1. HCL’s Enterprise Framework for Gamification
EP Service Line – Nov 2016

2. Agenda 1 2 3 4 5 Gamification Service Portfolio
HCL’s Gamification Framework Overview 3
Indicative Timeline and Implementation Plan 4
E4 Framework – Phase Wise Activities 5
E4 Framework – ETVX Model

3. Gamification Service Portfolio
Gamification Design Services
Org. Maturity Analysis
Game Design & Experience
Reward Planning & UX Workshops
Gamification Project Plan
Gamification Execution Services
Gamification Execution
Agile Based Delivery
Continuous Improvement
Adoption & Benefits Management
Gamification Advisory Services
Business Case Definition
Use Case Detailing
Product & Soln. Fitment
ROI and TCO Analysis

4. Agenda 1 2 3 4 5 Gamification Service Portfolio
HCL’s Gamification Framework Overview 3
Indicative Timeline and Implementation Plan 4
E4 Framework – Phase Wise Activities 5
E4 Framework – ETVX Model

5. E4 – HCL’s Gamification Framework Overview
Engage
Map against KSF and business case
Measure ROI
Adoption and Change Management Initiatives in parallel track
Continuous Improvement
Execute
POC – Re-tuning of game design based on POC
Phase Wise Implementation based on business priority and complexity
Metrics to capture usage and benefits
Evaluate
Game Planning and Design
UX and Mockup Screens
Game Rules, Levels and Rewards (Device / Persona)
Integrate with HR , Legal and other divisions to plan expected outcome
Explore
Business Case for Gamification
Mission, Vision and KSF’s
Development of Use Cases and Validation
UX Design

6. Agenda 1 2 3 4 5 Gamification Service Portfolio
HCL’s Gamification Framework Overview 3
Indicative Timeline and Implementation Plan 4
E4 Framework – Phase Wise Activities 5
E4 Framework – ETVX Model

7. Indicative Timeline and Plan
GAME COACH
Gamification Domain Expert owning game design, mechanics, levels etc.
SOLUTION ARCHITECT
Game design to solution including product selection & technology
User Experience LEAD
Persona driven screens, overall UX and device readiness
CHANGE EVANGELIST
Alignment to KSF’s, Adoption programs, metrics measurement
CORE TEAM
Explore and Evaluate executed in an indicative timeline of EIGHT Weeks
Explore and Evaluate phase would deliver detailed estimate, costs and plan for overall implementation
Explore || Evaluate M0 M1 M2 T0
Execute || Engage
T0 + 5 Weeks
Project Kick-Off
Game Levels, Motivation
Stakeholder Discussion
Use cases, Patterns
Pilot Rollout, Agile based Delivery using Factory Model
Test Strategy, Device and Persona based testing
Helpdesk, Support, Hypercare
Measure Metrics and Improvement
T0 + 3 Weeks
T0 + 8 Weeks
User journey
Design & Rewards
Success Criteria's
UX Finalization
Persona’s , Audience
Game & Soln. Design
UX, Mobility
Implementation Plan

8. Agenda 1 2 3 4 5 Gamification Service Portfolio
HCL’s Gamification Framework Overview 3
Indicative Timeline and Implementation Plan 4
E4 Framework – Phase Wise Activities 5
E4 Framework – ETVX Model

9. E4 - Detailed Activities
Explore
Engage
Execute
Evaluate
Change Management
Solution Considerations
Pricing Model, Transition and ASM Frameworks
Operational
(Maturity Calculator, Reusable Components, EP Micro Solutions, leveraging NLP, Bots etc.)
Strategic
(CAF, KE4, Roadmap Generator, Organization balanced Scorecard based prioritization.)
Gamification appetite
Collaboration Maturity, Org Profile
Usability, Game Mechanics
Gamification Adoption Metrics
Contextual Rewards & Recognition
Platform Performance
Domain Imperatives
Contextualization
Program Management
Technical Solution
Game Planning and Design
Test Strategy & Plan
Agile Delivery (Wave-planning)
Training Strategy & Plan
Core-Flexi
KEDB
Device & persona based context
Social channels & SOA.
Packaging & integration with LOB
Helpdesk, support, adoption
User behavior based improvements
Pilot Rollout & Prioritization
Communications Management
Steady-state Planning
Deliver in Factory Model
Incident Mgmt./Hyper-care
Business & Use cases
Gamification Pattern, tools
Roadmap Generation
Environment Readiness, KSF’s
Rationalization Strategy & Plan
Platform Config.
UX & Personas
Architecture & game narrative design I II
III IV B C D E F 1 2 3 4 5 6 7 8 A
Roadmap, Team Planning

10. Phase Wise Activities - Explore
Game Planning & Design
Project Management
Solution B C D
Gamification Business Case
Identify Gamification Use Cases by Function / industry
Identify Gamification Product Type:
Stand alone
Tied to core services (e.g. sales / CRM product with inbuilt gamification)
Custom
Identify Gamification Product and Tools
Leverage Gamification Product Comparison Tool
Blueprint and Roadmap
Training Plan
Team Planning, Interviews
Role Identification & R n R
Ramp Up
Tool licenses, procurement process for device, infrastructure, SW
Co-ordination with stakeholders, KSF
Gamification Metrics Identification
Communication Plan & Adoption strategy
Data Readiness
Environment Readiness - Source Control
Target Identification
On SharePoint (On-Premises or Cloud?)
On ASP.NET
Open Source / Other Platforms
Integration Points with LOB systems for rewards and game algorithm
UX Planning
UX workshops and playback

11. Phase Wise Activities - Evaluate
Game Planning & Design
Project Management
Solution B C D
Gamify Business Processes based on Use Cases
Identify key Components for Gamification project, Identifying player personas., Behavior identification based on Personas., Mapping the right game mechanics to the personas and behavior
Design rewards
Points, currency, badges, other recognition modes
Determine motivators based on personas
Assign value rating based on personas and their motivating factors
Design and approach for the final reward matrix
Gamification Mechanics Fitment based on personas and corresponding behavior)
POC on limited set of identified personas, behavior, activities
UX workshop feedback incorporation and sign-offs
Pilot Rollout
Pilot KSF assessment and re-assessment of implementation plan
Prioritization of Gamification Activities
Detailed project Plan, Milestones, Deliverables
Sprint Planning, User Stories
Mockups and Wireframes
POC's and finalization of Gamification Approach
Layered architecture - UI Layer, Business Layer, Data layer etc.
Estimation
Capacity Planning / Sizing of solution infrastructure
Approach for device independence & RWD
High and Low Level Design
Service Consumption, End Point Identification, Design Model - CSOM / JSOM etc.
Test scenarios
Assessment and Identification of parallel social channels

12. Phase Wise Activities - Execute
Project Management
Solution C D
"Communication to stakeholders
Feedback capture through formal and informal channels on efficacy of Gamification"
Continuous Measurement of Gamification effectiveness and Metrics
Fine tuning of gamification strategy with future rollouts and updates to Roadmap
Plan formal events for rewards and recognition for top entrants in Leader Board
Redesign game levels and complexity in collaboration with "Game Coach“
Delivery in Agile or factory Model
Proactive Issue detection
DevOps - Source control, defect management, code analysis, deployment process, governance and best practices
Intermediate Playback
Corrective Sprints and incorporation of technical feedback
Sprint based functionality delivery
Iterative test and bug-fixes
Packaging and extensibility

13. Phase Wise Activities - Engage
Game Planning & Design
Project Management
Solution B C D
Continuous Improvement
Events / programs to showcase Gamification Leaders / Winners
Continuous achievement path linked to real benefits
"Training and Interactive sessions to drive adoption
Tie concrete benefits of gamification to the efficiency in executing business processes“
Steady state support - Incident Management, post go live service delivery
Hyper care
Plan for future phases and roll-outs with customer stakeholders
Expand Gamification scope for additional use cases
Helpdesk L1,L2, L3, Support
Metrics and SLA's
Documentation of success stories and communication to user community to drive more adoption
Release new features based on roadmap
Data mining and analysis on user behavior to fine tune the game narrative

14. Agenda 1 2 3 4 5 Gamification Service Portfolio
HCL’s Gamification Framework Overview 3
Indicative Timeline and Implementation Plan 4
E4 Framework – Phase Wise Activities 5
E4 Framework – ETVX Model

15. ETVX – Explore Entry Criteria Tasks Validations Exit
Project Kick Off mail/Approval
Game Planning & Design
Project Management
Solution
Gamification Business Case
Identify Gamification Use Cases by Function / industry
Identify Gamification Product Type:
Stand alone
Tied to core services (e.g. sales / CRM product with inbuilt gamification)
Custom
Identify Gamification Product and Tools
Leverage Gamification Product Comparison Tool
Blueprint and Roadmap
Training Plan
Team Planning, Interviews
Role Identification & R n R
Ramp Up
Tool licenses, procurement process for device, infrastructure, SW
Co-ordination with stakeholders, KSF
Gamification Metrics Identification
Communication Plan & Adoption strategy
Data Readiness
Environment Readiness - Source Control
Target Identification
On SharePoint (On-Premises or Cloud?)
On ASP.NET
Open Source / Other Platforms
Integration Points with LOB systems for rewards and game algorithm
UX Planning
UX workshops and playback
Validations
Exit
Current system
Approved Business Case
Signed-off Use Cases Document
Gamification Analysis Document
Gamification Design Document
Test Scripts
UX Wireframes

16. ETVX – Evaluate Entry Criteria Tasks Validations Exit
Game Planning & Design
Project Management
Solution
Gamifications Strategy Document
Gamify Business Processes based on Use Cases
Identify key Components for Gamification project, Identifying player personas., Behavior identification based on Personas., Mapping the right game mechanics to the personas and behavior
Design rewards
Points, currency, badges, other recognition modes
Determine motivators based on personas
Assign value rating based on personas and their motivating factors
Design and approach for the final reward matrix
Gamification Mechanics Fitment based on personas and corresponding behavior)
POC on limited set of identified personas, behavior, activities
UX workshop feedback incorporation and sign-offs
Pilot Rollout
Pilot KSF assessment and re-assessment of implementation plan
Prioritization of Gamification Activities
Detailed project Plan, Milestones, Deliverables
Sprint Planning, User Stories
Mockups and Wireframes
POC's and finalization of Gamification Approach
Layered architecture - UI Layer, Business Layer, Data layer etc.
Estimation
Capacity Planning / Sizing of solution infrastructure
Approach for device independence & RWD
High and Low Level Design
Service Consumption, End Point Identification, Design Model - CSOM / JSOM etc.
Test scenarios
Assessment and Identification of parallel social channels
Validations
Exit
Approved Design
Signed-off Test Scenarios
Gamification Design Document
Test Scripts

17. ETVX – Execute Entry Criteria Tasks Validations Exit
Gamification Design Document
Gamification Test Scripts
Project Management
Solution
"Communication to stakeholders
Feedback capture through formal and informal channels on efficacy of Gamification"
Continuous Measurement of Gamification effectiveness and Metrics
Fine tuning of gamification strategy with future rollouts and updates to Roadmap
Plan formal events for rewards and recognition for top entrants in Leader Board
Redesign game levels and complexity in collaboration with "Game Coach“
Delivery in Agile or factory Model
Proactive Issue detection
DevOps - Source control, defect management, code analysis, deployment process, governance and best practices
Intermediate Playback
Corrective Sprints and incorporation of technical feedback
Sprint based functionality delivery
Iterative test and bug-fixes
Packaging and extensibility
Validations
Exit
Implementation validation in accordance with test scripts
Implementation Acceptance
Functional Gamification Application
User Acceptance Sign-off

18. ETVX – Engage Entry Criteria Tasks Validations Exit
Go Live
Optimization Plan
User Engagement Plan
Game Planning & Design
Project Management
Solution
Continuous Improvement
Events / programs to showcase Gamification Leaders / Winners
Continuous achievement path linked to real benefits
"Training and Interactive sessions to drive adoption
Tie concrete benefits of gamification to the efficiency in executing business processes“
Steady state support - Incident Management, post go live service delivery
Hyper care
Plan for future phases and roll-outs with customer stakeholders
Expand Gamification scope for additional use cases
Helpdesk L1,L2, L3, Support
Metrics and SLA's
Documentation of success stories and communication to user community to drive more adoption
Release new features based on roadmap
Data mining and analysis on user behavior to fine tune the game narrative
Validations
Exit
Performance Reports
User feedback
Key Benefits Report
User acknowledgement of benefits