CHARLOTTE NC
FPO AP 3 5
7. Treat periodical as waste. 6 4

34. Example 75 1 CHARLOTTE NC 28201 PC TECHNOLOGY P.O. BOX 1046
FPO AP
P.O. BOX 1046
CHARLOTTE NC
#1 7 9 H * * * * * * * * * * 5 DIGIT
BRW
MICHAEL L. BROWN UNIT46, BOX FPO AP

35. DA Form 3955 Depicting Annotation of PS Form 3579

36. AF Form 624 Depicting Annotation of PS Form 3579
BASE/UNIT LOCATOR AND PSC DIRECTORY
PRIVACY ACT STATEMENT
NOTE 1: Information protected under the Privacy Act requires consent for release. (See AF for authorized disclosures without consent.)
AUTHORITY: 39 U.S.C. 406 and 10 U.S.C
PRINCIPAL PURPOSE(S): Answers official and unofficial requests to locate personnel and readdress incorrectly addressed personal mail.
ROUTINE USE(S): This information may be disclosed: to a federal, state, local or foreign agency to investigate or prosecute an actual or potential violation of law (civil, criminal, or regulatory); to a federal, state, or local agency maintaining civil, criminal, or other relevant enforcement information to get information relevant to an Air Force decision on hiring or retaining an employee, issuing a security clearance, letting a contract, issuing a contract, issuing a license, grant or other benefit; to a federal agency, in response to its request, on the hiring or retention of an employee, issuance of a security clearance reporting an investigation of an employee, letting of a contract, or issuance of a license, grant, or other benefit by the requesting agency, if the information is relevant and necessary to the requesting legislation per OMB Circ. A-19; to foreign law enforcement security, investigatory, or administrative authorities to comply with requirements imposed by, or to claim rights in, international agreements and arrangements, including those regulating the stationing and status in foreign countries of DoD military and civilian personnel; to state and local taxing authorities for information normally in IRS Form W-2 and only to those authorities for which an employee or military member is or was subject to tax; to OPM to perform its legal functions; to DoJ to represent DoD or a member of DoD in pending or potential litigation; information on current military addresses and assignments to overseas ;military banking facilities that are reimbursed by the Government for checking and loan losses; for separated, discharged, or retired personnel the last known residential or home of record address to a military banking facility on certification by a bank officer that they have a returned or dishonored check from the person or if the subject has defaulted on a loan and the US Government is liable for losses; to GSA and NARA for records management inspections; to MSPB for appeals, litigation, and special studies; for counterintelligence activities for enforcing laws that protect the national security of the United States.
DISCLOSURE: Disclosure of this information is voluntary. However, refusal to provide the information could result in the individual not being contacted for official/personal/emergency matters and nondelivery of personal mail.
NAME (Last, First, Middle Initial)
BROWN, JOHN A.
GRADE
E-5
BOX NO.
100 DM
07/18
LOCAL ADDRESS
HOME PHONE
ORGANIZATION
53RD TRANS BN PSC 5
OFFICE SYMBOL
DUTY PHONE
FORWARDING ADDRESS/ASSIGN AUTH.
123 CHRIS LN, SALT LAKE CITY, UT
ESTIMATED ARRIVAL DATE
RNLTD
25 JUL 17
DEPARTURE DATE
25 JUN 17
I ( ) DO ( ) DO NOT give consent to release my home address, home telephone number and other personal data contained in my Locator File to any person. (AF and AF ).
SIGNATURE
John Brown
DATE
ADDITIONAL DATE (See AF )
MARCIA J. (W)
PS FORM 3579 SENT TO PC MAGAZINE ON 21 MAY 17
RECORD OF DISCLOSURES OF INFORMATION
REQUESTER AND ADDRESS
NATURE AND PURPOSE OF DISCLOSURE
AF Form 624
* GPO: /20056

37. NAVMC 10572 Depicting Annotation of PS Form 3579

38. PEX SITUATION 6

39. Endorsements on Periodicals being Returned to Sender
Return periodicals to the publisher only if they are endorsed “RETURNED POSTAGE GUARANTEED”
The Monthly News Main St., Suite 31 Indianapolis, IN
SGT John A. Brown RD TRANS BN PSC 5, Box APO AE
RETURNED POSTAGE GUARANTEED
UNDELIVERABLE AS ADDRESSED
DISPOSITION: RETURNED TO SENDER

40. PEX SITUATION 8-9

41. Publication Being Treated as Waste
FASHION Main St., Suite Indianapolis, IN
#1 7 9 H * * * * * * * * * * 5 DIGIT
BRW
Pamela Early Unit 25205, Box APO AE
DISPOSITION: WASTE
For classroom purpose only, write the disposition of the article, See page 1 of the handout.

42. Check on Learning
Why is it important to inform all PCSing individuals to notify their publishers of their new address as soon as possible?
How is the front of the USPS envelope prepared and mailed to the publisher (sender)?
Under what two circumstances would you treat an article as waste?

43. Treatment of UAA Bulk Rate Mail (1 of 2)
Used by businesses and organizations that mail large quantities of mail to advertise their merchandise or services.
Postage bears the endorsement 'BULK RATE.'
Mail must be processed and treated in accordance with Table 6-3.

44. Treatment of UAA Bulk Rate Mail (2 of 2) Standard Bulk Rate Mail
Table 6-3, Treatment of Undeliverable as Addressed
Standard Bulk Rate Mail
RULE
MAILER ENDORSEMENT
MILITARY POSTAL DIRECTORY
SERVICED BY THE MPS SHALL: 1
NO ENDORSEMENT OR
DO NOT FORWARD
DO NOT forward or return this mail. Treat as waste. 2
ADDRESS CORRECTION REQUESTED 3
FORWARDING AND RETURN POSTAGE
GUARANTEED
Forward and endorse. "CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS."
If a forwarding address is unknown, return piece to sender endorsed each piece: “RETURN TO SENDER” "NOT DELIVERABLE AS ADDRESS UNABLE TO FORWARD" and "POSTAGE DUE" but do not compute the postage. 4
FORWARDING AND RETURN POSTAGE GUARANTEED, ADDRESS CORRECTION REQUESTED. 5
DO NOT FORWARD, ADDRESS CORRECTION REQUESTED, RETURN POSTAGE GUARANTEED
Do not forward. Return the piece to sender endorse each piece: “RETURN TO SENDER” "NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD" and "POSTAGE DUE," but do not compute the postage.
NOTE: This chart is also available on page 4 of the Student Handout.

45. Bulk Rate Mail Treated as Waste
Central Bank Main Street, Suite 30 Indianapolis, IN
SGT John A. Brown 53RD TRANS BN PSC 5, Box APO AE
BULK RATE AUTOCR U.S. POSTAGE PAID CENTRAL BANK
We have a credit card reserved just for you
Apply today…
NO ENDORSEMENTS ANNOTATED
DISPOSITION: WASTE

46. Check on Learning
What type of correspondence is identified as bulk mail?
What would the MPS endorsement be under rules 1 and 2?
Which rule would the endorsement read, “Do Not Forward, Return to Sender?”

47. PEX SITUATION 10

48. Table 6-4, Treatment of Undeliverable as Addressed
Retail Ground (SAM)
Table 6-4, Treatment of Undeliverable as Addressed
Standard Mail
RUL E
MAILER ENDORSEMENT
MILITARY POSTAL DIRECTORY
SERVICED BY THE MPS SHALL: 1
NO ENDORSEMENT
Forward. Endorse each piece: "CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS."
If a forwarding address is unknown, return piece to sender endorse: “RETURN TO SENDER” "NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD" and "POSTAGE DUE," but do not compute the postage. 2
ADDRESS CORRECTION REQUESTED 3
FORWARDING AND RETURN POSTAGE
GUARANTEED 4
FORWARDING AND RETURN POSTAGE GUARANTEED, ADDRESS CORRECTION REQUESTED 5
DO NOT FORWARD, ADDRESS CORRECTION REQUESTED, RETURN POSTAGE GUARANTEED
Return piece to sender endorse each piece: “RETURN TO SENDER” "NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD" and "POSTAGE DUE," but do not compute the postage. 6
DO NOT FORWARD
Return piece to sender endorse each piece: “RETURN TO SENDER,” "NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD" and “POSTAGE DUE,” but do not compute the postage.
NOTE: This chart is also available on page 5 of the Student Handout.

49. Forwarding an UAA Retail Ground (SAM) Article
Bill Smith Tecan Street Vacaville, CA
UNITED STATES POSTAL SERVICE
0000
U.S. POSTAGE PAID VACAVILLE, CA NOVEMBER 10, AMOUNT
SGT Larry Torres Unit 11675, Box APO AE
EDA: 8 DEC 17 FWD TO: HHC, TSB Fort Jackson, SC
CHANGE OF ADDRESS DUE TO OFFICIAL ORDERS
DISPOSITION: FORWARD TO ADDRESSEE

50. PEX SITUATION 11

51. Returning an UAA Retail Ground (SAM) Article
NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD
REASONS CHECKED Unclaimed________ Refused __________ Attempted-Not Known ________________ Insufficient Address___________________ No such street _______ number ________ No such office in state ________________ Do not r in this envelope
SAM
Bill Smith Tecan Street Vacaville, CA
SGT Larry Torres Unit 11675, Box APO AE
UNITED STATES POSTAL SERVICE
0000
U.S. POSTAGE PAID VACAVILLE, CA JUNE 20, AMOUNT
POSTAGE DUE
DISPOSITION: RETURN TO SENDER

52. Check on Learning
What is Retail Ground (SAM)?
What are the dispositions for Rules 1 through 4?
How is undeliverable as addressed SAM mail that cannot be forwarded treated?

53. Endorse Mail / Mail Recovery Centers
Table 6-5, How to Endorse Mail
RULE
IF THE ADDRESSEE IS:
THEN ENDORSE MAIL: 1
AWOL (over 30 days)
Return piece to sender endorse each piece: "RETURN TO SENDER” and
“MOVED, LEFT-NO ADDRESS."
If Periodicals or SAM, also endorse with "POSTAGE DUE." 2
UNKNOWN
"Return piece to sender endorse each piece: “RETURN TO SENDER” and
“ATTEMPTED-NOT KNOWN."
Look up respective class of mail table for additional endorsement(s). 3
REASSIGNED
With current forwarding address.
Annotate the EDA/PG/RNLTD if member's forwarding address is a military address.
Forward 7
DUE TO ARRIVE
With date of receipt
See Note below.
IF THE MAIL IS:
AND: 12
ADDRESSED ILLEGIBLY
Illegible
Return to Sender 15
REFUSED BY THE ADDRESSEE
"REFUSED" or
"REFUSED BY ADDRESSEE"
EXAMPLE: Refused By
Ruth D. Cheatham
30 Jun 13
If SAM, also endorse "POSTAGE DUE."
Refused
NOTE: Hold 15 days past the anticipated arrival date. If the mail is unclaimed at that time, but the member is still expected to arrive, then hold the mail for an additional 15 days or 30 days past the anticipated date. At the end of the 30-day period, the mail will be processed in the same manner as rule 2 above.
ADDRESSES – MAIL RECOVERY CENTERS
IF YOU WORK AT APO AE – Send dead mail to:
ST PAUL MAIL RECOVERY CENTER
P.O. BOX 69001
ST PAUL, MN
IF YOU WORK AT APO AP – Send dead mail to:
SAN FRANCISCO MAIL RECOVERY CENTER
390 MAIN ST
SAN FRANCISCO, CA
IF YOU WORK AT APO AA – Send dead mail to:
ATLANTA MAIL RECOVERY CENTER
5345 FULTON INDUSTRIAL BLVD
ATLANTA, GA
NOTE: These charts are also available on pages 6 & 7 of the Student Handout.

54. Hold Mail
Hold mail 15 days past EDA.
If still unclaimed, hold mail an additional days EDA.
After 30 days, RTS and endorse “Attempted Not Known” (see rule 2).
Sort by last name and screen weekly.

55. Article Depicting Hold Mail Date
Bill Smith Tecan Street Vacaville, CA
PVT Jim Smith 53RD TRANS BN PSC 5, Box 46 APO AE
Sender & Addressee same last name is an indication that the individual is expected to arrive
DISPOSITION: HOLD 30 JUL 17
For classroom purpose only, write the disposition of the article, See page 1 of the handout.

56. Mail Depicting Return Date
For Army and Air Force 15
SEP 17
Date mail was received
15 SEP 17
Date mail was returned
DIRECTORY SERVICE
__________________
NAME OF
COMMAND
DATE REC’D 15 Sep 17
DATE FWD 15 Sep 17
CLERK INITIALS___
For Navy and Marine Corps
Date mail was received
Date mail was returned

57. AWOL Entry on DA Form 3955

58. PEX SITUATION 12

59. AWOL Entry on AF Form 624 BASE/UNIT LOCATOR AND PSC DIRECTORY
PRIVACY ACT STATEMENT
NOTE 1: Information protected under the Privacy Act requires consent for release. (See AF for authorized disclosures without consent.)
AUTHORITY: 39 U.S.C. 406 and 10 U.S.C
PRINCIPAL PURPOSE(S): Answers official and unofficial requests to locate personnel and readdress incorrectly addressed personal mail.
ROUTINE USE(S): This information may be disclosed: to a federal, state, local or foreign agency to investigate or prosecute an actual or potential violation of law (civil, criminal, or regulatory); to a federal, state, or local agency maintaining civil, criminal, or other relevant enforcement information to get information relevant to an Air Force decision on hiring or retaining an employee, issuing a security clearance, letting a contract, issuing a contract, issuing a license, grant or other benefit; to a federal agency, in response to its request, on the hiring or retention of an employee, issuance of a security clearance reporting an investigation of an employee, letting of a contract, or issuance of a license, grant, or other benefit by the requesting agency, if the information is relevant and necessary to the requesting legislation per OMB Circ. A-19; to foreign law enforcement security, investigatory, or administrative authorities to comply with requirements imposed by, or to claim rights in, international agreements and arrangements, including those regulating the stationing and status in foreign countries of DoD military and civilian personnel; to state and local taxing authorities for information normally in IRS Form W-2 and only to those authorities for which an employee or military member is or was subject to tax; to OPM to perform its legal functions; to DoJ to represent DoD or a member of DoD in pending or potential litigation; information on current military addresses and assignments to overseas ;military banking facilities that are reimbursed by the Government for checking and loan losses; for separated, discharged, or retired personnel the last known residential or home of record address to a military banking facility on certification by a bank officer that they have a returned or dishonored check from the person or if the subject has defaulted on a loan and the US Government is liable for losses; to GSA and NARA for records management inspections; to MSPB for appeals, litigation, and special studies; for counterintelligence activities for enforcing laws that protect the national security of the United States.
DISCLOSURE: Disclosure of this information is voluntary. However, refusal to provide the information could result in the individual not being contacted for official/personal/emergency matters and nondelivery of personal mail.
NAME (Last, First, Middle Initial)
DEFFENGER, EDWARD
GRADE
E-4
BOX NO.
120 DM
LOCAL ADDRESS
18TH PSB, UNIT 25506
HOME PHONE
ORGANIZATION
OFFICE SYMBOL
DUTY PHONE
FORWARDING ADDRESS/ASSIGN AUTH.
ESTIMATED ARRIVAL DATE
RNLTD
DEPARTURE DATE
I ( ) DO ( ) DO NOT give consent to release my home address, home telephone number and other personal data contained in my Locator File to any person. (AF and AF ).
SIGNATURE
Edward Deffenger
DATE
25 JUN 17
ADDITIONAL DATE (See AF )
AWOL AS OF 3 JUN 10
RECORD OF DISCLOSURES OF INFORMATION
REQUESTER AND ADDRESS
NATURE AND PURPOSE OF DISCLOSURE
AF Form 624
* GPO: /20056

60. If today is 30 JUN 17, mail could no longer be held for this Marine.
AWOL Entry on NAVMC 10572
FRONT SIDE
If today is 30 JUN 17, mail could no longer be held for this Marine.
BACK SIDE

61. Endorsements on Express, First Class and Priority for AWOL over 30 Days
Bill Smith
123 Tecan Street
Vacaville, CA
SGT John Brown
53RD TRANS BN
PSC 5, Box 100
APO AE
INT SER POSTAL TNG ACT
PM SEP
2017
Moved, left no address
No such number
Attempted-Not Known X
DISPOSITION: RETURN TO SENDER

62. Endorsements on Retail Ground (SAM) for AWOL over 30 Days
Bill Smith Tecan Street Vacaville, CA
SGT Larry Torres Unit 11675, Box APO AE
UNITED STATES POSTAL SERVICE
0000
U.S. POSTAGE PAID VACAVILLE, CA JUNE 20, AMOUNT
Moved, left no address
No such number
Attempted-Not Known X
POSTAGE DUE
NOT DELIVERABLE AS ADDRESSED UNABLE TO FORWARD
DISPOSITION: RETURN TO SENDER

63. PEX SITUATION 13

64. Conditions for Refusing Mail
Accountable mail must be refused before receipting for the article.
Non-accountable mail can be refused at time of or after delivery if unopened.
Addressee must endorse the mail “Refused,” sign, and date.
If addressee refuses to endorse, the clerk will endorse mail “Refused by Addressee.”

65. Endorsements on Mail Being Refused by Addressee
REASONS CHECKED Unclaimed________ Refused __________ Attempted-Not Known ________________ Insufficient Address___________________ No such street _______ number ________ No such office in state ________________ Do not r in this envelope
SAM
Bill Smith Tecan Street Vacaville, CA
SGT Larry Torres Unit 11675, Box APO AE
UNITED STATES POSTAL SERVICE
0000
U.S. POSTAGE PAID VACAVILLE, CA JUNE 20, AMOUNT
Refused by: Larry Torres Jun 17
Addressee writes “Refused,” signs, and dates the article.
POSTAGE DUE
DISPOSITION: RETURN TO SENDER

66. PEX SITUATION 14

67. Addresses
If mail received has an address that’s incorrect, incomplete and/or illegible:
Search the directory cards for the person's name and address.
If an address is found, write it on the item and deliver it.
No endorsement will be placed on the article.
First-Class mail received from one mailer in quantities of 20 or more will be returned to the sender endorsed “RETURN TO SENDER”, "INSUFFICIENT ADDRESS."

68. Mail Depicting Correction on Incomplete Address
SAM
Jack Warner Duncan Drive Sand Hill, GA
SSG Karen Wright Box APO AE
UNITED STATES POSTAL SERVICE
0000
U.S. POSTAGE PAID VACAVILLE, CA JUNE 20, AMOUNT
Search directory card files and complete the address if found.
21 PERS GP
DISPOSITION: DELIVER TO ADDRESSEE

69. PEX SITUATION 15

70. Casualty Mail (1 of 2)
1st Category: Wartime – when mail cannot be delivered or forwarded for various reasons:
KIA: hold mail until absolute verification that the next of kin have been notified is received. Mail may be held as long as necessary.
MIA, POW, WIA
Verification Sources: Summary Court Officer (USAF), Casualty Mail Section (USA), or Command Element (USN and Marine Corps.)

71. Casualty Mail (2 of 2)
2nd Category: Peacetime – personnel have died by accident or killed, missing, or hospitalized.
When a person dies, the procedures are the same as in wartime.
Mail for personnel who are hospitalized can be forwarded if an address is known.

72. Casualty Mail Categories
DECEASED - When the member has died and next of kin has been notified.
SEARCH - When the member's status is unknown and the mail is being forwarded to the MPO or casualty mail section.
PATIENT - When the member has been hospitalized and the hospital is known (also include the current hospital address).
HOSPITAL SEARCH - When the member is evacuated through medical channels to an unknown hospital and mail is being forwarded to a casualty mail section.

73. Dead Mail
Undeliverable matter that cannot be returned to the sender or forwarded.
Reasons mail cannot be delivered:
- Sender is unknown (NO RETURN ADDRESS).
- No forwarding address on file.

74. Dead Mail Endorsement No Return Address No Return Address
ST PAUL MAIL RECOVERY
CENTER
PO BOX 69001
ST PAUL, MN
No Return Address
ATTEMPT NOT KNOWN
SSG Tommy Taylor
38th Postal Company
APO AE
SFC Judy Smith
115TH Postal Company
APO AE
ST PAUL MAIL RECOVERY
CENTER
PO BOX 69001
ST PAUL, MN
No Return Address
MOVED LEFT NO ADDRESS

75. Check on Learning
How long is mail held past the anticipated date of an individual’s arrival?
Where and how is “hold mail” kept?
How is First Class mail processed for an AWOL Soldier?
Under what circumstances is mail considered dead mail?

76. PEX SITUATION 16-18

77. TLO – Conduct Postal Directory Functions
LESSON OUTCOME
Students will learn how the Postal Directory Section of a Military Post Office operates. During the lesson, students will learn how to maintain directory files, process directory mail, and how to determine the proper endorsement for Undeliverable as Addressed mail and other miscellaneous categories of
mail.
TERMINAL LEARNING OBJECTIVE
ACTION: Conduct Postal Directory Functions
CONDITIONS: You are assigned to the Postal Directory Section of a Military Post Office and are responsible for maintaining a directory file and providing directory services for mail.
TERMINAL LEARNING OBJECTIVE CONT’D
STANDARDS: Conduct postal directory functions by processing directory mail received from the unit mail clerks and other sources, maintaining the directory file on all persons served by the military, endorsing mail accordingly, dispatching mail if necessary, and putting directory service stamp on back of mail, without error.
The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes.
The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs.
ALA: Professional Competence GLOs
GLO 14: Soldiers and Army Civilians are technically and tactically competent.
You have access to several pieces of "undeliverable as addressed" mail, DoD Postal Manual M, DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC (Mail Directory File Card), PS Form 3579 (Undeliverable Standard Mail A and B), USPS Envelope EP-1865D (Postage Due), Notice 123 (Rate fold), and standard United States Postal Service (USPS) supplies and equipment. This task should not be trained in MOPP 4.

78. Questions?