1. PENGENALAN KEPADA JAMINAN KUALITI AKADEMIK UTM
PM. Dr. Sharifah Kamilah Syed Yusof
Timbalan Pengarah Peningkatan Kualiti Akademik
Centre for Quality and Risk Management (QRiM)
Universiti Teknologi Malaysia

2. Presentation Outline
UTM QRiM
Swaakreditasi (Self Accreditation)
UTM Leadership
UTM Academic Governance
Academic Quality Assurance (QA)

3. UTM Client Charter
We, the staff of Universiti Teknologi Malaysia, pledge that:
All students will:
Graduate with academic qualifications that are recognised by the Government and professional bodies and that meet the needs of the industry;
Graduate within the stipulated duration upon fulfillment of all requirements;
Be given services that are supported by an environment that is conducive to teaching and learning; …
The importance of academic programme accreditation

4. TRANSFORMATION UTM QUALITY UNIT
Transformation Division, Risk Management & Audit (BTPRA)
Centre For Quality and Risk Management
(UTM QRiM)
2005
2009
2010
2011
2012
2013
2014 – 2016
2017 – 2018
Prime Minister
Quality Award
Transformation Division,
Risk Management
(BTPR)
Quality of Service
(Registrar office)
Academic Quality Unit
(UKA)
Quality Unit
Universiti
(UKU)
PHASE 1
PHASE 2
PHASE 3
Autonomy
Status
Self-Accreditation
Status
(EQA)

5. FALSAFAH , VISI dan MISI UTM QRiM
Hukum Allah adalah dasar kepada sains dan teknologi. Maka UTM QRiM berusaha secara menyeluruh dan bersepadu memperkembangan kecemerlangan pengurusan kualiti dan risiko untuk kesejahteraan dan kemakmuran sejagat sesuai dengan kehendak-Nya
Visi
Diiktiraf sebagai pusat pengurusan kualiti dan risiko bertaraf global.
Misi
Memacu kecemerlangan Universiti melalui program akademik berkualiti, budaya kerja berprestasi tinggi dan pengurusan risiko yang berkesan.

6. PELAN STRATEGIK UTM QRiM 2014-2020
2017
2018
Pembudayaan Amalan Pengurusan Kualiti dan Risiko
FASA I
FASA II
FASA III
Pengiktirafan /penarafan (pakar rujuk) Pengurusan Kualiti dan Risiko di peringkat global
Pengukuhan ekosistem Pengurusan Kualiti dan Risiko
2019
2020
2014
2016

7. TERAS STRATEGI UTM QRiM
VISI
MISI
AKADEMIK
PERKHIDMATAN
PENGURUSAN RISIKO
UTM QRiM

8. Memastikan program akademik memenuhi standard global
PERANAN UTM QRiM
UTM QRiM
Kualiti Akademik
Pengurusan Risiko
Kualiti Perkhidmatan
Memastikan program akademik memenuhi standard global
Memastikan sistem penyampaian perkhidmatan yang berkesan dan efisen
Memastikan pelaksanaan pengurusan risiko secara komprehensif.

9. Taklimat Khas LPU - Polisi Pengurusan Risiko - 18 Sept. 2014
FUNGSI UTAMA UNIT KUALITI AKADEMIK
Melaksanakan audit akreditasi sementara dan penuh (EQA)
Melaksanakan audit pematuhan dan audit pemantauan (IQA)
Menguruskan pembangunan standard
Memberikan nasihat kepakaran dan kesedaran berkaitan dengan pemakaian standard

10. STATUS SWA-AKREDITASI : 2013-2017
Provisional Accreditation
Full Accreditation

11. SYARAT-SYARAT SWAAKREDITASI

12. SYARAT-SYARAT SWAAKREDITASI

13. Audit boleh dirancang secara dalaman
IMPAK SWAAKREDITASI
Akreditasi
Bil. Program
Kos sebenar (RM)
Kos UTM (RM)
Penuh
500,000
180,000
Sementara 13
97,000
39,000
29 Mac 2013
Impak kepada UTM:
Penjimatan kos
Audit boleh dirancang secara dalaman
Meningkatkan kepakaran staf sebagai auditor.

14. UTM Leadership
MQA
LPU
KPT
SENATE
JKTS
JKA

15. UTM Academic Governance
JKTS
Policy and Academic Entity
Examination and Graduation
Curriculum & Quality
Input
Process
Output

16. ACADEMIC QUALITY ASSURANCE

17. What is Quality Assurance (QA)?

20. Kerangka IQA P & P UTM HASIL PRODUK PROSES DAN SOKONGAN (DO)
Pengalaman Pelajar
Pelajar berkualiti Tinggi
Hasil Pentaksiran dan Standards
HASIL PRODUK
Kejayaan Graduan
Proses Pengukuran & Penambahbaikan Berterusan (CQI)
(CHECK & ACT)
Rekabentuk Program
Sokongan & Sumber
Amalan Pengajaran & Pembelajaran
Polisi dalam Pengajaran & Pembelajaran
Kepimpinan dalam Pengajaran & Pembelajaran
PROSES DAN SOKONGAN (DO)
ASAS (PLAN)

21. QA Mechanism

22. Understanding Accreditation
Accreditation is …
voluntary, process review
a process by which institutions or programmes continuously upgrade their educational quality and service through self-evaluation and the judgment of peers.
a concept which focuses on evaluation and the continuing reinforcement of educational quality.
a status granted to an educational institution or programmes which meets commonly accepted standards of quality or excellence.

23. Understanding Accreditation
Accreditation goal is accomplished by…
accrediting agencies who individually examine academic programmes to ensure a minimum educational standard is being met.

24. Related Academic Accreditation
Institutional Accreditation, refers to the accreditation of the Institution as a whole.
Programme Accreditation, refers to the accreditation of academic programme.
Course Accreditation

25. EQA IQA AWARDED DATE: 23 March 2013 EQA vs IQA
Audit Type
Objective
EQA
Provisional Accreditation
To evaluate the basic requirement and planning of a new programme
Swaakreditasi - based on 7 areas of Code of Practice for Programme Accreditation (COPPA 2.0)
Other professional bodies (EAC, LAM
Full Accreditation
To evaluate the programme execution
Swaakreditasi - based on 7 areas of Code of Practice for Programme Accreditation (COPPA)
Other professional bodies
IQA
Compliance Audit
To evaluate the programme compliance towards standard and good practices.
Surveillance Audit
To observe the Continuous Quality Improvement (CQI) based on the Internal Audit Exercise, previous audit report/findings and on demand.
AWARDED DATE: 23 March 2013

26. SELF ACCREDITATION GOVERNANCE JK Akreditasi Universiti (JKAU)
MQA
BoD
MOHE
SENATE
University Accreditation Committee (UAC) or
JK Akreditasi Universiti (JKAU)
UAC
AUDITOR

27. TOR UNIVERSITY ACCREDITATION COMMITTEE
Memantau standard dan pelaksanaan akreditasi di Universiti Teknologi Malaysia.
Memperakukan panel penilai bagi menjalankan audit akreditasi sementara, akreditasi penuh dan audit pemantauan.
Menerima laporan dan membuat penilaian ke atas laporan panel penilai akreditasi.
Memberi perakuan akreditasi untuk program akademik yang memenuhi standard yang ditetapkan.
Membuat perakuan pembatalan akreditasi ke atas program yang tidak mematuhi standard yang ditetapkan.
Menyediakan laporan akreditasi untuk dibentangkan bagi pengesahan Senat Universiti.

28. Accreditation Agencies
MQA = Malaysian Qualifications Agency

29. MALAYSIA QUALIFICATIONS AGENCY (MQA)

30. QA DOCUMENTS
Malaysian Qualifications Framework
Code of Practice
Standards
Programme Standards
Guidelines to Good Practices

31. Malaysian Qualifications Framework (MQF 2.0)
Malaysian Qualifications Framework (MQF) is an instrument that develops and classifies qualifications based on a set of criteria that are approved nationally and benchmarked against international best practices, and which clarifies the earned academic levels, learning outcomes of study areas and credit system based on student academic load.

32. Institutional Audit (COPIA)
Code of Practice
for
Institutional Audit (COPIA)
Code of practice is a guideline for all the stakeholders about the nine quality assurance evaluation areas for quality assurance purposes.

33. Programme Accreditation
Code of Practice
for
Programme Accreditation
(COPPA 2.0)

34. Standards for Programme Accreditation (2017)
The 9 areas of evaluation were collapsed to 7 areas
Area 1
Program
Development and Delivery
(COPPA 08: A1+A2)
Area 3
Student Selection and Support Services
Area 5
Educational
Resources
Area 7
Programme Monitoring, Review and CQI
(COPPA 08: A7+ A9)
Area 2
Assessment of Student Learning
Area 4
Academic Staff
Area 6
Programme Management
S-11

35. Area 1: Vision, Mission, Educational Goals and Learning Outcomes
Areas of Evaluation
COPPA 2008
COPPA
2nd edition
No. of BS*
No. of ES*
No. of Standards
Area 1: Vision, Mission, Educational Goals and Learning Outcomes 7 4
Area 1: Programme Development and Delivery 17
Area 2: Curriculum Design and
Delivery 19 11
Area 3: Assessment of Students 5
Area 2: Assessment of Student Learning
Area 4: Student Selection and Support Services 21 13
Area 3: Student Selection and Support Services 20
Area 5: Academic Staff
Area 4: Academic Staff 15
Area 6: Educational Resources 12 10
Area 5: Educational Resources
Area 8: Leadership, Governance
and Administration 6
Area 6: Programme
Management 16
Area 7: Programme Monitoring and Review
Area 7: Programme Monitoring, Review and Continual Quality Improvement 9
Area 9: Continual Quality Improvement 3 2
TOTAL
100 59 98
GRAND TOTAL
159
S-13
*BS = Basic Standards *ES = Enhanced Standards

36. Standards for Programme Accreditation (2017)
Significant new and improved standards for
accreditation:
i. Standards (Area 3)
The department must foster active linkages with alumni to develop, review and continuously improve the programme.
S-14

37. Significant new accreditation: and improved standards for
ii. Standards (Area 5)
The HEP must demonstrate financial and sustainability for the programme.
viability
S-15

38. The department records relating must maintain to student
Significant new
accreditation:
and improved
standards for
iii. Standards (Area 6)
The department records relating
must maintain to
student
their admission,
and graduation in
performance, completion
such form as is practical and preserve these records for future reference.
S-16

39. Significant new and improved standards for accreditation:
iv. Standards (Area 7)
The department must have a Quality Assurance (QA) unit for internal quality assurance of the department to work hand-in-hand with the QA unit of the HEP.
S-17

40. Open and Distance Learning (COP-ODL)
Code of Practice
for
Open and Distance Learning (COP-ODL)

41. STANDARDS
Standards document sets general guideline of certain qualification levels based on the Malaysian Qualifications Framework (MQF).

42. PROGRAMME STANDARDS Accounting Art and Design 15. Islamic Studies
Biotechnology
Building Surveying
Business Studies
Computing
Creative Multimedia
Diploma In Dental Surgery Assistance
Early Childhood Education
Education
Engineering and Engineering Technology
Finance
Hospitality and Tourism
Information Science
15. Islamic Studies
16. Law and Syariah
17. Media and Communication Studies
18. Medical and Health Sciences
19. Muamalat and Islamic Finance
20. Performing Arts
21. Psychology
22. Traditional and Complementary Medicine
Criteria set based on what is considered the minimum level that should be attained by the HEPs to ensure academic programme in a particular field of study can be adequately delivered. It covers all the MQF qualification levels; from certificate up to doctoral degree

43. Programme Standard/Manual – Professional Programmes

44. GUIDELINES to GOOD PRACTICES (GGP)
Academic Staff
Academic Staff Workloads
Accreditation of Prior Experiential Learning (APEL)
Assessment of Student
Curriculum Design and Delivery
Monitoring, Reviewing and Continually Improving Institutional Quality (MR-CIIQ)
Malaysian Qualification Statement
Guidelines on Terms Used for External Examiner, External Advisor and Advisory Board
Work-Based Learning
Credit Transfer for MOOC
APEL (C)
The documents are part of a series of guidelines that are similarly designed to assist HEPs implement the practices and standards listed in COPPA and COPIA (the Codes of Practice).

45. Malaysian Qualifications Framework (MQF)
MQF is an instrument that develops and classifies qualifications based on:
a set of criteria that is agreed nationally and benchmarked with international practices.
Nomenclature of the programme
clarifies the academic levels.
learning outcomes.
credit system based on student academic load.

46. MQF Benchmarked
MQF is benchmarked against the main qualifications frameworks worldwide such as those of England, Wales and Northern Ireland, Australia, New Zealand and Europe.
The European Qualifications Framework is now the umbrella framework for European Union countries and accepted by the UNESCO.

47. Academic levels

48. Learning Outcomes
Learning outcomes are:
statements on what students should know, understand and can do upon successful completion of a period of study, which generally lead to a qualification or part of a qualification.
References for standard and quality as well as for the development of curriculum in terms of teaching and leaning, the determinations of credits and the assessment of students.

49. Learning Outcomes MQF emphasises five clusters of learning outcomes:
Knowledge and Understandings
Cognitive Skills
Functional work skills with focus on:
Practical skills
Interpersonal skills
Communication skills
Digital skills
Numeracy skills
Leadership, autonomy and responsibility
Personal and entrepreneurial skills
Ethics and professionalism

50. Panduan Jaminan Kualiti Akademik UTM
Internal QA Documents
Panduan Jaminan Kualiti Akademik UTM
Kompilasi Dasar MQA, KPT, UTM berkaitan kualiti akademik

51. Panduan Jaminan Kualiti Akademik UTM
Internal QA Documents
Panduan Jaminan Kualiti Akademik UTM
Kod Amalan P & P

52. Programme Specifications
Internal QA Documents
Programme Specifications
Helaian data yang menerangkan ciri-ciri program akademik yang ditawarkan oleh UTM
Rujukan kepada pelajar dan pihak berkepentingan
Objektif Pendidikan Program (PEO),
Hasil pembelajaran program (PO),
Kaedah penyampaian dan pentaksiran
Ciri-ciri unik program
Satu bentuk komitmen universiti kepada standard kualiti program yang ditawarkan oleh UTM

53. UTM Course Information
Internal QA Documents
UTM Course Information
Helaian data yang menerangkan perihal kursus
Hasil pembelajaran kursus (CO) dan bagaimana kaitannya dengan hasil pembelajaran program (PO), taksonomi dan kemahiran insaniah
Kaedah pentaksiran
Masa pembelajaran pelajar (SLT) untuk kursus
Perancangan kursus

54. PENAMBAHBAIKAN BERTERUSAN (CQI)
PROGRAM AKADEMIK
OBE
Direct
Assessment
Indirect
Assessment
Assessment
Alumni
Missions
Program Objectives
Program Outcomes
Course Outcomes
Analysis
Analysis
Analysis
Visions
Stakeholders
Advisory committee
CQI
CQI
CQI

55. Course Assessment Report (CAR)
Pencapaian pencapaian pelajar untuk sesuatu kursus
Laporan Penilaian Kursus/ Course Review Report (CRR)/ Course Assessment Report (CAR)
Taburan gred pelajar
Pencapaian hasil pembelajaran
Perubahan yang dibuat
Refleksi/cadangan penambahbaikan

56. Annual Programme Assessment Report
Laporan Penilaian Program/ Annual Programme Assessment Report (APAR)
Pelaporan pencapaian program akademik
Analisis semua markah kursus
Pencapaian hasil pembelajaran program
Pengenalpastian kursus-kursus bermasalah
Pencapaian berbanding dengan semester sebelumnya
Analisis pelajar graduat
Refleksi/cadangan penambahbaikan

57. Proses Pentaksiran dan Pemantauan Program Akademik Tahunan UTM 2018
Pengumpulan Data PLO (direct & indirect)
Penganalisaan Data PLO (direct & indirect)
Pembentangan kesemua APAR kepada JKA Fakulti/Sekolah
Dekan/TDA membuat semakan terhadap penganalisaan PLO serta cadangan tindakan CQI ke atas semua program akademik di Fakulti
Fakulti/Sekolah menghantar laporan APAER kepada UTM QRiM untuk tujuan konsolidasi dan analisis
UTM QRiM akan membentangkan hasil analisis
di JKTSKKA dan Senat untuk tindakan di peringkat Institusi

58. MALAYSIAN QUALIFICATIONS REGISTER (MQR)
Daftar Kelayakan Malaysia (MQR) menyenaraikan semua program pengajian dan kelayakan yang telah mendapat akreditasi penuh MQA.
Sumber rujukan dan panduan kepada pelbagai pihak berkepentingan berkaitan program pengajian tinggi dan kelayakan yang telah diakreditkan di Malaysia.

59. MALAYSIAN QUALIFICATIONS REGISTER (MQR)

60. Credit Transfer in MOOCs Credit Transfer in APEL C
Isu Semasa Hal
Akademik
Programme 2U2i, WBL
Credit Transfer in MOOCs
Credit Transfer in APEL C
Programme under PUPW

61. Quality is a journey……not a destination.

62. Terima Kasih