1. HITS Shipment Tracking Using Customer Central
eSecuritel Learning Solutions
November 2013

2. Log Into HITS Access the system by going to https://hits.escuritel.com
Enter the user name and password assigned to you

3. Go To HITS Customer Central Screen
Scroll over to “CLAIMS” on the navigation rail, and then click on “CUSTOMER CENTRAL” in sub-navigation

4. What is Customer Central?
HITS Customer Central is the one-stop information portal for subscriber coverage. With Customer Central, you will be able to:
Validate device coverage
Lookup claims history
Find deductibles on covered equipment
Lookup handset history
Review notes history
Review escalation history
Track shipping for replacements on approved claims (when applicable)

5. Locate the Subscriber
1. To search for a subscriber, click the magnifying glass in the Subscriber Detail section of the screen.
2. Enter the subscriber’s MDN. Then click Search.

6. Authenticate the Subscriber
Once the subscriber loads, authenticate the information and click the checkbox.

7. Click on the Claim ID Number
#4 - Claim History: Click on the Claim ID number to view the Claim Detail screen.

8. Click on the Tracking Number
Claim Detail Pop-Up: You can review the Loss Description and check Shipping Status (when applicable). Click on the Tracking Number link to track shipments.
Tracking number: The tracking number links directly to the UPS Database. In this example, the package has been delivered.

9. Thank you!
For questions about Customer Central or HITS, your Account Manager or for assistance.