1. COMMUNICATIONS TRENDS
EMERGING
COMMUNICATIONS TRENDS
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2. Session Goals Why finance leaders should understand communications
How communications support business goals
Learn communications buzz words
Review solutions and spending
Understand cost savings with cloud communications
Evaluate communications ROI
Best practices checklist
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3. Understand Communications Current Solutions + Future Options
Lifeline of any business
Advancements in communications industry and business benefits
Cross-functional collaboration
Shared vision of strategy and how technology support goals
Empowered to make strategic, IT-related budget decisions
Not if, but when businesses evaluate and make changes
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4. POLL QUESTION #1
What are the TOP 3 channels your customers use to communicate with your organization?
Phone
Video
Text/SMS
Web Chat
Social Media
Face-to-Face
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5. Phone Calls Critical Communications Channel
Staffing and recruiting firms spend 60% of their work day on the phone
83% of patients prefer to communicate over the phone with healthcare providers
85% of people whose calls aren’t answered will not call back
74% of clients will consider another company based
on how their initial
phone call is handled
Law firms charge an average of $250.00/hour phone call
98% of parents expect to reach staff at all times when calling their child’s school
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6. SUPPORT BUSINESS GOALS
4 AREAS COMMUNICATIONS
SUPPORT BUSINESS GOALS
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7. 1. Customer Experiences
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8. 2. Employee Productivity + Performance
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9. 3. Scalability + Growth
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10. 4. Business Continuity + Disaster Recovery
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11. work together to evaluate and implement communications solutions?
POLL QUESTION #2
On a scale of 1 – 5, how effective does your with cross-functional leadership teams (IT, Finance, Operations, HR, Customer Service, Sales)
work together to evaluate and implement communications solutions?
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12. COMMUNICATIONS BUZZ WORDS
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13. COMMUNICATIONS SOLUTIONS AND
SPENDING REVIEW
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14. Communications Solutions + Spending
On average, companies have (5) communications vendors
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15. POLL QUESTION #3
Has it been more than 3 years since reviewing all communications solutions and overall spending?
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16. Cost Savings with Cloud Communications
Replace traditional phone line services
to identify up to 50% cost savings
Long distance charges removed
Toll-Free rates are 40% less
International rates are 75% less
Taxes and fees are 40% less
Integrate communications tools (Phone, Video, Chat/IM, Screen Share, Conferencing)
Consolidate vendors
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17. POLL QUESTION #4
What are the TOP 3 channels your organization uses to communicate internally?
Phone
Video
Text/SMS
Chat/IM
Face-to-Face
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18. Team Collaboration Tools
Softphone (PC & Mobile Phone)
Video Conference
Screen Share
Chat & IM
Presence
Company Contacts
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19. Critical Communication Channel
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20. Evaluating Communications ROI Qualitative & Quantitative Measures
Operational efficiencies
Employee productivity
Talent acquisition
Client experiences
Employee adoption of technology
IT Resource allocation
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21. BEST PRACTICES 7 Communications Tips
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22. Questions About Communications? LET”S CHAT! Charlotte Conroy
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