1. SAP Business Transformation Study | Healthcare | Providence St
SAP Business Transformation Study | Healthcare | Providence St. Joseph Health | PUBLIC
How Does a Nonprofit Health System Serve All Patients, Especially the Poor And Vulnerable?
Patients in Alaska, Washington, Oregon, California, Montana, New Mexico, and Texas depend on high-quality care from Providence St. Joseph Health (PSJH). Inspired by deep human compassion and equipped with the latest technology, PSJH offers the full continuum of healthcare services to improve the well-being of its communities. It serves especially those who are poor and vulnerable – in keeping with its promise, “Know me, care for me, ease my way.”
As a faith-based, nonprofit organization, PSJH recognizes the importance of financial stewardship in support of its mission. After several affiliations, PSJH faced a complex landscape of clinical and operational systems without a unified, dynamic overview of revenue. By harmonizing complex enterprise data on the SAP HANA® business data platform with assistance from CenturyLink, PSJH achieved transparency across more than 50 hospitals and 829 clinics. Now its clinical and operational teams can draw real-time insights from a single source of consolidated data, with drill-down capabilities to uncover the root causes of trends. The new capabilities will enable PSJH to serve the underserved communities – regardless of patient insurance coverage or ability to pay.
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2. “The Sisters of Providence and the Sisters of St
“The Sisters of Providence and the Sisters of St. Joseph of Orange brought healthcare and other social services to the American West when it was still an untamed frontier. We are drawing on their pioneering spirit to drive the next generation of healthcare by leveraging data to deliver discovery and analysis at the speed of thought.”
Vijay Venkatesan, System Vice President and Chief Data Officer, Providence St. Joseph Health
160
Years since Mother Joseph founded her first hospital
111,000
Caregivers across the U.S. west coast and southwest
At the turn of the millennium, Providence Health and Services and St. Joseph Health merged to form Providence St. Joseph Health (PSJH). Increased economies of scale have allowed the new group to manage clinical care efficiently while enhancing financial stewardship, improving the patient experience, and introducing new services where they are needed most.
829
Hospitals and clinics in the PSJH family

3. Using Analytics on SAP HANA® to Improve Patient Outcomes and Staff Productivity
Providence St. Joseph Health (PSJH)
Burbank, California
Industry
Healthcare
Products and Services
Health and wellness services
Employees
111,000
Revenue
US$20 billion
SAP® Solutions
SAP HANA® business data platform, SAP® Vora™ engine, SAP BusinessObjects™ Business Intelligence suite, and SAP Predictive Analytics software
Providence St. Joseph Health furthered its mission to care for the poor and vulnerable in communities across the west coast of the United States by implementing SAP HANA, the SAP BusinessObjects Business Intelligence suite, SAP Vora, and SAP Predictive Analytics. Improved visibility over the revenue cycle and self-service analytics helped PSJH save millions of dollars and meet financial stewardship imperatives.
Before: Challenges and Opportunities
Integrate data from multiple merged health systems and seven electronic health record (EHR) systems
Reduce controllable denials for payment and streamline accounts receivable processing
Boost cash collections and keep cash management transparent
Why SAP
Expertise in data management and advanced real-time analytics using in-memory processing on SAP HANA
Experience in the healthcare industry, particularly in agile consolidation of diverse clinical and operational source systems into a consolidated enterprise system
After: Value-Driven Results
Identified potential cost savings of $6.5 million in simplified support for existing systems, improved analysis, and increased staff productivity
Enhanced management of finances, including root-cause analysis for reimbursement denials
Anticipated 25% reduction in approximately 800 documents previously required to report on the revenue cycle
Significant shift in staff workload, from 80% data aggregation to 80% data analysis
Harmonized multiple EHRs instances in just over 12 weeks
Sixfold increase over the previous data compression rate
Featured Partner
$6.5 million
Potential cost savings from existing and duplicative vendor solutions, new reports, and productivity improvements
75%
Increase in IT developer efficiency with integrated data management
250x
Faster reporting with data standardized for in-memory computing on SAP HANA
2 EHRs*
Harmonized in 12 weeks (including 5 instances of Epic and Meditech)
“There is a strong collaboration between our teams and the power of SAP HANA and advanced analytics that has helped us accelerate innovation in internal operations. The access to enterprise revenue cycle data and drill-down capabilities is phenomenal.”
Kim Sullivan, Chief Revenue Cycle Officer, Providence St. Joseph Health
*EHRs are the clinical and revenue transaction system of record.