1. Simplifying smart solutions
PlumChoice IoT
Simplifying smart solutions
INTRODUCE new revenue streams.
Your success with new smart technology devices depends on the satisfaction of your customers. You rely on their ability to use your products with ease and being able to resolve issues quickly and efficiently.
MITIGATE support costs
PlumChoice is here to help. We provide a comprehensive suite of best in class white label services for smart device manufacturers, service providers, resellers, distributors and installers, to ensure that each are achieving their unique business goals.
SCALE to grow your business
DRIVE customer adoption and loyalty
ENHANCE end-user experiences
From choosing devices to making them integrate and play nicely together, and fixing issues when they arise, we make ‘Smart’ simple.
Our portfolio includes
Purchase
Set up & Use
24 / 7 Support
IoT
900 Chelmsford St., Lowell, MA 01851

2. PlumChoice IoT Greg Galat Director, Account Management 857.208.4993
PlumChoice works with our partners to deliver a services solution that suits your business model and serves the needs of your customers. Our comprehensive portfolio of services can be customized to provide services that span the entire customer experience, address specific challenges, or simply fill a gap. Service is our business. Partner with us to differentiate your business with best of breed services.
We offer an array of support service options to suit your customer’s needs, delivered by our US –based certified technical experts. Our support is available in a variety of formats to suit the requester’s needs including:
Communication via chat, phone and for the DIY user when they need just a helpful tip or two
Remote access for individuals wanting ‘just-fix-it-for-me service’
Tag team service for ‘do-it-for-me’ users who want to participate in the solution
On-site support
Purchase
Set up & Use
24 / 7 Support
Pre-sales education about the value of your solution
Guidance about compatible devices
Upsell & cross-sell services
IoT set up & use
Configuration
Smart solution usage
Interoperability with other devices
IoT 24 / 7 support
Performance issues
Wireless connectivity
Problem resolution
Advanced usage
PlumChoice helps IoT service providers and manufacturers, cloud solution providers and distributors, and communications service providers deploy and sell support services that drive product adoption, resulting in greater market penetration. We work on behalf of major brands to help end users install, configure, integrate, troubleshoot and use brands’ products and software. In turn, PlumChoice’s partners experience greater customer satisfaction and lifetime value, lower overhead, increased profitability, and quicker time-to-market.
For more information, contact Greg:
Greg Galat
Director, Account Management
900 Chelmsford St., Lowell, MA 01851
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