1. The Writing Process and Introduction to Business Messages
Name – Shahed Rahman

2. The Process of Writing Planning Drafting Revising
Gathering and Collecting
Analyzing and Organizing
Choosing a form
Drafting
Being Flexible
Keeping Going
Using your Own Favorite Strategies
Revising
Revising Contents, Structure , and format
Editing sentences and words
Proofreading

3. TEXT MESSAGING
Text messaging use is posed to grow quickly and dramatically
It can be used for a variety if business purposes
Like mobile phones, and the web can be used to send text messages
Business use it for promotional purpose
GPS location, Notify of sales, special events nearby

4. TEXT MESSAGING
Shortcuts are accepted if they help meet the objectives and are clear
BTW for By The Way
Nite for Night
Text messages should convey ideas completely with minimal need of response
User should avoid them if they interfere with clarity

5. EMAIL Recent growth of email has been phenomenal
has emerged as a mainstream form of business communication
Internal forms a significant part of the communication used to coordinate the work in small and large businesses alike
Save time
Facilitates fast decision
Is cheap compare to other methods
And provides a written record
It is not confidential
Doesn’t show emotion
May be ignored or delayed

6. EMAIL RULE !!! Including the Prefatory Elements Beginning the Message
Organizing the Contents
Writing the Message: Formality Considerations
Writing the Message: General Considerations
Closing the Message
Using Emphasis Devices
Using Initials Cautiously
Avoiding Inappropriate Use of

7. Include the Prefatory ElementsCc
Bcc
Subject
Attachment
The message

8. EMAIL Beginning Message Organizing the Contents
Beginning with the recipient name or greeting
Identify yourself if necessary
Organizing the Contents
Organizes short messages by presenting information in descending order of importance
Longer message usually follow more complex patterns

9. EMAIL Writing The Message
messages range from highly informal to formal
Casual
Casual language uses slang, colloquialisms ( wanna, gonna), contraction, short sentences
Use casual languages when writing to friends
Informal
Informal language resembles proper conversation
Formal
Formal language keeps a distance between writer and reader

10. EMAIL Writing The Message: General consideration Conciseness Clarity
Cut nonessentials and write in brief
Minimize references to references to previous communication
Clarity
Use the techniques of clear writing
Etiquette
Be courteous - gentle
Correctness
Write correctly
Correctness is a part of message

11. EMAIL Closing the Message Using Emphasis Devices
End with your name perhaps a closing statement
Using Emphasis Devices
has limited use of emphasis devices.
Using Initials Cautiously-
Save time but use cautiously
ASAP
BTW
FAQ
FYI
LOL
TIA
TTFN

12. EMAIL Avoiding Inappropriate use of Email Do not use email when-
The message is long, complicated or requires negotiation
Question of information need clarification and discussion
The information is confidential, sensitive, requires security or could be misinterpreted
Emotionally touch and require tone of voice
Remember can make conflict worse

13. Traditional Letters Letters are the oldest form
The early civilizations used them
We still use them
From the early days we stills use letter for business

14. Memorandums Memos are internal letters.
is taking over their function
Some memos may be classified as reports
The memorandums begin directly – with the objective.
Memorandums end with courteous words
The specific information needed can be listed in logical order

15. Recent Form