1. Project Management
McGraw Hill
“Service Management” by Fitzsimmons

2. The Nature of Project Management
Characteristics of Projects: purpose, life cycle, interdependencies, uniqueness, and conflict.
Project Management Process: planning (work breakdown structure), scheduling, and controlling.
Project Metrics: Cost, Time, Performance

3. Project Management Questions
What activities are required to complete a project and in what sequence?
When should each activity be scheduled to begin and end?
Which activities are critical to completing the project on time?
What is the probability of meeting the project completion due date?
How should resources be allocated to activities?

4. Work Breakdown Structure
1.0 Move the hospital (Project) 1.1 Move patients (Task) Arrange for ambulance (Subtask)
Prepare patients for move Box patients personnel effects 1.2 Move furniture Contract with moving company

5. Tennis Tournament ActivitiesID
Activity Description
Network Node
Immediate Predecessor
Duration (days) 1
Negotiate for Location A - 2
Contact Seeded Players B 8 3
Plan Promotion C 4
Locate Officials D 5
Send RSVP Invitations E 10 6
Sign Player Contracts F
2,3 7
Purchase Balls and Trophies G
Negotiate Catering H
5,6 9
Prepare Location I
5,7
Tournament J
8,9

6. Notation for Critical Path Analysis
Item
Symbol
Definition
Activity duration t
The expected duration of an activity
Early start ES
The earliest time an activity can begin if all previous activities are begun at their earliest times
Early finish EF
The earliest time an activity can be completed if it is started at its early start time
Late start LS
The latest time an activity can begin without delaying the completion of the project
Late finish LF
The latest time an activity can be completed if it is started at its latest start time
Total slack TS
The amount of time an activity can be delayed without delaying the completion of the project

7. Scheduling Formulas ES = EFpredecessor (max) (1) EF = ES + t (2)
LF = LSsuccessor (min) (3)
LS = LF - t (4)
TS = LF - EF (5)
TS = LS - ES (6) or

8. Tennis Tournament Activity on Node DiagramJ2 B8
START A2 C3 D2 G4
E10 I3 F4 H1 TS ES EF LS LF

9. Incorporating Uncertainty in Activity times
F(D)
P(D<A) = .01
P(D>B) = .01
TIME
A M D B
optimistic most pessimistic
likely

10. Formulas for Beta Distribution of Activity Duration
Expected Duration
Variance
Note: (B - A )= Range or