1. Madrid, Alliance on volunteering
Technical team on the motivation of volunteers Motivation matters: celebrate success!
Madrid, Alliance on volunteering
Change the name, present the team

2. Objectives of the technical team
Assuming that we want the volunteers to be engaged in the organization as long as possible, our technical team will look at the following
What influences voluntary service at country level?
What motivates people to volunteer and remain volunteers (psychology of volunteers)? What discourages them to volunteer?
How can National Societies increase and sustain volunteer engagement over time?
Developing a tool, a common benchmark and a common understanding to monitor and manage volunteer motivation among RC/RC Movement and with other volunteer organisations -> iMotivate tool
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Motviation of volunteers

3. Work of the technical team
The macro-economics of volunteering, using data from the Federation Data and Reporting System (FDRS) and country level social-demographic indicators;
The psychology of volunteering, using existing motivation theories we will capture and analyse volunteer motivation levels and link them to NS management practices
Developp a volunteer motivation monitoring tool for NS,
the iMotivate tool
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Motviation of volunteers

4. Road Map Dec. 2017 January 2017- May 2019 Nov-Dec 2019
Presentation of the results
Macro-study
Test the iMotivate tool & Analysis of the results
National implementation
Minimum 2 NS per region
Minimum 200 volunteers per NS
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Motviation of volunteers

5. Volunteer motivation monitoring tool, iMotivate tool
Based on qualitative research and preliminary quantitative results, we develop an instrument for measuring the social and motivational quality of volunteer projects.
The tool monitors the following elements of motivation:
- Volunteers’ satisfaction of basic needs for autonomy, competence, and relatedness
- Overall satisfaction with the activity
- Organizational commitment and identification
- Intent to remain with the organization or the project
- Quality of supervision using SDT concepts of autonomy support
- Social support among volunteers and between volunteers and professionals
- Respect and appreciation
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Motviation of volunteers

6. A strenght but can lead to some conflicts
Results of similar studies in Switzerland Differences between Voluntary service and paid job
A strenght but can lead to some conflicts
Voluntary service
Paid job
In my volunteer activity, nobody has to tell me what to do. This activity allows me to influence and change the community.
My volunteer activity is morally-driven.
In this activity, I do what matters for me.
This activity says who I am.
Motivations :
To help people in need or to do something with other persons…
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Motviation of volunteers

7. Voluntary service is based on free will
Voluntary service is based on free will. How can we cope it with requirements, management and control?

8. Results of similar studies in Switzerland Un unexpected result…
Recognition from vulnerable person –
Recognition from the org.
Heavy feeling of being obliged to… + –
Technical support
In Switzerland we discovered that recognition from the organisation can have a negative impact on volunteer motivation…

9. How can recognition (something positive) be felt like an obligation?!
One theory explains this phenomenon

10. Intrinsic motivation Financial incentives, prices, distinctions
What can reduce intrinsic motivation:
Financial incentives, prices, distinctions
Scare of sanctions
Critical feed-back (not informative feed-back)
Competition
Intrinsic motivation is «self-determinated».

11. Extrinsic motivation
«I have to do it (mission)»
Extrinsic motivation can be either self-determinated or external determinated or controlled.
Extrinsic motivation can be self-determinated:
There is an understanding of what the counterpart feels
Justify why something is necessary or useful
Give the opportunity to choose
Give an informative feed-back (not critical)

12. Different types of motivations
Afraid from the critics
Social pressure
Feeling guilty Willingness to please
Conviction
Willingness to act
Related to own values
Interest
Being part of it
Pleasure
External regulation
Introjection
Identification
Intrinsic motivation
Control and external determination
Self-determination
Voluntary service is about freedom!
Control not for too long, somethimes necessary in an emergency.
Volunteering is free will, better if self-determinated
According to some research the best volunteering activity should make sense, be diverse and provide a good feedback to the volunteers
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Motviation of volunteers

13. Are there good or bad sources of motivation?
Values
Self-determination
Experience
Self-Esteem
Protection
Control and external determination
Social adaptation
We have a mix of motivation.
1.) Protective Motives – a way of protecting the ego from the difficulties of life.
2.) Values – a way to express ones altruistic and humanitarian values.
3.) Career –a way to improve career prospects.
4.) Social –a way to develop and strengthen social ties.
5.) Understanding –a way to gain knowledge, skills, and abilities.
6.) Enhancement –a way to help the ego grow and develop.
Career
(Stukas et al., 2016; Güntert et al., 2016; cf. Gagné & Deci, 2005)

14. What is the impact of the motivation and its « quality » on the retention of volunteers?
Amadou

15. How do we encourage self- determination?

16. iMotivate tool 30 questions (around 15 minutes)
Online questionnaire : we will send you a link for your NS!
NS are free to take part in it!
We need a minimum of 2 NS per region.
You can translate it in local language.
If your NS provides more than 200 questionnaires, you get statistics and preliminary results of analysis for discussion in the NS and Alliance.
Possibility of comparing projects in the same NS
Volunteering motivation monitoring tool (VMMT)
If conducted on regular basis, you improve the quality of coordination and supervision of volunteers.
We can link with the PSS Center in Copenhagen
The results of the study will be shown on Volunteering Alliance Website, during the Statutory Meeting of 2019 and on the Global Volunteering Forum 2020.
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Motviation of volunteers

17. Possible outcomes Support from peer National Society
Training for volunteer coordinators on management of volunteers
Guidelines on how to use the volunteering motivation monitoring tool
Happier volunteers willing to stay in the organization and committed in the organization.
Stronger NS
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Motviation of volunteers

18. Group work Individual work:
We would like to ask you to test the questions.
Group work (30 min)
How long did it take you to fill it in?
What do you think about the length of the survey?
Are there problematic questions?
Can we delete some questions?
How will you like to implement this tool in your NS?
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Motviation of volunteers

19. Motivation matters: celebrate success!
Try iMotivate!
We need as many NS and volunteers as possible!
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Motviation of volunteers

20. What do we want from you
Please indicate if your NS is interested in participating in this process.
We expect from you a translation of the study in your own language, we will send you the text of the questionnaire in English.
My contact:
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Motviation of volunteers