1. Plan the implementation of change
PowerPoint presentation
Unit 341 (M&L 19): Implement change
Plan the implementation of change

2. Today’s objectives Recap on previous session
Understand organisational escalation processes for reporting problems
Understand how to analyse the advantages and disadvantages of monitoring techniques
Understand how to impellent the plan within the agreed timescales
Be able to provide support to team members and other stakeholders according to identified needs
Be able to monitor the progress of the implementation against the plan
Be able to manage problems in accordance with contingency plans

3. Why do you think it’s important to report problems that occur?
Escalation processes
Why do you think it’s important to report problems that occur?
Complete group discussion with learners, ask them to think about a time they have had to report problems in their workplace and the consequence if they didn’t.

4. Escalation processes
The process for reporting problems will vary depending on the project and the organisation that you work for. Processes/documents that could be used are, for example:
Change logs
Progress meetings

5. Escalation processes
Change logs This is a document where you can record any changes during the project, this could be a change to the initial project plan. The change log should be used in conjunction with the project plan.

6. Escalation processes
Progress meetings Progress meetings are an effective way of updating all stakeholders of the project. This can also be used to seek advice on issues that could be occurring. This is an effective way to ensure that all parties are kept up to date and creates a collaborative approach to working.

7. Monitoring techniques
The monitoring of change is very important in ensuring that the change is delivered on time and within scope and budget. In order for this to be successful, monitoring techniques should be incorporated in the early planning stages of the change.
There are a wide range of change management monitoring techniques available for use and the technique chosen will depend on the nature and size of the change being implemented.
Examples include:
Gantt charts
Critical Path Analysis
Milestone slip charts
Progress reports

8. Gantt charts Completed Not completed Task Jan Feb Mar Apr Task 1

9. Critical Path Analysis
Crack eggs
Make Meal
Eat meal
Wait for eggs to poach
Slice bread
Butter toast
Wait for bread to toast
Go through example with learners.
Fill Kettle
Make tea
Wait for kettle to boil
Time

10. Critical Path Analysis
Using the example given, now create your own for a task in your organisation.
Activity

11. Milestone slip charts
Go through use of graph with learners

12. Progress reports
Depending on the audience of the report, It could detail an overall summary of progress to date, or it could be broken down into individual milestone progress. This report could also contain the charts mentioned previously to illustrate progress.

13. Implement plans within the agreed timescales
Why do you think this is important?
Compete group discussion. Ask learners to think of examples of when they have had to do this within their workplace.

14. Implement plans within the agreed timescales
Delays in implementing the change can mean late, over-budget projects, so its important to keep the implementation timescales. There are many ways to achieve this, such as:
not allowing small deadlines to slide
keeping clear track of milestones
being flexible in the approach to the plan
prioritising resources appropriately.

15. Providing support
Change can often affect the way people feel and behave.
Why do you think this is?
Complete group discussion. Ask learners why and the reasons behind the feeling. Ask them to think of examples of change they have been through.

16. Providing support
It is important to be able to provide appropriate support to your team members and other stakeholders whilst the change is being implemented.
Examples of doing this include:
re-assurance about job roles
involvement in the change management process
regular updates of information
provision of training
counselling.

17. Contingency plans Contingency Plan Description of the problem
Workaround of problem
Scope of contingency
Probability and impact
Go through the process with the learners

18. Contingency plans
It is important that problems are managed effectively when they occur. Having an effective contingency plan will help you achieve this. In order to develop a contingency plan, ask yourself these questions:
What problem could occur?
How can we workaround the problem?
What is the scope of the workaround?
What is the likelihood of the problem?
What impact could it cause?

19. Look at the scenario and come up with an appropriate contingency plan…
Contingency plans
Look at the scenario and come up with an appropriate contingency plan…
Worksheet 6

20. Any questions?