1. Building Organisational Change Capability
Fiona Magee - Managing Consultant

2. Centres of excellence club

3. Which of the following definitions of Organisational Change Capability would you choose?
The ability of an organisation to plan, design and implement all types of change efficiently, with minimal impact on operations B
The ability of an organisation to plan and deliver all projects successfully within time and cost constraints C
The ability of an organisation to apply change management tools and techniques D
The ability of an organisation to manage change with portfolios, programmes and projects

5. “Your success in life isn’t based on your ability to simply change
“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business.”
Mark Sanborn (author of The Fred Factor)
76% of CEO’s said yes to “Our ability to adapt is a key source of competitive advantage.”
PwC
“Change is the law of life. And those who look only to the past or present are certain to miss the future.”
John F. Kennedy
As an organisation you can choose to take the path to success or the path to failure. What will help you along the path to success? How you manage change! Organisations that have the agility to adapt to change and who manage the implementation of change well are more successful and are able to sustain that success. Companies such as Google, Microsoft, Apple are organisations that have the capabilities to adapt quickly to constant change in the business environment with innovation and quick to respond to changing customer needs. In this way they remain ahead of their competition. Here are some quotes to back up this concept.
© CITI Limited, 2017

6. Competitive Advantage
Change
capability
Change
initiatives
Business
as usual

7. of change initiatives
FAIL
to deliver benefits
Change
Benefits

8. What percentage of your change initiatives fail to deliver benefits?
0% - 25% B
26% - 50% C
51% - 75% D
76% %

10. Make
change
wanted
Make
change
happen
Benefits
Make
change
stick

11. Organisational Change Capability Make change wanted Make change happen
stick

12. want
Organisational
Change
Capability
need

13. What do you think your organisation is focusing on now?
The Organisational Change Capability you WANT B
The Organisational Change Capability you NEED
We asked this question at coffee club. Chat to your neighbour for a minute and think about whether your company is focusing on what you want or what you need. Hands up for A then hands up for B

15. Organisational Change Capability Make change wanted Make change happen
stick

16. Dedicated change function
Change skills
and
knowledge
Dedicated change function
Learning
organisation
Change portfolio
Approach to change
Change leadership
Change aligned to strategy
Benefits tracking
and
realisation

17. capability assessment
Organisational
capability assessment
Culture
Processes
To develop organisational capabilities need to cover all 4 aspects.
Resources
© CITI Limited, 2017

18. Executives need to be capable of sponsoring change effectively
By 2016, enterprises that instil organisational change as a competency of every employee will succeed at changing faster, giving them a clear competitive advantage.
Gartner
Executives
Change teams
BAU teams
Managers
Change leaders and change teams need to be capable of planning, designing and delivering change
Executives need to be capable of sponsoring change effectively
Managers must be capable of facilitating the transition of change into their operational areas
BAU teams must be capable of adapting to change and contributing to successful outcomes
© CITI Limited, 2017

19. Capability assessment
Training
Coaching
Experience
© CITI Limited, 2017

20. 70:20:10 development environment
Social learning
20%
coaching
mentoring
communities of practice
10%
Formal learning
Informal learning
instructor-led courses
e-learning courses
workshops
experiential
on the job
short assignments
70:20:10 development environment
© CITI Limited, 2017

21. Where is your organisation now in building Organisational Change Capability?
We’re not even thinking about it B
We’ve started to discuss it C
We’ve done some planning for it D
We’re already doing it

22. ?

23. Where to now?

24. Come and see us at stand 56 CITI founded 1984 1990 1995 2000 2005 2010
2016
Come and see us at stand 56