1. ARRIS Digital Transformation
Challenge Today, Change Tomorrow: Our Journey to the Cloud

2. Agenda
“ARRIS is driving the adoption of cloud technology to accelerate innovation in our business…we recognize Oracle Cloud's power to improve efficiency, scale, and speed for our employees globally.”
-Vicki Brewster, Executive VP, Human Resources
The “Why?” v
Program Roadmap v
Program Governance v
Challenges v
Moving Forward v

3. The “Why?” Why we needed to change: Why we selected Oracle:
Multiple systems of record for HR data globally
HCM feeds 25+ custom downstream systems/processes
Centralized data processing
Heavily reliant on disconnected electronic forms and manual entry
Data integrity
Why we selected Oracle:
Align entire business & HR into one “cloud”
Globalize/streamline processes
One support organization familiar with the cloud
Native intra-module datasets
Applications ‘talk’ to each other across the globe

4. Digital Transformation Project Roadmap
This is a multi-year program transforming the entire company
+Core HR
+Benefits
+Payroll
+Shell GL
+EPM
+Talent management
+Taleo
MVP2
MVP1
Global Process Design
Oracle HCM Cloud Deployment
Assess & Design
Construct P1
Support P2 P3 P4
Payroll Interface Activities - Design, Build, Test
AUG
2017
SEPT
OCT
NOV
DEC
JAN
2018
FEB
MAR
APR
MAY
JUN
JUL
+Master Data Management
+Finance
+Supply Chain Planning
+Procurement
+Transportation & Trade Management
+Sales & Order Execution
+ Professional Services
+Warehouse Management
+Manufacturing
+Technical Services
+ Tijuana Mfg.
In Progress
Live

5. Program Governance Program Scope Change Communications
MANAGEMENT PRACTICES
Program Management is critical to set clear direction
12 workstreams with IT and business resources engaged across all of our workstreams
Numerous consultants
Escalation path
Scope creep can make or break a program’s success
7,500 total requirements (650 HR)
8,700 employees
293 processes
Change management to help guide employees through the transition
Adoption
Process changes
Job changes
Communications are an integral part of any transformation
Executive dashboards and status reporting
Employee eBulletins
Bring customers and suppliers on our journey
The scale of this implementation will fundamentally change how ARRIS does business

6. What we learned along the way Project Challenges
Importance of Governance
Communications
Plan to touch every single process
Limited resources & resource sharing with current day jobs
Don’t underestimate the time required for data conversions and integrations
Need expertise in Reporting
Functional and Technical Partnership with PwC

7. What we learned along the way Additional Technical Considerations
Roles and Access should be thoroughly tested
Technical Cloud project tasks are often miscalculated
Understand Cloud Pod environments
Data Conversion reliance on legacy system for data
Interface Development may be underestimated
Knowledge Transfer is key
Instance Strategy
Phased Build
Architecture Build
Application Configuration
Conversion
Interfaces
Access and Compliance
Testing Methodology

8. Open Roundtable / Q&A

9. Here with you today Heidi Yates-Hodges ARRIS HR Senior Manager
LinkedIn:
Heidi Yates has 17 years of experience at ARRIS where she began as an Employee Communications Coordinator. Her current title is Senior Manager, Human Resources; but she likes to kid her bosses that it really should be Manager of Whatever Needs Managed! Heidi has been the functional lead on several systems projects, including serving as the Work Stream Lead for the Hire to Retire track in the current "complete transformation" project at ARRIS. She serves on the Oracle Global HR Customer Advisory Board (CAB).
Terry McLaughlin ARRIS Senior Program Manager
LinkedIn:
Terry McLaughlin has over two decades of experience in IT program management and is a Senior Program Manager in the ARRIS IT PMO. Over her career, she has led major ERP and IT transformation projects, bringing a strong program management skill set. Currently, she is the lead program manager for the ARRIS business transformation initiative to move existing on-premise ERP systems to Oracle Cloud, including HCM. She holds a B.S. in Mathematics, Masters in Business Administration and is PMP certified.
David Elliott ARRIS IT Senior Manager
David Elliott has over 3 decades of experience customizing, supporting, maintaining, implementing, upgrading, and managing ERP Business Applications since graduating with his B.S. in Computer Science. He has held job roles from programmer, to consultant, to manager, but is currently a Director of MIS Business Systems at ARRIS. David is currently working on ARRIS’ Digital Transformation program to simplify and re-engineer our company processes and systems into the Oracle Cloud.