1. LISTENING
We have been given two ears and only one mouth so we can listen twice as much as we
speak Epictetus

2. DEFINITIONS
HEARING – the reception of sound
LISTENING – understanding and interpreting sound in a meaningful way

3. COMPREHENSIVE LISTENING
Listen for understanding
Remember the message
Take notes
Determining the meaning

4. Comprehensive Listening Activity
OODRWWTS
OTTFFS
Waiter

5. CRITICAL LISTENING Adds a dimension of judgment
Involves comprehension and evaluation
Look for truth
Examine the source

6. Critical Listening Activity
How would you rate the honesty of the following professions: Minister Banker Lawyer Teacher Doctor TV reporter Local politician Car salesman Pharmacist
Why?

7. DISCRIMINATIVE LISTENING
Listen with all the senses
Listen beyond the words into the context
Watch for verbal and non-verbal cues
Listen for something specific

8. Discriminative Listening Activity
View the following movie clip

9. THERAPEUTIC LISTENING
Provide a troubled sender with the chance to talk through a problem
Requires full attention
Develop a supportive climate
Be discreet

10. Therapeutic Listening Activity
This is the most exciting day of my life.
That’s really a beautiful dress.
I owe him a favor so I guess I better do this.
She believed everything she said about me.
Look, we’ve gone over this and over this.

11. APPRECIATIVE LISTENING
Listening for enjoyment
Individual response is important
Music, theatre, literature, movies, and even speaker delivery

12. Appreciative Listening Activity
Music Appreciation