1. Learning, Architectures and the Golden Gate Bridge Andrew Joly Design Director LINE Communications

2. The Big Picture: 70:20:10 Dimensions of a Design Strategy Learning Architectures What does this mean for us?

3. McCall, Eichinger and Lombardo Experiences Relationships Education

4. What does this mean for us? This is how people learn, not a learning strategy Therefore: Support the 70% Develop the 20% Design the 10% within the context of the other 90% ©LINE Communications 2011

5. Learning Content Expert designed asynchronous content to meet results-focused requirements Rapid Nuggets Traditional e-learning Show-me/Try-me powerpoint (+) Scenarios Simulations Games Documents Assessment tools Quizzes/Profilers Video/Audio etc. x ©LINE Communications 2011

6. Live Learning & Tools Networked & Informal knowledge systems to support person-to-person, applied, on-the-job, volatile learning & knowledge webinars virtual Classrooms online meeting tools email forums blogs wikis rating social networking tools voting and ranking tools y ©LINE Communications 2011

7. z Learning Journeys Mentoring/training Refresher activities Follow-on group activities Resource Material Formal Learning Pre-Learning Invitation Awareness/Teaser ©LINE Communications 2011

8. z Learning Journeys Awareness, communications, refreshers, networks, and tools to drive learning to unconscious behaviour communications campaigns awareness/teasers champions & mentors pre & post learning formal learning action learning groups events & road shows refreshers top-ups ©LINE Communications 2011

9. z x y Learning Content Live Learning & Tools Learning Journeys ©LINE Communications 2011

10. z x y

11. Learning Architecture

12. A Learning Architecture: A structure and strategy A set of: resources courses tools pathways conversations.........that join together to form a knowledge and learning 'world' ©LINE Communications 2011

14. Film/ Teaser refresher version of workshop Induction version of workshop email introduction Charter poster e-learning Launch event Campaign Collateral Intranet support Offline activity sheets Assessment [1 week later] Workshop Competition Programme or Course

15. ©LINE Communications 2011

16. LMS Induction KM/ Product Database Online 'Modules' Workshop/F2F Learning Foundation Learning Programme Product Sales Mentoring programmes Operations Product/Launch material databases Refresher programmes Management Programmes Sales Tools & mobile apps Games & sims Masterclass Videos e-learning Organisation level Architecture: Retail ©LINE Communications 2011

17. The Foundations of a Learning Architecture

18. Knowledge Resources Dialogue Learner Journeys Communities Learning Resources Reflection & Reinforcement Application and Exploration Internal Communications Evaluation Extension © LINE Communications 2011

19. Defence Academy Knowledge resources Learning resources Communities Dialogue (synchronous / asynchronous) Learner & journeys Application & exploration Reflect & reinforce Learner & journeys Learner & journeys Jim Potts Defence Academy of the United Kingdom

20. What does this feel like for a designer or learning strategist?

21. Course = Control ©LINE Communications 2011

22. Programme/ Blend = Strategic mix ©LINE Communications 2011

23. Blend + Informal What happens between the formal learning? Creating pathways between elements Creating clusters; signposting Some hardwiring Mix of push & pull strategies Harness experiences and feed back into learning

24. Blend + = Touchpoints Blend + Informal ©LINE Communications 2011

25. Organisational Learning Architecture = Conversations & Channels ©LINE Communications 2011

26. Learning Organisation ©LINE Communications 2011

27. Andrew.joly@line.co.uk www.line.co.uk @linecomms