1. Digital Transformations Accelerated
Digital Transformation - Oracle CX Customer Case Study
OCTOBER 15, 2018
Robert Kleinschmidt, Tarun Sharma
Oracle Open World 2018

2. Agenda Introductions Overview - AirBorn Current State Our Methodology
A5 – Oracle IP
Why Us
Questions
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3. Who We Are
A5 is a full-service Systems Implementer driving Digital Transformations by leveraging Industry best practices with leading packaged software solutions including Oracle, Salesforce, Apttus, Anaplan, and SnapLogic.
We take a holistic approach, breaking down complex processes into manageable workstreams, with the goals of simplifying and modernizing, while driving ROI and enhancing your productivity, revenue, and bottom line.
NEW YORK | LOS ANGELES | SAN FRANCISCO | DALLAS | CHICAGO
Our A5 Process
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4. Trusted by Leading Brands
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5. Speakers Robert Kleinschmidt SVP, Sales & Marketing Tarun Sharma
Practice Director & Sr. Architect CPQ & MDM
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6. 10-40 such pages per catalog 12 such catalogs
Example: 1 catalog page
9,450 possible part numbers
10-40 such pages per catalog
12 such catalogs
Plus add on service options!
Moving all onto online configurator
Guided selling + Quote + Order
Generates BOM, router, costing
Integrates with Service Cloud
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7. Current State – Pain Points
Quotes – Current State
Generated manually
Poor record retention
Each customer service rep had their own process and approach s
Word docs
Excel files
Issues
Resource intensive
Error prone
Untraceable
Highly unproductive
Unprofessional
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8. Solution Overview
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9. Customer Accounts (tied to OSvC)
eCommerce, Carts (OCC)
In-House Content/SEO Ownership (OCC)
Search a Part (tied to CPQ)
Service Request (tied to OSvC)
Customer can log-in and see all service requests & status
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10. Journey 1: Is AirBorn for me. Journey 2: Which part family is for me
Journey 1: Is AirBorn for me? Journey 2: Which part family is for me? Product line agnostic! Journey 3: Which part number is for me? Journey 4: I already know part number I’m interested in
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11. Enter CPQ via Website
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12. Key Benefits & ROI
Enhanced ability to track incoming requests - Incidents get created in Service Cloud against quote requests coming from e-Commerce and CPQ Cloud.
Streamlined integration & data sync between e-Commerce, CRM and ERP systems. No manual touch-points, no delays & errors  Fast and efficient quote to order process
‘Zero’ Customer Service Agents reliance:
Distributors, manufacturer representatives and contract manufacturers can now configure and place orders themselves from Oracle Commerce Cloud using purchase orders and credit cards
Purchasers and super-users from same parent organization can now modify quotes in CPQ Cloud from the Service Cloud customer portal
Automated approval workflows between Commerce Cloud and Oracle Service Cloud allows end customers to place orders directly from website
Automated workflow process for pricing, legal & compliance approvals, Version Control and ability to view discounts & margins vs book price
Quote Creation: From 3 – 10 days reduced to hours and minutes
Order Input: From 3 – 10 days reduced to hours and minutes
40% reduction in workload for customer service, tech services, and engineering
80% reduction in Lead to Order errors

13. Why A5?
Founded in HQ in Bay Area, over 320+ employees, offices across major US cities & India
Oracle Platinum Partner - Cloud Excellence Implementer Status for CPQ Cloud , SPM Cloud & Sales Cloud
80 CPQ resources, 47 Certified professionals and 100+ Quote-To-Cash & CPQ projects
Unmatched experience in integrating front and back-end Oracle Solutions
Strong relationships with Oracle Product Development, Support, Pre-Sales and Post-Sales
Data Management, Integrations and Analytics expertise
A5 Proprietary Apps - Extending Oracle CPQ ROI & Increasing speed to market
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14. Contact Us +1.844.226.6344 info@A5corp.com A5corp.com
US HEADQUARTERS
6800 Koll Center Pkwy, Suite 160 Pleasanton, CA 94566
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