1. Maryland High School Assessments
Welcome!
Maryland High School Assessments
LAC Training
October 23, 2018

2. AGENDA 9:00 – 9:30 AM Introduction New Staff Introductions
Time
Topics
9:00 – 9:30 AM
Introduction
New Staff Introductions
General Information/Schedule and Timelines (Key Dates)
Positive Feedback
9:30 – 10:15 AM
Policy
Test Security (HB617)
Assessment Updates
Bridge Project
10:15 – 10:45 am
Statewide Test Scheduling Tool
10:45 – 11:00 AM
Break/Time to add to the parking lot

3. AGENDA Time Topics 11:00 AM– 12:15 PM
Computer Based Testing with the HSA Online System
HSA Portal
Quick Overview
What’s new in the Portal/Kiosk
Key topic: Accessibility Kiosk
Life Cycle of the SR/PNP
How do you prepare these in your district?
Review the Upload Templates
Demos
Creating classes/test sessions
Reports
What to pull and how to make them work for you
Hours of Use during Administration
12:15 – 12:45 PM
Lunch

4. AGENDA Time Topics 12:45 – 1:15 PM UI changes in the HSA Kiosk
Paper Based Testing
Accommodations
Additional Materials
UPS Pickup
1:30 – 1:45 PM
Support Materials
Maryland Help & Support Site
Modules
Weekly LAC Communications
Quick Start Guides
Help Desk
1:45 – 2:30 PM
Question and Answers

5. Introduction Staff Introductions
General Information/Schedule and Timelines (Key Dates)
Positive Feedback

6. Introductions Measured Progress eMetric MSDE
Shelby Pouliot, Program Manager
eMetric
Aarti Jagtap, Project Manager
Kaelee Harper, Support Center Manager
MSDE
Brianna Creed, Program Manager for High School Assessments
Ann Herrmann, Section Chief
Karla Bressant, Finance Section Chief/LAC for LEA 24 Schools
Paul Katula, Scoring Specialist
Pauline Carey, Program Specialist
Jeremy Haack, Science Specialist
Leah Renzi, Coordinator of Social Studies
Beth Ann Haas, Government Specialist
Tamara Lewis, State Test Security Officer

7. Maryland HSA Timelines
Date
Task
October 15, 2018
Help & Support Site available with templates & user guides
HSA practice test went live
October 23 – 25, 2018
Annual HSA October Trainings
October 31 – November 14, 2018
Pre-ID Window
November 15, 2018 – January 7, 2019
Bulk upload of classes and additional accessibility features/ accommodations in HSA Portal
November 15 - December 8, 2018
Certification Window
All HSA Kiosk installations must be completed
Site Readiness must be completed
TestMonitor installed

8. Maryland HSA Timelines
Date
Task
December 10, 2018
Manuals arrive to schools and LEAs
Track using Materials Management in HSA Portal
December 12 – 19, 2018
Second Pre-ID Window
December 17, 2018
Paper materials arrive to schools and LEAs
December 17, 2018 – January 14, 2019
Order Additional Materials via HSA Portal
January 2, 2019
January tests available in HSA Portal for scheduling
Ensure TestMonitor sync is complete before test window opens
January 7 - February 1, 2019
Operational Testing Window
No uploads permitted in HSA Portal (all data manually entered via user interface)

9. Maryland HSA Timelines
Date
Task
January 7 – 18, 2019
Paper Operational Testing Window
January , 2019
Return All Paper Materials
Schedule UPS Pick-up Request
January , 2019
Late Pick-up Window for Paper Materials
After January 31, 2019
Any scorable material must be returned at the cost of the county
February 4- 8, 2019
Return Online Testing Secure Ancillary Materials
April 1, 2019
Scores available to LEAs & LEA 24 STCs
April 12, 2019
Score labels shipped to LEAs & LEA 24 STCs

10. What went well this past year?
Positive Feedback
What went well this past year?
Each table will present three comments to the group.

11. Policy
Test Security
Assessment Updates
Bridge Project

12. Test Security (HB617/SB562)
MSDE Guidance on House Bill 617 / Senate Bill 562
During this past legislative session, the General Assembly adopted, and Governor Larry Hogan signed into law, legislation concerning the administration of Maryland State assessments.
House Bill 617 / Senate Bill 562 permit public school principals to select any employee to act as a Test Administrator pending review and approval by the respective local Superintendent.
Note that for any multistate assessment consortium testing, Test Administrators must have state certification as required by the consortium.

13. Security Updates MSDE Guidance on House Bill 617 / Senate Bill 562
Consortium assessments for the school year:
ELA grades 3-8 & 10, 11
Mathematics grades 3-8, Alg I, Alg II, and Geometry
MSAA
Alt-Science
Access for ELLs
Assessments that are not part of a consortium include:
High School Government and HS-MISA
MISA grades 5 & 8
KRA
This list will change in the school year.

14. Security Updates MSDE Guidance on House Bill 617 / Senate Bill 562
Continue to work with your School Test Coordinators in making certain that the highest level of test security is maintained.
All personnel assigned to be Test Administrators must be employees of the local school system, be trained for their role, and sign a “Test Administration and Certification of Training Form and Non-Disclosure Agreement.”

15. Assessment Updates
Government Updates
HS MISA Updates

16. American Government Leah Renzi Beth Ann Haas
Coordinator of Social Studies, MSDE
Beth Ann Haas
Social Studies Specialist, MSDE

17. Agenda Social Studies Assessment Design and Purpose
American Government Overview

18. Maryland Social Studies Framework Revisions
Elementary
Pre-K – 2 (2020)
Grades 3 -5 (2020)
Middle School
Grade 6 (TBD)
Grade 7 (TBD)
United States History (2018)
High School
Modern World History (2018)
American Government (2018)
United States History (2020)
Maryland Social Studies Framework Revisions
Alignment
American government was updated in 2016 and implemented in year 2018

19. Social Studies Assessment Design and Purpose

20. Education Accountability Program 2017
Md. Ed. Art §7-203
Education Accountability Program 2017
At the high school level, when the department’s contract for the current high school social studies assessment expires, the state board shall, in collaboration with county boards, county curriculum specialists in social studies, high school social studies teachers, and academics with expertise in social studies  education, redesign the high school level social studies assessment to:
(i) consist, to the greatest extent possible, of criterion–referenced, performance–based tasks that require students to utilize critical and historical thinking skills and analyze primary sources;
(ii) be administered, to the greatest extent possible, within existing class periods; and
(iii) be implemented in the 2018–2019 school year, and each year thereafter.
This is the social studies-specific language within the More Learning, Less Testing Act of 2017 (SB 452).
The law dictates a new item type that must be utilized on the HSA American Government exam.

21. The C3 Framework and 6.0 Social Studies Skills and Processes

22. Evidence Based Arguments Set (EBAS)
Previously known as “Clusters”
Should this be moved forward?

23. The Inquiry Arc and Standard 6.0
Evaluating Sources A2:
The student will evaluate the credibility of the sources by considering the authority, origin, type, context, and corroborative value of each source.
Evaluating Sources A4:
Identify credible, relevant information contained in the sources.
Communicating and Critiquing Conclusions A1:
Construct arguments using claims and evidence from multiple sources.
Supervisors and writers selected these as the skills and processes to be assessed when developing the American Government assessment

24. Sourcing in Government
Source One
Type
Origin
Authority
Context
Credibility
Corroboration
Source Two
Type
Origin
Authority
Context
Credibility

25. EBAS Structure Directions Compelling Question Background information
Sources
Multiple choice questions
ECR
   

26. North American Free Trade Agreement (NAFTA) Example
Quiz time! Name the assessment limit – is this a type, origin, authority, context or corroboration question?

27. 5 Point Rubric (DRAFT)

28. American Government Overview

29. Development Timeline June 2016 Fall 2018 January 2019 January 2020
New objectives and assessment limits finalized by supervisors.
Fall 2018
First school year teachers will begin teaching new assessment limits.
January 2019
First items reflecting new assessment limits field tested on the Government H.S.A.
January 2020
First administration of the H.S.A. with the new assessment limits fully operational and measured.
In June 2016, the framework with updated objectives and assessment limits were finalized and released to the LEA supervisors. Frameworks are supplemental materials to help support the state social studies standards. These materials are meant to help districts when creating their own curriculums.
In the fall of 2018, teachers are encouraged to begin teaching the new assessment limits. In January 2019, the new assessment limits will be field tested on the American Government High school assessment. By January 2020, the new assessment limits will become fully operational.

30. Updated Framework
A document has been created to help highlight some of the updates that have been made to the assessment limits. The document is organized by the Maryland State Standards, similar to how our old framework was designed

31. American Government: 2019 Layout
Session 1
(40 minutes)
Session 2
Session 3
Session 4
Session 5 SR
BCR
TEI
EBAS
To stay operational and not have a gap year, the 2019 layout will appear different.
will remain operational
SRs and BCRs will remain on the assessment
Updated/new assessment limits will be field tested
Evidence Based Argumentative Sets (EBAS) and Technology Enhanced Items (TEIs) will be field tested

32. American Government: Practice Test & 2020 Layout
Session 1
(40 minutes)
Session 2
Session 3
Session 4
Session 5 SR
BCR
TEI
EBAS
The assessment will consist of five 40 minute test sessions. The 40 minutes is allocated as time on task and does not include administrative tasks such as distributing materials and reading directions.
Test administration may be conducted as either an event-based (students take the entire assessment in one sitting) or during multiple class periods (assessment is broken into several days) assessment. The choice of administration format is a site-based decision.

33. Testing Sessions - TAM
“If all students have completed testing before the end of the session testing time, the Test Administrator may end the session. Once the session testing time has been reached, the session must end, except for students with an extended time accommodation”
Actual student time taking the test will be 200 minutes (40 minutes -5 sessions) …has increased the testing time by 65 minutes.

34. Practice Test
New Practice test with TEIs/EBAS available late October 2018
Practice Test
Attempts to Access:
4,096 out of 87,841 Tested
We will send out a tweet and . We will hopefully have a video to place on our website for teachers to use. (We are currently having difficulties with adding our videos to the website.)
Please make sure your teachers are aware of the practice site. It will be a useful tool for all populations to work with the new item types. However, with speaking to EL and Special Education teachers it is imperative to get these populations of students to work with the test platform.
477 ASL students accessed the Practice Test

35. Stimulus Selection and Review
It’s a Process!
Item Order
Stimulus Selection and Review
Item Writing
Content Review
Field Testing
Stats Review
Items Rest
Operational 01
Blueprint Construction 02
Field Test 08
Item Bank Review
Item Review 03
Item Order is generated 07
Stimulus Selection
Test development is a collaborative process not just done in MSDE and vendor and MD teachers…2 year cycle for items to actually make it to an operational test item.
Yellow represents where teachers are involved in the process
Green represents where students will be accountable for the item 04
Teacher review of Stimuli 5

36. Timeline of Activities
April
Stimuli Review
June
(2 weeks)
Range finding
July
Content Review
Item Writers trained
Great professional development for teachers. We will be sending out the initial letters for stimulus review after Thanksgiving. We look for geographic diversity in all of our groups.
Participants requested from LEA Social Studies Supervisors

37. Bridge Plan Timeline June 2016
New objectives and assessment limits finalized by supervisors. SY
Development of new Bridge Project prototype, feedback meetings in LEAs with teachers, supervisors, and other educational community members. SY
Mini- Pilot of Bridge Project Prototype
June 2018-September 2018
Bridge Project writing
Editing of new Bridge Projects and adding scaffolding for ELLs and Special Education students
December 2018
New Bridge Projects available for piloting. Will be piloted throughout the SY
Direct attention to the frameworks at this point
The official pilot will happen next year.

38. Draft of Implementation Matrix
Testing Admin
First Time Test Takers
Repeat Test Takers
2019
(January, May, Summer)
Old Bridge Projects
(Unless district chooses to implement New Projects)
Old Projects
2020
New Project
2021
2022
Old Projects (only 2019 cohort)
2023

39. HS MISA Updates
The number of sessions have changed to 5 sessions of 40 minutes each
Sample Items have been omitted
Test Administration may be conducted as event-based or during multiple class periods.
Standard setting will occur after the May administration
Reporting will occur after standard setting

40. Science Bridge Project Updates
2018 – 2019 School Year
HS MISA participation this year meets graduation requirement.
No Bridge Projects for this school year.
Development of new NGSS Integrated Bridge Projects is beginning.

41. Science Bridge Project Updates
2019 – 2020 School Year
HS MISA passing score meets graduation requirement.
New NGSS Integrated Bridge Projects available Spring 2020 for student use after January administration.

42. Science Bridge Project Updates
New NGSS Bridge Projects
Integrated content, like the assessment.
Module approach like Algebra I and American Government
Differentiated for students based on the number of levels below passing.
Gathering feedback from Science Supervisors later this month

43. Statewide Schedule Tool

44. Maryland HSA Portal Maryland HSA Kiosk
Computer Based Testing with the HSA Online System
Maryland HSA Portal
Overview
What’s new this year?
Pre-ID Management
Demonstration
File Uploads & Downloads
Reactivations & Invalidations
Maryland HSA Kiosk
Proctor Password
Online Certification Test

45. Windows, MacOS and Linux
Maryland HSA Online Testing System
Online System
Portal
Users
Administration
Site
Setup
Students
Classes
Test Sessions
Kiosk
Windows, MacOS and Linux
iOS and Chrome
Tablet App
Practice Test
Browser

46. HSA Portal: Access
Available via your browser at hsaportal.measuredprogress.org
Browser Specifications:
Chrome™ 69 or newer
Safari® 11 or newer
Firefox® 62 or newer
Internet Explorer ® 11
Microsoft Edge™ or newer

47. HSA Portal: User Accounts
Already have a user account?
Continue to use it!
Don’t have an account yet?
LACs and LEA 24 must create all other portal users within the HSA Portal
Users will receive automated with username and temporary password from
Add “Trusted” Sender
No ? Check Spam folder
LACs contact Technical Support
STCs and Tech Coordinators contact LAC for accounts

48. HSA Portal: Roles & Responsibilities
Local Accountability Coordinator (LAC)
Before & During Operational Testing:
Manage portal users
Upload student pre-ID (SR/PNP) data
Add additional students after pre-ID window
Manage student transfers
Edit student data and additional accessibility features/accommodations after pre-ID window
Create classes (proctoring groups)
Schedule tests
Track paper materials
Approve TestMonitor Activations*
During Operational Testing
Manage and monitor student testing
Review Dashboard
Invalidate tests
After Testing
Schedule UPS pick-up requests
*Optional

49. HSA Portal: Roles & Responsibilities
School Test Coordinator (STC)
Before & During Operational Testing:
Manage portal users
Upload student pre-ID (SR/PNP) data (LEA24 only)
Add additional students after pre-ID window
Edit student data and additional accessibility features/ accommodations after pre-ID window
Student transfers
Create classes (proctoring groups)
Schedule tests
Track paper materials
Approve TestMonitor Activations*
During Operational Testing:
Manage and monitor student testing
Review Dashboard
After Operational Testing:
Schedule UPS pick-up requests
*Optional

50. Important Reminder
All test and student information will be cleared out from the HSA Portal at the end of each test administration to provide a “clean slate” for the next testing administration.

51. What’s new this year? Maryland HSA Portal
Removed the ‘Help and Support’ and ‘My Profile’ links from the User dropdown.
Added a new Student Search feature (only for LACs).
Updated Session Access Codes to be different by test session and to be 10 digits.
Added the ability to select a school from the organization drop down on the Pre-ID Management tab and view files uploaded for the selected school.
Added a disclaimer message to the Dashboard.
Provided school level data in the Dashboard. STCs can now view dashboard data for their school.

52. HSA Portal: Pre-ID Management
Pre-ID files can only be updated during the Pre-ID window.
Upcoming Pre-ID window for January administration
October 31 – November 14, 2018
December 12 – 19, 2018
Only LACs and STCs can upload files.
Successfully uploaded files will be processed same day.
The LAC/STC that uploaded the file will receive an once the file has processed.

53. How do you prepare these in your district?
SR/PNP (Pre-ID) File Uploads
How do you prepare these in your district?

54. HSA Portal: Pre-ID Management
New changes and additions to the SR/PNP data definitions file:
Removed ‘HSMISA’ and ‘HSGOV’ fields
Added ‘Allow Accessibility Mode Testing’ field.

55. Recorded Modules will be available on the Help & Support Site.
HSA Portal
Recorded Modules will be available on the Help & Support Site.
Pre-ID Management Life Cycle
Add/Edit Student
Create Classes
Schedule Test Sessions

56. HSA Portal: Bulk File Uploads Review
Data
Dates Available*
Record Limit
Portal Users
Add or edit portal user accounts for your organization
Oct 15, 2018 – Aug 2, 2019
200
Pre-ID (SR/PNP)
Student data and accommodations
Oct 31 – Nov 14, 2018
40,000
Additional Accessibility Features/ Accommodations Data
Student accommodations only
Nov 9, 2018 – Jan 7, 2019
1,000
Class Data
Mapping students to classes or proctoring groups
Nov 15, 2018 – Jan 7, 2019
Use the templates provided. Headings must match exactly.
CSV files, so do not include commas in the actual data.
*Limited availability during operational testing window

57. 3:00 PM EST to 5:30 AM EST Pop Quiz
During operational testing window, what are the hours between which LACs and STCs can upload accommodations?
3:00 PM EST to
5:30 AM EST

58. Important Note!
During the operational testing window, LACs and STCs can still manually
add/edit students
create/edit classes
create/edit portal users

59. HSA Portal: File Downloads Review
Data
Dates Available
Record Limit
Portal Users
List of portal user accounts for your organization
Oct 15, 2018 – Aug 2, 2019 50
Student Accommodations
Student accommodations only
Oct 31, 2018 – Feb 1, 2019 -
Students Test Status
List of students with their test completion status by school/test
Jan 2 – Feb 1, 2019
Student Enrollment in Pre-ID format
Student enrollment data
During operational testing window, the export of student
accommodations and student enrollment will be available
between the hours of 3:00 pm EST to 5:30 am EST.

60. HSA Portal: Reactivating a Test
If a student turns in a test, but did not intend to, LACs and STCs can reactivate a student’s test session.
A test can only be reactivated once it is in a Finished status.
A proctor password is required for student to access reactivated test session.
The LACs and STCs should document and save the reason for reactivating the test.
If student needs access to previously answered questions, the STC must also Unlock the test.
The test status will be displayed as In Progress, but their previously listed End Time will remain the same until they have turned in the test again after having it reactivated.

61. HSA Portal: Reactivating a Test

62. HSA Portal: Invalidating a Test
If a testing irregularity has occurred that lead to invalidating a test, LACs can invalidate via HSA Portal.
LEA24 STCs to see Karla Bressant
Must invalidate a student before scheduling to test again so they receive a different form.
The student must be put in a new class and scheduled to take the test.
This will generate a new password for the student’s test.

63. HSA Portal: Invalidating a Test

64. HSA Portal: Accommodations & Form Assignment
Accommodated form automatically assigned to students with accommodations.
Must order accommodations and accessibility tools prior to scheduling students to take the test.
If missing of accommodations is caught before student logs in, assign accommodation, return to test session and click Generate Missing Student Test Logins.
If missing of accommodations is caught after student logs in, invalidate test, assign accommodation, add student to new class and reschedule test.

65. Windows, MacOS and Linux
Maryland HSA Online Testing System
Online System
Portal
Users
Administration
Site
Setup
Students
Classes
Test Sessions
Kiosk
Windows, MacOS and Linux
iOS and Chrome
Tablet App
Practice Test
Browser

66. HSA Kiosk: Overview
Secure testing kiosk installed on each testing device (or the local network)
Practice test available on non-secure browser
Browser Specifications:
Chrome™ 69 or newer
Safari® 11 or newer
Firefox® 62 or newer
Internet Explorer ® 11
Microsoft Edge™ or newer

67. HSA Kiosk: Installation
Download HSA Kiosk
Install kiosk on testing devices*
Conduct Site Readiness Testing
Certify Site
*Installation Options:
Manual installation, scripted installation, software distribution via group policy
Review installation guide available at maryland.onlinehelp.measuredprogress.org

68. HSA Kiosk: Internet Connectivity
Beginning of Test:
Authenticate login
Download test content*
Internet connectivity is required!
Beginning and end of test
If you lose internet connectivity during test, keep testing
If internet connectivity is not restored when test is done, answers are saved in secure saved response folder on local machine.
When internet connectivity is restored simply relaunch the application and the answers will be sent and an other student can test on that machine.
End of Test:
Submit responses for scoring
* Fetched from TestMonitor or eMetric Servers

69. HSA Kiosk: Checking Internet Connectivity
Internet Connectivity is ON
Internet Connectivity is OFF

70. HSA Kiosk: Failsafe Mechanism
Make sure you explain that the files will disappear form the saved response location when sent to the server. Otherwise, saved forever.
Saved Response Location

71. HSA Kiosk: Tech Support Notes
Do NOT move students to a new device when experiencing technical issues if the student has begun testing.
Only move once you are sure all responses synced to servers. Not sure? Call Technical Support.
(866)

72. Lunch

73. What’s new this year? Maryland HSA Kiosk
Accessibility mode kiosk integrated with regular Windows kiosk
Accommodation selections made on Options page will persist to the Directions page
A new expandable passages feature
A new text highlight tool
Keyboard navigation
Stimulus level notes
Text-to-Speech on browsers
Usability refinements to the student test taking interface

74. HSA Kiosk Logging In to the Kiosk Entering a Session Options page
Directions
Testing Interface
Review and Turn In

75. HSA Kiosk: Proctor Password
Students who are inactive longer than 60 minutes or had their device powered down will require a proctor password to resume testing that session.
Proctor password found on the Administration home page for LAC and STCs.

76. Passwords Type of Password Utilization Entered By Student Password
11/8/2018
Passwords
Type of Password
Utilization
Entered By
Student Password
Used to log the student into the appropriate test
Student
Session Access Code
Used to log the student into the appropriate session of the test
Proctor Password**
Used to log the student into the appropriate session of the test if the student powered down the device, and needs to resume the session, or if student is inactive for more than an hour.
Proctor
** Proctor password must be kept confidential.

77. Online Certification Test
Mock operational test to help you prepare.
Must complete all tasks (create classes, schedule tests, print student test tickets)
November 15 – December 7, 2018
Forms and test length will be identical to operational tests.
Completely separate from the Site Readiness Test and Certification.

78. Paper Based Testing Paper Accommodations Receiving Paper Materials
Ordering Additional Materials
Returning Materials
Scheduling UPS Pick-up Request

79. Paper Accommodation
Two week testing window (January 7 -18, 2019)
Need a documented IEP, 504, EL plan or approval from MSDE for paper materials
Paper materials are automatically ordered with the submission of the first Pre-ID file
Additional Materials can be ordered December 17, 2018 – January 14, 2019

80. Receiving Materials
Shipment of materials
Ensure that you received all your materials
Discrepancy? Call the HSA Help Desk at (866)
Tracking your orders on the HSA Portal

81. Materials Management

82. Materials Management

83. Materials Management Additional Materials
To order materials you will need the schools MP Ship Code. This code may be found on the Material Summary Form. (see example on next slide)
Additional test materials, may be ordered through Materials Management from December 17, 2018 – January 14, 2019
Additional manuals can be found on the Maryland Help & Support Site (maryland.onlinehelp.measuredprogress.org) or ordered through Additional Materials

84. Both MP Ship codes (Manuals or Test Material Shipment) will work.
Materials Management
Additional Materials
MP Ship Code
NEW
Both MP Ship codes (Manuals or Test Material Shipment) will work.

85. Materials Management
Additional Materials

86. Materials Management Additional Materials
Note: Additional Material Requests received after 12:30 PM EST will be processed the following business day

87. Materials Management
Additional Materials

88. Materials Management Additional Materials
Once the order is approved by MSDE and shipped, this number will appear on the Materials Management page.

89. Returning Materials Special Handling Envelope
Used Accommodated Materials
Invalidated Answer Sheets
LEA 55 Answer Sheets
Return of Used Answer Sheets Envelope (one for each content)

90. Returning Materials Use the boxes that were sent to you
UPS return labels included in your shipment
White tyvek envelopes (Used Answer Sheets Envelope, Special Handling Envelope)
Unused Answer Sheets (different each administration)
Used and Unused Test Books
Other test materials

91. Materials Management
Scheduling a UPS Pickup (January 14 – 25)

92. Online UPS Pickup Request
Materials Management
Scheduling a UPS Pickup (January 14 – 25)
Online UPS Pickup Request
Maryland HSA January 2019

93. Online UPS Pickup Request
Materials Management
Scheduling a UPS Pickup (January 14 – 25)
Online UPS Pickup Request
Maryland HSA January 2019
Your tracking number will automatically pull in your shipping information.
Fill out any other necessary information
Click on the grey Place Pickup Request button to schedule

94. Online UPS Pickup Request
Materials Management
Scheduling a UPS Pickup (January 14 – 25)
Online UPS Pickup Request
Maryland HSA January 2019
Make sure to review the pickup request one more time on the Confirmation Screen.
You will need to click the grey button Confirm Pickup Request to complete the schedule request

95. Support Materials Maryland Help & Support Site Modules
Weekly LAC/LEA 24 STC Communications
Quick Start Guides
Help Desk

96. Maryland Help & Support Site

97. Have Additional Questions?
Measured Progress Technical Product Support (866) or Help & Support Site maryland.onlinehelp.measuredprogress.org
Have Additional Questions?

98. Thank you.