1. Chapter 8 Ethics and Technology
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2. Learning Outcomes
Evaluate the ethical ramifications of recent technological advances
Explain the opposing employer and employee views of privacy at work
Distinguish between thin and thick consent
Evaluate the concept of vicarious liability
Analyze an organization’s employee-surveillance capabilities
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3. Ethics and Technology
Companies provide information to employees and customers through:
Internet
Intranet: Internal website containing information for employee access only
Extranet: Private piece of Internet network that is made available to customers and/or vendor partners on the basis of secured access by unique password
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4. Access to customers’ personal data
Loss of Privacy
Access to customers’ personal data
Employee monitoring
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5. Ethical Obligations in Call Centers
Decided based on whether the customers should be notified of the following:
Location in which the call center is based
Real name of person answering the call
Their personal information being transferred to other countries

6. Employer Position
Monitoring of work-related activity will not be infringement of privacy
Organization has an obligation to its stakeholders to operate efficiently, and it should ensure that:
Company resources are not being misused or stolen
Company data and proprietary information are closely guarded
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7. Employee Position
Technological advancements have made it difficult to determine where work ends and personal life begins
Employees should be notified of any electronic surveillance and the purpose of that surveillance
Actions of a small number in breaking company rules should not be used as a justification to take away everyone’s civil rights
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8. Employer/Employee Position
Arriving at a resolution of arguments is difficult
Willingness to compromise has risen and fallen in direct relation to the prevailing job market
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9. Telecommuting
Telecommuting: Ability to work outside office and log in to the company network
Technological advancement has made this concept a reality
Availability is now defined as accessibility
Employees expect flexibility in taking care of personal needs during working hours in return for their flexible availability at work
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10. Employee Consent Thin consent Thick consent
Consent in which employee has little choice
Thin consent
Consent in which employee has an alternative to unacceptable monitoring
Thick consent
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11. Leaving a Paper Trail Documents written on machines do the most harm
Offensive postings
Viewing inappropriate websites
Damage from electronic trail of s
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12. Vicarious Liability
Legal concept that means a party may be held responsible for injury or damage even when he or she was not actively involved in an incident
Cyberliability: Employers can be held liable for the actions of their employees’ Internet communications and activities
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13. Cyberliability
Extent of cyberliability in the top categories of litigation
Discrimination
Harassment
Obscenity and pornography
Defamation and libel
Information leaks
Spam
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