1. Advanced Access True Demand Calculations
Tantau & Associates
P.O. Box 179
Chicago Park, California 95712
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2. Predict Demand Look at historical data? NO! Measure for reassurance
Can we play this game?
Internal Demand
External Demand
All portals of entry
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3. Demand External Appointment calls regardless of day appted.
True Demand Formula:
External Appointment calls regardless of day appted.
+ Walk-ins for appts.
+ Deflections
Internal
+ Returns booked today
Total Demand
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4. ©Tantau & Associates

5. Supply / Capacity Macro Supply Deployment of Supply Process of Supply
What is the work?
Who does the work?
Measures
Office FTE’s
Productivity / appts per session
Appointment availability
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6. Demand vs. Supply
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