1. ShipNow Putting control of shipments in the senders hands
TNT’s new ShipNow solution allows you to submit return or cross site shipment data and passes control of the collection to the sender.
With ShipNow users can initiate when they want TNT to collect their shipment.*
TNT offers shipment activation via our new web portal or via phone on our new Voice Self Service number
*up to 14 days in advance

2. ShipNow Putting control of shipments in the senders hands
TNT VSS Phone Number
When activating your shipment via TNT’s Voice Self Service system you will be asked a series of questions.
Your TNT Code “UBR” and your UBD Return Authorisation number
To confirm the collection address
The number of items that are to be collected*
Are any items over 30kg?*
Would you like to make another booking?
* At this point in time TNT’s VSS system limits your shipment to 15 items or less and no packages over 30kg. If your consignment exceeds these limits you will be transferred to a TNT Customer Care operator to complete your booking.

3. ShipNow Putting control of shipments in the senders hands
Access TNT’s ShipNow web portal from all your devices at

4. ShipNow Putting control of shipments in the senders hands
After entering the TNT Code “UBR” and your UBD Return Authorisation number, you need to complete the Captcha routine, click the Submit button and….
… confirm that the collection address details are accurate.
*Note you can amend the existing contact details or enter a new name and phone number if missing or incorrect.
You can also change where the driver collects from, your premises close time and even forward date the pick-up as far as 14 days.

5. ShipNow Putting control of shipments in the senders hands
It’s a good idea to let TNT know what time your premises closes to avoid a missed collection.*
*earliest close time is 3PM

6. ShipNow Putting control of shipments in the senders hands
You will have to enter the correct number of Total Packages and Total Weight in the Package Details section.
It is important that your shipment information is correct prior to collection to prevent any possible delays.

7. ShipNow Putting control of shipments in the senders hands
ShipNow offers the option to print the shipping documentation yourself. If you are not able to print then your TNT driver can bring the paperwork out with them.
An address will let TNT send a confirmation providing key information for your consignment.
If you print your documentation then the also contains a copy of your consignment paperwork and your TNT Pickup Reference Number in case you need it.

8. ShipNow Putting control of shipments in the senders hands
Once you click submit, ShipNow will display a summary of your consignment and allow you to arrange another return or you can go back to the TNT home page.
If you supplied an you will also receive an notification with links directly to the tracking page for your shipment.

9. If you get stuck and need some help we are here for you.
If you are having trouble with our ShipNow web portal please call the TNT dedicated Customer IT Service Desk on
If you need assistance with your collection or delivery call the TNT Customer Care team on
If ShipNow cannot find your Return Authorisation number or the collection address is not correct please contact UBD Customer Service on