1. Mobile Commerce and the Internet of Things
Chapter 6
Mobile Commerce and the Internet of Things

2. Learning Objectives
Discuss the value-added attributes, benefits, and fundamental drivers of m-commerce.
Describe the mobile computing infrastructure that supports m-commerce (devices, software, and services).
Discuss m-commerce applications in banking and financial services.
Describe enterprise mobility applications.
Describe consumer and personal applications of m-commerce, including entertainment.
Explain what location-based commerce is
Define and describe ubiquitous computing and sensory networks.
Describe wearables, Google Glass, smartwatches, and fitness trackers.
Describe the major implementation issues from security and privacy to barriers of m-commerce.

3. Mobile Commerce: Concepts, Landscape, Attributes, Drivers, Applications, and Benefits
Basic Concepts, Magnitude, and the Landscape
*Mobile commerce (m-commerce)
The Magnitude of M-Commerce
The Landscape of M-Commerce
Mobile and Social: A Powerful EC Combination
The Attributes of M-Commerce
Ubiquity
Convenience and capabilities
Interactivity
Personalization
Localization

4. The Landscape of Mobile Computing and M-Commerce

5. The Drivers of M-Commerce

6. Mobile Commerce: Concepts, Landscape, Attributes, Drivers, Applications, and Benefits
An Overview of the Applications of M-Commerce
Field mobility
Fleet mobility
Warehouse management
Direct store delivery (DSD) route accounting
The Benefits of M-Commerce
Benefits for Organizations
Benefits for Individuals and Customers
Benefits to Society
Other Benefits

7. M-Commerce Applications and Their Classifications

8. The Enabling Infrastructure: Components and Services of Mobile Computing
Overview of Mobile Computing
*Wireless mobile computing (mobile computing)
Mobile Devices
*Smartphones
Tablets
Google’s Smart Glasses
Personal Digital Assistants: Enterprise Tablets
*Personal digital assistant (PDA)
Wearable Devices
Other Mobile Devices
*Radio-Frequency Identification (RFID)

9. The Enabling Infrastructure: Components and Services of Mobile Computing
Mobile Computing Software and Services
Mobile Portals and Content Providers
*Mobile portal
*Short Message Service (SMS)
*Multimedia Messaging Services (MMS)
Location-Based Services
Voice-Support Services
*Interactive voice response (IVR) systems
*Voice portals

10. An M-Commerce System at Work

11. Figure 6.5 Book author orders sushi with a tablet

12. Mobile Financial Applications
*Mobile banking (m-banking)
Other Mobile FINANCE Applications
Mobile Stock Trading
Real Estate Mobile Transactions

13. Mobile Enterprise Solutions: From Supporting the Workforce to Improving Internal Operations
*Enterprise mobility
Defining Mobile Enterprise (enterprise mobility)
A Working Definition of *Mobile Enterprise
The Framework and Content of Mobile Enterprise Applications
Mobile Collaboration
*Mobile Workers

14. Other Enterprise Mobile Applications
Mobile Enterprise Solutions: From Supporting the Workforce to Improving Internal Operations
Other Enterprise Mobile Applications
Transportation Management
iPad in the Enterprise
Trends for 2014 and Beyond

15. Mobile Entertainment, Gaming, Consumer Services, and Mobile Shopping
Overview of Mobile Entertainment
*Mobile entertainment
Mobile Streaming Music and Video Providers
Entertainment in Cars
Mobile Games
Hurdles for Growth
Mobile Gambling
Mobility and Sports

16. Mobile Entertainment, Gaming, Consumer Services, and Mobile Shopping
Service Industry Consumer Applications
Healthcare
Hospitality Management
Public Safety and Crime Prevention
Other Industries
Mobile Shopping and Advertising

17. Location-Based Mobile Commerce and Mobile Social Networks
*Location-based m-commerce (l-commerce)
Basic Concepts in L−Commerce
Location
Navigation
Tracking
Mapping
Timing
*Real-time location systems (RTLS)

18. LBS Components Creating a System

19. Location-Based Mobile Commerce and Mobile Social Networks
L-Commerce Infrastructure
Location finder (positioning) component
Mobile Positioning Center
User
Mobile devices
Mobile communication network
Service or application providers
Data or content provider
Geographical Information System (GIS)
Opt-in application

20. Location-Based Mobile Commerce and Mobile Social Networks
*Geolocation
*Global Positioning System (GPS)
Location-Based Data
Locating Customers in Physical Stores
*Geographical Information Systems (GIS)
Location-Based Services and Applications
*Location-based service (LBS)
*Social Location-Based Marketing

21. Location-Based Mobile Commerce and Mobile Social Networks
Barriers to Location-Based M-Commerce
Lack of GPS in some mobile phones
Accuracy of devices
The cost–benefit justification
Limited network bandwidth
Invasion of privacy

22. Ubiquitous (Pervasive) Computing and Sensory Networks
Overview of Ubiquitous Computing
Definitions and Basic Concepts
*Ubiquitous computing (ubicom)
*Pervasive computing
*Context-Aware Computing
*Internet of Things (IoT)
Machine-to-Machine Technology
Smart Application: Grid, Homes, Cars, and More
*Smart grid
Smart Homes and Appliances
Smart and Driverless Cars
Smart Cities

23. Smart Grid Environment
Source: National Institute of Standards and Technology, U.S. Department of
Commerce nist.gov/smartgrid/upload/FinalSGDoc corr pdf (accessed July 2014).

24. Ubiquitous (Pervasive) Computing and Sensory Networks
Wireless Sensor Networks
Sensor Network Basics
*Sensor network
Smart Sensor Applications
Implementation Issues in Ubiquitous Computing

25. Emerging Topics: From Wearables and Google Glass to Smart Cities
Wearable Computing Devices
*Google Glass
Smart Cities

26. Implementation Issues in Mobile Commerce: From Security and Privacy to Barriers to M-Commerce
M-Commerce Security and Privacy Issues
Technological Barriers to M-Commerce
Failures in Mobile Computing and M-Commerce
Ethical, Legal, Privacy, and Health Issues in
M-Commerce
Privacy

27. Implementation Issues in Mobile Commerce: From Security and Privacy to Barriers to M-Commerce
Enterprise Mobility Management
The BYOD Issue
Mobile Apps and their Management
* Mobile app
Build (or Bring) Your Own App (BYOA)
Other Managerial Issues

28. Managerial Issues What is your m-commerce strategy?
Are there any clear technical winners
How should BYOD be managed?
Which applications should be implemented first?

29. Summary
What is m-commerce, its value-added attributes, and fundamental drivers?
What is the mobile computing environment that supports m-commerce?
Financial and banking applications
Enterprise mobility applications
Consumer and personal applications and mobile entertainment
Location-based commerce
Ubiquitous computing
Wearable devices: Google Glass, smart watches, and fitness trackers
Security and other implementation issues