1. Next Generation Oracle platform for American Airlines’ Siebel Systems (CAS1151)
Reza Abouk, Sr. Database Engineer, American Airlines
Amjad Khan, Master Principal Cloud Platform Specialist, Oracle
Confidential – Oracle Internal/Restricted/Highly Restricted

2. Program Agenda 1
Siebel Systems & Current Infrastructure Cloud Objectives & Scope POC Environment, Setup and Steps POC Results & Findings Q & A 2 3 4 5
Confidential – Oracle Internal/Restricted/Highly Restricted

3. Program Agenda 1
Siebel Systems & Current Infrastructure Cloud Objectives & Scope POC Environment, Setup and Steps POC Results & Findings Q & A 2
Good afternoon. My name is Reza Abouk, and I am a Sr. database system engineer within Customer Technology Infrastructure group at American Airlines.
Today I like talk about the
This presentation will be mostly focused on the infrastructure for two Siebel systems at American Airlines
One AAdvantage Loyalty program which supports over 100 million AAdvantage members, making it the largest Siebel Loyalty implementation in the world.
And the other Siebel system is American Airlines Admirals club members and guests 3 4 5
Confidential – Oracle Internal/Restricted/Highly Restricted

4. Siebel systems AAdvantage Loyalty program
Loyalty program supports over 100 million AAdvantage members, making it the largest Siebel Loyalty implementation in the world.
American Airlines Sales & CRM
Admirals Club
Travel Agencies & Corporates
Customer Relations

5. American Airlines Sales CRM Siebel System
Current State Architecture - SPARC Super Clusters
Primary
DR / Stage
Primary – Data Center
SPARC Super Cluster T5-8 Half Rack (2 nodes)
128 SPARC T5 cores (each node 4 x 16 cores)
2 TB RAM
4 Exadata Storage Servers (144TB HC or 28.8TB HP)
80 TB ZFS Storage Appliance
3 x InfiniBand 36 port switches
12.8 TB Flash
Secondary – Data Center (DR & Stage)
SPARC Super Cluster T5-8 Half Rack
128 SPARC T5 cores

6. Siebel SSC Application Layout
Current State Architecture - SPARC Super Clusters
PROD / Stage DR
Half Rack
STAGE/ Prod DR
Half Rack
Node 1
Node 2
Node 1
Node 2
WEB
4 cores
GTW
4 cores 4
WEB
4 cores
GTW
4 cores
WEB
GTW
WEB
GTW
APP 1
APP 2
APP 1
APP 2
APP 1
4 cores
APP 2
4 cores
APP 1
4 cores
APP 2
4 cores
Prod
Each half rack T5-8 has four logical domains (ldoms), first two are used for Web and App layer
The last two domains are used for a two node RAC database cluster
APP domains include Two gateways and 8 Application servers
WEB
GTW
WEB
GTW
WEB
GTW
WEB
GTW
Prod DR
APP 1
APP 2
APP 1
APP 2
APP 1
APP 2
APP 1
Prod DB
16 cores
128 vcpu
Prod DB
16 cores
128 vcpu
Prod DR DB
Prod DR DB
Stage
Prod DB
Stage DR
Stage DR DB 16 cores
Stage DR DB 16 cores
Stage DB
Stage DB
64 core / 512 vcpu
1TB RAM
64 core / 512 vcpu
1TB RAM
64 core / 512 vcpu
1TB RAM
32 core / 512 vcpu
1TB RAM

7. Program Agenda 1
Siebel Systems & Current Infrastructure Cloud Objectives & Scope POC Environment, Setup and Steps POC Results & Findings Q & A 2 3 4 5
Confidential – Oracle Internal/Restricted/Highly Restricted

8. November 10, 2018
POC Objective & Scope
The objective of this POC is to validate if Oracle Cloud Machine with Exadata Cloud Machine provides same or better throughput/performance that is provided by the current supercluster infrastructure.
The above objective will be validated by performing the following on the Siebel applications.
Portability/Compatibility for transition from source to cloud platform.
Latency test
Security (Encryption enabled by default on SqlNet and database TDE)
Load test with current data volume.
Load test with 100% growth simulated.
Application monitoring

9. Proof of Concept Steps
Phase I – Evaluate Siebel Software transition from Solaris to Oracle Linux 6.x
Phase II – Siebel POC Performance Testing
Provision Oracle VMs (Based on predefined Shape: OCPU/Memory, OS, Storage) from Oracle Cloud @ Customer (OCC)
Provision Siebel and Oracle RAC Databases ( ) from Exadata Customer (ExaCC – aka ExaCM)
Data Pump import of the database exports for Siebel
Download, Install and Configure Siebel (Innovation Pack 2013) / Patch 17
Install Siebel Tools and Client and Loadrunner scripts on Windows VMs
Install Load Balancer for the 8 Siebel Application Servers
Perform functional unit tests (Phase I)
Test and Validate Load Runner Scripts
Execute Loadrunner tests
Compare results with baseline from AA Stage environment

10. Success Criteria Description Success Criteria Assessment Parameter
Application Performance in Oracle Customer – Current State
All Siebel application Performance to be as good or better than current Super Cluster solution
Peak load test results
Application Performance in Oracle Customer – 100% growth
Peak load test results under a given volume growth of 100%

11. Program Agenda 1
Siebel Systems & Current Infrastructure Cloud Objectives & Scope POC Environment, Setup and Steps POC Results & Findings Cloud Next Steps 2 3 4 5
Confidential – Oracle Internal/Restricted/Highly Restricted

12. Choice and Control of Deployment
Deploy workloads where you need them
SELLERS: When discussing it must be clear that the compatibility is with OCIC.
Same PaaS and IaaS hardware and software as Oracle Cloud Infrastructure Classic (OCIC, not OCI)
Managed by Oracle and delivered as a service behind your firewall
Same cost-effective subscription pricing model as Oracle Cloud
Helps conform to business and government security requirements
CAUTION SELLERS: most Apps Unlimited apps can run on approx 60 cores and the current minimum for Oracle Cloud Machine is 204 cores (a smaller footprint is on the roadmap) – so take care while proposing this option and make sure the customer has additional workloads that will run on some percentage of the remaining cores.
Cloud at Customer
It is running the exact same cloud software, and exact same and PaaS and IaaS services and is delivered as a service to your data center. And customers consume this as a service just like Oracle Cloud. Customers are not purchasing the hardware, they are not purchasing the software. But rather they are subscribing to the hardware, the software and the cloud operations. And Oracle managed all the operations for you – whether it is on-premises or off-premises. Oracle provides the customer with installation, configuration, patching, lifecycle management, upgrading and monitoring.
As a customer, you have the choice as to where you want to deploy your services – public cloud or private cloud. Customers get the same user experience, the same capabilities, the same architecture and the same open standards that are available in the public or private cloud. We provide a fully-managed service behind your firewall.
IaaS services are included in the subscription cost
PaaS services are optional and additional cost
Traditional Infrastructure
On-premise
Public Cloud
Cloud Machines
IaaS, PaaS
Customer Data Center
Purchased
Customer Managed
Oracle Cloud
Subscription
Oracle Managed

13. POC High Level Set Up Oracle Solution Center
Oracle Customer (aka OCM)
Oracle Solution Center
American Airlines User
Exadata
Customer (aka ExaCM)

14. AA Siebel Sales POC Environment: OCC/EXACC
Oracle Customer – OCM Model 288
288 cores
Only 88 cores/OCPUs used across 11 VMs for Siebel App and Web tiers
2 TB Memory
840 GB used across 14 VMs
160 TB Storage
Exadata Customer – ExaCM 1/4th Rack
2 Nodes – 22 OCPUs per node
44 Cores/OCPUs total
720 GB RAM per node
84 TB Usable Storage
10Gb
Note:
The Siebel on OCM/EXACM POC was conducted at the Oracle Solution Center in Santa Clara, CA

15. Compute nodes side by side comparison
SPARC Super Clusters
OCC/ExaCC (aka OCM/ExaCM)
Application Domains
2 x 16 = 32 core SPARC T5 Processors (256 VCPU)
1 TB RAM
80 TB ZFS Storage Appliance
Data Base Domains
2 Nodes - 16 OCPU per node
SPARC T5 3.6 GH Processors (256 VCPU)
4 Exadata Storage Servers (144TB HC or 28.8TB HP)
12.8 TB Flash
3 x InfiniBand 36 port switches
Oracle Customer - Model 288
88 OCPU (176 VCPU)
840 GB Memory used
160 TB Storage
Exadata Customer - 1/4th Rack
2 Nodes – 22 OCPUs per node
44 Cores total used (88 VCPU)
720 GB RAM per node
84 TB Usable Storage
19.2 TB Flash

16. 10GbE Network OCC (OCM) 10GbE Network ExaCC (ExaCM)
External Non-OCC Windows Servers for Load Generator and Siebel Tools
Simulator
VM 1 to 4
10GbE Network
Oracle Customer
SOA Connection to On-Premise
Oracle Customer (OCC – aka OCM) :
IaaS
Local Queues
Local Queues
Node 1 (Siebel
Enterprise)
Node 1
Siebel
8 OCPUs
Siebel Enterprise
Node 2(Siebel
Enterprise)
Node 2
Siebel Enterprise
VM#9
Siebel
8 OCPUs
VM#10
Siebel GW
VM#11
Siebel
8 OCPUs
Node 3 (Siebel
Enterprise)
Node 3
Siebel Enterprise
VM#12
Siebel
8 OCPUs
VM#13
Siebel GW
VM#14
VM#7
VM#6
Web service Clients
Siebel LB
8 OCPUs
OCC (OCM)
VM#5
VM#8
VM#15
10GbE Network
Oracle Exadata Customer (ExaCC – aka ExaCM) :
2 Node RAC
Node 1
Oracle DB EP RAC Node 1
Node 2
Oracle DB EP RAC Node 2
ExaCC (ExaCM)

17. November 10, 2018
American Airlines Siebel POC on OCC/EXACC Performance Testing Timeline and Flow
POC
Environment
Provisioned
Phase II Environment
Ready for Testing
Phase II Testing
Complete
DSC
Load Runner
Results
DB Import /
Creation
Load Balancer
Ready
OCC/ExaCC
(aka OCM/EXACM)
Planning &
Configuration
Load Runner
Validation
Complete
DSC
Load Runner
Results
Application
Setup Complete
Load Test #1
Load Test #2
Load Test #3
1 Day
POC Environment Creation
10 Days
DB Import
1 Day
Siebel SW Install & Config
11 Days
Load Runner Validation
4 Days
Phase II – Load Testing
2 Days
POC Reports/Presentation
15 Days

18. Program Agenda 1
Siebel Systems & Current Infrastructure Cloud Objectives & Scope POC Environment, Setup and Steps POC Results & Findings Q & A 2 3 4 5
Confidential – Oracle Internal/Restricted/Highly Restricted

19. POC Performance Test Results
Three (3) Iterations of Performance Load Tests were executed against Oracle environment.
Comparison of Siebel Application performance response times were completed. Comparison was done between the Regression test execution and Production performance.
Response times on the Oracle Customer for most applications show improvements.
Few transactions show some degradation in the Oracle Cloud environment when compared with both Regression test baseline and Production performance. ***
Regression test emulates Peak 100% volume, which represents the activity of regular daily Production volume.
*** Note: After review, many of the delays in the Siebel transactions were attributed by:
SOA connectivity back to customer’s external exposed stage URL site over the public network – NO MPLS connection was used as part of POC. The use of FastConnect/MPLS connection would resolve this delay in latency
5 of the 8 Siebel application servers were hovering around 97% memory utilization, which caused some excessive paging at peak times. (Apps Servers were slightly undersized with 30GB RAM using OC2M Shape.)

20. POC Load Runner Test Results
17.36% of transactions shows improved performance of 0.5 seconds or more
75.55% of transactions shows a change of +/- 0.5 sec
~7% of transactions shows reduced performance of 0.5 sec or more

21. Load Runner Test Results
App # 1 Tests
App # 2 Tests
App # 3 Tests
App # 4 Tests
App # 5 Tests
Member, , FNLN, Response
Agency profile
Improved
Impact < 0.5 sec
Degraded

22. Top Database SQL Comparison Examples AWR Reports - Elapsed Time (secs)
* Note: The graph represents the same SQL statements found on the AWR reports generated from both current and SuperCluster DB environments

23. POC Database Monitoring – Enterprise Manager

24. Oracle Cloud @ Customer – CPU (per SAR reports)
* CPU Usage never reached 33% for any of the Application Servers (8 OCPUs/each)
Load Balancer /
2 Gateway Servers
8 Application Servers

25. Oracle Cloud @ Customer – Memory (per SAR reports)
* Memory free on Apps Servers 2-7 may have been sized too low. (~97% utilization of 30GB)
Load Balancer /
2 Gateway Servers
8 Application Servers

26. Oracle OCC/ExaCC (aka OCM/ExaCM) POC Summary / Results
Successes:
Better Performance Results
OCC/ExaCC (aka OCM/ExaCM) performed very well overall. There were some transactions which showed degradation in performance, but most of them can be attributed to SOA connectivity back to American Airlines Data Center over public network and multiple URL redirects within the application to external URLs.

27. Oracle OCC/ExaCC (aka OCM/ExaCM) POC Summary / Results
Successes:
Ease and Speed of Provisioning
Within a couple of days, the entire Siebel environment was recreated. The actual provisioning of the Siebel and database took few hours using the OCC/ExaCC (aka OCM/ExaCM) orchestrations.

28. Oracle OCC/ExaCC (aka OCM/ExaCM) POC Summary / Results
Challenges:
Since the POC was executed within Oracle Solution Data Center hence there was no MPLS (FastConnect) connections established between OSC and American Airlines Data Center to avoid the SOA connectivity related latency over the public network.

29. Overall POC Summary / Results

30. Program Agenda 1
Siebel Systems & Current Infrastructure Cloud Objectives & Scope POC Environment, Setup and Steps POC Results & Findings Q & A 2 3 4 5
Confidential – Oracle Internal/Restricted/Highly Restricted

31. Session : CAS1151 Next Generation Oracle platform for
American Airlines’ Siebel Systems
Session : CAS1151